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They were working on a neighbor's house and left trash in my yard. I won't be calling them if I need work done.

My family & I suffered a house fire on March 31, 2019. As of August 28, 2020 (17 MO. POST FIRE) we have NOT been able to finalize the business relationship we started with AFW on 3/31/2019 due to their abhorrent business ethics.

I would NOT recommend this company to my worst enemy. Just for the record, this is the only time I have ever written a negative review, I don't like confrontation, & I stand firmly by everything I have written below.

AZ Fire & Water Damage Restoration INC. (AFW) have dragged the reparation of our home for months, made empty promises to complete work, provided shoddy workmanship that had to be redone various times over, & have basically attempted to charge approx. $30,000 worth of work NOT done to the home before I called them out on this, threatening legal action, in order for them them to take me seriously. Additionally their contents department has lost & damaged personal items collected from my home to clean post fire.
I feel that my family & I have been more than patient & kind with AFW, giving them dozens of chances & ridiculously ample time to finish work, but they have taken this kindness as a sign of weakness they could exploit.

During the time the company was repairing our home, they had an issue with the 2nd of 3 contractors that were hired to oversee the project. The 2nd contractor, Leonel Campas, was let go from the company sometime in January 2020, & AFW did not have the decency to let us know. Our house wasn't worked on for months & it took a negative review on Google in February 2020, in order to be assigned another contractor and obtain a meeting with the 3rd contractor, David Brady, and the general manager, Dean Hamilton, of the company to pressure them to finish a job they had been hired to do.

The 2nd contractor has become a scapegoat of sorts to which the company has continuously blamed the mishandling reparation on our home, instead of taking responsibility & trying to rectify their mistakes in a timely matter.

Even though Brady & Hamilton were very apologetic & promised to have the work on the home finalized by April 2020, we had to continually babysit them to finish the work, & we have still not been able to end this nightmare.

By the end of April 2020, the money our insurance company had allocated for our temporary housing ran out & the house was still NOT finalized. My family & I were forced to move out of the temporary housing and into a hotel, during the beginning phase of the COVID-19 global pandemic. I lost my job as a yoga teacher during the pandemic and was forced to pay for a hotel & food (since we did not have access to a kitchen), placing myself & my family in danger of contracting the novel virus & dipping into my savings for TWO weeks until the house was somewhat hospitable. Floors had not even been finalized by this time.

I requested that AFW pay for some of these hotel fees I had to incur due to their incompetence, but they outright refused to do so, or accept any kind of responsibility for the significant hardship my family & I suffered due to their negligence & terrible business ethics.

When we finally moved back into our home on May 16, 2020 there were still many things that had not been repaired yet, including NO AIR CONDITIONING on the 1st floor of our home, paint subcontracted to Marcel Painting was incomplete & poorly done, & various other big ticket items.

This is a SHORT list of specific grievances experienced with this company, but many other things have occurred. As I stated before, I wouldn’t recommend this company to anyone & working with AFW has been a complete nightmare. I would advise anyone who is already dealing with this company to carefully revise line item by line item on their insurance estimate, given AFW's abhorrent business ethics.

I have used another restoration company and can honestly say that I wish I’d known about Rocky Mountain Restoration. They are professional, responsive, thorough and efficient. They also had really good equipment.

Excellent job and communication with our claim adjuster durign a recent walter leak!!!

Chandler and Jacob did an excellent job with the cleanup of water damage and removal of damaged drywall. I would highly recommend their services.

The fire damage restoration company was very responsive and provided excellent communication throughout the process. They kept us informed every step of the way.

Eric is always available to answer any questions you may have! He helped me with a water damage issue that was pretty severe. Super grateful.

They don't seen to know when insurance claims get approved. I met with Randy on 11/5 and had to make over 6 calls over 2 months, just just to get an update on the estimate.
I was told on 12/16 we were waiting from.state farm yet state farm approved it on 12/7!! Their response was it was state farm and sedgwicks fault .they got their check and cashed it on 12/16. This is without me even knowing the price.

Today I get a call to tell me they have to now get a new contractor to come look. When I ask why , I'm told they will need to see the types of materials they'll need. When I asked if that's in the estimate she told me they don't give the workers the estimate.
I asked how does that contractor then know the estimate to stay within? She then tells me I refused anyone to come out and hung up! I've waited patiently for over 2 months just for an estimate. my frustration, doesn't stem from having some one out to repair it. My frustration is this company doesn't seem to want to fulfill the job they've been contracted to do and paid for! I'm happy to receive a refund back to the insurance company for the work not done but I have a lack of faith that they will even refund it timely seeing as it took over 2 months just to communicate an estimate! I see by other complaints they've done this to others recently.

Josh was very informative and easy to work with. I would absolutely recommend working with him!

We were about to have over 50 guests show up for a graduation party for our children when my wife discovered a leak in our garage- OH NO!!!! I had a friend refer R2 Fire and Water. From the moment I called Justin, I knew I was in the right hands. He arrived almost immediately and put my wife and at ease. The process was seamless with all their knowledge and skill set. We were able to continue our party and they took care of the water and mess. What a true team! Justin, Joe, Joey, and Shelby were all top notch professionals who helped us fix and remediate our garage back to better than it was before. THANK YOU ALL!! I would refer this team to anyone.

I have hired a couple other restoration companies in the past and never had a good experience but Water Fighters made the process of the water flood in my second floor bathroom simple. I definitely recommend them to anyone in need of an experienced General Contractor. Such a professional team.

Lisa was the initial contact. She was professional, knowledgeable & explained the process very well, which eased my nerves during a chaotic time.RMR is a reputable company and I would recommend them to anyone in need of water restoration services.

Kowalski Construction is a Great family owned business!They have qaulity poeple that work for them and do their projects with qaulity and take pride in all the projects they do!These guys are the real deal and serve the community and make the community a better place.