Best Water Heater Replacement And Installation in Durham NC

Pros: I called for an emergency leaking pipe in my crawlspace, and they got it fixed the same day.

Cons:
They were ~3 hours late (scheduled for 6pm, showed up at 9PM).
They charged me an emergency after-hours fee (after being late)
After assessing the situation, they made a series of demonstrably false statements (I have photographic evidence to counter them all) to suggest the purchase of more expensive services, including that:
1. My water pressure was 110PSI (my gauge later read 97PSI)
2. I do not have a water-pressure reducing valve installed on my house (I do - it may not be working properly, but it is clearly visible from the area the plumber was working in)
3. The supply line from the meter to the house is made of PB and likely to burst (it is made of PEX, transitioning to PB in the house. This is also clearly visible from where the plumber was working)

I would recommend getting a second opinion before committing to any services this enterprise recommends..

Matt did a great job! Thank you!

They were very professional and knowledgeable with the services offered. They educated me on things I was not aware of and prevented me from having to replace my water heater and saved me a lot of money. I would recommend this company to everyone including my friends and family.

Rob M. with Pure-Line Plumbing was outstanding! I called to schedule a non-emergency appointment and they got me an appointment less than 48 hours away. Rob called en route (right on time!) and was a pleasure to work with. He spent some time investigating, addressed the exact issue and when I shared I was a new homeowner, he encouraged me to learn alongside him so I was more informed about how the different pieces worked and some tips for the future. Pricing was very fair and transparent, Rob was very skilled and personable, and the job was done quickly and well. Will certainly be my first call for any future plumbing needs!

This is our second experience with this company for water heater issue. Professional service from the time of the appointment scheduling to the meeting with the technician. The technician was very friendly and competent. Highly recommend!

I had a leaking sewer pipe hidden under concrete slab. The water was coming out off the floor when draining water. I removed everything including the dish washer and opened up the drywall. They came over and took their time to evaluate, including flushing sink water repetitively, to see the water came out repetitively, dug outside foundation for 3 minutes, visually inspect everything again and again, call his boss, wait outside for his boss for at least 20 minutes, call the HOA manager (because it's their friend), and wait outside for the HOA manager for at least 20 minutes. In the end I was charged around $190 for the so called evaluation (because they spent 1.5 hours for...I don't know what they did) and then given an estimate of $650 to really find out the problem was. Note that $650 did not include the fix or any other potential damage. What's worse was that, after $190/1.5 hours of the so called professional evaluation, they told me it's a cast iron pipe running perpendicular to the wall, while in fact it's a ABS pipe running in parallel to the wall. If you are in a state of emergency, have a lot of money to throw away, and know exactly what to be done to fix your problem, you may call them. Oh wait, you can't call them because they will let you wait in order to charge you more thus can't solve your emergency problem. Okay, maybe if you have a lot of money to throw away, and know exactly what to be done to fix your problem, you may call them. For example, if you want to rip out our golden toilet and throw it away, I think VDH is the company you're looking for! Otherwise, please don't rely on them doing the trouble shooting for you. Because they are going to waste your time, deliberately, and money, also deliberately, and still give you the totally wrong diagnosis.

Too pricy

From the moment Ethan and Jack (and the electrician) came to our home to inspect both our outside and inside plumbing, they were upfront, gave us knowledgeable and professional advice and never tried to push a service or sales pitch. We are super happy with their services and would happily have them help us in the future.

Jerrry and Jared are always a pleasure to work with. They respond quickly and explain thoroughly the problem they are repairing. I always look forward to seeing these gentlemen. Thank you guys once again for helping me out!!! Jennifer, Manager of McKenzie Park Apartments.

I told Josh the coil is under Warrenty , he still gave a estimate without the Warrenty in a email I really do not understand that. Plus he said the compressor is bad and its not bad. He was a nice guy, but that doesn't help his estimate to complete the job.

Received business card form Lowes as a referral. Called the number on the business card to get a quote on some plumbing work as i needed a new plumbing contractor for my rental properties. The woman who answered the phone was so rude and disrespectful. It is a shame to see competent contractors loose a job due to untrained and unprofessional associates. When i inquired about the cost of the service she responded with i dont know, im not a plumber how about take my information and pass to the plumber? or provide me with the contact number for the plumber if the one one the business card is incorrect?? Then to make it worst , when i decided that as a customer i didnt have to put up with her attitude, I said Thank you, ill call some one else she said yes, you do that ...

Customer service goes a long way!!!

Very professional and helpful and courteous

Honest, efficient and cost conscious.
Excellent quality of work and work ethic
Will use their services for any HVAC issues in the furture!!

Kyle has been great here at my home with the water filter and well pump
pipe replacement. I appreciate the ease of scheduling, professional work and work ethic as well as very reasonable pricing.
Bar D has my 5 Star rating and full recommendation.

Thank-you for the wonderful referral on the Mebane Page! We could not be more pleased. Honest, professional and a really nice guy. Will definitely keep his number!

Zach did a phenomenal job! He was at my house for 10 hours straight and didn't leave until he had the issue fixed. He did a great job of explaining what the issue were and taking care of my repair. He's a valuable asset to your company. Thank you Zach!

We would like to express our gratitude to Plumbing Giant for the excellent service we received. Our plumber was punctual and friendly, taking his time to explain the process of drain clearing thoroughly and answer any questions that we had. He clearly knew his trade well and had all the necessary equipment on hand, including the spare part required to complete the job fast.

Joshua Smith was excellent. Very professional, polite and efficient. He’s the type of employee every company would want.