Description
If you’re searching for quality plumbing services in Columbus, Franklin, or Knox County, look no further than The Rooter Works Plumbing and Drains. Each plumber is fully licensed, certified, and insured. Additionally, all calls are answered by live customer service representatives. Dedicated to excellent customer service, the company guarantees satisfaction—if you’re unhappy with any of the plumbing services you received, you’ll get your money back. In fact, the company is BBB accredited and a 2018 Angie’s List super star winner. Whether you need fixtures installed, your water heater repaired, or routine maintenance on your sump pump, the team of expert plumbers can handle it all. Call now for same-day service.
SERVICES
Faucet installation, Faucet repair, Plumbing leak detection, Plumbing pipe repair, Shower installation, Toilet installation, Toilet repair, Water heater installation, Drain cleaning, Garbage disposal installation, Garbage disposal repair, Outdoor plumbing system repair, Plumbing leak repair, Sewer cleaning, Sewer repair, Shower repair, Sump pump installation, Sump pump repair, Water heater repair, Water tank installation, Water tank repair, Any Plumbing Service, Commercial Plumbing, Dishwasher Installation, Emergency Service, Excavation Services, Gas Connections, Home Plumbing Services, Hydro Jetting, Icemaker Lines, Installation & Replacement, Kitchen Leak Detection, Leak Detection Plumbing Repair, Mainline Drain Cleaning, Plumbing And Drain, Plumbing Needs, Plumbing Problems, Plumbing Projects, Plumbing Technician, Plumbing Work, Preventative Snaking, Rooter Works, Same-Day Service, Scent Control, Sink Repair And Replacement, Sump Pump Repair & Installation, Video Camera Inspection, Water Jetting, Water Line Repair And Replacement, Whole House Water Filtration,
Reviews
Reached out to Rooter Works on a Thursday for what I thought was a small job (I was wrong). Not only did they work me in immediately the very next day but their pricing and quality was unbeatable.Shoe is without a doubt the best plumber I have ever worked with. Going above and beyond throughout the project.Anthony was able to get everything scheduled and fixed within record time. Cannot recommend this crew enough!
Nothing but great things to say about this company. Any time I use them I have nothing but positive experiences. Not only are the service representatives polite and cordial, they give plenty of options and don't try to 'pull the wool over your eyes' like many plumbing companies do, very up front. I clearly knew what the issues were and what options were good, better and best. Initially PETER and JORDAN came to the home due to water meter leak indicator showing there was a leak. They educated us on how to properly read the meter and informed us we had a slow leak somewhere, not a full blown underground water leak (we are on a concrete slab). After looking around they gave us some ideas as to what could be the issue and all was good. About a week later we experienced issues with water being pushed back through the water lines and causing a leak at the dishwasher. BEN was sent out this time to look more in depth at the water heater, which PETER and JORDAN both said was coming up on needing replaced. BEN provided multiple options and was a great help in deciding what would work best for us. Although the heater is not installed yet, it is on the books and I feel comfortable with this company in our home (which is a lot more than I can say about a lot of other companies specializing in a given trade). I trust the guidance they have given us and don't feel like they are solely out for money, honest and up front! The schedulers/customer service reps are fantastic as well! Everything scheduled was on time and sooner than expected. Looking forward to getting this done and having this company do the work, thanks again!
Jack O'Connor
5 months ago
Had an awesome experience with Daniel. He was extremely knowledgeable, personable and overall a pleasure to be around. He got our drains cleared up and working perfectly. Overall the company was great to work with. I appreciated how well they communicated especially when the technician was in route and they arrived timely. 10/10 would recommend and ask for Daniel.
Walter Schiessler
5 months ago
I had my washer backup in my basement. My main sewage line was starting to backup which is never a pleasant discovery. This is my 2nd experience with Rooter Works. I had excellent interaction and service with Daniel. He and his crew took plenty of time to explain everything to me and and offered me a fair deal to ensure my sewage drain would be opened backed by warranty on their service. They were extremely professional in their demeanor and very personable. I couldn't be more pleased! They were respectful of my property and used cared not to create a mess in my home. Daniel and Caleb made the best of a bad situation! Strong work! Thank you Rooter Works for a job well done! ?
Abbie Beachy
6 months ago
Daniel was amazing! The whole team was very courteous and Anthony explained everything up front and kept us informed as the work progressed...but Daniel got it done! After having an incredibly difficult time snaking old pipes, he persevered and was able to get our drains cleared while also letting us know what to avoid and what to expect in the future with old plumbing. I would highly recommend this organization and hope you have the chance to meet Daniel!
I absolutely would give them a million stars if I could! We lost all water one evening and the next day I ended up in the hospital... The water got pushed back because my husband was taking care of the kids and at the hospital with me. I get discharged and the next day my husband replaces what we think is the problem... It wasn't. I reached out to Alex and he had someone here on Monday to check it out. Our well pump was bad. I scheduled them to come out the next day for a replacement. The got here at 12:30 and were here until almost 9pm. I can't say enough good things about them. Even though the labor ended up being way more than expected I was charged the same and they stayed until they knew I had water. They have amazing knowledge and professional attitudes. So insanely thankful for them and blessed by them!
WILLIAM DOBBERTIN
2 months ago
Daniel, The Rooter Works representative arrived on time per the confirmed arrival time expectation. A second floor drain blockage in the home was particularly challenging. Daniel’s efforts were methodical and persistent, as he went from one drain to next the next. His efforts required multiple efforts on four different drains (2 separate basin/sink drains, & two bath tub drains) before the clog was finally and successfully cleared. He was careful in his work to protect the home’s flooring, bathtub surfaces, and vanity. And, his clean up was thorough. He is highly recommended.
Ashley Eubanks
a year ago
I was told I would need a plumber to help with a gas line behind our stove. Our issue was our new stove stuck out so far it looked really silly. I messaged Rooter Works to see if they could help and they came out the next morning. The plumber, Kyle Brown knew what to do almost immediately and fixed it right then and there. My new gas stove pushed back closer to the wall and it looked like it belonged there. He also helped me with my sink really fast. Super friendly service start to finish. Happy I’ve never needed a plumber for anything before, but if I do I’ll absolutely call these guys!
Great Personnel - Nick (my plumber/Technician) was professional, on-time and skilled. His communication was professional, positive and clear. He did a great job and was a pleasure to work with. He cleaned up, was respectful of our home and worked diligently. Nick deserves a raise. The quote guy (don't recall his name) was professional and accurate.Process - The quote was accurate (albeit a bit high). Communication with dispatch/coordinator was timely. Reschedule of resource was communicated well.
Grace Sowers
4 months ago
Once again, we're blown away by The Rooter Works Plumbing and Drains! We emailed them, asking to schedule an appointment after their work hours and the receptionist, Jerry, immediately got back to us with a prompt date and time for the service the next morning. We were warmly greeted by Brian at our appointment, who helped us scope out our needs and was beyond professional. He was able to immediately tell us what the issue was and how much it would cost. We ended up needing a second opinion regarding our sump pump drain and Brian called in Scott! Scott came within 30 minutes to scope out our sump pump drain and was able to show us through his camera technology exactly what was causing drainage issues. He was able to tell us the approximate cost and even left us with some minor DIY tips we could do for future needs and prevention! We will be calling them again to schedule our sump pump drainage repair after the evaluation and great service. The Rooter Works is the best and we can't thank them enough for being our #1 plumbing service.
Rooter Works was initially recommended to me by a home inspector. I was really pleased with my overall experience in using this company on two separate occasions. Scott and Brian (B2) were both incredible and I can’t compliment them enough.At my initial estimate appointment with Scott, I really appreciated how customer-centered he was in helping me to prioritize a few plumbing concerns. He was polite, professional, listened to my concerns, and provided honest, straightforward recommendations. When he went to assess my exterior drain pipe, he asked if I wanted to observe and I really appreciated the fact that he included me in this process!I was also really impressed by Brian and his attention to detail. He made sure everything was done correctly and like Scott, was also very polite, professional, and happy to answer my questions! The initial backup sump pump that was installed was faulty due to faulty piece from the manufacturer, but Rooter Works quickly remedied and replaced the entire unit to ensure it worked properly.Scheduling was easy and they always worked around my schedule. While I hope I don’t have any plumbing surprises in the near future, I know who I will call if I do!
Rooter Works gave me a fair price to dig up the basement pipes and rebuilt them and the piping system that were original to my almost 100 year old property. Prior to calling them another company quoted me more than double what they charged me. They sent out a plumber by the name of Brian and he did an amazing job! Brian was super professional and thorough.
I called a few places and was told to wait until next day. I’m so happy I called these folks. Daniel Neal was my technician that showed. Amazing person and 20 years knowledge. I was worried I had a bigger problem but Daniel assured me it was an easy fix. He was correct. Very professional and knowledgeable and explained every step he was going to do. I HIGHLY recommend this company and if possible ask for Daniel. You can’t go wrong with the experience.
Jackie Bennington
4 months ago
Daniel and Terry came out to look at some plumbing issues I was having. Daniel told me the cost up front. They gave me a plan of action and got started right away. I am so grateful they was able to come out and fix the issue today. They was polite, courteous, professional and friendly. Thank you for all you have done. I hope that I don't have any more issues, but if I do I will definitely call back and hope they come out again.
Tasha 405 (Tasha405)
5 months ago
Jake & Trevor done such a great job at repairing our leak/busted pipe under our shower! They were very nice, friendly, well mannered & got the job done quickly! Great company & employees, I highly recommend if you need any plumbing repairs!
Addison Martin
5 months ago
Had the best experience with Daniel and his supervisor! They came out to clean our bathroom drains. Came out the same day and did a fantastic job. Professional, timely and very personable while doing what they needed to do. Highly recommend!!!
Stacee Adams
4 months ago
This company is top notch! The two gentlemen that came out to do the estimate were the nicest ever! Ian, who came out to do the work was very professional. He was quick and efficient. He showed me what was wrong and when he was done he showed me exactly what he did to fix it. I absolutely recommend this company!
Stacee
Kaitlen Knight
4 months ago
Daniel and Ian were great! My house is a bit older and needed several plumbing repairs recently. They fixed everything and Daniel even took the time to talk to my home warranty company so that I could be reimbursed for some of the work. I highly recommend this company and will be contacting them for all my plumbing needs!
Pheana Winfield
4 weeks ago
Ivan from My Electric Works was phenomenal! I recently just purchased my first home and was in need of having my electrical panel updated. He provided a thorough inspection inside and out of what needed replaced which is why I choose their business. They got the job done the same week. I definitely for more secure now knowing the job was done right! Thank you so much for your service!
Brenda Davis
5 months ago
Our house had a leaking water heater. We called The Rooter Works Plumbing company, they came out the same day and gave us an estimate which was less than a previous quote. They were able to perform the work the same day and the technician who came to do the repair was very professional, friendly, he put on shoe covers and he completed the job quickly . I highly recommend this company, we just moved from Tampa to Marysville and happy we've found a great plumbing co for future problems.
Start to finish, Rooter Works was great. I called on a Saturday, they got me in to figure out what services I needed, I scheduled for the following Tuesday evening to have my drain cleaned. Well, my needs become more urgent and I called Monday morning and they worked me in Monday evening! Daniel showed up well within the hour window I was given, worked quickly and proficiently and was very kind!
Kate Randolph Carter
5 months ago
Our pipe burst during a winter storm and the company sent Brian Sr out within a couple hours, he was wonderful and got our repairs completed within another couple hours. He even found a water remediation company to help take care of the basement flooding for us. Highly recommend!
Michael Robinson
5 months ago
We started having drainage issues with our kitchen sink on December 23rd, but they were unable to dispatch a plumber until the 30th. However, upon arrival, Tony was extremely professional, pleasant, and quick to get the job done. His effort was greatly appreciated!
Our technician, Tony, worked hard to clear a stubborn drain. We appreciate him taking the extra time to make sure that the drain was clear, which took quite a bit of work. I will be happy to recommend Rooter Works and they’ll be my first call if I have any issues in the future.
Julianne Newsome
4 months ago
Daniel came out today and was absolutely wonderful. We had a drain problem we found in the morning and he was here within hours. He was quick, knowledgeable, and professional. We’ve had other plumbers in the area over quote and take much longer. Overall, everything was fair, quality, and quick. Totally recommend!
Scott was wonderful. It ended up that no plumbing work was needed to stop the outside leak. I couldn’t believe there was no trip charge but he said if the company does not have a problem to fix, there is no cost. The Rooter Works is our new go to plumber. We got the name from a neighbor, who got it from a neighbor. Apparently they have become our neighborhood plumbers!
Stacie Cordle Wilkens
5 months ago
I called and they had Jason come out the same day (within a few hours of my phone call). They also sent me a text message to let me know when he was coming, which was wonderful. I had a toilet seal wear down and had a sink issue that was quickly diagnosed and repaired. Jason was fast, efficient, and a very nice guy. I will absolutely be using them again.
Cody and Hunter installed an outdoor backwater valve to keep the city sewage from backing up into our basement. They communicated clearly and explained all parts of the process. They showed us how to maintain the backwater valve, and they were professional. They quickly took care of all city permits and inspections. We also had The Rooter Works Plumbing and Drains install a sump pump, clean out our drains, and replace our main sewer stack. Every employee who worked at our house communicated clearly, was low pressure on selling, and was professional and polite. They were also great with our dog :)
Shoe was the absolute bomb! He was absolutely professional, did a job in 5 minutes and did not charge us. He saved us money and time and we are truly grateful. Thank you so much Shoe!
