Best Installation in Arlington TX

Be careful if you use this company. They charged my credit card $225 more than our agreed to amount. I contacted them several times about it. Each time they said I was correct, they were sorry, and they would refund the overcharge. They never did. You can check out their low BBB rating. They have a low BBB rating for that very reason: They overcharge credit cards.

Outstanding. Friendly. Honest. Would use again in a heartbeat. Thank you for your help.

Great guys for quality work. Don't call a cheap plumber & suffer for it. Call these guys and get it done right the 1st time and with a REAL warranty. The will certainly back up their work.

David and his team were AWESOME! They came out the same day and installed a new water heater for me. Outstanding customer service. Would highly recommend!

Fair, honest and thorough. They give you a price up front and will not leave until the issue is fully resolved. I will use Pro Fix for all future plumbing needs.

AAA is sent to me by my water heater warranty. But the whole encounter was very pleasant and smooth. Angie from the office and the plumber Brandon both very nice, polite and have good customer manner. Brandon is very efficient, punctual and professional. Highly recommend AAA service.

Took care of issue immediately and effectively. The customer service including owners were also professional and extremely responsive. They handle all my issues perfectly!

Great company to work with, the schedulers are courteous and helpful and work with you to get it done. John who came out and did the repairs was professional, on time and did a great job. We call dial one for all our plumbing needs and wouldn’t consider using anyone else.

They were very professional and curitious. Did what they needed to do. Didn't take long and respected me and my time.

Black Tie was hired through my home warranty company. I contacted them directly and set up an appointment. They set a 4 hour window and I was told they would call 30-40 minutes before arriving. At around 4:30, I called stating I had not received a call. They assured me the plumber was caught up on the prior job and would call soon. At 5:30, I called again. I wanted to make sure he was, in fact, still coming since neither of our toilets were working and the weekend was upon us.Again, I was assured he would still come and he would be there shortly. I was home all night, no one called, or showed up. It's now 2:30 pm the Monday after. No one has called to apologize or reschedule my appointment. I called my home warranty company (who, in turn, called Black Tie) and they told them they went to my house and couldn't get in! Even tried calling me! I informed them this did not happen and when he asked again, Black Tie apparently fessed up and said they had to cancel the appointment. Again, I was not informed of anything. Still very upset and still no working toilets.

Michael was on time, very professional and courteous. He laid tarps in pathway to Master bath and installed a new pressure assisted tank and bowl. Checked to make sure old flange was in good shape (it was) and installed the new one. When finished he tested everything making sure it was working properly. Hauled old toilet away, picked up tools, tarps and bath was as clean as he found it. 5 Stars is all they give but Michael is at least a 6 Star Plumber. Master Plumbing is Lucky to have Michael working for them. When I need a plumber I’ll call Master and ask for Michael job well done! Thanks

If I could give this company a negative rating I would, but 1 star is the lowest option. I called this company out to fix my washer. Day #1 the plumber got is equipment stuck in the drain and had to leave it over night. Day #2 he got his equipment unstuck, but did not fix the drainage issue. THEN he demanded I pay him for the service call. So 2 days of “working” on the drainage issue the washer was still not fixed and I was bullied into paying for service that was not completed.

Prompt and professional service! Very knowledgeable crew. Will be using this company going forward!

Had a early morning emergency with a copper water line break flooding my kitchen, unfortunately they are not open on the weekend and had two numbers in which you could call for emergencies. No one ever returned my call or even text back, very disappointing.

Made a delivery

Took my $2300.00 deposit for a $7000.00 bathroom remodel job, sent 2 men to demolish existing bath which took 7hrs by my home video camera. Demolition was not quite completed. Never showed up again.
Unfortunately he was recommended by someone in church. You just don't know who to trust these days.

Mr. Jones does great work! He’s a matter of fact guy, that gets right to it, and gets it done.