Valley Services Restoration

Valley Fire and Water made a very stressful situation much more bearable. They were wonderful to work with and exceeded our expectations. We had to do a full restoration - all of the flooring throughout our home had to be replaced and most of the cabinets. We had to move out of the house for 4 months for the construction - they worked with our insurance helped us through all of our concerns and frustrations. Great to work with!

I had valley services out to paint the exterior of my house a few years ago. Recently they helped me get my new floors. They have been a pleasure to work with! I will be using them again without a doubt!

Giving them a 1 star is too much ! Horrible experience from start to finish.
It took almost 4 months to get my small bathroom repaired, communication was horrible, they wouldn’t call me back. I had 3 different project managers & had 3 different people reject the job because they (valley services) didn’t want to pay what they were asking. They actually did more “damage” from tape being ripped and what not. Their painting was not professional. Not a company I would recommend or work with again.

Great customer service from the phone desk all the way to the workers. I was always told the truth about expected repair time frame. Each employee never rushed me or made me feel like a number. If you have to use a restoration service, choose Valley! Kudos to Josh as well for going the extra mile for a client-------much appreciated !

I have not used your services personally but my step mother's homeowner's insurance hired your company to oversee the water damage repairs to her home that occurred before summer. I wouldn't have hired your company. My step mother's house in NW Mesa is sitting incomplete while project manager Justin is being evasive and not returning her many calls for an update. She finally spoke with him today after many attempts. She said he was very angry and said he was going to speak with his supervisor then let her know what is going on. She is still waiting as of 3:37pm on the 31st for an update that should not take more than a few minutes to obtain. Justin has not been seen at the home in quite some time. I live right across the street so I know when someone is there and not. I give her daily reports and anytime someone shows up so she does not have to drive from the Santan's. Why would you have a job manager on a job in Mesa that lives in Globe? He often ignores her messages and calls. It is an insult to leave her hanging like that. Complete disrespect. This project has been dragging on for months. Justin promised her and I the job would be done by today October 31st. It is still weeks from completion that is if the trades get to work now and work until it's done. She is being very nice about all this but her patience has limits The dry wall folks completed a phase of their work last Wednesday and according to one of the dry wall guys I spoke with today on the phone have been ready for an inspection since last Thursday so they can move on to the baseboards and trim work then paint. So we wait. No one from the company has been there since. Money issues again? While we are at it tell is about the money issues Justin said your company seems to have. Your company has received a 29K check from her homeowner's insurance to cover the cost of all repairs. You have been entrusted with those funds to see to it the job is done quickly so she can move back home. The initial start on the dry wall repair was delayed for many weeks. We found out from Justin your company had appropriated the funds for the dry wall company but the bank applied those funds to something else for some unknown reason. That is not making us very confident the rest of the project will be funded or completed this year. The bottom line here. You need to get her house done now or refund the insurance money to her so we can hire our own trades to get it completed. The projected completion date from Justin given was today. We get it there are blips in work schedules and materials however this project has trades hired that have been working but for some reason they are not working now. Can you explain why the trades are not working on her home at this moment? In the mean time I am not thrilled about your company and have little confidence this job will be done by next year the way it is going. I have that little sixth sense that is telling me something does not smell right. I am asking nicely when Judy calls or texts for an update on her home you immediately answer or respond with accurate up to date information she has every right to ask for.

Thank you!!! Thank you Randy and Trent for the quick response, explanation of the whole process and peace of mind you gave me. Coming to a completed flooded home was a nightmare but you guys turned it into a blessing. Great customer service all around, I highly recommend Valley Restoration to anyone looking for services!!

Had a flood at my home in Gilbert and Valley took great care of me. The water team was easy to work with and always communicated often with me. I highly recommend them

They made my home better than they found it. Doug was a great project manager, very communicative and professional. They took my burned out home and made it good as new!

After our water damage, Valley Services was johnny on the spot. They tore everything out and dried up the area, and then went to work on getting everything put back together and took a lot of stress out of a stressful situation. I would highly recommend!

We are very pleased with our experience with Valley Services Restoration. We would highly recommend them for any size job (large or small) and we look forward to working with them in the future.

After a Bathroom flood Valley Fire & Water Restorations helped our family restore our bathroom to an even better than before result. Donnie who helped us is very professional and helped us through the entire process worry free. Awesome work by him and his team.

My hot water heater burst on a Saturday and I was at a loss of who I could call! I found Valley Services and their water mitigation tech, Miguel, was out in less than two hours! He was friendly and knowledgeable! I needed drywall repairs also and was happy to find out-They do it all! Start to finish with one amazing company! My home was back to normal in no time! Thank you so much Valley for making such an awful situation run smoothly! Highly recommended!

My Experience with Valley services was phenomenal! Everyone from the owner Jeff, the VP Randy and all the project managers (Especially angel) and even the front office gals were so nice. They were so informative and reassuring of everything even though they didn't need to be. It's hard to find businesses that care more about the people than the money but that is exactly what they do. Angel works so hard as do the rest of the project managers and if you need anything right away the Vice President of operations, Randy is always so on top of it. Highly recommend them for anything you can use them for. Thanks again guys!