Michael Anthony
2 months ago
Very responsive and timely. Technician Daniel did a fabulous job, he explained everything and was very polite and respectful. He cleaned up everything when he was finished and I was completely satisfied! The only drawback was the price was considerably higher than the website said and I was told nothing I could do. My drain was backed up and I didn’t want to wait for someone else.
Took them three guys to finally get the drain cleared, but they kept coming even though it was a Friday evening and Saturday. Tony the first guy did a great job of cleaning up after he tried to snake it out. Last guy, Jason McNeal made a special stop on his way home on a Saturday evening to get me back up and running. He went above and beyond expectations to help us and I am very grateful he fit me into his schedule before ending his day. Cost was high, but I needed it done and they were very professional. Would recommend them if you are in a pinch and need your plumbing repaired.
Melissa Latham
2 months ago
Daniel and Scott were super friendly and did amazing work! They came within hours of calling. They helped make sense of a not so great and overwhelming situation. They talked me through and explained everything that was wrong. They gave multiple options for how to move forward. Overall great experience.
Alison Covert
2 months ago
Josh was very kind, knowledgeable, and helpful. He was able to tell us what he thought was wrong with our furnace and refer us to an hvac tech. He called and secured us an appointment with someone in the next hour. We were really glad to have his guidance.
Plumber that was sent to the job did great work. Answered all my questions and explained the work thoroughly. I think he would do really well as an independent contractor and not have to deal with Rooter Works overhead procedures.
Anthony and Daniel came out the same day as I called, they cleaned out the main sewer drain, then realized that our floor drain was also clogged. They cleaned that out too and water is flowing smoothly through our drains again. They were tidy and respectful.
Excellent experience. I placed a service request form in the morning and they came out that same day and were able to replace our old sump pump and valve. Tammy was very helpful over the phone and Jordan and Brian were polite and professional. Would definitely recommend this company.
Brennan Woods
2 months ago
Had a toy monster truck clogging my toilet. After several failed attempts to unclog it myself I call Rooter Works and their technician Daniel was able to fixed the problem. He was friendly and very helpful, I would use their services again.
Excellent service! Professional and courteous staff! Daniel, Scott, Jeremy, Kaine, Anthony, and Cody were awesome! Highly recommend this company for all your drain and plumbing needs.
Griffin Pierce
4 months ago
Delonn was great and very helpful in fixing a clog that was in the main drain line at the home. He was very professional and completed the job at a reasonable rate. I will continue to use this company!
Michael Pratt
4 months ago
Daniel was very professional and kind! He came in and got the job done. He's definitely a pro! We will always ask for him. GREAT SERVICE.
Michael Good
2 months ago
Big shout out here to the Rooter works! This is the company you need to grow with.If you are like me; I dread thinking about plumbing issues until they become a reality. I had a mainline backup and my plumbing nightmare became a reality very quickly but Rooter works saved my day.Let’s start with the call; line went to a person really quick, I explained what was going on and they even offered to send a tech that afternoon. Due to work I had to push it till a day I teleworked but setting an appointment was easy, you even get and email and a text along with reminder emails and texts before your appointment.I was schedule for the morning between 0830-1030 show up, they were out front my house at 0835 so awesome service there.They sent three rockstar employees; Jason, Scott and Terrance. They quoted me a too reasonable price and got right to work. Jason was a master at using the snake, we hit snag after snag but he would not stop till he broke through my clog and got my lines flowing again (“flushable” wipes are a lie btw, do not use them, Scott was pulling whole ones up)Scott assisted with his camera to show exactly what the issues and was able to email me the photos. He also did me up a quote for fixing the lines that are extremely competitive for the repair that will be needed.Terrance assisted with both Scott and Jason and was a complete professional the whole time.They were in and out in about 2 hours and I can freely use water again knowing my lines are un clogged.Overall I would give them a 6 out of 5 if I could. I used another company about 4 years ago for a similar issue and they had trick pricing and were a little combative. Rooter works on the other hand made me feel comfortable with trusting them to work on my lines. Honestly they will probably be the only ones I call from now on. Such a professional group, I was lucky to have all of them.
Stephen Barbush
2 months ago
Had an issue where our French drain was blocked/clogged and not properly draining to the street, causing water to basically just recycle in the sump pump and spill out into yard and pool up. Jason and Terrence came out and were able to get the drain cleared from all the roots and sediment build up, and everything is draining properly again. They also kept me updated with what was going on and how things were progressing.
The estimator came to my home on Monday and gave me an estimate. After he left, the office called to schedule an appointment. The service technician (Daniel) arrived on time, cleaned out the lines, then cleaned up. He was courteous and professsional throughout the transaction.
Anthony, Trevor, and Jacob were incredible. We had a pipe burst with the cold snap, flooded from the upstairs down through the wall to the main floor, and into the basement. Insulation absolutely soaked etc.They were out the same day, saw the damage, and had our water running again within a few hours. They capped it so we could use it through the rest of the day, came back and replaced all the shattered super brittle pvc pipes with something more sturdy. They explained the whole process incredibly well, gave us restoration company recommendations for the wall replacement that we will need, pricing was great for all the work they did, I can’t thank them enough for all they did.
Kristen Ricordati
3 months ago
I just had Scott come to my home and check out my problem. Couldn't have been nicer!! Hoping his diagnosis and the work will fix our issue but a total pleasure to deal with. Highly recommend!
Rooter Works was great! To my surprise, they were able to come out the same day and clear our drain. Daniel, the technician, was awesome and very professional! I would use them again.
Lindsey Moffitt
2 months ago
Scott was fantastic! He was professional, knowledgeable, and able to solve our drain problem quickly with guidance how to solve future problems. Overall a great guy and would recommend him to anybody!
robin Preston
3 weeks ago
Mr. Daniel Neal very professional tech he explains what he is doing beforehand very neat with his work . Best of all he treats you like he have known you all his life. Great customer service.
Gale Jorgensen
3 months ago
Technician was polite and friendly. Response time was quick, less than an hour. The plumbing problem was quickly and efficiently resolved. I was very pleased with both the technician and service provided.
Daniel was on time and very polite. He took care of the problem with my kitchen sink and when he left everything was clean and worked perfectly.
I can really recommend Daniel and this company!
Daniel came out to access our problem. We were worried about repairs and how long they would take Daniel explained the extent of the problem and went above and beyond to finish the job. In under two hours he had cleared our drains which had been severely clogged. We would recommend The Rooter Works to anyone experiencing drain issues. Daniel was courteous and knowledgeable, you'll be lucky if he is assigned to work on your drainage isues.
Stan Trojanowski
3 months ago
Daniel fixed our stopped up drains expertly and efficiently. He also helped reset our drain stopper. It was a pleasure to get to know Daniel. He is easy to communicate with and very friendly. Thank you, Daniel.
Andrew Stevenson
3 weeks ago
Called on Thursday. The office staff was helpful and were able to get me an appointment the next day. Ian, the service technician, answered all of my questions and solved my problems promptly and professionally. Definitely recommend for plumbing problems.
Kate Mulloha
3 months ago
I was so impressed with the promptness and professionalism. He did such a great job. I 100% recommend for all your needs. I will use them again, if needed.
Elliott Keefer
2 months ago
The technician Brian who fixed our problem was amazing. Courteous and timely, he helped us understand the issue and fixed everything rapidly. Would recommend him to anyone
Robert Mason
3 months ago
Daniel was great! He was very knowledgeable and professional. We definitely will use their service again if needed.
Stacy Blankenship
4 weeks ago
Would highly not recommend, unless you want to pay $500 for them to just come look at it. Just for them to tell you what kind of wires you have. The diagnostic report I paid $500 dollars for was garbage. This is a company that makes there money off there services calls. Such a joke. Would highly recommend calling anyone else.
Daniel was pretty awesome ,he came in ,assess the situation and handled it like a pro ,,I’m pretty happy with the result ,will definitely recommend him to anyone who needs his service ,
Daniel, the representative was prompt, professional, very knowledgeable and got that clog cleared out in a few minutes. Great job, would definitely recommend these nice people.
When Daniel is assigned to your plumbing project, it’s like winning the lottery. How did I get so lucky?Daniel is absolutely a top plumbing expert, that’s obvious. But he’s also a super person.Besides being highly competent, he’s honest and direct. And he cares about the work. On a Friday afternoon, he continued to work for hours and hours, well past quitting time, to resolve the problem.I recommend Daniel without hesitation— this man knows what he’s doing. Next time I will ask for him specifically.In addition, I noticed what a good instructor Daniel was for his apprentice, Tony. Both were competent and professional. It was a privilege to have them working here. Expensive, but I have confidence in these guys. Many thanks!
Edward Blackstone
a year ago
We had the pleasure of meeting Brian Merrill Sr. He was an exceptional tech and addressed all of our problems. He talked to our landlord and was able to get him to understand the issues and work them out, which seemed impossible at first. He repaired all of our water lines in the kitchen and replaced the toilet and faucets. If you ever need a service tech, request Brian Merrill Sr. He’s one of the few left that care about the customers and tenets and takes pride in his work.
Scott and BT were a dynamic duo! Both very professional and educated in the field. They took time to inform me and explain the problem and let me feel comfortable that the issue would be resolved. They were both prompt and thorough with the service and I am very pleased with the results. I know who I’m calling for all my future plumbing needs!
Megan Wilson
5 months ago
Jason and his crew did an amazing job that took a good portion of the day. Our outdoor pipe had tons of big roots from big trees planted a long time ago here in Richwood Ohio. This was causing water to bubble up in downstairs sink and toilet, also sewage water was backing up on ground beside the house. The company gave us a discount with it almost being Christmas and we're first time customers. Jason went above and beyond, worked extremely hard to clear out all of the roots. We're so grateful and can't thank you all enough!
Daniel Neal and his supervisor was so polite, and very understanding and even cleaned up the after math even though it was already there and installed a new wax ring on the toilet since it was already pulled up.
We noticed our floor drain had backed up into the basement late at night. Having a good past experience with Rooter Works, we called first thing the next morning. Jason arrived early in the afternoon and reviewed our problem and offered several options including hydrojetting the main line. Our problems originate from a 63 year old house with clay tiles for drains and large trees with extensive water seeking root systems. We opted to hydrojet the main line so he and Scott returned first thing the next morning and began work. Scott showed us the blockages, due to root intrusion and one due to offset old clay pipe, via camera and Jason proceeded to eliminate each root mass after they were identified. Jason worked especially hard to remove several stubborn clogs. Both technicians were very pleasant, courteous, and understanding of our problem and offered professional advice to remedy the situation and minimize repeat visits. This is the second time we have had Rooter Works out for service. Their employees have always been courteous, friendly folks and the Rooter Works prices are very fair. We have not felt that we were being price gouged or trying to be sold unnecessary service as we had with experiences from other plumbing companies.
Prompt and professional, same day and on time. Daniel was great, even cleaned the area around the drain that wasn't impacted by the clog. Will definitely use them again.
We are so thankful for the wonderful job that this company did to clear a drain that another well known company was not able to do. Daniel, the drain technician who was sent to open our drain was outstanding! He is truly a drain doctor! We knew it was a complicated job but he did it! Everyone was professional, courteous, and had a great positive attitude from the moment they walked in the door. I would HIGHLY recommend this company for any plumbing needs!
Stephen Dragoo
5 months ago
Daniel arrived on time. He and his trainee were very professional, knowledgeable, courteous & friendly. They were able to clear the blockage in the drain quickly and did several tests to ensure it would work after they left, and made sure the area was clean before leaving.
Diane Shaffer
6 months ago
We had a problem with a drain in the basement overflowing. Called Rooter Works and they sent Daniel & Caleb out for service. Both were professional, polite and worked quickly to resolve the problem. Daniel was very knowledgeable, explained what was being done and respected our home. I would highly recommend requesting these two and calling Rooter Works!
Had a leaking toilet. Very experienced and so kind. Explained everything as they were working on the problem. Had all of the necessary parts ready to go. Deyaun was the best! Very professional and kind. Made the whole process seamless. Will definitely use this company again. Thank you so much for your kindness.
Mary Pheanis
8 months ago
I bought a house a few years ago and have uncovered many issues. After removing a deck, found a live electric wire above ground that feed electric to the garage. I called My Electric Works and they sent Tyler. I have dealt with many companies over the last few years, and in regards to electricians all have been rude, but Tyler was different. He was so polite, explained what needed done and worked hard hand digging the trench himself. my Electric, you have a great hard working employee who cares about the customer, and doing quality work. Thanks Taylor for great customer service that I was beginning to think wasn't possible in the electrical industry.Mary
Ian was amazing. He helped us figure out what was going on with our drains and is going to draw out a plan for us in the near future.
Brian Sparks
5 months ago
We had a new sink installed, pipes repaired, and new washer hookups installed. BT (Brian) did a great job! His work was high quality, and was done in a timely manner.
Michelle Jones
6 months ago
Our main line was clogged up so we called rotor works and Tony came out to help. He was timely, professional and friendly. Once the job was done he did a little more just to be super sure all was good. His professionalism and cheerful demeanor really stood out. Would definitely call rotor works for any future needs.
M Harrell
michael duff
4 months ago
Daniel is really a hero. He worked on our serious sewage clog from 8am til 3, he wouldn't stop until our problem was solved. I would recommend The Rooter Works to anyone!
