Best Decontamination Service in Phoenix AZ

Scott and Ricardo did amazing job ! The equipment was very high tech very impressive!!! Thanks!

Cesar B was great to work with. Quality workmanship, on time and always polite and respectful.

We had water in the master bathroom. I reached out to my insurance company and 1-800 Water Damage came to the rescue. The service technician was great in terms of professional, efficient and cleanliness. I really appreciated that he cleaned up as he went. Tom Hodges was great throughout the process. I would highly recommend.

Great service !!!I give then 5 stars

Dan Murray and team recently assisted me with my water damage . I was very pleased with this companies overall professionalism and highly recommend for all that would need help with water damage services .

My entire experience with Belfor was excellent. From the beginning to the end of the project they were professional, on-time, and exceeded my expectations.

What started out as a simple restoration turned into a downstairs remodel project, all handled by ASAP. I had a small leak from my upstairs master bathroom that penetrated through the ceiling down below into my dining room. I've never had anything like this happen in my house in the 12 years that I've owned it, so I pretty much just called the closest restoration company to my house that I could find without doing any research. Let me just say that I got lucky with my choice. The owner of the company, Joshua Rudin, answered the phone and said he'd come right out and take a look, which he did.

Josh is very knowledgeable and easy to work with. He's an east coast guy (like me), so he gets right to the point and doesn't mince words, which I like. He explained the process and what needed to be done and made it all easy to understand for an amateur like me. I gave him the authorization to get started on the work to try to mitigate any damage. He had a couple of guys come out that morning and they set up containment barriers and fans and humidifiers. After getting my insurance company involved (because the mitigation and repair cost far exceeded my deductible), there were a few hiccups (mostly disagreements over the amount of water saturation in the wood and therefore, the amount of time to leave the fans and dehumidifiers running), but in the end, everything turned out fine.

While the walls and ceiling were ripped out, and knowing the house was already going to be a mess for the rebuild, I decided to do what I've been wanting to do for a while and replace all my downstairs tile (foyer, kitchen, dining room, laundry room, and fireplace), redo the kitchen (paint the cabinets and replace the sink and faucet), and redo the powder room (new toilet, vanity, light, and mirror and paint the walls). Josh said that his company would be able to handle this job as well. This is where things got a little bit out of sorts - part of it was my doing, part of it was ASAP's doing, and part of it was due to circumstances outside of both of our control.

To make a long story short, I generally judge a job by the final product and for the most part, the final product for this job turned out very good. There were quite a few headaches along the way and it was a stressful process for me (mostly because I've never gone through this), but one thing I will say is that through the entire job, Josh was always available and very responsive. It did appear as if he may have been stretched a little bit thin as he had other very large jobs going on at the same time that kept him running around all over the valley.

The positives: Josh for the reasons explained above. In addition to that, Josh did quite a few extra little things on the job and didn't budge from his originally quoted price. Josh only wanted to make sure I was happy and tried his best to do everything to make that happen. The tile looks great, the powder room looks great, and the rebuild of the damaged areas looks great. The kitchen looks much better than before.

The negatives: The job took about 4 days longer than originally planned. The tile guy got caught up on another job and started my job a day late - this caused delays across the board. There were a lot of moving parts and at times, it didn't seem as if they were all going in unison. I'm a little anal retentive, and some of the details in the kitchen are not perfect - we installed handles on all of the doors and drawers and quite a few of them aren't level; some of the doors were re-hung improperly; the paint on some areas of the cabinets is dull, while on other areas it's shiny; and you can see brushstrokes in quite a few areas. There was paint splatter all over the counters and the kitchen was left pretty dusty and dirty.

UPDATE: Josh heard my concerns about the paint job on the cabinets and went above and beyond to remedy the problem. Now the cabinets, along with the rest of the work that was done, look fantastic. Well done Josh! 5 stars for you and ASAP.

Fast, professional and thorough. I live several states away from a 2 bedroom 2 bath rental unit I own. When extensive water damage was, I was fortunate enough to find PuroClean who acted immediately. They handled the problem and communicated with me each step along the way. Very fair and understanding owners and employees.

What can I say. Mr. Rocky Dunn is a very professional person at what he does. Rocky goes above and beyond to get your problem big or small taken care of. He is very knowledgeable at what he does and wont leave the site until all question one may have get answered. Customer always comes first. I could go on and on but at the time that my wife and I were overwhelmed and stress over our flood Rocky came in and took care of it all. Will recommend Rocky and his company to anyone anytime.

Highly recommend very pleased with the quality of service

First Onsite started drywall on a project last December, but left everything else unfinished. They tried to tell me they needed to replace my entire upstairs floorboards even though only a few boards we're damaged. Replacing my upstairs flooring would have resulted in a minimum cost of over 1,000 in excess parts alone. When I located the replacement model, the technician told me the model was out of stock and if he found it the tint would not match. While I was being ghosted by First Onsite, I found another contractor to replace my floorboards using the model I found and it was a perfect match. Months later First Onsite tries to bill me for repairing everything when all they did was drywall. I sent them documentation of the unfinished work and requested a corrected invoice. It took them two months to send an updated invoice and the new invoice still included costs for things that were not done. Though I was promised an updated invoice a copy months ago I still haven't seen one. In the meantime they have tried to issue a lien on my home twice. Both times I have had to contest the lien referencing the unresolved billing issues. My experience with this company has been incredibly disappointing and unnecessarily stressful. It is nearly the end of October and my billing issues are not resolved. I'm surprised they have 4 stars. Maybe they treat companies better than people. 11/5 update: this matter is now resolve. Updating review from one star to two stars.

Thank you Bio One for All your help;
Your understanding, communication, compassionate customer caring manner. VERY impressed. Hold onto FRANK. Hes a VERY
compassionate, hard worker , happy , & good head on his shoulders kind of guy . He Knows this specialty work is important. Good team work. The girls were sweet too. 10+!

I’ve (unfortunately) had to use EHS on more than one occasion. It was only unfortunate because it means I’ve had multiple mini-disasters in my house. But, they make a bad situation seem better. Their response time is second to none and Brittany is extremely professional and on the ball with scheduling.

They are like a one stop shop taking care of you from mitigation to repairs and clean up. If you have a leak or other catastrophe at your house at least you know you’ll be well taken care of of you use EHS.

Mike, Shawn, Cisco & Jeyda were all awesome. Great customer service and very helpful. They all worked diligently to get my restoration taken care of immediately. While dealing with all the stress of a disaster in my home they assured me they would take care of the damages. Shawn & Cisco were very knowledgeable & completed a very clean & professional job. Thank you SERVPRO!!!! Highly recommended!

All the work their crew did was top notch and listened to things we needed done.