Best Business And Commercial in Phoenix AZ

Big Thank you to Michael and his crew for coming out to help me you guys are amazing!!!!

Outstanding Service. My go-to company for all cleanup needs. Reliable. Professional. Friendly. I wish I could give them 6 stars.

Everyone we have dealt with has been so helpful. We really appreciate all the help and support we have received! Thank you guys so much!

From the moment I first contacted them, I was treated with care and concern. We were on vacation and my house sitter noticed the standing water. My initial contact with them was not only via phone but I was in a different time zone. Jessica answered the phone and went into action immediately. This was the first time I ever needed to contact this type of service and she guided me through the process. She contacted her folks immediately and got them out there to begin working on the water standing in my house - and kept me informed along the way. They were at the house within about 1.5 hours of my making the initial call.

We got the water shut off. Then all I had to do was coordinate to have someone meet them at the house and give them the key. They took it from there, including put a lockbox on the door so that my house sitter didn't need to come and go. I spoke with the Project Manager, David, when they first arrived. He did a great job of talking me through what he saw and his initial recommendations.

When we arrived the next day, the water was all gone. They floor was dry. There wasn't a sign of flooding remaining in the home. They'd moved all furniture into the center of each room and covered it with plastic. Anything that was on the floor was dried off and stacked for us to go through. There people were SO polite and caring. We got into town as they were about done for the day, the waited for us to arrive home from the airport. The Project Manager took us through the house, explained what they'd done so far and made any additional recommendations. The time that he spent walking us through and listening and answering questions was invaluable. We discussed where we needed to go from there.

The last day, we had a crew that did nothing but clean. They vacuumed the entire house. Wiped down cabinets and shelves. They even mopped. We only have bathroom floors remaining, but they still mopped up the concrete, too. I'm not sure I knew what to expect, but was pleasantly surprised by this. It made waking up a bit more comfortable this morning.

In all, we had them at the house on the emergency evening for about 3 hours, then I think 6 full time days (we had some VERY difficult wood flooring to remove and the last day was the clean up day). I've sent off fabric furniture to them for cleaning (couches). I assume that will turn out wonderfully, too. Jessica said she's mailing us a CD of all of the photos they took while they were here (probably most of them pre-work and with water).

One more thing I'd like to mention is that our insurance company denied our claim. When they realized that, they were very sympathetic. Instead of waiting for a bill, I asked them to hit me up with an estimate so that I could manage the money situation with my bank. The last day they were here (for clean up) is the day that the I requested the bank transfer. I'm glad they let me work that way, because we'd just put the flooring deposit on our credit card and I wasn't ready for them to charge the card the full amount due. Another sign that they 'get it' and are a great to work with.

I have worked for Servpro of Phoenix for over 5 years now and couldn’t be happier. I love how much it’s like working with family. I love the reactions from customers once we finish there projects and get the customer back to normal. Our commercial team has gotten so big we help with some very unique jobs, I love all of the interesting experiences. Servpro of Central Phoenix makes it easy to come to work everyday!

it was great

Patrick was first on the scene and came to our rescue. He very professional and walked us through the whole process. It was a very stressful time and he reassured us everything would be taken care of. He was right! We are so happy to have a safe and clean house to live in again.

After a bad monsoon we had water in our living room. We called Phoenix water damage and they were able to come out same day, which was great. Robert was on time and made sure our house was nice and dry. I would recommend them and use them again. Thank you.

AMAZING service by Service Master, first time users and I hope we never have to use a restoration company again but if we do, we'll be calling Service Masters..

One phone call from Katherine Ely, the operations manager set things in motion after she listened to our water heater (leak) issue. We were then paired up with Erika Brake as our in-office contact person and within no-time a team was out to access the situation in person & they went immediately to work, setting up fans, pulling back carpet, drilling holes in walls to allow the fans to dry out the inside sheetrock/drywall etc., they measured & cut out sheetrock from our garage wall to allow the wood to dry, they were like busy beavers, non-stop working to assure the rooms and garage would dry out.