Over a holiday weekend I had a major issue with a backup in my basement, called The Rooter Works and they were there over the weekend to get me temporarily back in service until Monday. Crew came out Monday and spent 4 hours with me figuring out the main cause of the issue, thoroughly explained the issue and gave me options on a fix. After deciding what route I wanted to go for repair, they showed up the next day to start the work. BT was the guy they sent to do the work and I honestly could not be more impressed with him and his work. He was polite, explained everything he was doing as he was doing it, and stayed as late as needed every night to make sure we were never without water.I will be calling The Rooter Works for all my future plumbing needs and will request that BT comes and does the work!
Ed C is a wonderful young man. He is timely and focused on the job that requires his expertise. He is an electrician that does good quality work. He fixed my electrical problems in a professional manner. He has an extensive knowledge base on how to approach the electrical issues with safety in mind. I enjoyed talking and watching him work a project he seems to really enjoy.
Derrick Osborne
6 months ago
I called yesterday asking for a service visit to help with light switches that needed replaced. They were able to come out first thing this morning and were in and out in an hour or so. The technician was very informative of how they charged and performed his work in the time frame he explained from the beginning. Highly recommend this company.
Technician Daniel was friendly, fast, and threw in a smaller fix with the larger issues for free! I'm so glad to have working drains and garbage disposal again. I also appreciated that, while he came to the door without a face mask (I know most people aren't still masking, but I'm still v), when he saw I had a mask on he immediately went to retrieve his without my even asking.
Lajonte' Wilson
5 months ago
Jason came out and helped me with my main sewer line. He did a great job making sure I understood everything he was doing. I feel assured that the job was done properly and would recommend him to anyone that needs help.
Beth Osborne
5 months ago
Danial the Man, Terry and Scott are the best! Will definitely use them again if we have other plumbing needs. They found the issue and did a nice job cleaning up. Thank you!!
The guy was nice & did what was asked. But the price was insane. Wish I did my research. Also the thermostat was installed incorrectly & can't do A/C
Wonderful experience. Daniel and his trainee are really nice and they did a great job for us. I'm sure we'll be using them again. very reasonably priced as well.
Brian Sr. was very thorough and extremely knowledgeable. He was great to work with. We will definitely refer The Rooter Works to others and will definitely use them in the future.
Kristen Stacy
5 months ago
David was FABULOUS, he came right out and got the job done! Even ahead of schedule. Very professional and explained everything and answered any and all questions. He was even kind enough to mop the floor where he worked….above and beyond! David McDonald was his name;ask for him you won’t be disappointed!
William Bobich
5 months ago
I had the good fortune to have Jason as my tech. He was able to clear drain quickly. I called into the office on a Friday afternoon and they were able to schedule him for the same day!
Chad Cantrell
8 months ago
We are very happy with the work done. Brian kept us informed as to what he was doing all along the way and did an outstanding job. We would hire Brian again in a heartbeat. It is great to have someone come into your home that you have trust in to do you right.
Gina Holbrook
5 months ago
We had a sink that was clogged. Daniel arrived within the hour and had it fixed in no time! We could not have asked for better service! Daniel was professional, friendly, and took the time to answer all of our questions. Quality service! Thank you, Daniel!
Daniel and Tony saved the day once again! They came out to us yesterday because our sewer line was backing up again. Well, the entire sewer need replaced but they got us up and running for now! Not even 30 minutes after they left I found a separate issue with my kitchen drain and pipes in the basement. They came back today free of charge even though it was a separate issue. I didn’t not ask for it to be free, they just offered it. I appreciate the entire team for coming to us each time so quickly and taking care of the problems. With our old house I’m sure we will need them again. Highly recommend!!!
Candace Beeghley
5 months ago
we highly recommend David McDonald and his company Rooter Works. We had a very difficult time finding any company that would work on plumbing in a mobile home . Rooter works not only said they worked on mobile homes but came out within 24 hours. Mr McDonald assessed the problem and fixed it in an timely manner.
Diane Harris
5 months ago
Jason was fantastic. Stayed till everything was working right. Even climbed back in the crawl space to figure it out.. Great Job. Friendly. Will definitely recommend.
Brian (B2) came out to help us with leaks under our mobile home. Was so nice and patient! Did a lot of work for us, got us running water again. Really appreciated it!
Samuel Lange
2 months ago
Daniel was amazing! Main drain was backed. Had water in the basement. He had it fixed up in no time. Great work.
Netties Wrld
5 months ago
Daniel was very very outstanding and very very helpful. He was professional but not too professional where it was boring he made us laugh and smile. He was outstanding
Michael Swartz
5 months ago
The most prompt, professional, polite plumbing pros in Columbus. Daniel took care of my plumbing problem in short order. Highly recommended.
Rooter Works was able to get to to our home in less than 24 hours to repair a leak we identified in our basement. They communicated clearly about their time of arrival, were professional and kind throughout, and also worked with our request to minimize the damage done to the ceiling to get the repair completed. We were very satisfied, and will recommend to others, and use again if the need arises!
We had a crack in our waste drain pipe that we found on a Sunday evening. Scott came out to quote the repair early Monday morning. Our plumber, Shoe, was awesome. He was on time and walked us through a good portion of the repairs. Shoe was professional through the entire process and did an incredible job on the repairs. Highly recommend!
Daniel was awesome. Very engaged and professional and took care of the drain clog and explained the process carefully and clearly.
Shoe came out to diagnose a faulty water heater. He was a pleasure to have in our home, diagnosed the problem quickly, and provided reasonable options for resolution. We decided to replace the water heater since it was pretty old and he was able to get a new tankless unit installed the next day. Expectations for cost, timing, and placement of the water heater were all communicated very clearly up front and there were no surprises when the work was done. I would definitely recommend him to anyone!
Sharon Maerten-Moore
5 months ago
Daniel cleared out the drain and replaced the trap under my sink. He was very efficient and did a great job. Will call again!
Excellent team with professional service. Worked until the job was done completely. Communicated all findings and actions being taken to resolve; took time to confirm resolution of the problem.
Justin Lewis
7 months ago
I had a wonderful experience today with Tony and Jake, they we're professional and made sure everything was in working order. They made sure my bathroom was the way they found it (but now with a working toilet) and sanitized for me as well!I would highly recommend the Rooter Works Plumbing and Drains!
Had Rooter Works come out and replace our 25 year old hot water tank with a newer high efficiency one by Rheem. Carl Renier did a fantastic job and fixed a couple other plumbing problems in the process. Very courteous and professional and finished job looks to be of very good quality.
Brian senior came out and gave us quotes on several jobs we want done around the house and he was able to tell me what needed do e and why and was very knowledgeable about his craft. We had gotten other quotes and certain things were added as extra unnecessary things from the other company as well as they left out a couple of code related issues about the installation. His price was quite a bit more than the previous estimates we had received, but he was also able to show us a portfolio of his work, which is very rare today , he had photos and photos of jobs, he has performed.I was very nervous at first when I called but when I called in I spoke to Kristan and she was very friendly, listened to everything I had to say and was very good at taking notes of everything I said so the tech had as much info as possible before he came out. She was able to get me scheduled in the same week I called and I know that plumbers are extremely hard to get scheduled quickly sometimes. She was able to give us an approximate time they would be there and informed me that they would call us to make sure we were home before they sent a tech out way.she was very detailed in gathering my information and email address for the quote.This company has been amazing from the first encounter with the dispatch office all the way to the completion of our project. 20/10 on recommending this company to other people. Also Brian ran a very clean job site and kept it very organized and neat and tidy. He took great care to make sure we weren't put out during the process, will be using Brian and The Rooter Works again I the future great job guys and gals.
Michael Spondike
a year ago
Service technician, Daniel, arrived within an hour or so from my emergent call for service. He assessed the sink and tub clog immediately, advising he could complete the fix fairly easily and quickly. Then he remedied the issue just like he said he could. Professional and very friendly. The price was very acceptable, too. We may have found our new go-to plumbers...30 years with our normal provider, but they could not help us until tomorrow. Happy that I found The Rooter Works. Very good service.
Ramy Hassan
11 months ago
First time contacting this company for a plumbing issue and I am so glad I did. Brian T was extremely friendly, professional, and efficient. He got a hefty job done in under 4 hours, and it was much more affordable than other plumbing companies in the area. I will definitely be reaching out to The Rooter Works for any future plumbing needs.
Kenithia Hill
3 weeks ago
Daniel was ontime and very efficient! If I could give him 10 stars ⭐️ I would!
willard combes
8 months ago
I had an issue with the kitchen sink faucet that I could not fix. The plumbers from Rooter Works arrive exactly on time, were very friendly and courteous, worked quickly to get the problem fixed, and tested and re-tested their work. The price was quite reasonable. I will definitely call Rooter Works again when I need plumbing help.
Terence Banks
5 months ago
I was pleased with the level of professionalism from DeLonn Merrill in determining the need to find the reason for the interior water leak within our building wall. It has given us the information to decide how we will proceed with the resolution of the problemThank youT. BanksFacilities Manager
nayesha walker-ridenour
a month ago
Daniel was personable and professional I felt right at home with him here. Services were expedient and professional
Amanda Grimes
9 months ago
Their overall customer service in coordination and communication regarding when the technician would be expected in the home as well as their on time arrival was much appreciated. The assigned technician, Jacob, was incredibly kind and donated his time and resources to complete a job for a local individual - a 'thank you' just doesn't do it justice. Their kindness and generosity is unmatched! They definitely have repeat customers out of us!
Daniel was prompt, courteous, professional, but above all else, friendly. It was an after hours call and he wasn’t short or irritated that he may get home late to his family. He was thorough and genuinely concerned about job he was doing. He took the time to speak to me as a person, not just a customer. I absolutely appreciate people like this and would not hesitate to have him back on another job if need be. Thank you Daniel, you are much appreciated Sir!-Lee-
Scott McLaughlin
a year ago
We had a great experience Rooter Works Plumbing & Drain - specifically Jim Witt. He was in and out quickly, and did a great job with the installation. We would use them again.
Brian Gilson
10 months ago
Daniel and his team showed up within an hour of us calling for service. They were quick, professional, and remedied the problem, all for a reasonable price. We're new to town and glad to have found a reliable and effective plumber.
Norman Musgrove
7 months ago
Called and setup for them to come out and look at a few relatively small things (low water pressure in two bathrooms, occasional smell in kitchen sink) and they were quick to setup someone to come out the next day. He came out and went through everything, was friendly and said he'd have an estimate over to me the next day, and then nothing. Gave them another day, then another, still nothing. Waited until the following week and gave them a call and the woman I spoke to didn't seem to care much that I was still waiting for my quote, but I did finally get an email with my quote the next day. Quotes were both fairly high and had some stuff in it that seemed unrelated to any of my problems, and by the time I got the quote I'd already scheduled in someone else anyway.For comparison, Rooter Works had quoted a stack replacement at $4,400 and the other work at around $3,000. I had another (much better) company come out and they not only quoted me the same day, but the price for a stack replacement was quoted at $2,600 and the work they quoted that I actually needed done that day was $1,600. Night and day difference between the two companies.
Eric Kurella
9 months ago
David and Terrance did a great job installing a new water heater tank in our basement. They were very knowledgable about what they were doing and to the questions I asked them. They were polite and worked clean and the installation was quick.David answered questions about our existing water softener system and explained what different affordable systems that they could install here in the future. Thank you, David and Terrance!!
Carol Ciroli
10 months ago
The response time was great and repair done the same day. Daniel works very hard unclogging my kitchen drain and did it with professionalism and was respectful of our home by wearing booties and cleaning up when job was complete. Great company and good service.
David McDonald came to my house within an hour or so of making the call he was extremely professional and kind as well as a very hard worker. I had no idea what was wrong with my sink and he figured out the problem and fixed it in no time and I would recommend his service to anyone in need. You could tell by his professionalism and the way he spoke about his job and company that he has been in the business for a long time and truly loves what he does. Very kind and hardworking man I’ll be sure to request him anytime I use the company for anything else needed.
My girlfriend and I moved into our house July of last year. At the beginning of this year we had our sewer back up. We had a different company that shall remain nameless come out the first time to fix the issue. This company’s excavation team did not mark any utilities, they immediately started digging without any concern. While they were digging this company tore my water line out from underneath my house and left a hole in between my foundation and siding. They claimed to have “fixed it” before they left even though they left the hole still there letting cold air freeze our pipes and our water was only dripping from one faucet.This started a two week saga of having no water or sewer in our house, during the winter and during our most recent large snowfall. We called The Rooter Works and they had a technician out in a few days. He was able to explain everything easily and also found a few problems that the other company either neglected or overlooked. He was baffled by how we had been treated by the previous company. They tried multiple days to come in and begin work but the weather would not let it happen. While this was occurring The Rooter Works offered to put us up in hotels for the inconvenience. Eventually they were able to come in and begin their work. The crew that replaced our water and sewer lines were understanding and extremely knowledgeable. They worked hard all day to make sure they could deliver on their promise of having our water running again that day.The pricing for the job was understandably pricey, but they were fair with their prices. There were no loopholes or secret hidden costs. Everything was explained prior to payment and signing of any contract.Thanks to the The Rooter Works we are able to live comfortably in our home again. This company has made us both loyal customers. We know if we have any plumbing issues we cannot fix ourselves to call The Rooter Works. We will definitely recommend this company to any of our friends and family who need plumbers.EDIT: As of today (10/03/22) we had to call The Rooter Works again for their services. This time for a clogged kitchen sink. Technician Daniel arrived promptly this morning and got to work. He had the problem figured out in 10 minutes and quickly got to work fixing said issue. I believe the price was fair for the work and service needed just like the last time we used The Rooter Works. Thank you The Rooter Works.
