Best Drain Cleaning And Sewer Inspection in Durham NC

Great service.

I'm very glad I used Pure-Line when my garbage disposal started leaking. Jackie is always so kind and helpful on the phone. She called me as soon as she knew the tech was running behind (which happens in this business). I really appreciated the call so I could plan the day better. Edwin was my tech and he replaced the disposal quickly. He took the time to explain a few things with the new disposal and it's working beautifully. Their prices were more reasonable than some other plumbers. I'll definitely use them again.

Tramaine is awesome! We are very pleased with his work and will definitely use Blanton’s again. Thank you Tramaine!

I really wanted to like this company, but my experience was a comedy of errors that dragged out for 8 weeks due to negligence and constant procrastination on their part.We had a terrible leak in our ceiling that required us to expose all of the plumbing, and during the evaluation we decided with the plumber, Steven (who is actually fantastic) that we would also replace the water heater and all of the polybutylene piping. The total would be almost $10k. Steven scheduled it for the next week (3/18), and over the course of 2 days, he and an apprentice worked diligently to complete the job.The problem came when they said they had to request a permit for this, and to not close up any drywall until it passed. Due to the re-piping, this included the whole bathroom ceiling, and large holes in the guest bedroom, bathroom wall, master bathroom wall, and behind the refrigerator, washer, and sink. Three weeks went by with no word from Streamline, so we proceeded to call on 4/9, 4/13, and 4/16, every time being told the permit was being worked on and we would get a call back. On 4/21 I called the Town of Wake Forest and said they had not been contacted by Streamline at all. I relayed this information to Streamline, who magically called for an inspection immediately, and after speaking with their Customer Service rep, Jerry (not fantastic), he offered to refund me 5% (~$570). As I know mistakes happen, and they gave me a library of excuses, I told them it was no problem, accepted the refund, because all I wanted was for my ceiling/walls to be repaired.The inspection happened the next day (4/22), but we failed because they had unknowingly drilled through a truss and therefore did not meet code. It would have to be evaluated by an engineer to determine if the integrity had been compromised, and if so, repaired. After a week, Streamline got an engineer out (4/28), who determined it was compromised and had to be repaired. Streamline then sent a tech out the next day (4/29). We then just had to schedule a re-inspection and we could move forward. In the meantime, I spoke with Jerry to let him know that while I appreciated the partial refund for waiting 4 weeks for an inspection, this mistake with the truss is another problem in itself as they damaged the integrity of the house. I requested they do an additional refund to compensate for this, as well as additional weeks lost with exposed drywall all over the house. Jerry disagreed, said we were “right where we want to be” and said they would not be offering anymore reimbursement.Jerry waited to call me again until the following Monday (5/3) to tell me he had scheduled a re-inspection for the next day. I waited to go to work until after he came so I called the Inspections Office to get an approximate time. It turned out Jerry hadn’t scheduled anything. I then rescheduled it myself for Friday (5/7), and the next day Jerry called me to claim that it was indeed scheduled and that I must have cancelled it. He was clearly wrong, but he had completely run out of patience at this point with us, so he clearly didn’t care.At the re-inspection, we failed again because the tech did not follow the engineer’s instructions completely. Streamline then sent the tech back on Tuesday (5/11) to finish the job. My wife waited for him, who is 7 months pregnant, and after the tech fixed the repair, he told her that he disagreed with the engineer, and in his opinion, he actually just ruined our truss with the additional nails he put in. Why you would say that to a pregnant woman about her first home, I’m not sure. I emailed Jerry to let him know this happened, and he called me back the next day to defend the tech.We had our final re-inspection on 5/17 and we were done, 8 weeks after the job was completed. For the stress and inconvenience, Streamline decided that the $570 out of the $9300 I paid them was sufficient as reimbursement. I never raised my voice with them or used profanity, but maybe if I had I would have gotten a better refund? Please do not trust Streamline with any big jobs like this.

Unfortunately, I did not have a good experience. The technician arrived on time but, once he arrived and after checking everything out, he could not seem to tell me whether the repairs he initially said that I would need were required to get my system up and running. He specifically told me that the AC mechanism, located in my attic, was working but may go out at some point. He then later claimed that it Was not working at all and, therefore, needed to be repaired—costing me $855 for both. He then added one year insurance protection for another $208 without asking me. By the time he finished finding “problems” that needed repairs, he wanted to charge me $1600. Although the company said that I would receive a 10% discount because I am a senior citizen, he refused to give it to me. So, I told him that I would get a second opinion. He charged me the service fee plus tax and left. I called another AC repair service the same day. He came out, checked the same devices and said the devices in my attic were working fine. He repaired the outside unit, charged me $350 and left. My AC unit is working great. I felt ghat the technician was trying to take advantage of me by charging me for repairs that I obviously did not need. Unbelievable! Dr. J. B. Johnson

From phone call to the job, all staff was courteous, professional and prompt. They were able to replace the leaking pipe quickly and at a reasonable price. Would use again without hesitation. Excellent service

I contacted Out the Door plumbing as a last minute second opinion for a sewer line repair. Not only were they incredibly responsive (called Friday morning, did the estimate Friday afternoon, repaired on Monday!) but they were also incredibly knowledgeable about the specific situation. It took Progressive plumbing 2 visits to figure out the problem, and they still weren’t very confident about what the fix was. Zach from Out the Door showed up and within 10 minutes knew exactly what the issue was, why it happened and how to fix it. They fixed it the next business day, efficient and quality work. And a hell of a lot cheaper than my first quote. 100% recommend their work.

Joshua repaired my toilet quickly and east with same day service!!

A1 Electrical did a wonderful job on the electrical work for the renovation of our community kitchen. The owner, William D Taylor, listened carefully to our plans and gave us expert advice that helped us reach our goals in a cost-effective way. His knowledge and skills made for a stress-free experience as he fit his work in around the work of the other tradespeople -- and he stepped up to help community members with some DIY tasks that proved more challenging than expected. We're hoping to work with him again on future projects.

Very knowledgeable and professional.
Recommend without reservation
Milton S

After 4 voicemail messages we decided to move on. Not even the courtesy of a call back!

One of your drivers was driving erratically in traffic. Weaving in and out of lanes, riding people’s bumpers and going over 60 in a 45mph zone. I wouldn’t trust this company who can’t even show care and in a company labeled van nonetheless.

These guys can figure anything out! They seriously have their customer's best interest at heart, are honest and smart. Our basement has a sewer pump that another well-known, local company was going to charge $2,000 to vent. Drain Express found the already installed vent and fixed what was actually a very minor problem. I would call them for any job big or small. You guys are amazing. Thanks Dickey and Tracey and the rest of your crew.

Provided excellent service and gave me several tips on how to extend the life of my disposal.

Bill is a very knowledgeable plumber. The prices were fair, and the work was professional. They showed up on time, and on the same day that I called.

Omg. I feel as if Anthony and Alberto are part of my family. Super friendly and articulate. Answered so many of my pedestrian questions about the faucet they installed. I feel fortunate to have had them in my home to install a new kitchen faucet. Worked cheerfully and gave complete instructions on the workings of the faucet. Thank you, Anthony and Alberto. You are a great duo!!!

The 2 gentlemen were cordial and efficient.