Best Water Restoration Process in Phoenix AZ

OVERALL 3/5

Cleanliness: 4/5
Quality: 4/5
Respect of Property and Privacy: 2/5
Timeliness: 4/5
Communication: 5/5
Customer Service: 2/5

Working with Doan Restoration is fairly easy because their communication is excellent. Their technicians showed up on time to most appointments and did not cancel any appointments while I worked with them. Their overall quality and cleanliness is good but has some room for improvement. Overall customer service is good too. The technicians who went to my house worked fast and finished the work within a reasonable amount of time.

Respect for property and privacy received a 2 out 5 due to a few issues. Firstly, the technicians who worked at my house did not ask for permission to enter rooms and open closets. They behaved as if they owned my house and even locked one of my doors while working; this was a concern.

They did not ask for permission to move any of my furniture either. One of the technicians could not figure out that my desk, which held sensitive computer equipment, was anchored to the wall. He decided to brute-force his way through and yanked the desk from the wall, anchors and all. This could have been avoided if I was consulted first. I requested that a portion of the compromised drywall be removed to address the issue.

The first cut of drywall ended up being too small. After a brief explanation in structural mechanics to the technician, a second portion of drywall was cut to properly address the issue. The star rating in this review was rounded up to 4 to reflect the fact that Doan made things right after the mistake.

My recommendation to Doan is to retrain technicians to ask for owner's permission before moving furniture, opening closets, walking freely throughout the house, or entering rooms. Good communication with the customer is essential to build trust.

Update 06/28/2020
Today I received a Pre-Lien letter from Doan's lien processing company in the mail. Basically, Doan is threatening to take legal action against me if they do not receive payment for their services. I find it odd, and distasteful, that Doan would send this to me since they have my claim number and will be paid directly by my insurance company. Additionally, this is the second time I contracted Doan for water mitigation. They already have a positive history with me as a customer and they know that both myself and my insurance carrier work very fast. They were paid in full the first time and they will be paid in full a second time as well. However, this will also be the last time I work with Doan going forward. I've decided to remove half a star from the overall rating due to this letter and I can no longer recommend this company to anyone. I highly suggest looking for a better alternative.

If you're searching for a mold inspector, I would definitely recommend this business because they were very accommodating and reliable.

I called Cesar on a Sunday. He picked up and actually stopped by an hour later to check out my project. He showed up the next day to re-drywall and re-texture an arch I had removed. He and his colleague were professional, kind, and courteous. It was a small job compared to other projects but he was responsive and took care of me and my condo. They made it look like nothing ever happened and cleaned everything up! I’m very thankful to have this done and thankful to work with honest, reliable, trustworthy people like Cesar and his crew. If he can take care of my small project , I’m sure he’ll do the same for the big projects too! Water Fighters to the rescue!

The Servpro team was so professional and on time with every appointment! I really appreciate how they keep me informed during every step of the process!

We had water damage and they were quick to respond and to eliminate the present water damage and prevent any further damage that would require to be removed. I would highly recommend using this company for your water damage needs.

Robert and his team are the best in The Valley when we talk about water damage! I had a toilet flood that took my peace away. But with Robert and his team helped I overcame this challenge! They are very organized and quick response. They made the dry process smoothly for me. I am glad to find the Phoenix Water Damage Service to help me. I will well recommended their services for others!

Matt with Jenkins was very prompt and professional in handling my roof replacement. He made the process as easy as possible and was helpful with working with my insurance to make things go smoothly. The roof looks great now!

I found this company online when I was searching for a flooring contractor near me. The reviews they had were all positive so I decided to give them a shot, they did not disappoint me.

Eric and his team made a bad situation into positive results. We were unable to go to Arizona when our hot water tank exploded in our park model home. Eric informed us that he could take care of the situation. He helped us find a company to replace the hot water tank. He took care of the restoration and kept us informed every step of the way. His dedication to detail was apparent with the end result. Eric did an outstanding job of restoring our home. We would not hesitate to use Eric and his team for any repairs we require in the future and recommend his services to anyone in need. Thank you Eric it is nice to see that there are still outstanding people left in this world

Overall I am really content with the prompt services that you guys provided yesterday.Thanks a ton for coming out with full force to help me resolve it quickly . Thanks again.

This company was called in to remove water from a sewage flood on mother's day. In my opinion the owner was very unprofessional and the job was not handled appropriately. I wouldn't recommend this company to my worst enemy!

Maria was the crew leader & Jackie & Juan rounded out The Team. I was in the restaurant biz for over 50 years, so I know a thing or 2 about customer service. This team was FABULOUS! On time, really good quality work, & very professional on both occasions, after our slight disaster & when they came back after the room was remodeled. I highly recommend you ask for Maria & her Team if you have a small or large disaster! “It’s like it never happened” is just what this Team did. All boxes were labeled & each & every one of the clothes in the closet was dry cleaned. We REALLY enjoyed having these professionals help us out!

Very courteous, professional, and always kept me informed on what they were gonna do. I'll happily call them again if I have to.

We were out of town when our pipe burst, flooding our home. We called ASAP Water Damage Restoration, and they were there on time. Kareem and Mohammed were able to clean and restore the damage quickly and professionally and finish well within the quoted time frame. Thank you guys!

I was extremely impressed with the service I received from Water Damage Restoration. They arrived quickly and worked promptly, ensuring that all of the water damage was taken care of. They were also very friendly and professional, answering all of my questions. I would definitely use them again!

Integrity! Ryan and Bob surpass expectations… keeping them on our permanent list!

These people are phenomenal. After Hurrican Ian I had Mrs. Tabitha Coman come out and assess our damages. She was extremely patient and gave us the time and dedication we needed in a very difficult time in our lives. They are extremely trustworthy and professional through the entire exchange. Thank you Christian Brothers Restoration LLC!

Express Restoration is very result driven they provide great customer service with fast turn around results

You guys are tremendous and can't thank you enough for your quick response and services. DYW saved my commercial kitchen from a flood disaster.

Did a good job on cleaning my double recliner's ??