Kym Preston (Tippy)
5 months ago
Daniel was on time and professional and very friendly. He took the time to explain everything and make sure I was satisfied and understood what was done. Will use this service again.
Jeanne Heald
4 months ago
Rapid response and excellent service. Timely arrival and job was completed in single visit. Technician seemed very knowledgeable. I would highly recommend!
Action Jackson
2 months ago
We had a bathroom leak early in the morning, our tech, Mike got all of our issues resolved in an orderly fashion and explained what he was doing,
Fred Nickols
8 months ago
Our kitchen sink backed up. A supervisor stopped by on the day I called and said someone would be out the next day. The technician who showed up, Daniel, immediately set to work and before long the kitchen drain was unplugged. He reconnected the fittings and left. Shortly after Daniel left, I ran the dishwasher. Afterward, I noticed a small puddle on the floor under the sink. I called the office and was told Daniel could return at the end of the day or first thing the next day. This morning, Daniel showed up and set right to work. He quickly concluded the PVC fittings connecting the sink to the drain were no good. He then installed new fittings and everything is now fine. Thanks to Daniel and The Rooter Works.
My man Daniel really helped me out, there were some issues that arose with the schedule but he took care of it all. The job came with a year warranty and 2 weeks later an issue came up. I called, same day he was back out and fixed it. He was very personal, straight forward with pricing and recommendations and we even had a few laughs while waiting to make sure the job was done correctly.
Marisa Liuzzo
8 months ago
Shoe was thoroughly detailed in explaining the job. Honest! No ripoff, add-on sales techniques. Cleanly throughout the process and respectful of my home. Company was easy to contact and schedule. 10/10 will use again. Thank you!
I will only use The Rooter Works for any and all plumbing needs. I have used them twice and both times, for different problems, the techs have been fantastic. They are honest . personable, knowledgeable and don't lie to you and try to sell you services and things you don't need. Their prices are also very competitive.
Saved the day! At my door within hours of first contact on a Saturday morning. Got the job done quickly and efficiently. Not the cheapest game in town but was worth the extra money to have it done and over with so I could get back to prepping for party!The other companies I called who advertised 24/7 service, could not get anyone out for a couple of days.Will definitely use them again.
Mike Hogsett
5 months ago
Ask for Daniel. I saw an issue starting with a couple floor drains and Daniel made sure to resolve it. I am confident we are good to go without worry of a bigger issue down the road.
Sandy Simcox
7 months ago
Dave and Jeneil were great. Very professional and knowledgeable about plumbing. Completed job in a timely manner and kept me informed of what they needed to do. I would recommend them to friends.
Taylor Britton
a year ago
Just had Brian Sr. out to replace my sump pump and I'd give 6 stars if I could. He got here, clearly explained the issue with the sump pump and gave me multiple options for replacement. Great customer service, quality job done. Dealing with Rooter Works themselves was very easy and stress free. Definitely would use them again for other plumbing needs and definitely going to ask for Brian.
Tommy Graves
8 months ago
We had a backed up shower drain that had been plaguing us for awhile. Daniel came and had it taken care of in less than an hour, and he had a great personality to boot! We’ll definitely keep rooter works in mind for our future plumbing needs.
Had rooter works out to replace the down spout drains on one side of my house and dave did an excellent job. A few months later the other side ended up needing done too so i made the call and dave came back out and as usual him and tony did a top quality job. Thanks guys!
Shawna Weimer
8 months ago
We just purchased our house and ran into our first plumbing issue. Our main line has tree roots in it. Rooter works sent Daniel out to clear it for us. He is such a nice knowledgeable man and is continuing to work twords cutting the roots out of our line.
Krystina Harris
11 months ago
I had to have a new sink and the pipes replaced. They were able to come out that same day I called and they said if something changed they would be out the next day! Dom was very thorough and made sure that everything was in good working order. I will be using them again!
Brian Pinsker
8 months ago
I’m really happy with the service that we received from The Rooter Works today. They were able to come out within a few hours of us calling them and fixed the problem right away. Daniel was excellent. Friendly, professional, and patient.
Carol Klukas
10 months ago
Jerrod, a super competent, super friendly technician, came out the morning after we contacted Rooter Works to diagnose why water on floor at one end of the basement in the house we just moved into. He diagnosed the source quickly, answered other questions we had and then on the spot figured out a quote for the work to solve our basement water problem. They will begin work in 5 days and promised to keep at it on following day if necessary. Very professional!
I called RWP to come out to my office to repair a clogged toilet. Daniel, when he showed up was quick and efficient is offering me a quote. But my company requires approval. He patiently sat in the waiting room while I waited to get my quote. Realizing I wasn't going to get immediate approval, I sent him on his way and asked if I could call to schedule once receiving approval. Less than 10 minutes after he left- the approval came through. Daniel returned to the office immediately and was in & out in less than 5 minutes. Great work, great customer service. 5/5 stars!
Brittany Wagner
10 months ago
Review is for My Electric Works, service performed by Tyrone. He was fabulous, respectful and kind. We needed our outdoor light posts repaired. He figured out the problem within minutes and repaired it immediately. We would have never figured out this issue on our own. Thank you!!
collin Goble
8 months ago
Was told we had a gas leak by the gas company. Called TRW and they had a tech come out to do an estimate, he pressure tested the house and gave an estimate stating there was a large leak. Had them come back out later to fix said leak and was informed the first tech improperly performed the pressure test and that there was no leak at all, just that the first tech didn’t close the on off valve to an appliance which is what caused the test to show a large leak. I was then charged $772 for “fixing” a leak that was never there, due to the first tech not performing the test correctly. I was told to speak with a manager about resolving the issue. I was about the last concern he had as it took almost a week for me to find out from him that they are not refunding my money to me due to “all work being necessary to have the gas back on” even though if the first test would have been done correctly I would have had my gas back on right then. I then requested to communicate with someone above him and I never heard from anyone about the situation. Very disappointed in this experience
Everyone was great, from the office staff to the technicians that I encountered. Tammie was the lady who took her time and was so thorough and just sweet as can be. I had Josh Moone come and install a water heater for me and man he did a wonderful job and he was very personable. Would not recommend any other company, would always use yours! Great job Rooter Works!
Elizabeth Aino
10 months ago
Brian repaired my refrigerators waterline by installing a new one and along with a new shut off valve. Thoroughly explained what needed to happen and what he was doing every step of the way. He was quite thorough and did a very good job.
Robert Pritchard
9 months ago
I had ElectricWorks come out to look at a couple of outlets, one being a 240W for my stove. They were quick and they diagnosed the issues correctly. Everything works perfectly. Only complaint is that they were more expensive than I thought they would be but I would use them again.
ricky martin
5 months ago
Very good fast service the installer Brian Sr. was very professional and was very efficient . I would recommend Rooter Works to any one that needs their service.
Kevin Glassco
4 months ago
Mr. Neal and his assistant were very professional and courteous. They did a great job.
Stefanie Quimjian
a year ago
Had a leak in our ceiling and Rooter Works was able to schedule us an appointment last minute on a Saturday! Michele the scheduler was so kind and communicative to getting a tech out to us. Josh our technician did a great job explaining the problem and was so professional and efficient. A little pricey but still very thankful for quick and reliable service in a pinch!!
Matthew Nageotte
a year ago
Jerrod Davis supervisor came out and provided exceptional estimates and provided a great honest quote. Many competitors wouldn’t even come out without committing to a 2-300 camera snake job. They did it no hassle for free which enabled them to see the entire job that needed done. I highly recommend calling rooter works for any plumbing issues
Paul Morrison
5 months ago
Showed up within 2 hours of my call, explained the work to be done. They were polite and professional. Will call Daniel again.
During a recent family gathering on Sunday (3/20) our daughters smelled gas in our front yard. We called Columbia Gas and they found a leak in the outside gas line and three inside gas valves were leaking. All this happened after 5pm on a Sunday. They turned the power off around midnight. The next morning, I used Angi's list to find a plumber to do gas repairs. Rooter called back within minutes and had a technician on his way.He arrived within the hour and worked with the Columbia Gas technicians to coordinate the efforts. The technician arrived promptly and was very knowledgeable, congenial, and professional. He explained in detail was not up to code and what leaked. He listened as I explained how the previous owners added on to the house and that two of the added lines were no longer needed. He laid out his plan and executed it very well. Always kept me in the loop as to his progress and suggestions.I'm very pleased with his work and will always use Rooter Works for all my plumbing and gas needs.
Kyle b. Did a phenomenal job fixing the leak in my main valve, was able to fix it with supplies in his truck, and was in and out in 20minutes. Super Professional and kind. I was impressed, as well as my clients that I was servicing while he was repairing the sink in my salon.I also must give a huge shout out to Michele for taking my service request, throughout with asking all questions, including specific location on my property. Thanks to them both!
Chris McLaughlin
a year ago
Cody Gibson helped us replace a leaking check valve on our sump pump—the same day I began calling around for help, too—and he was great! He was very courteous and informative from the get-go. He had to get the right fitting and come back; but from start to finish, the work was completed within an hour. Our issue is solved and it was about as much as I expected to pay. I’d highly recommend The Rooter Works to anyone, and I’d hope they’d get Cody to help them as well!
I called Rooter Works in a panic needing a gas pipe inspected & repaired for an impending home sale. I spent an entire afternoon on the phone with plumbers in the area looking for someone who would be available in my timeline and this company shocked me by saying they could get someone out SAME DAY! I am not saying this is the case for everyone, but this worked in our favor for sure! Josh Moone was the tech who came to the house and he was awesome. He was professional and right on time. Didn't even mind my crazy pups barking at him while he was trying to work. :/ He helped to explain all of my options for repair from top to bottom tiers and provided accurate cost estimates. He even answered ALL of my dumb questions. I am really happy I found Rooter Works and if you are lucky enough to get Josh, you will feel so at ease. Especially when it comes to scary things like gas lines. Before he left, he went above the call of service and was able to get our house back up to code and now I can feel confident that our house is safe again. THANK YOU JOSH!
A very professional and courteous young man arrived on time and did his work
This morning, we had the pleasure to receive plumbing service provided by Mr. Brian Senior. He is extremely responsive, knowledgeable, and experienced. He resolved the issues with our leaking toilet base in a professional and timely manner. Also, he is a fun person to talk to! We enjoyed our interactions with Mr. Brian Senior and would definitely recommend him to my friends who need plumbing services in the future.
Unbelievable experience. I called in and scheduled same day appointment and they were extremely professional on the phone. I needed my anode rod replaced in my water tank and the plumber Kyle was great to work with. Very knowledgeable and very respectful of my home. Completed the work at an efficient pace and the price was very reasonable. I will be using them again for my home service!
Everyone I dealt with at this company were professional, helpful, polite and efficient. Dave came out very soon after my initial call, even though it was not an emergency, and found the problem immediately and even showed me pictures of the problem. He gave me a very reasonable quote on a new toilet and installation and was able to complete the job right away. It was a rainy day, and Dave was extremely careful not to track anything into my home. He cleaned up the bathroom when the job was completed and the entire job was done very quickly. I am extremely pleased with this company, and especially Dave, and will definitely use them for future needs. My thanks to everyone.
Daniel was professional, fast and transparent about the work that needed done. Didn’t try to upsell me on anything, just gave me the facts and let me decide.
I discovered a leaky toilet shutoff valve and called Rooter Works after previously having a good experience with them on a very minor issue. They were able to get someone to come see me same day and were very communicative about the appointment window and arrival time.The technician, Brian Merrill Sr. was extremely knowledgable, professional, and friendly. He arrived on time, listened to my problem and what I'd attempted to do to fix it. He then took a look at the problem himself and gave me an estimate before getting to work. He was able to address the problem without any issues and was very patient and gracious about answering my many questions while he worked.Brian provided fantastic service and was extremely pleasant to work with. I highly recommend Rooter Works and Brian especially. I will absolutely be calling for him to do future plumbing work at my home. I cannot recommend them and him highly enough.
FB_Omega Prime
a month ago
Had a great expirience with Daniel. Was very straight forward and transparent with everything going on.
Rooter Works was fantastic to deal with! Of all the contractors we've had out to the house for various work, our experience with Rooter was the best - from the ability to connect through text messaging as well as phone call, and speedy service at a competitive price. BT, our technician, was super respectful of the property, and our house, and his work was top-notch - no corner cutting. While he was out to repair a leaky pipe, we also had another external water valve installed - he did a fantastic job!There was an issue afterward which we weren't sure if it was related to their work or not. It ended up being unrelated, but they still resolved it while out to check their work (some small pebbles in our intake from recent road pipe construction).Our experience was so good, we will not be calling anyone else for our future plumbing and drain needs.
I was scheduled on Thursday 5/12 from 8-12 in the morning to have my main drain unclogged because I couldn't use the water in my house. I called them at 12:10 pm because no came out or called and they said I was next in line because they were running late. They called back at 5 pm and told me that they wouldn't be able to make it out that day, did I want to re schedule. I re scheduled for Friday 5/13 morning 8-12 and they said they would give me $25 off for the inconvenience. They came out the next morning and unclogged the drain. When I was going to pay I informed the worker about the $25 off. He said he would call the office. They informed him that the $25 didn't apply for the $89 drain cleaning special. I felt deceived that they didn't give me the $25 off because they knew in advance that I called for the $89 drain cleaning special. The worker did a good job and was very professional.
