Best Water Excavation in Columbus OH

Had a leak in my washer valve and needed it replaced. The technician came out and fixed it same day. Price was good. Unfortunately he accidentally punched through and through drywall in my laundry room and into the adjacent bathroom while fixing. This occurred over two weeks ago and the supervisor still has not even called to acknowledge the damage or arrange repairs. When I initially called to discuss the damage, I was told the supervisor would call me and I should expect a call the next day. I didn’t hear anything so I called back. This has been a recurring issue. I have called five times over the last two weeks, having been assured twice that I will receive a call back the same day to rectify the situation and still nothing. UPDATE: owner personally called me and arranged to have drywall patched and painted and reimbursed me for cost of original service. Not sure what happened with calling in and getting the run around about the repairs but I was very grateful to finally speak to someone and get it resolved. Bathroom looks great

Affordable and effective

What could have been an easy toilet installation ended up snowballing into a floor restoration plus-
Lalisa and Lonnie and Scott were efficient, knowledgable and optimistic throughout their 6+ hour workday
#thankful

Great, quick and efficient service! I would definitely use them again even though I hope I don’t have to!

Chuck and his team did several projects for me and were always top notch with service, communication, value, and always punctual. The guys were not just there to do our projects but to show they actually cared about us! I’ll never hire another company in the Columbus area!

Michael Perry came out and cleared my sewer drain of all the roots he could find. He was here for over 3 hours promising me that he was going to clean out as many roots as he could get. And he did. I really appreciated his dedication in his job . He by far is one the best plumbers I had since the 25 years I lived here. Very respectful and kind. I would recommend him to everybody but you can't have him because he's my plumber now? Quality Drain Solutions is the company to call. ( I don't give reviews but today I was blessed and thankful for the service I received)

I gave this company 5 stars because, during a recent issue at my condo that also involved my condo association, every person I talked with at Sewer Quest was so gracious, extremely helpful, and very, very patient. Every one of them was more than willing to go the extra mile to get my issue resolved. Many thanks to all of you!!

Awsome. Does work for my property and always exceed expectations. 100/10

Dave was great!

We were very happy with our experience with The Rooter Works. Brian, the tech who came out to our home was very professional. He came out to look at what was thought to be a failed water heater. He worked very hard into the evening, getting everything he needed to replace the water heater and have us back up and running that night.

A friend of mine recommended Evolved and they helped us get our gas line up to code. Austin was responsive and professional. Will definitely reach out to them in the future!

Phil was not only polite but also extremely knowledgeable. He walked me through the process step by step, and I received excellent customer service.

Can't say enough good things about this company. High quality professional services at affordable prices. Thanks for the fast install on this new tankless water heater!

Dave was Profesional and fast at getting me my water back on when I had no services. I will be using his services again in the future

Caleb did a great job! He was able to fix what a previous plumber was unable to fix! He was very knowledgeable and friendly.

I hope you NEVER have an issue like we did the past few weeks. If you do, your first call should be to Chuck’s. 4 inches of standing water in the basement. Water level extinguishing the pilot light on the water heater. More rain and snow on the way.

We had 2 separate companies come out to snake the drain at our rental. The first guy was a small operator and was surprised when he couldn’t fix the drain issue. He was a solid guy, who I’d call again for small drain issues. This was a bigger issue and he was humble about what he could and couldn’t do.

The 2nd company is a large and local outfit that we've used before with success. Two days and multiple methods including the snake, jetter, and camera to see what the issue it. Then, they get their jetter stuck. They were 82-feet from the house, which was almost to the main sewer.

Multiple calls to the city. We get the drawings from the city and discover that the main sewer is 17-feet underground. Ok, now what? Company #2 now informs me that IF the issue is at 17-feet, the scope is too large for them. Shouldn't they know where the issue is? Calling other contractors to get estimates on what it’s going to cost to excavate the alley and fix the issue. I’m stressed. It’s going to cost HOW MUCH $$?!?! And, only a few outfits can successfully do this work. We’re going to need permits- $$$. There’s even more drama to this story but I’ll refrain from smearing company #2. Let’s just say, we’ve already spent $950, for 2 days’ worth of nothing and the problem isn’t fixed. Thankfully, our tenant was very patient and understanding.

So, we choose to have Chuck’s provide an estimate to pull a permit and excavate the alley. Prior to preparing the estimate, they schedule an on-site visit in order to determine the depth of the problem. And guess what. Chuck’s sends Cecil & Gerry to assess. These were the same 2 guys that company #2 called to get their jetter unstuck. I kind of knew then that these good ole boys had a lot more experience and I regret not calling them first. Unfortunately, company #2 wouldn’t let the “other” company try to snake the drain last week when they were on-site.
And, here I am writing this review for Chuck’s Septic and praising the experience of Cecil and Gerry. In less than 2 hours, they had the drain unclogged, had their camera all the way into the main sewer and my problem was…dare I say it… FIXED?! No excavation necessary. I’m overjoyed.
We learned a lot through this experience. 1. If the plumber uses a camera- request that they record it!! You’re paying for it, you should own this data 2. The homeowner is responsible for the sewer all the way to the tap-in point, even if the clog is in the alley.