Best Storm Recovery in Phoenix AZ

I want to thank Bob and his crew at Water Damage Repair Cleanup Phoenix near Tempe, Gilbert, and Chandler for being kind and responsive regarding my water damage. The best part was they took care of me from the start of the water damage to the remodeling and cleanup process. A+++ service from this Water Damage Repair Cleanup Phoenix. Thanks

From the moment I first contacted them, I was treated with care and concern. We were on vacation and my house sitter noticed the standing water. My initial contact with them was not only via phone but I was in a different time zone. Jessica answered the phone and went into action immediately. This was the first time I ever needed to contact this type of service and she guided me through the process. She contacted her folks immediately and got them out there to begin working on the water standing in my house - and kept me informed along the way. They were at the house within about 1.5 hours of my making the initial call.

We got the water shut off. Then all I had to do was coordinate to have someone meet them at the house and give them the key. They took it from there, including put a lockbox on the door so that my house sitter didn't need to come and go. I spoke with the Project Manager, David, when they first arrived. He did a great job of talking me through what he saw and his initial recommendations.

When we arrived the next day, the water was all gone. They floor was dry. There wasn't a sign of flooding remaining in the home. They'd moved all furniture into the center of each room and covered it with plastic. Anything that was on the floor was dried off and stacked for us to go through. There people were SO polite and caring. We got into town as they were about done for the day, the waited for us to arrive home from the airport. The Project Manager took us through the house, explained what they'd done so far and made any additional recommendations. The time that he spent walking us through and listening and answering questions was invaluable. We discussed where we needed to go from there.

The last day, we had a crew that did nothing but clean. They vacuumed the entire house. Wiped down cabinets and shelves. They even mopped. We only have bathroom floors remaining, but they still mopped up the concrete, too. I'm not sure I knew what to expect, but was pleasantly surprised by this. It made waking up a bit more comfortable this morning.

In all, we had them at the house on the emergency evening for about 3 hours, then I think 6 full time days (we had some VERY difficult wood flooring to remove and the last day was the clean up day). I've sent off fabric furniture to them for cleaning (couches). I assume that will turn out wonderfully, too. Jessica said she's mailing us a CD of all of the photos they took while they were here (probably most of them pre-work and with water).

One more thing I'd like to mention is that our insurance company denied our claim. When they realized that, they were very sympathetic. Instead of waiting for a bill, I asked them to hit me up with an estimate so that I could manage the money situation with my bank. The last day they were here (for clean up) is the day that the I requested the bank transfer. I'm glad they let me work that way, because we'd just put the flooring deposit on our credit card and I wasn't ready for them to charge the card the full amount due. Another sign that they 'get it' and are a great to work with.

While I was out of town I got a call form my landscaper who told me there was water coming out of my front door. I Had a great experience dealing with this company. They were very professional over the phone and had someone at my property within the hour. Everyone in the company I spoke with answered all my questions and took care of the mess. My insurance company was very pleased with the work these guys did. Definitely a company of excellence and I recommend it.

Hector C was fabulous! He showed up on time, did great work and my cats liked him! I highly recommend Hector for any type of work. I would hire him again. Superlative in all ways!

Servpro really helped us when the washing machine flooded all throughout the house. They were very professional and worked with my insurance company for me!

Matt with Jenkins restoration was outstanding to work with. We had a whole house water leak and Matt handled everything. We had dryers in the house right away and the repairs were handled well and quickly. I am a realtor and I would definitely call upon Matt again! Rick Mohn

Wow what a great experience! Start to finish everyone was so kind, professional and knowledgeable. They were able to rebuild my kitchen island within 3 days and I am beyond pleased with the work. Thank you!!!

Frank and Greg were OUTSTANDING!!! This was an awful situation and they not only made me feel like we were in good hands, they proved it ! Cost was not astronomical and work was amazing! Using them in the future for sure !

My carpet, rugs and floor tiles always look brand new by the time they have done. (I have 2 dogs,a baby and white carpet) I highly recommend their services. I now have my friends hooked on them too! Thanks WMF and team

The job went very well. They were thorough, explained each step of the process, and answered any questions. Very satisfied with the work. would hire them again.

Jose and his crew did quality professional work, cleanup and communication. I would use them again and recommend to others.

AVOID! AVOID! AVOID! To cover everything that went wrong in the 5 month it took Belfor to replace my living room/kitchen floors (even though the actually replacement done by a subcontractor took 1 day!!) would take too long, but here are the highlights of the experience I had:
- Belfor misquoted the flooring price to the insurance, as they used prices from 2021, so we had to go back and submit another estimate.
- They constantly did not follow up and left me in the dark on what was going on
- Blamed delays on the insurance, when I had emails from the insurance stating exactly when they had tried to contact Belfor and nothing was followed up on again by Belfor
- Blatantly lied to me about who did what when I had records of everything
- Belfor staff said they will call me and never did even after multiple attempts to speak with my case manager
-Belfor staff came to the house to pick up a floor tile that was damaged to find comparable new flooring, but never took the sample, so they had to come back. They also came several times to measure.
- Belfor staff came to my home to look at new flooring samples, but failed to bring the samples.
-Belfor staff send me paperwork that they are putting a lien on my house, before they had ever started any work
- I was not given a final invoice, yet was pushed to sign off on the work and sign that I will pay the final bill even though I had none.
-The absolute highlight however was that when I finally got my bill they added my deductible as a billed item. WHAT?? They billed me directly and did not deal with my insurance on the payment at all, so why would they add $2000 to my bill as a charged item? I am just glad I caught it, as I can only imagine all the other customers they try to do that to, who are not as diligent and just pay they bill.