Elizabeth Bohlander
a year ago
I called Rooter Works to clean one of my outside drain pipes that had become clogged from what I thought would be leaves and tree seeds but was told by my gutter cleaning company that there were broken pieces of concrete and rocks that he pulled out of the end of the pipe, suggesting that I call for an inspection and cleaning. I called and was quickly scheduled for a same day appointment. The serviceman arrived at the appointed time and was able to determine almost immediately that the pipe was probably broken. To check that out, he inspected it with a telescopic device and showed me on the monitor various places where the pipe was indeed broken filled with rocks, dirt, tree roots, etc. He indicated that there would be no charge for the service and, indeed, the company sent me a bill with a zero balance and included an estimate on what it would cost to have the pipe replaced, should I decide to do that. I thought it was quite nice of them not to charge me anything for the service..
Christopher Sauer
a year ago
They've done it again!We've had Rooter works out a couple times for plumbing and water pipe related work and issues, and they're always prompt, show up quickly, and are great to work with! Daniel came out for this one and worked hard to clear a particularly difficult drain issue. The prices are completely reasonable for the work involved and the speed and effectiveness of their business / employees :)
Mary Eppelheimer
5 months ago
Our technician Mike was professional, knowledgeable, & personal. We have never had such an event turn our so well.
Tim Maxhimer
7 months ago
They were very respectful and knowledgeable. Came in and unplugged drains clean up and respected our home.
Would highly recommend them to all and will be my go to plumbing company.
Lucas L Matic McDaniel
a year ago
David McDonald (PL#48327)This man was an amazing technician! He was very nice, honest, & enjoyable to my morning! I’d recommend him to everyone I know for plumbing work. Nothing better than getting an honest person to let you know asap what you’re dealing with as well as pointers needed for possible preventive maintenance. He provided the quality for sure & definitely at a fair price. Will use him for ALL work in future if I can.
Corinne Petrie
a year ago
Our plumber, Sal, did an awesome job. He was friendly, professional and knowledgeable. The next time I need a plumber, I will ask for him. I also greatly appreciated the great service of having a plumber come out same day as we were in an urgent situation. Sal is the best!!!
Larry Holland
8 months ago
Wow! Shoe was phenomenal. So happy I decided not to use roto-rooter! They had been dishonest in their diagnosis and Shoe saved the day simply by being honest I would recommend him to anyone!
We called Rooter Works because our kitchen sink was backed up and we couldn't solve it with DIY. They sent out Daniel just a couple short hours after I called and he was our Sink Angel. He was professional, donned booties, happily arrived masked up, and didn't mind our ferocious Boston Terriers. He absolutely knew what he was doing and solved the issue within about a half an hour. If I could hire Daniel to do my taxes, call my mother weekly, and be my life coach, I absolutely would. 5/5 from me, will call again for inevitable future plumbing emergencies.
Had Daniel & Tony come out to do our main drain and they are the best! Professional, knowledgeable and just all around great. Will call again. Highly recommended and ask for these two by name. Thanks guys!
Everyone was professional, knowledgeable and polite. Bryan(Senior) arrived bright and early, diagnosed the problem, discussed options with me, then got to work. The craftsmanship was impeccable. And he cleaned up afterwards. Great experience, looking forward to my next plumbing disaster ?
Jessica Morscheck
a year ago
Had a great experience with my technician, Daniel, who unclogged two shower drains and fixed a poorly installed pipe under a bathroom sink in my new condo. Daniel was super friendly and professional as well as very efficient. He fixed the drains fast and although he didn't have the correct pipe to correct what he called my bougie sink pipe, he set up a conventient time for the proper repair on the spot. Would recommend this company if you have any plumbing issues.
We've been having issues with our water pressure for the last couple months. Josh was able to come out right away and quickly diagnose the issue (faulty well pressure tank and fittings). He explained everything thoroughly and was honest about what we absolutely needed, what wouldn't hurt to fix, and what we could do without. Better yet, he was able to get all the parts and got us fixed up the same day. Water pressure is now better than ever! Truly top-notch customer service!!!
Dennis did a great job identifying my issues- shut off valve water leak and a failed big box dishwasher installation attempt- and provided a good solve. He priced it out on the spot and fixed it incredibly expeditiously. The work was professional, he was very informative and made sure to work in a very clean manner. We talked about future work and he gave me great guidance on what to do prior to starting that work. What a great plumber! So in short I recommend this company and if you are lucky enough to get Dennis, welp you have won the day!
Daniel, the serviceman, did an amazing job! He went above and beyond by servicing our drain after business hours. He was friendly, professional and informative. If he is a reflection of the company as a whole, then I highly recommend Rooter Works.
Samantha & Chris Bobb
a year ago
Peter and Kyle installed a tankless hot water tank. They were friendly, gave us a very thorough rundown on how to use and clean it. So far everything works flawlessly. Really appreciate all the hard work they did to install and make any adjustments we requested.
I called Rooter Works to clear a sink drain at my office that was clogged. I called in the afternoon and was thrilled to hear they could send a tech the next morning at 8am. The tech, Daniel, arrived on time and got to work. I appreciated that he wore booties to keep our floors clean. In less than an hour I had a functioning sink again. I won't hesitate to use them again. Daniel represents Rooter Works well.
I emailed Rooter Works on Sunday and got a response email the same day! I was able to call and set up an appointment for someone to come out to my house on Tuesday. Brian Taylor showed up bright and early and was able to quickly diagnose the issues I was having with my sump pump and leaky pipes. A short time later he had the issues resolved. Excellent professional work by Brian. Would recommend to anyone in need of plumbing work.
Mike Brewer was very professional. New what to do and fixed it.
Thanks
I was experiencing clogged drains. The Rooter Works was able to schedule a same day appointment. The technician, Daniel, was able to resolve the problem that day, and was very professional and experienced, and provided exceptional service. I would recommend The Rooter Works, and will be using them for all of my future plumbing needs.
artep sdrahcir
9 months ago
The plumber Daniel did an amazing job. He was very courteous, professional and very thorough. He took extra care to ensure the job was done efficiently.
Zak Kennedy
10 months ago
My backed up drain turned into a messed up tub, sink, and clogged drain. One problem after another. My the techs Daniel, Anthony, Reggie and Brian over the next 3 days helped troubleshoot and fix these problems. Very good at their work
Michelle Mood
9 months ago
I would recommend this business to ANYONE needing a professional, response, FUN plumbing company! We got same day service with no extra charge, free camera of the sewer line, quick work done by a cheerful phone and plumbing staff. Seriously, these folks are amazing.
Rebecca Ledger
a year ago
I was able to schedule my appointment online and there were services available within 24 hours which is AMAZING! DeLonn arrived early and attended to all of the concerns I had within the same visit. He offered multiple options to ensure there was a cost affordable plan in place. He was able to go gather all of the parts and complete the installs within the same day! He was so friendly and professional and did an amazing job! Thanks so much! I will be sure to reach out with any future needs!
Repairman Daniel Neal arrived promptly for our appointment and was extremely Professional, Courteous, and quickly diagnosed and repaired our plumbing issue. It was so refreshing to see and experience outstanding customer service at a time when it seems to have gone out of style. Thank you again Daniel and Rooter Works!
I had a great experience with this company. Brian Taylor was extremely professional and efficient. He took the time to answer all my questions, both during the quote process and when the work was performed. The Rooter Works will definitely be my first call for any future plumbing needs.
Michelle Moore
a year ago
Highly recommend this company. As a loyal customer they get service technicians to your house very quickly. Daniel has been our technician the last few times, and I will request him from now on. He gives me reliable advice, and is able to solve my issues quickly. He explains what he is doing and has great suggestions moving forward.
Natalie Horvath
5 months ago
After a nasty winter storm, Ian came through and got my water up and running again. Very nice and professional, grateful for his help!
Daniel arrived late on a Friday afternoon and went start to work on unclogging my kitchen sink. He was able to resolve our issue quickly and professionally. When he fix the clog, he verified we had no remaining issues. Truly appreciate Daniel!
Brian was phenomenal. He helped fix a shut-off valve leak, went above and beyond, and left it way better than he found it.
Bengie Rodriguez
8 months ago
Daniel is someone that I can trust and he recognized the issue quick. He was professional and knew his stuff, he had been the business for 21 yrs. Thanks for taking care our problem.
Brittney Schoene
a year ago
Daniel, our technician, was great! When he arrived I showed him around and explained the issue then he went straight to work. He assured me that with 21 years of experience he would get us taken care of. Shortly after that, he did what he said he would, and our clog was cleared. I do wish they wouldn’t have originally scheduled me for yesterday if they knew they were booked and wouldn’t be able to get here, but not the end of the world!
I had a great experience with Rooter Works. They were prompt to replay when I first inquired about the issue and had someone schedule to come out the next day! Daniel arrived on time and was very friendly and professional. He explained the issue and had it fixed in no time! He also gave some advice on how to prevent clogs in the future.
Heather Cabral
a year ago
What a wonderful experience I with Rooter works! I have always wanted to use them because I see how much the owner gives back to the company. We had an issue with a clogged drain and not only were they able to get us scheduled quickly but also was on time and so professional. Our technician was amazing, honest and saved us quite a bit of money after determining it wasn’t as bad as we originally thought! I would highly recommend this company.
Valerie Parish
a year ago
Jim was very professional and knowledgeable. He arrived on time and was very efficient with the water heater installation. He went above and beyond fixing a small leak detected after the installation. We highly recommend Jim and Rooter Works.
zack puskar
11 months ago
BT from Rooter Works came in and did a great job explaining various types and models of water heaters. BT was able to get a brand new tank installed the same day. We really appreciate the knowledge and efficient work BY from Rooter Works did for us!
Jason Gardner
6 months ago
Showed up in an hour on a Saturday. Anthony and his team were very professional and timely with the repairs. They also have great pricing.
We used Rooter Works before to install a new toilet. They did a great job so we called them again to fix some pipes under our kitchen sink. Dominyc came out and fixed it within an hour. Rooter Works has twice done excellent work for us. Hopefully we won’t need them again but if we have a plumbing problem we will call them.
Upon contacting the Rooter Works, the staff responded quickly and scheduled an appointment for the same day!Brandon arrived within the designated time slot scheduled. He was professional, knowledgeable, efficient and kind!I would definitely contact them again for any future plumbing needs!
Sara Springfield
a year ago
Brian M came out and gave an estimate. He was thorough and I'll be calling soon for some work! It's hard to find people that actually know what they're doing and he was confident and made me feel good about bringing him back!
Jeffrey Hildreth
10 months ago
Daniel and Tony were on time and professional. I thought the quote was a little high but Daniel accessed a coupon to get the price down. They were super fast as well. Thanks guys. I would highly recommend this company.
We worked Jim as our Rooter Works technician and he was absolutely great! Very polite and knowledgeable. He also helped work with our home warranty company while on site. This is the first house that my wife and I have owned. Jim made our tough situation into a positive one and handled it faster than anticipated! We highly recommend Rooter Works and will definitely love to work with them and Jim in the future!
We found a leak in our bathroom and called to have it checked out. Jim Witt came out that afternoon, a few hours after we called and right when they estimated on the phone. Jim was very professional yet personable, and we appreciated his transparency with pricing. He gave us straightforward, honest options for the fix, including how much parts would cost to do the job ourselves. We elected to have him do it, and he was finished earlier than expected, which meant the job was cheaper than estimated. We couldn't have asked for anything better
Called Rooter Works over 2022 New Years weekend. I received a call back that monday morning by a courteous call staff. Explained to me that they couldn't make it out until the following day BUT would try to fit me in that afternoon. The next day Tech Daniel arrived on the time given by call 30mins prior. Friendly attitude and quick to get to the fix. Had most everything he needed on the truck but ran out to get more. Cleared our slow drain in the bathroom, Total clog in the kitchen and replaced the old damaged pipes under both. The next day we had a few small leaks show up so we called back and he was back out for a simple tightening very quickly. Would definitely use Rooter Works again in the future.
My guy Daniel Neal came out with such a great positive enthusiasm. He was so nice professional and quick. Daniel was able to get to my house and take care of the problem fast. It was so nice having someone like Daniel. Would definitely use again because of Daniel Neal.
Jonathan Teets
a year ago
HIGHLY RECOMMENDED!I called and was able to get someone to evaluate the problem the same day, then they came back the next day (different technician) and repaired everything! I had a giant hole in the p-trap one of the tubs upstairs in the bathroom I just renovated. I had no idea, they found the problem. My house is very old and not very fun to repair, I was expecting something much worse happening to get this kitchen-flooding deluge under control. They did a great job, didn’t rip me off, and we’re very professional and friendly. From this experience, I would definitely call them first the next time I need plumbing work done!
Jessica Shelton
2 years ago
Jim is awesome. He was very precise and took his time to check and make sure everything was safe, anything that was unsafe with the old water heater he educated us properly on it and he knew his stuff. Very polite man, our dogs LOVED him. He was quick installing it and got the job done perfectly. Thank you so MUCH JIM. We appreciate your hard work and positive attitude! GREAT EXPERIENCE.