I have used Valley Services for multiple jobs that have had mold damages and they are very quick to reply to any inquiries. Miguel and the crew were knowledgeable, clean, and friendly. I recommend them to any and all who either work in the construction field like me or those whose homes have been damaged by water or fire, because these guys are awesome at what they do.

Valley has a great team of workers that get the job done orderly. Jonathan, Anthony, and Doug helped us out with our flooding problem. Jonathan was the main guy we communicated with and he did an amazing job telling us everything he was doing and planning to do to see the progression we needed to move forward with the repairs. They have an outstanding staff in line. Thank you guys for all your efforts and help!

After a pipe burst behind the wall in our shower, we had 2 flooded bathrooms & some water damage in an adjoining hall. Valley Restoration was recommended as a company that could handle all the phases of repair. Our project manager, Miguel, was great at working with us & advising us on the job at hand. Leo who was knowledgeable & adept at all kinds of repair work did a great job on rebuilding both bathrooms! We were very happy with the work that was done! Thank you & we will recommend yr services to our family & friends! Greg & Gloria Duchesne

Very professional, on time, reliable!! Valley services did an amazing job on our water damage! Highly recommend!

Working with Jonathan was amazing! He explained everything he needed to do to get rid of the water and mold from the flood in our office so we knew what to expect. He was extremely professional and polite! They haven't gotten to the restoration phase yet, but I will be back to review upon it's completion.

If I can leave a 0/5 I would. I highly suggest AVOIDING working with this company NOT ONLY ARE THEY NOT PROFESSIONAL AND THEY DONT ANSWER. I had done a job for this company months ago and I still haven’t gotten paid. I’ve tried reaching out to get an answer from valley services and they don’t answer and when they do answer they only have rude remarks to make.

We had a pip burst, and the walls and floors had really bad water damage. They fixed it very quickly and efficiently.

Valley Services came to our home during a very tough time. They were very compassionate to our circumstances and made us feel like we were part of the plan. Thank You Valley we will definitely use your services again if ever needed.

Valley services of Arizona was called for roofing and ceiling repairs, an inspector from the company came out on 1/17/22 and summary of coverage to insurance company was sent. Valley Services of Arizona also requested that my solar panels be removed to start the job, as requested the solar panels were removed in anticipation of completion of the work. After approval from insurance company for coverage, an authorization for repair selecting Valley Services of Arizona was signed 3/15/22. A deductible of $1000.00 was paid on 3/22/22. Project Manager, Angel, had also completed a second inspection of the home to start the project but the project never started despite signing the contract and giving a $1000 deductible. I tried communicating with Angel numerous times on the start date of the project but he was unable to ever provide a start date, stating that Valley Services of Arizona doesn’t directly complete roofing repairs and they instead subcontract that out to another company to complete the work. When asked when the roofing company would come by for start of the job, Angel was unable to provide information, instead he would give an estimated time frame which came and passed and the roofing company never came out. When I expressed my concern and frustration over lack of communication of actual roofing inspection and start date Angel again didn’t try to ease my concerns or prioritize getting someone out to start the job, instead he showed lack of interest in the work and when customer expressed maybe we should just part ways and return my deposit, he quickly stated that was fine and he would let management know and cancel the job. Because of the extended amount of time that had already passed by with zero work being done on my home for repairs, I decided to call the company and request a return of deductible and cancel the job, I also requested to speak with management to express all concerns with no callback or deposit returned when promised, as of 4/8/22. This company and the project manager showed complete unprofessionalism, they obviously don’t really care about completing jobs and just want to take your deposit money! Please avoid this company and hire someone who actually cares about the quality and integrity of their work!

Very thorough and complete work. I had a great experience with repairs done. Great service and communication.

Valley Services did the renovations to reconstruct our kitchen cabinets after a burst water pipe. These guys were great! Donnie, our project manager, was amazing from start to finish. He took charge, answered all our questions and kept everything moving right along. All the guys who worked with him were wonderful and upbeat, from sheetrockers to cabinet installers to countertop installers. All very professional. I can definitely recommend all of them for doing a top notch job.

I originally left a 1 star review for this company due to ,what I know now, was poor communication from my insurance adjuster. Randy Breuer reached out and heard my concerns and I really appreciated that. Now I cannot give them more then the 3 stars because no work was actually done due to the confusion. But I would recommend this company

I loved working with these people. You can tell they genuinely care and work hard to help you feel informed and reassured during a very stressful situation. They had multiple quality control measures in place, to make sure nothing fell through the cracks. I was impressed and grateful I found them!

Used Valley on a 4plex flood in Mesa in November 2021... made working with the insurance company as easy as it can be. Satisfied with the process and it went smooth with my property manager as well.

