Best Plumbing Repair in Anchorage AK

Sage Mechanical has done two jobs for me now and was prompt, professional and great at communicating when an issue with the work arose (not their fault - my boiler was leaking in more spots than one and we didn't know it until they started doing the work.) I definitely plan on using them in the future and highly recommend them!

Well, the plumber arrived on time, was polite, and stopped my leak. That is the good part. My pipe is obviously corroding out. I wanted to know why. No real answer. He took the corroded pipe with him, so I couldn't examine it carefully. I had asked the dispatcher that they replace the pipe with PEX, so it wouldn't corrode again. He didn't bring any. I asked him to do both the hot water side (which is leaking) and the cold water side (which appears corroded). he didn't do the cold. I asked him to replace a leaking outside faucet. He didn't bother to even look at it. The cost was $527 for 3 hours of work plus $91 in parts. $145 an hour for labor, which was...high. So overall, I paid a lot of money to solve my immediate problem, which is pretty frustrating. I waited a month for this appointment, the last week of which I had buckets catching water. I don't feel comfortable closing up the ceiling till the rest of the work I wanted is done. I guess I'm doing it myself.

We had some pipes and our boiler freeze. I had another company tell me that the boiler was no good and to not try to turn it on. Hogins came out and we had our boiler up and running within 2 hours. Very knowledgeable and personable, would recommend to anyone.

Good price, fast service, no hassle.

They did a fantastic job converting our furnace from oil to gas and installing a water filtration system! A pleasure to do business with!

Doug was knowledgeable, prompt and professional. Drainmasters will be our go to for plumbing issues!

They installed an entire bathroom for us in what was previously a storage space. They installed all fixtures/fans and re-routed the plumbing to accommodate the new space. They even added spot shut off valves for our convenience that was above the original scope of work. We plan to utilize them on future projects. Got it done quickly and within stated timeline.

The only hvac company in Anchorage that had time to help me after calling all of them. I would recommend Burton repair before any other.

They do excellent work! Very reliable, showed up when they said they would. Cleaned up after themselves very well. Honest and affordable!! I would highly recommend them to anyone.

Needed basic yearly maintenance on our furnace and water heater. They were prompt at getting me an appointment. Grant showed up on time, explained what he had done, and the cost was definitely reasonable!

Jimmy and his team are absolutely amazing. I had to replace my fuel oil boiler and water heater so I could use natural gas and they came in with the best price and system 199,000 BTU and was able to get it done within my time constraints. I would definitely give them a call before you decide on anyone.

Kurdel at Flow Star did an amazing job with my repair list when selling my home. He was quick, prompt, honest, and efficient. I highly recommend Flow Star for all plumbing and mechanical needs.

These guys are always super efficient, clean and get the job done. Thank you to Justin for coming by on a Sunday to save our stuck shower drain right before our guests showed up!

We had our line backup on the weekend... the guy came out and snaked it... less then 72 hours later the problem came back... The second guy who came out was very gracious and apologetic, explaining what the first guy didn't do and what he should have done to resolve the issue in the first place... The fact that Denali Sewer & Drain did not try to double charge us, explained to us what the issue was, and how it should have been resolved in the first place, is the reason I gave them an Excellent rating. It's one thing for someone to make a mistake and not fix the problem... we all make mistakes... But it's refreshing to find a company that's willing to go out of their way to fix the problem correctly once they know all the facts, be apologetic about it, not make up excuses, and go out of their way to make sure your issue is resolved to your satisfaction. Based on this experience, I would highly recommend them to family and friends.

Roy was on time and very professional. Was available same day which was wonderful and lucky. He made mounting tvs look easy peasy. In and out in a little over an hour for a 55 and 65 tv. Definitely will hire for future needs.

Great experience all around!! Rochelle was very knowledgable and was able to get me set up right away. Tom was explaining the whole process while he was working and was able answer any questions I had. I will definitely recommend to others. Keep up the great work guys.

Awful customer service experience, probably the worse I've ever had, anywhere, with any product or service:

Trey, their customer service contact is rude, disrespectful, and not at all helpful.

Here are the details that lead me to say that:

First the company was asked to contact us to meet them at the property to go over the details of the repairs needing done and have a conversation in person. They did not do that, they just went and called after they had visited the property. Not a huge deal but not great.

Second, they were to submit to diagnosis into my home warranty within 24 hours of the home visit. Once this did not happen I and the warranty company tried reaching out (Trey is the only contact number available for the company). He would not answer or return my calls or the home warranty calls after several voicemails and texts. Finally he starts communicating but only through text with me even though I simply texted asking him to call me.

Third, he tells me via text that Mark, the technician was still working on the diagnosis and would call when it was ready. I informed him that it is required to be submitted within 24 hours, which had already passed. He only would tell me that Mark would do it when it was ready.

Trey would not provide me Mark's contact number to have the home warranty authorization department reach out to him, but then he said that Mark had already tried calling it in and could not get ahold of anyone and would try again later.

So either the fact that it was not yet ready or the statement that Mark had already tried calling was a lie.

I had the home warranty company on the phone ready to reach out and Trey still would not give me Mark's direct number, and said if they called him he could not connect them to Mark.

Instead he suggested just cancelling the service so they could assign a different contractor. I asked him to please not do that because I had an emergency water leak and needed it addressed immediately.

The home warranty informed me there is an online portal to submit the diagnosis so that should have been used instead of calling first anyway.

The home warranty offered to call the company but Trey insisted that he knew what he was doing and that they had to initiate the call so would not give me Mark's number.

He was rude and disrespectful by stating that Mark is on another job and you will have to wait for him to finish that,... I'm sorry you don't understand that

He then offered to cancel the job again.

I asked him to not cancel the job and even pointed out that despite this poor customer service I was dealing with they still had an opportunity to earn a good online review from me.

He then said I'm going to cancel this job with home warranty since we can't please you

Worse customer service experience EVER

Do NOT use this guy! This dude is a rude conartist and an embarrassment as a craftsman. I paid him twice to check my boiler and it still didn't work properly. I called him to see if he stands by his work and he said only the work he completed. I asked him if my system still isn't working right why should I pay him again to fix the problem he should've fixed the first time and he said he doesn't own my boiler. He is either incompetent or trying to rip me off, either way it's not acceptable. I had alkota out and they fixed it in half the time and price. Thanks for nothing Bill.

To follow up Bill, I called you out to troubleshoot no heat upstairs. After two times being called out you still couldn’t get the place to heat properly which has nothing to do with alkota or the leak on the backflow preventer not a solder joint. I was stern but did not cuss because you would not stand by your work. If you can’t trouble shoot a problem correctly you own that instead of saying I’ll check if the one thing I did was properly installed but if it was I’ll charge you. By the way anchorage plumbing and heating replaced the very same zone valve you installed. You only replaced the head instead of cutting out and soldering the whole part and it was the conduit connection that was clogged up. They showed me that the head typically doesn’t go bad it’s the conduit connection usually gets clogged and if the head was replaced that’s doesn’t fully fix the problem because the flow is still obstructed. The boiler is a newer system so it’s up and working just fine now.