Vicky Walters
8 months ago
Bryan did a very good job replacing my toilet answered all my guestions and best friends with my dog too ! The company worked with me nicely and the lady I talked with resolved all concerns . Good place to connect with .
Kelsey H. Ellis
a year ago
The Rooter Works company was great to work with! Daniel was so kind and understanding and helped us snake out our basement drain. Highly recommend! They were quick to come out over the holiday break and were fast on the job.
Alice Sandoval
11 months ago
Same day, responsive service call. Blessed to land an expert who was easily able to identify and resolve an issue, involving original equipment requiring replacement and modernization. The experienced & professional assistance was greatly appreciated! Highly recommend this company & Sr.- as being not only a trade veteran but also one of our armed services ???
Daniel was amazing and so helpful! We needed replacement toilets at our business and he did everything to complete this quickly for us! He was a pleasure to work with and we are so thankful for his help. You are the best!
Ashley Speakman
2 years ago
Our experience was above and beyond our expectations! Technicians Elaine and Jack were wonderful. They were knowledgeable, friendly, efficient workers. They shared in depth information about the issues they found and shared pictures with us. They completed the work in a timely manner. We were well pleased and will use them in the future. We highly recommend them to anyone with plumbing needs.
Kimberly Wilson
a year ago
Daniel was super fantastic. My issue was fixed in literally 90 minutes from calling to see if someone could come out today. Daniel was professional, knowledgeable, fast, efficient and I really could not be happier with his help and this company. I had another company come out earlier today and they tried to charge me almost 3x's as much. Really recommend Rooter Works and be sure to ask for Daniel!!
When our water system went out they sent a technician out the same. Marcus even though it was the end of his shift. Very knowledgeable and courteous. To late in the day to get parts. So Marcus and Carl came back the next business day they installed new pressure tank and pump in a few hours. Very happy with their work. Very friendly and I highly recommend them both.
Extremely satisfied with both Technicians and the application of their knowledge, demonstrated with speed and efficient. Both were courteous and friendly. Five Star rating overall. Company quotes seemed a little high, but in the end we were very satisfied with their proficiency, and the quality of their work. Would highly recommend this company.
Christine Gibson
2 years ago
Tim and Nick were very professional and patient of my many questions about their work and the company's warranty. They worked non-stop until the job was done and left the area clean and safe. Also, thank you to Kristen and Alexia who were helpful, professional, and respectful when I called the office a few times. The estimate was fair and reasonable, and the work was completed in a timely fashion.
Supreme Athlete
a year ago
Technician Brian Merrill installed a hose bib for me. Brian was friendly, professional, and thorough in his work. The price that I paid also seemed fair compared to one other estimate I got. I had a quote from Parker Reid of Eco Plumbers for the same job and they wanted to charge me $900, which was 3 times more than what The Rooter Works charged me.Frank ClarkLewis Center, Ohio
karen kellogg
4 weeks ago
We are amazed how wonderful this company and it’s employees are. Thank you so much for everything you done.
After waiting 3 days for my local plumbing company (I live in Sunbury) I decided to try someone new. I called and left a message at The Rooter Works and Tammy returned my call in less than an hour (wow). Brian Merrill II was the technician that they sent out and I am thoroughly pleased with his work and his answers to my constant questions. I truly enjoyed watching his plumbing skills. I will ask for Brian again when I have a plumbing issue. It was great to meet him and I enjoyed our conversation.
Josh did a great job. Prompt, knowledgeable and efficient. He kept us informed of what he was going to do and was clear identifying minor issues. Quick and quiet while working - and cleaned up very well at completion of job. We'll use him for all our plumbing jobs. A real pro.
Daniel Mosher
8 months ago
Daniel was great! He came out promptly and fixed our clogged sewer main line. He was nice, friendly and did the job well!
Dianne Quinlan
6 months ago
My husband called this morning, Shoe & his assistant, Ian were at our home within the hour. Service men were very professional & problem immediately resolved.
The technician (Eric) was professional and provided a great deal of important information. The work provided was done properly and ultimately saved me a great deal of money. I would definitely call them again!
Chris Osterhout
a year ago
Josh Moone fixed our problem perfectly. He wore a mask and was professional. He even offered us suggestions for other plumbing questions we had without trying to sell us services we did not want. He was very reasonably priced. We would definitely ask him to return if we have another plumbing concern in the future, and we would recommend Rooter Works to others in the area.
Office worked with me on arrival time and Daniel was excellent. He took care of our job quickly and was friendly and thorough. We got several quotes and they were the best!
Amanda Phillips
2 years ago
Josh was so awesome!! He came out twice and was amazingly chill with my wild children and mastiff. He changed out old valves and water line to my water heater and then came out a second time to fix a leak in a bathroom water line and valve. We are flipping a 1970s home and he took it all in stride with no complications. The charges were reasonable and the company worked with us very fast. God love them! Thank you again Josh and Rooter Works!
Nichelle Harris
a year ago
Our shower was leaking into our entry way. Contacted The Rooter Works via Angie's List and within a few hours they sent a plumber. Cody Gibson was great... diagnosed the problem, found the source, and repaired it. Really nice guy. I'd call them again!
Peter Cooper
11 months ago
Sewer drain backup. Mr. Neal was prompt, professional, answered all my questions, and explained the sewer clearing process. Friendly too. Eventually needed to replace sewer line due to root infiltration, also opted to have some interior plumbing on sewer stack and water line. Josh M. did excellent work replacing stack, some old interior waste pipes, and installing sump pump, and came up with some creative solutions.UPDATE June 2022--Recently discovered that excavation crew replacing the sewer line broke and buried existing downspout drainage system, which was in plain view and acknowledged by the crew. In fact, the crew assured me that if the system was damaged during excavation they would restore it to its existing condition. Which they certainly did not do. The result being that water from the downspouts has been flooding the subsoil next to the foundation and a previously dry basement became wet. I would insist on the company fixing it but I do not trust them to do it correctly. They also tried to charge me $1350 for an OSHA-required ditch brace which was never on the site, but they removed the charge because I happened to notice they never employed it. (How many people would notice that?)I do not recommend this company if it involves excavation.
Somewhere in the upstairs bathroom was a leak that would drip in to my living room ceiling. I finally called about trying to figure out where the leak was coming from and to fix the problem. The next morning, Brian T. came to my house, took a 60 second look at my bathroom and all of the fixtures, and was able to identify the issue. Since the leak had been ongoing, he looked under the bathroom and into the internal piping to make sure he was correct and all the evidence was found a leaky tub and toilet, just as he suspected from the external inspection. He did a fantastic job of quickly indentifying the issues, fixing them, and he even cleaned up after all was done. Brian is very knowledgable, professional, and very much appreciated.
rachael levine
a year ago
I had the best experience with Rooter Works. The plumber came out and provided a very thorough estimate and took his time to gather as much information as possible- including reaching out to the city of columbus. He spent time walking me through a variety of different options and answered all of my questions. He seemed very genuine and interested in helping me make the best decision possible. Thank you.
Cody did an awesome job fixing the bathroom leak I had. He was informative and explained the issue very throughly. He patiently answered my 1,000 questions and let me visually see the issues and repairs. Would definitely recommend him!
I can’t say enough how great my experience was with The Rooter Works! I called with no expectation of same day repair (non urgent issue) and had not only same day but all the repairs done within hours of my initial call. Our tech, Brian (jr/B2) was beyond patient working with/around our curious two year old as well as dealing our home warranty company to be sure what should be covered by them was properly. Certainly will always be our go to for any and all of our plumbing needs!
linda orick
11 months ago
Awesome! Can't say enough about how good RooterWorks is. Kyle provided us with education about our tank and created a plan for a solution. They worked efficiently and were great problem solvers.
Sarah Johnson
2 years ago
Extremely pleased with the service I received. Jim installed my new water heater this week and I was so impressed by his professionalism and knowledge. In the process of installing the new unit he encountered a couple problems with my existing set up and made two separate trips to Home Depot to purchase parts and resolve the problem- no extra charge. So courteous and professional AND my new water heater works like a dream. I would absolutely recommend Rooter Works.
We needed a new water heater you came out the same day and then you put in a new water heater.Cody came when he said he would and was very professional and nice. I would recommend him and the company to my friends. Thank you for helping us so fast.
Would highly recommend The Rooter Works! Our tech Josh was polite, friendly, and did very good work on our leaking water pipe. Explained the damages and completed work for a fair price in a short amount of time.
Brian SR, arrived on time to repair a hot water tank. He was very pleasant to speak with and explained exactly water he was doing. He answered all my questions without hesitation. Because of Brian I will continue using Rooter Works and highly recommend them to all my friends and family.
Brian Merrill was very knowledgeable, professional, honest and most importantly he got the job done. After having multiple companies come out and not being able find the issue he found the issue and got the job done. Definitely will recommend !! Outstanding Service.. Thanks again
Carl did a Fantastic Job! He was professional, and did everything that I asked him to do. He went over and beyond what was required and made sure he answered all of my questions before he left. I would highly recommend this company!Two weeks after the inside work was completed, I scheduled for them to return to work on installing a new water line from the street to the house, as it was leaking alot -- and my water bill was twice as normal. Rooter Works did a FANTASTIC JOB in getting the new line put in and hooked up! Many Thanks to Nick and Tim for such a Professional Job! They explained what they needed to do and answered all of my questions. They were very courteous and had great customer service skills! Thanks to all of the staff at Rooter Works for such Great Service!!!
Daniel Neal was the plumber that serviced us today 11/26/2021. He was very friendly when he showed up gave us professional work and it took only 10 minutes from start to finish. Great guy. I would recommend.him.
Patricia Ruggio
a year ago
Yesterday Cody came out and fixed my garbage disposal and that fixed a subsequent problem I had with my dishwasher ?. He also fixed a toilet bowl issue. He was so professional and attentive to other issues around my faucets that I will need to replace. The cost was extremely fair and I will use Rooter Works again. Ps. BCk in June 2021. Will came out and installed a new hot water heater. A one man show and very professional. 5 stars for Cody and Will!!! Thank you !!!
Jason was amazing to work with. Went above and beyond with the installation and checked everything for us. Highly highly recommend this company. The call center was extremely helpful in setting everything up and answering our questions.
I called The Rooter Works Plumbing around noon today to make an appointment for an estimate to replace my sump pump and water powered backup. I was pleasantly surprised, shocked really, that they were able to have a technician at my house by 2:30 today! Carl was my technician. Carl was professional, very knowledgeable and friendly. Carl checked out the situation and gave me a few different estimate options, which I appreciated very much. Carl completed the job in a very timely manner. I can count on one hand how many times companies have met, let alone exceeded my expectations and The Rooter Works just knocked it out of the park. Everyone I dealt with from making the appointment (Tammy and Michelle) and Carl were simply excellentand I felt like they absolutely mirrored the ethos/culture described on the company website.I will definitely recommend The Rooter Works to my family and friends!
Vincent Mihalek
2 years ago
This was the best plumbing service we have ever received, thanks to Shawn and Dean! Their technical ability, friendliness and responsiveness was spot on. They found and fixed an issue with our outside drain system that other companies could not. Everything at a fair price! My family had a great experience using Rooter Works.
Brian Merrill Sr. Installed a dishwasher in my home. He was very professional and courteous of the situation. Brian took his time made sure everything was right before leaving. It was great to have someone come in and know exactly what to do and what need to be done. Brian is very friendly and makes you feel comfortable with the service.
The gentleman that did the work was very kind and very nice
The gentleman was here to fix the drain did a very nice job
Gary Binkowski
a year ago
Very prompt in setting up appointment and arrived on time. Josh Moone was the service man who was very professional and knowledgeable. Would recommend. We were hooking up a gas fireplace and Josh was in and out in about 20 minutes. Great job
Jeff Russell
2 months ago
The man who came out was great. Would definitely use services again and recommend to others
I contacted Rooter Works for a leak in my toilet and I wasn't sure what was causing it. The office staff were really professional and Shoe came to complete my work this morning. Shoe was on time, courteous, professional, super-efficient and pleasant! I would absolutely call Rooter Works again and would request Shoe - it is hard to find great people in the service industry and Shoe is one of the best!
Jim did a great job laying out the options and explaining his work. We had insurance hang ups so he had to come out three times, but Jim had a smile and a helpful demeanor the whole time. He was also able to replace a corroded emergency shut off valve and upgraded the fittings, quality work and great customer service!
Cody Gibson came out today and uninstalled our old shoddy garbage disposal and replaced it with a standard drain. He was super accommodating to my schedule — I was working from home, but couldn’t step away immediately. Just as I had requested when I scheduled the appointment, he texted me to let me know updates/arrival/finished. I really appreciated that. Cody was friendly, professional, and knowledgeable. The sink looks excellent! Thanks, Cody! :)
Justine De Marco
10 months ago
Daniel absolutely deserves 5 stars! He was incredibly helpful and kind. He fixed our septic in a timely manner and was very professional.
Shela Fobellah
a year ago
I had a very pleasant experience with this company! This was our first time working with them. Robert did work on our pipes, one of which was leaking and also installed our faucet in one of the bathtubs for us. We were presented with different options and price points and the work was done in a timely manner. Robert was explained what he was doing every step of the way and was incredibly courteous and pleasant to work with. I plan on working with them again in the future for any plumbing needs.