I would personally like to show my appreciation for all the hard work and diligent effort that Valley Services has put into reconstructing my property at 9350 S. 179th Dr. Goodyear, Arizona 85338.
The Valley Services team has been outstanding, they worked professionally to execute the entire job with safety and quality. I would like to highlight some key personnel who played major roles toward the successful & safe completion of the project:
Michael Guttilla: (1st contact) After meeting with several companies and not feeling comfortable enough to allow any of them to take on this project I spoke with my insurance company, and they referred me to Valley Services. Michael’s ability to put me at ease and the empathy he showed during this devastating situation made the choice to use Valley Services a no brainer.
Leigh Anne Tucker: (2nd contact): My contact with Leigh Anne was very limited but she was extremely pleasant to speak with and was on top of the communication and paperwork for the insurance company; she is a great asset to Valley Services!
David Reynolds: (3rd contact): David was the on-site Manger, and he handled the job expertly. David kept me informed at every step of the process, I had no doubts as long as he was there. Any time I had a question, David would have the answers. It appeared to me that having David on the job site resulted in things running smoothly. The few issues that we ran across with permits, he handled. There is no doubt David is an asset to Valley Services!
I understand and can appreciate the power of referrals and you can rest assured that due to the professionalism and work ethic of these individuals, I will forever be grateful to Valley Services and will refer your company to anyone that would have the need.

Great job Valley Services of Arizona!!

Michael P. Dines
Home Owner

Had a great experience with these guys recently. Came out right away to take care of our home. They are very professional and care about the work they do. I highly recommend Valley fire and water for your needs. Thanks everyone for the great experience and professionalism under the circumstances. Thank you!

This company did a great job for me and walked me through the project in a very professional manner.

He man that did the work was great but the company and project manager never came to check on job and they did not bring materials to the worker they had to use my extra flooring to finish the job I told the project manager I would not recommend the company to anyone and he said he don’t care this company was recommended by my insurance I told them what happened hopefully they get removed from the contractor list

Valley services does a good job.i would recommend them to anyone needing repairs..

Valley Fire and Water did great work and provided top notch customer service. I had them come to our commercial office building where we had water damage and it had sat for some time and they got it cleaned up and got rid of the awful smell from the basement! They responded quickly, professionally and were very knowledgeable. I highly recommend them to anybody!

This team was extremely professional. Not only was their work good quality but they did everything in a timely matter. i highly recommend them to anyone and will gladly use them again. 5 stars just isn't enough!

The best customer service from start to finish! Couldn't recommend them enough!

Tristen was great and everyone kept in touch to make sure I could get my house back in order despite industry related delays. It's now better than before ?

Trestin from Valley was very personable and pleasant. He found the company that replaced my garage cabinets and set up the time for them to do the job. He made it easy for me. I would highly recommend this company.

Everything about Valley has been transparent and honest. They really care for their customers. They do their best to get the job done right and on time!

Very happy with the work performed by Valley. The positive impression of them never changed from the first phone call and meeting the estimator to the work performed by the their team. We were especially pleased by the attention given while making all of the decisions necessary to get the job done. They were on time, thorough, and gave me a great result!

We had an recurring flooding situation at our building that Valley assessed and provided a plan to resolve our problem!

Very pleased and would use them again.

Dealing with water damage is awful but they made the whole process so easy, smooth and bearable. A Wonderful company to work with. Thank you!

Recently had the pleasure of working with Valley, everyone I talked to was knowledgeable and helpful through the entire process, they really care about their customers and it shows with the way they communicate and the final product they leave you with!

They were on a list of contractors given to me by my insurance adjuster. I contacted them on January 28 at 10 am to ask about having them repair damage after a water leak in my home. A rep called me back the next day and schedlued and appointment to come look at the damage a couple days later. I made arrangements to be home at the appointed time and they were a complete no show. No phone call, no email, nothing.

Unprofessional and inconsiderate. I see that some people here have had a positive experience with them so I guess they decided I was not worth their time without sharing that information with me. With so many other choices why deal with people who conduct business like this?

had water damage that leaked into my closet and I called them and at the beginning they were nice and said they would be right out.
Hours after the scheduled time, they showed up, placed equipment, and I didn’t hear from them for a couple days. They showed up and demanded me to sign papers, would not give me a chance to read or explain the process. 4 days later, they came picked up equipment and charged me a couple grand.
Now there appears to be mold in the closet where they were supposed to take of, and I can not get ahold of anyone.

Hello,
My name is Monica McCommas. This morning you responded to a call from my insurance company after someone drove their car into my house. And you here quick. You guys showed up seeming genuinely concerned that we were all OK, you were professional and knowledgeable. Your team did a fantastic job of making sure my concerns were addressed. You guys immediately put my fears to rest. I cannot thank you enough and I wish their was a way to spread the word to everyone I know. I did place this comment on Facebook so everyone locally will know and I intend to place this on Yelp. If there is any where else I can post PLEASE let me know. These days it is so hard to find companies like yours that look past the profit and take care of the customer. What started out to be a day from Hell actually turned out not so bad. So far :) THANK YOU

Was hoping to use this company because our insurance recommended them but could never get a call back to set things up.

Donnie/Ryan Burk rocked it. Communication is key everyone that came was very professional and friendly. Will use again no question.

Great service

Great service!!