What started out as a simple restoration turned into a downstairs remodel project, all handled by ASAP. I had a small leak from my upstairs master bathroom that penetrated through the ceiling down below into my dining room. I've never had anything like this happen in my house in the 12 years that I've owned it, so I pretty much just called the closest restoration company to my house that I could find without doing any research. Let me just say that I got lucky with my choice. The owner of the company, Joshua Rudin, answered the phone and said he'd come right out and take a look, which he did.

Josh is very knowledgeable and easy to work with. He's an east coast guy (like me), so he gets right to the point and doesn't mince words, which I like. He explained the process and what needed to be done and made it all easy to understand for an amateur like me. I gave him the authorization to get started on the work to try to mitigate any damage. He had a couple of guys come out that morning and they set up containment barriers and fans and humidifiers. After getting my insurance company involved (because the mitigation and repair cost far exceeded my deductible), there were a few hiccups (mostly disagreements over the amount of water saturation in the wood and therefore, the amount of time to leave the fans and dehumidifiers running), but in the end, everything turned out fine.

While the walls and ceiling were ripped out, and knowing the house was already going to be a mess for the rebuild, I decided to do what I've been wanting to do for a while and replace all my downstairs tile (foyer, kitchen, dining room, laundry room, and fireplace), redo the kitchen (paint the cabinets and replace the sink and faucet), and redo the powder room (new toilet, vanity, light, and mirror and paint the walls). Josh said that his company would be able to handle this job as well. This is where things got a little bit out of sorts - part of it was my doing, part of it was ASAP's doing, and part of it was due to circumstances outside of both of our control.

To make a long story short, I generally judge a job by the final product and for the most part, the final product for this job turned out very good. There were quite a few headaches along the way and it was a stressful process for me (mostly because I've never gone through this), but one thing I will say is that through the entire job, Josh was always available and very responsive. It did appear as if he may have been stretched a little bit thin as he had other very large jobs going on at the same time that kept him running around all over the valley.

The positives: Josh for the reasons explained above. In addition to that, Josh did quite a few extra little things on the job and didn't budge from his originally quoted price. Josh only wanted to make sure I was happy and tried his best to do everything to make that happen. The tile looks great, the powder room looks great, and the rebuild of the damaged areas looks great. The kitchen looks much better than before.

The negatives: The job took about 4 days longer than originally planned. The tile guy got caught up on another job and started my job a day late - this caused delays across the board. There were a lot of moving parts and at times, it didn't seem as if they were all going in unison. I'm a little anal retentive, and some of the details in the kitchen are not perfect - we installed handles on all of the doors and drawers and quite a few of them aren't level; some of the doors were re-hung improperly; the paint on some areas of the cabinets is dull, while on other areas it's shiny; and you can see brushstrokes in quite a few areas. There was paint splatter all over the counters and the kitchen was left pretty dusty and dirty.

UPDATE: Josh heard my concerns about the paint job on the cabinets and went above and beyond to remedy the problem. Now the cabinets, along with the rest of the work that was done, look fantastic. Well done Josh! 5 stars for you and ASAP.

Very good company super professional and responsive.

Super fast response,efficient equipment and professional communication thru out

Did a great job replacing ceiling/wall Sheetrock, texturing post roof leaks. Took care to protect everything from any overspray!
Highly recommend.

I work for Servpro and wouldn't recommend any other team to help your business!

We had a car crash into our home, and the firefighters suggested we call 1800 boardup, they were here immediately, They were professional, caring, and efficient. Thank you for being there in our time of need.

Be careful working with this company if you are a temporary worker. They love to exercise their power over you.

First Onsite started drywall on a project last December, but left everything else unfinished. They tried to tell me they needed to replace my entire upstairs floorboards even though only a few boards we're damaged. Replacing my upstairs flooring would have resulted in a minimum cost of over 1,000 in excess parts alone. When I located the replacement model, the technician told me the model was out of stock and if he found it the tint would not match. While I was being ghosted by First Onsite, I found another contractor to replace my floorboards using the model I found and it was a perfect match. Months later First Onsite tries to bill me for repairing everything when all they did was drywall. I sent them documentation of the unfinished work and requested a corrected invoice. It took them two months to send an updated invoice and the new invoice still included costs for things that were not done. Though I was promised an updated invoice a copy months ago I still haven't seen one. In the meantime they have tried to issue a lien on my home twice. Both times I have had to contest the lien referencing the unresolved billing issues. My experience with this company has been incredibly disappointing and unnecessarily stressful. It is nearly the end of October and my billing issues are not resolved. I'm surprised they have 4 stars. Maybe they treat companies better than people. 11/5 update: this matter is now resolve. Updating review from one star to two stars.