David was actually early to replace the faucet. He explained everything before starting giving us options. He was understanding and considerate of our needs. He had to work hard to instal because the plumbing was older. The finished job was nice. I would definitely use the company again and request David
Dave was great! Gave me options and took his time explaining everything. He put in a new garbage disposal and a new dishwasher for me. He cleaned up everything. He checked it all to make sure it worked and didn't get frustrated when my kids kept coming in and interrupting! Would definitely use The Rooter Works again and refer to friends. Thank you!!
They came out to clear my downspouts out to the street and then made recommendations about the work that needed to be done there. They also checked out the sump pump and ran a camera down the line (at no additional cost to me) to show me the issues and make recommendations. Elaine and Jerrod were both very thorough and courteous and explained everything clearly. I was given an estimate and clear explanation of the work that needed to be done and feel confident in hiring Rooter Works perform the work for me. So far a great experience.?
We had been without hot water for several days and they came out multiple times to try to remedy the problem. They worked with our schedule and we’re very responsive. Cody was great in dealing with a lot of red tape from a manufacturer to get us squared away within just a few hours. He was persistent and kind and we truly appreciate that.
Tony is awesome. Came out and told me what was going on with our drains.
Michael Quinn
2 years ago
Shoe was awesome, very professional and responsive which was a breath of fresh air. We just bought a house that needs a lot of work done, and Shoe and the Rooter Works was by far the most responsive and helpful.I had 2 old water heaters and he was able to tie the lines together and replace both with a tankless water heater and get rid of the old ones. We also wanted the laundry on the first floor clear across the house from where it was in the basement, and he ran lines for that without them being in the way of anything else I wanted to do in the basement. He also went above and beyond and found someone to get me a quote for the electrical work for the dryer.Best experience I've had with anyone since buying the house.
Would hire again. Small rewiring job to address a safety concern . Only company (of dozens) available for same day service. Dave P. was professional, efficient & knowledgeable. Patiently answered my MANY questions abt other planned electric projects. Greatly appreciated info on new(er) tech I wasn't aware even existed!
Carly Habenschuss
2 years ago
Josh was super helpful at describing the problem and the options at a price point that worked for us. He worked quickly and communicated what he would be doing and when. We had a new water heater installed within 6 hours of making the call. Great customer service all around.
Rooter Works solved my water problems in a timely manner. Their knowledgeable team provided me with assurance that all City of Columbus, Dept. of Water & Sewer, requirements and codes would be met. They delivered on their commitments. I highly recommend Rooter Works to anyone looking for professional plumbers. They do excellent work at a fair price. Kudos and thanks to Peter Estrada, the professional plumber, for having achieved our mutual goals!
Had an ice maker issue. Sure am glad the rooter works sent Shoe and Brian!!! From start to finish such a wonderful experience. Show explained everything fully, the work to be performed and performance afterwards. Fully transparent throughout the entire process. Ask for Shoe!!! He is the best service man I’ve ever had in my home!
April Dearruda
5 months ago
These guys are the best! So professional & talk in a way that we can understand! Thanks Daniel Neal! Hella job!!
Larry Goldsmith
3 years ago
Jim was a fabulous installer. He arrived early, complimented our home and then gave us the good news about our space. He worked fast and efficiently pausing only once to go through a few options with me. When he was done, he took me through the features and even went the extra step of showing me how to clean out the filter on my faucet. With no mess left to clean up, this was a great experience for us. Thank you.
C Michael Coey
2 years ago
Let me also say to you as a Manager for a World Wide Shipping and Print Company, I have a tendency to very critical of customer service in people. Junior the technician responding was in my book excellent. He was courteous, friendly, wore his PPE and shoe protections and maintained the recommended 6 foot distance. I had my quote quickly. I placed my service call thru Angie's List late late last night, I had a email response within 2 hours and a phone call at 8:00 am. with the technician showing up within an hour.Definitely going in my speed dial for any future needs! Praises to Junior and his company for such excellent response and serviceUpdate 9-14-2020: Got a call this morning saying my tech was on his way.Hour later Michelle called and said tech called in sick. She then worked diligently to get me another tech out today. One hour later Josh showed up to my door and started to fix my problem. It was extensive work where they had to dig into my concrete wall and insert a new drain for my washer (I didn't have one). It took him less than 4 hours to insert my new drain, test all the connections for proper seal and clean up after himself.Like I said before, The customer service, the professionalism from all involved, Junior, Michelle and Josh are above par. Thank you guys for such efficient, prompt and professional service.
Daniel and his crew came out on the same day close to a holiday and did quick and good work.
Daniel is a professional person who did his work with passion. He fixed the problem in no time. We are so pleased with his work, and we highly recommend him.
Patricia Cooper
a year ago
I would refer and use this company again. I called 4 other companies, The Rooter Works Plumbing and Drains, LLC was the one with the quickest response time. They were professional and thorough. The tech showed up on time and he explained everything completely. This is a business in good communication with their customers.
I'm very pleased with the services provided by your service technician Kyle Brown. Professional and pleasant to work with. He provided 4 quotes ranging from minimal repair to replacement of other fixtures as well. He was very attentive to the style and functionality I wanted and I love the fixtures he chose for the job.Thank you!Vickie Britch
Melinda Steel
2 years ago
We recently had two yard drain lines replaced as well as two interior plumbing issues repaired. Everyone from Rooter works did an great job from start to finish. Jerrod came out to do the estimate and answered all our questions. Carl completed the interior work fast and efficiently. Tim and Craig worked hard to replace the exterior yard drains with as little disruption as possible. We experienced excellent customer service from all employees helping us with our plumbing issues. We will definitely use Rooter Works in the future.
Kathleen Smith
2 years ago
We were experiencing a consistent leak from our water heater and no longer getting sufficient hot water for our garden tub. Put in a request through Home Depot and got a call within hours from Rooter Works, and they were able to come the next day. Jim was fantastic to work with, very detailed in his assessment of our situation and how much it would cost to get everything taken care of so there were no surprises. Fast and efficient, I look forward to using our garden tub again!
JimW was very professional and quick. He arrived on time, looked over the current system, and advised me of a few aspects that weren’t correctly. Then he installed the new water heater and corrected these additional items. He took the time to explain future maintenance items to extend the life of the new tank. I also noted that he came prepared with booties - a small thing but for a family that doesn’t wear shoes in the house, one that mattered. I’d happily recommend Jim Witt and Rooter Works for any plumbing needs.
Laura Campbell
a year ago
We recently had the pleasure of working with Josh Moone regarding a plumbing issue in our home. First of all, his office staff was very professional and promptly scheduled him to come over. While at our home, we found Josh to be very thorough, knowledgeable, and technically skilled in diagnosing and fixing our issue. He spent a lot of time making sure that all relevant details were looked at in advance of making the repair and even took the time to explain everything to us as he was working. Following this, he made all needed repairs and reviewed everything with us in detail. Overall, we would highly recommend Josh Moone and will definitely be reaching out to him in the future for any plumbing issues.
I contacted Rooter Works to replace a shower in my house, I was able to get an associate out within 24 hours. They reviewed the situation quickly and started working immediately. The task was done in a quick time frame and done well. Asa finished the drywall after the shower was replaced and did a great job. Throughout the job he kept me updated for timing and what was happening. Rooter works was very quickly to address any minor issues and made sure I was aware of them and they were corrected. Overall they did an excellent job.
woodswalker45
2 years ago
Rooter Works was recommended by an acquaintance. I wasn't completely happy with the company I had used last year, so I decided to try them. I'm glad I did. Brian came out with a trainee and they were both professional and polite. They determined I did not have any type of plumbing issue and did not charge me anything for their professional advice. I was very impressed and would highly recommend this company.
Brian (BT) provided exceptional service when he replaced our water heater in a complicated set up. He was very kind, professional, and up front about what work needed to be done. He completed all work timely and made sure we were updated every step of the way! 5 stars all around for BT!
I was impressed with my service today. Elaine walked in with a smile and even recognized our dog and grandson. Her professional attitude and talent was over and beyond my expectations. Her personality brought forth a new touch of compassion and clarity that customer service is still alive.Thank you for being you and working for a company that cares.
The entire experience was wonderful considering I had a leak in my water main.Michelle contacted me to set up the quote and to let me know in advance anytime someone was arriving. She was kind and sincere. A true pleasure to speak with.The gentleman who quoted me (I forgot his name) calmed me down as the entire situation had me in tears. He was thoughtful and took the time to explain to me the process, in detail, of the work needing to be done.Dave and Ian completed the job with the utmost professionalism and did their best to ensure my landscaping was minimally impacted. They arrived early, were very polite and kept my floors clean even though they had just dug a massive hole in my yard.Their work was stellar and efficient.I would ABSOLUTELY recommend this company and will be using them for any future plumbing mishaps.
Brian Sr. and B.T. replaced our well pump, sump pump, pressure tank and some additional items in our home. They were professional and very easy to work with. They did an amazing job and I would recommend them 10/10.
Very pleased with Jim Witt and his partner. Had them remove a busted water heater and replace with a new one. Very knowledgeable, walked me through the entire process and made sure I understood the job, polite, worked quietly. Would definitely have them back out if needed.
Rooter Works is fantastic. Every aspect of the job from start to finish was first rate. First they have great communication. Phone calls were returned in a quick and timely manner. Second, Jack our technician was very professional and provided a thorough diagnosis, explanation, and solution to the our plumbing issue. Jack was able to quickly fixed the problem. Finally, we recommend Rooter Work Plumbing to fix any plumbing problems.
The only reason I didn't give 5 stars was because of the expense. I did think their price was a little high. But the gentleman was professional, on time, personable, and up front with all fees and pricing options. Also, knowledgeable and able to explain extra cost savings options.
After posting the review below, I received a call in a very timely fashion. Dave D. was sent out and assured me everything would be taken care of, gave timeframes of completion and stuck to it. Dave was very professional and did a great job on the concrete. The office made sure to stay in communication during this process. Today they graded out my yard and seeded the lawn. Thank you for correcting the issues. I now feel comfortable recommending this company.If I could leave a half star I would. So at this point it’s been over 3 months and my concrete has not been replaced. Mind you they told me it would be $1100 extra to cut out and replace the concrete slab (still waiting). I’ve called several times to which NO ONE returns my calls. The children can’t ride bikes, people cannot use the sidewalk. I was told by Tim, they would return in a week or two to grade out the yard they dug up, add grass seed and most importantly repair the sidewalk I paid for. This is a horrible way to do business, especially since an employee recommended this company. I would not recommend this company to anyone. Your customer service is trash. Send me my money and I’ll pay someone else to fix this concrete.
I am not normally the type of person that leaves too many reviews but I recently had a significant issue with calcium buildup in the drains in my house and Rooter Works did an outstanding job taking care of my problem. They were knowledgable, honest and very fair on their pricing.It was a multiple day process but they took the time and performed all the right steps to make sure the problem was addressed fully (calcium deposits removed from all piping) to prevent this issue from occurring in the future rather than just some band-aid type solution.I can guarantee you that I will never call any other company should I have have any drain related issues in the future. I strongly recommend using Rooter Works for you Drain and Plumbing needs.
My well tank fried up and I lost water to my house , and I used Rooter works and had a great experience. Brandon and Kyle were gentlemen and were very clear about everything from estimate through finish . I highly recommend them and they have a gained a customer for life. Thanks Guys !!
Over 4th of July weekend, we discovered a leak from what looked liked the water heater. After having one of their team come to replace the water heater they discovered that the main service line was leaking, not the water heater. Will quickly contacted the office and had Brian come out to the house for an estimate. Brian quickly assessed the situation and gave us a quote. We scheduled us for the very next days. Brian returned the next days and fixed the problem. He worked with the C.O.C. to get everything approved. He was very polite and professional. Thanks to them we were able to get out water back on quickly.
They are professional professional and courteous. I am working on a budget budget and the technician scene seeing and exerb the issue I was having and called the office to try to work out a better payment,Which was awesome to see that there is still good people in this crazy world nowadays.
Daniel and Eric were very professional on time, got right to work, assessed the problem correctly, gave us an estimate on cost and gave us a great solution that our basement did not have to be torn up. Also very courteous to us and a great example of how people in your service should go about there job.
Discovered that my hot water tank was leaking on 11/10/21. Called The Rooter Works Plumbing and Drains and they were able to send a service tech out the same day to give me an estimate to replace the hot water tank. I scheduled the work to be done the next morning. Job was completed professionally with no issues.
stephen frericks
a year ago
My almost 20 year old water heater started to go out, so based on some word of mouth, I reached out t Rooter Works. The initial visit was with Kyle Brown. He went over all the feasible options with me and answered all the questions I had. I decided to go with the tankless. On the return visit, Kyle was professional in all aspects. Overall installation and ultimately the final explanation were smooth. Could not have been happier. Belated review, but based on that I can add that I've had absolutely no issues in the few months since.
Juan Falcone
7 months ago
I had them come out same day for a leak in the ceiling. Same day they found the leak and were able to fix it. Amazing work and super easy to deal with.
The hot water heater they installed was defective. 2 years later State the manufacturer of the tank authurised a new tank. But The Rooter Works want me to pay 750.00$. The do not stand behind the product they sell
I found my new plumber! Working from home now my basement is my office now and it needs to stay dry. I noticed signs that my gutter drainage might need work. I called The Rooter Works and they came out quickly. We came up with a solution that involved them hydro jetting my drains and putting a camera snake in them. They found cracked pipes that were leaking by my house. They might have just saved me thousands in foundation repair! They also were reasonably priced and I did not feel like I was paying a premium for great service like some of the other guys around here.