Having Erika as our point of contact was one of the best things Service Master could have done, she's a star !! In any type of incident with your home, stress is there and then the unknown but Erika was amazing in her communication with us, made sure to constantly check how things were going (by phone calls) and advising us on the next step of action.. Anything we needed, she put them in contact with us and what great referrals she had, from plumber, towel service to contractor for rebuild. All referrals worked perfectly for us, great to know there are companies still out there that provide fast urgent work for emergencies and provide top notch service.

We were very lucky to have been referred to Service Master by our Insurance Company and were able to work with Erika Brake as our contact person, she's amazing and in the right position to help people in their need. Thanks Erika !!!!!!!!!!!

DRR is great team that responded very quickly and got to work immediately and efficiently. They worked with me on all the details and aspects of the water removal and clean up. Great full that they responded as they did. Highly recommend DRR for your one stop disaster recovery needs.

Servpro of Thunderbird Valley was wonderful in every way. My home suffered smoke damage in a wildfire that was deemed a national disaster in Louisville, CO at the end of last year. It was a terrifying event and our entire community was in a state of shock, even those of us whose homes had survived. What I needed most was to be able to be in my home to recover from the trauma of the experience, but my eyes burned and I was having near constant headaches, so I called Servpro. I will forever count myself fortunate that it happened to be Michael Shrake who was given my case. He completely earned my trust, made sure that I was comfortable with everyone who came into my home, and ensured that everything in my house was treated with respect and care. He was thoughtful and intelligent in the way he managed the process, kept me informed about all plans, and we walked through the work that had been completed each day to be sure I was satisfied. He got a tremendous amount of work done in the shortest possible time without making me feel rushed or overwhelmed. I NEVER write reviews, but in this case, it seemed important in order to help others who are in need to find the absolute best professional to assist them in recovering their homes.

These guys are scammers... if they suggest asbestos/mold testing only allow testing through FiberQuant Arizona, who charges $85 for 5-layer testing and doesn't round up. I've seen their testing costs at $2300 - compared to the same test at $85 elsewhere. Another thing, they started work on one of our properties without permission to enter the property - they'd already started setting up their equipment and their quote was $4400 for the work... we called someone else in and got the work done for $250. They prey on people not knowing what really needs to be done, and it's downright criminal. They also are rude... they were parked in a fire lane where traffic from our entire condo building must pass through in order to get to work or get out of the building, and refused to move to accommodate people who need to get to work. Would never, ever, ever, ever recommend this company.... ever.

This family owned business company came from Arizona to help our community here in Florida after Hurricane Ian. We are thankful and grateful for their professional work performance. They are very trusted company. Thank you for your support here in Florida.

Working with these guys was a great experience. Jonathan that runs a crew is an extreme professional and a pleasure to work with. I will highly recommend them to everyone I know.

911 Restoration provided professional and timely service. We had a washing machine malfunction that flooded portions of our
house. Due to their quick response time and experience they were able to minimize the water damage and dry everything out. They also did a great job on the repair portion(needed new baseboards and painting.). Wonderful service!

Top notch water damage restoration company. They took care of everything for me. I'll be referring them to my friends and family from now on. Great work!

Nick was very kind and very helpful! Much appreciated

We recently had the misfortune of having our water heater breaking and emptying all of its water into our guest room. Our walls and carpet were fully soaked. We called 991 Restoration and Rocky Dunn was at our home within an hour. The damage was extensive but Rocky and his crew worked for several hours removing the effected dry wall, molding and carpet. They immediately set up all the necessary fans and dehumidifiers to begin the drying process to insure we did not develop mold. The drying process took several days, and Rocky was there each day to check the moister levels. After the drying process was complete Rocky coordinated the reinstallation of the carpet and began the work of reinstalling the drywall and molding. His pricing was very reasonable, and his work was impeccable. Rocky was also very helpful in working with our insurance company minimizing the total time of disruption to our home. While this is not an event anyone wants to go through, we were very fortunate to work with Rocky and 911 Restoration. Highly recommend Rocky and his team for any of your needs.

Super fast response,efficient equipment and professional communication thru out

CTC is the best in the business when it comes to service. The owner and his team have unparalleled work ethic and customer service. I strongly recommend CTC!