Best Mold Damaged in Phoenix AZ

Mike and his team were amazing. They helped with the water damage to my mechanic shop and saved everything possible. The team was super responsive and very friendly!

For context on our experience, we had a hot water heater rupture and flood half of a bedroom and a closet. We called Arizona Fire and Water Restoration Inc for help as per a recommendation from our insurance provider. They came to the house and immediately began assisting with the water that had flooded one general area. The water was removed, and then the drying process began (two fans and a dehumidifier). After a couple of days, they came back to remove the equipment. Upon departure, we were provided a written estimate/quote for the services rendered for $625.00. This seemed fair, given the time and work. We subsequently filled out the survey that came the following day with a positive review.
About 30-days later, we received a bill for $2052. I promptly contacted the company to discuss the discrepancy between the quote or estimate I had been provided vs. the bill we were being charged. The customer
service rep said she would get back to me. Getting back to me constituted them continuing to send the same invoice and me continuing to remind the person sending it to me, of the previous conversation I had had.
Finally, when it seemed no one was paying attention, my husband called and requested to speak to the General Manager, Dean Hamilton. He was told he would get a callback and didn't. He did speak to the Controller Earny Sweeney, who said he was new but would look into the matter. Again, there was no follow up. Scott sent two more subsequent emails to the controller for some resolution and got no return reply.
Several weeks later (now today), I received a text from the General Manager, Dean Hamilton, whom my husband had tried to get in touch with previously.
He said we needed to call back and pay today. Trying to work from home as everyone is right now, I immediately replied while in a virtual meeting that my husband had already responded and please follow up with him. He couldn't figure out my husband's phone number, so a few more texts ensued. Finally, I had to tell him that my husband was handling this fraudulent charge and to please quit contacting me – to which he replied: If your husband doesn't call me back, you will hear from me again. I immediately left my virtual meeting and showed my husband the texts.
Scott called the number that was texting me, extremely upset, of course. The GM said we needed to pay, and my husband asked about the 325% discrepancy between what they were billing us and what we were quoted. The GM then asked my husband if he understood the meaning of an estimate. My husband asked if this was a typical discrepancy to which the GM asked if we had a homeowner's insurance policy. Not waiting for an answer, he then asked why we weren't just submitting the bill to our insurance company. My husband noted that this was irrelevant and poor business practice regardless of who was paying, to which the GM responded: Oh well, I guess you need to pay the entire amount today, or I am filing a lien on your house tomorrow'. While shocked that a company we thought to be so reputable would treat a customer this way, there was no recourse but to pay the remaining invoice with a credit card. When my husband said he was going to file a complaint with the BBB, the GM responded, that would be fine as potential customers or insurers would only see the complaint was resolved with the customer as the bill was paid.
My only recourse now is an online review, contacting the BBB, and making sure my insurance agent no longer refers to this company. If you are ever dealing with this company, and the claim is rather small, be very wary about doing business with them. They are used to clients just paying their deductible and then over billing the insurance companies. There is no oversight in this industry, and Arizona Fire and Water Protection Inc counts on this. The practice of quoting one price and billing a 328% differential is fraudulent at best.
This is the first negative review I have ever written, on any platform. I have also contacted the BBB.

Today Chandler came out to our house and he was a very polite ! He explained the details and was very professional !

I had a leaking water heater that did damage to my drywall. I called a restoration company and they advised me to submit a claim to my insurance as there was water damage and they needed to remove and repair. When I called my claims adjustor, she said they had a restoration company that they work with (B.O.R.). I had Eric come out and price repairing the drywall wall as the other company had already removed everything that was damaged. Eric and his son Cameron were very honest and you could tell they took pride in their work. There was some very tight timing trying to work with the other restoration company, B.O.R. and the plumber. Eric was always very responsive, showed up when he said he would and did a phenomenal job. He pointed out some things the other restoration company did not do correctly and explained what needed to be done. He corrected their mistake and did not even charge me. In this day in age it is very hard to find companies that are honest, caring, take pride in their work and do what they say they are going to do. When they left, you could not even tell they were here. If the rating went to 10 I would give them an 11. Look no further - hire B.O.S. and you will not be disappointed.

Bob and Ryan with square one were awesome. Couldn’t have asked for a better company to help us with our problem. Bob was exceptional in his work and just a great guy! I would highly recommend this company and will call them first if ever needed again. From start to finish it was a great experience. Thank you square one - jhenna and josh

Christian Brothers Restoration responded quickly to my call and they came to my house here in Arkansas and I was so surprised how fast they acted and did water mitigation so professionally and so clean. Thank you Christian Brothers Restoration and I definitely recommend this amazing company.

Nate was professional, courteous and really down to earth. His work speaks for itself and I can't think enough for the great service he provided to my family and me. Thank you, Nate - you rock!

Top notch water damage restoration company. They took care of everything for me. I'll be referring them to my friends and family from now on. Great work!

From the beginning to the end of our Remediation, we were very pleased with the quality, professionalism and respect shown by the company. We would certainly use them again.

My mom went out of town and I went to check on her home. Her toilet had been overflowing for some time and had flooded her bathroom and hallway. I called Swyft restoration and they were there within the hour. They cleaned up the standing water and applied some sort of vacuum suckers to the drywall. Within a couple days all was dry and no wall or floor damage. No drywall repairs needed. I definitely would recommend this company and will use them again if needed.

Met a random employee with an awesome company t-shirt. Bild local buy local awesome guy

Ehs is a great reliable company

I would not recommend. The mexican guy we spoke with was very rude and unprofessional.

Great service!!

A house fire or flood can be a traumatic experience, and Slate understands that. Do the right thing is a company virtue. One of the few companies I have found in the mitigation/reconstruction industry that is ethical and uses best practices.

We had a flood just before Christmas, we have never experienced anything like this before. Thomas Restoration & their team arrived quickly & walked us thru all the steps of what needed to be done. We dealt mainly with Kelton, he is very knowledgeable & professional. Kelton & his team (wish I could remember all their names) each & everyone of them worked so hard & were respectful of our property, professional, knowledge, kind & patient. I just can't say enough about Thomas Restoration. We appreciate all your help. Linda Magann