Justin Kostecki
a year ago
Eric was extremely helpful in finding out backwater valve and diagnosing our basement bathroom issues using their camera. Extremely knowledgeable staff. Same day service. Fair value. Will be a customer for the foreseeable future.
Buddy Hummler
2 years ago
Excellent service from Nathan Shoemaker today! He reset our garbage disposal to get it working again but it was way overdue for a replacement and sounded terrible (just like before it stopped completely). I asked if he could replace it and he was very clear in providing estimates. I opted to have him replace it today. He explained everything he was doing in a way that was easy to understand and provided helpful solutions to resolve any future problems. We had great conversation while he worked. It was very pleasant to have that part of my day be productive and enjoyable.
Jim was excellent! He was friendly and professional throughout and explained how/what he would be doing to install the water heater. Answered any of my concerns, and even tightened a lose main water valve bolt that was leaking a bit (no charge). I would definitely recommend this company to friends and family. Thank you for your fast service!
Dustin Johnston-Green
2 years ago
We had a break in our main sewer line, and some issues with the seating of our upstairs toilet. Eric did a great job of diagnosing the problem and was very easy to work with and get the crew scheduled. Carl did our interior work for both the sewer and the toilet and was very helpful, offering options that would work best for us. Aaron and Dave did a great job with the excavation and installation of the sewer line outside of the house, arriving early in the morning and were very communicative with the steps for the process.We would absolutely recommend The Rooter Works to help out with plumbing issues!
Jenefer Coombs
2 years ago
The Rooter Works did a fabulous job cleaning out my main line! Jack and Hunter were professional and very honest with all of my plumbing options that worked best for my budget! Eric provided an extremely accurate picture/video of the roots that had been growing in my ceramic pipes. I would recommend this company to ANYONE. The definitely are a company that is experienced thorough and one you can trust.
Connie Randall
4 months ago
I was so pleased. He explained everything so I could understand. Very polite and professional!
Daniel came to my house to fix my kitchen sink. He was very professional and came right on time. He got the kitchen sink fixed quickly in less than an hour. Great guy to talk to as well. Awesome guy and great service!
Brian M II did an outstanding job replacing my residential outdoor water spigot. The service was prompt, professional, and reasonably priced. I will definitely be looking at using the router works again for future needs. Well done!
Colleen Kennedy
2 years ago
Brandon was awesome. He came in and was able to remove and install our hot water heater before I was able to fix and eat lunch! And by golly it works too!He even welcomed our dogs and let Gunner (the puppy) assist Brandon. Even when he was working, he never really made a mess and even the little that he did, cleaned up like he was never their. He was very polite and professional when answering all of my questions!
Daniel was the service ageny who did the work in my home, he was professional and courtes, he explaind what needed done and what he was going to do foe me. The pricing was fair. I was very happy and will definitely use this company again , and will definitely recommend them to others
Ilya Gruzberg
3 years ago
Hot water disappeared from all taps, and then I discovered a big leak from the water heater in the basement. I found The Rooter Works through HomeAdviser.com, and was happy to be able to schedule a visit from them the next morning at 8am. Bryan came, had a quick look and told me that we need a new heater. The price he quoted seemed a bit expensive, but then he gave us a discount, and we agreed. He then went to get a new heater, was back very quickly and installed everything in less than 3 hours. The whole experience was quick and smooth. Bryan was very professional and courteous. I was happy we could fix thin problem quickly.
I talked to Tammie Levings about getting a appointment set up. Tammie was so sweet and knowledgeable, very efficient. The rooter works arrived on time, they walked me through the process on what was wrong and got even fixed.
nateyahna wiggins
6 months ago
Daniel and Tony was amazing, they worked fast and efficiently. I will most definitely be giving them a call whenever I have plumbing issues!
Bob Feuillerat
a year ago
Kyle was the person who first came and gave us the estimate for the work. Very professional and spot on what we could afford. Two days later he came and did the installation of the Tankless Water Heater. This was accomplished in good time with every thing working as advertised. Would strongly recommend this company for any plumbing work needed.
Sharon Collaros
8 months ago
Daniel was great. So we’re Tony and Reggie. Professional, friendly and they actually talk to you and show you what was wrong and what they did. I will use this company again. Thanks Guys!
Called and got a same-day appointment. Tim, Elaine and Jack made quick work of unclogging a floor drain, and for a great price. Tim also noticed that my water heater was vented improperly and provided a quote to fix, and made sure that my smoke detector was working properly. They went over and above to make sure that not only the issue I called them for was taken care of, but also that I'm safe in my new home. Thank you!
Underground downspout clog due to collapsed drain pipe. Identified quickly and professionally. Saved me from digging up random parts of the system. Ms. Elaine Kennedy was prompt and friendly and Mr. Eric Fritz worked the camera and traced the exact underground location in need of repair. I know exactly where to dig and how deep. Fair price for outstanding service one day after calling! Great staff. I am very pleased and will call again if needed. A+
Brian Taylor quickly fixed a problem I have been trying to solve for a long time. I should have called sooner. Very pleased!!Update: We just had Brian Senior out for a different issue with replacing a toilet shutoff. He did a wonderful job! Everyone we have dealt with so far from this company is awesome!
This company and their employees are amazing. For the 2nd time in 11 months, we had raw sewage back up in our basement. Both times, they had a tech to our home the same day. This time, on Thanksgiving Eve at 2:00, we discovered a sewage backup in our basement. They had a crew to our house within an hour! The crew of Tim, Daniel and Reggie were polite, respectful of our home and extremely professional. They had our problem fixed within an hour. Unfortunately, in our case of a 120 year old house, there are some serious problems that are yet to be remedied, but I wouldn't look any further than Rooter Works to do the job.
Courtney Lanham
5 months ago
Daniel did a fantastic job today and was very responsive and came very quickly!
Daniel Neal came out to fix our clogged up kitchen sink. He cleaned the main pipe and did an excellent job. He was extremely friendly, always calling me by my name. he cleaned up ALL the mess and was courteous and friendly during the whole visit. What a great employee you have.
When our water heater stopped working right before Thanksgiving, I panicked and thought it would be days, maybe even weeks, until someone could repair it. The Rooter Works squeezed us in right before Thanksgiving!Jim, our repairman, was prompt and professional! Not only did he complete the job in a timely manner, he gave suggestions on our very outdated water filter system. I would highly recommend him and The Rooter Works company to everyone. Thank you for getting our hot water back up and running.
On 11/18/2021 a service technician by the name of Josh Moone confirmed that I had a natural gas leak in my basement. Josh pinpointed the leak and repaired it. Josh also pressure tested the entire system to confirm there were no other leaks anywhere within the system.To my knowledge, Josh performed an excellent job, did it for a reasonable price and within a reasonable amount of time. Josh was very professional the entire time he was here and thoroughly cleaned up after himself when finished. He also thoroughly explained everything that he was going to do ahead of time, gave me a fair quote and noted any problems that might arise. Fortunately, everything went as Josh explained. Based on this experience, I would not hesitate to use Josh Moone or The Rooter Works in the future.
Cody was very prompt and efficient. We were also happy with how easy it was to schedule a toilet installation. Cody politely answered our questions about the flange and seal. He also took time to advise us not to caulk around the toilet which we would of not known about otherwise.
The Rooter Works was called late in the day and the crew showed up on time and was genuinely nice and easy to work with. The problem was quickly diagnosed to be a larger problem than at first believed but was well within the capabilities of these professionals. Because the issue involved four condo units in the building there were some conversations among the various owners as to who would be responsible for the bill and this delayed the work. The Rooter Works was very patent with our delaying the repair, even though it was no fault of theirs and went beyond normal hours. Once the owners came to a consensus the repair was quickly completed and even some further repairs to individual units at no additional expense. This is great customer service, and all the owners could not be happier with the outcome. I would recommend Rooter Works.
Tricia Stuepfert
2 years ago
Jim was amazing. Very professional. Explained what he was going to do for us. Was able to get our old hot water heater changed out in no time. Even let us know about other services that the Rooter Works offered since he knew we were looking for help in our kitchen remodel. Definitely will use the company again.
Jaren McCormick
a year ago
We had a clogged toilet that we were unable to fix. We contacted The Rooter Works at 8am and Daniel Neal was at our house by 9:40am with the problem fixed by 10am. He took the time to explain why the issue happened and what to do to keep things running smoothly in the future. An estimate was provided upon arrival and the price was fair.
Roger Elliott
2 years ago
Our experience exceeded our expectations. Technicians (Elaine & Jack) were very polite and helpful. Answered all of our questions very thorough.Shared and explained the pictures they took, showing us every detail of the problems. Performed the work in a very timely manner. They definitely take pride in their work. We are very well pleased with our experience and would recommend them to anyone who has similar problems. I will use them for any future needs. Job Well Done!Thank You Rooter Works!
Connie and Mike Magnuson
a year ago
Daniel came out and was very professional and personable. Additionally, he was very knowledgeable and efficient. He got the job done right and got it done quickly. I would highly recommend Daniel to anyone.
We had a significant water leak in our basement that we could not determine the source. Jarrod came out and located the problem within about two minutes. He told us what needed to be done, gave us a price, and was totally professional. The price is certainly fair and will have the work done as soon as some damage repair has been done to the surroundings. Excellent company from our experience.
Lindsay Johnson
a year ago
Daniel did an excellent job unclogging our sewer drain. He was quick and professional and made sure we were taken care of! 5 out of 5 - would recommend.
Had a great experience with Rooter Works Plumbing. Their service technician Bryan came out and did an outstanding job installing both of my toliets. He's very polite, though, and knowledgeable. I will definitely be calling Rooter Works for any plumbing issues as well as recommend them to my neighbors. Thank you again Bryan. You have a good employee there at Rooter Works.
I had rooter works out today to snake a clogged drain for me and the service was excellent. They communicated with me all the way up until my tech Daniel arrived. Daniel was polite and informed me of what was going on every step of the way. Thanks so much for your help!
Excellent experience with Rooter Works replacing an old leaking hot water heater. They came same day and replaced it with a new one within a few hours of setting the arrangement with no emergency required. Best of all, our plumber Jim did an unbelievably high quality job, replacing some old lines and valves and bringing the system up to code. He was extremely professional and educated me on everything I needed to know before he cleaned up. Great experience, definately recommend.
Brian replaced an outdoor faucet that was leaking. He was very professional and did an excellent job. We will always request him for our plumbing repairs. Thank you for employing such a capable, kind, and friendly employee.
Linda and Dan Steele
Colin Tucker
8 months ago
We had Senior help us replace the shutoff valve for the water meter, he was a pleasure to work with. Timely and neat, and also informative and friendly. Ask for Senior!
Drita Scherer
2 years ago
If you need help with anything plumbing related, you need to call Jack and Shoe at Rooter Works. These guys are the best. They don't beat around the bush. I have used their services plenty of times. They are always on time, diagnosed my problem, and had it repaired with a reasonable price. Never have I had to worry about them adding on costs that weren't needed. Trustworthy people for sure. They will always be my plumber's.
We hired Rooter Works to repair leaks beneath our newly renovated bathroom. I had tried to handle the project myself, and really flubbed it up. Brian Merrill Sr. was our technician, and we could not have been happier. He was extremely friendly, highly professional, and he took time to build a relationship with me and my two sons.Brian provided outstanding service and valuable conversation, making sure to explain what he was doing, and why, before he did it. You could really tell that he truly enjoys what he does and is a master of his craft. I learned so much during his visit, that I would almost say that I felt more capable of doing DIY plumbing projects in the future, but he made me promise never to try that again. Lol. Probably for the best!We would definitely trust and recommend Brian for future plumbing jobs. Today, he earned customers for life!
Megan Hammonds
4 months ago
Daniel was very nice and they did a good job replacing my toilet.
Linda VanGundy
2 years ago
Had a hot water heater install from home depot, and the service was great. The tech Will, was very knowledgeable and made us at ease with any concerns. The new hot water heater looks great and he left everything very clean. We love the ease of use of it and was informed of how to flush it for proper care, and extended life.
Alicia Rottman
a year ago
Shoe and Brian did work for us and they were great. Very kind, professional and did quality work! We were very happy with the service and plan to have them back in the future for an upcoming project.
The service we received from Rooter Works was really excellent. The communication was extensive and prompt. Jim did an outstanding job explaining what needed to be done and why it should be done. He worked quickly, but the worksite was thoroughly clean, and the workmanship is top notch. Too bad it is hidden in the basement ;) We will definitely reach out to Jim and Rooter Works for future work.
Justin Rodriquez
3 years ago
Our service technician Brian was awesome. Straightforward with us and looked out for us as best he could and it is very appreciated. This was going to be submitted as a home warranty claim and he even went through talking to the company to explain everything to them. Work was fast and he was super clean and thorough. I like to be hands on and he had no problem telling me everything he was doing and let me help out. Very personable and professional, A++ experience. Appreciate you B.T. (Brian) and Rooter Works!!
Chad Nicodemus
a year ago
We had our Water Heater replaced and Brian(B2) was the Technician. Brian showed up on time and was very professional explaining the work to be performed and answered all of our questions. Brian(B2) completed the work efficiently and got our hot water flowing again !We highly recommend The RooterWorks Plumbing & Drains ! Thank you so much !
I called RooterWorks due to a busted drain under my kitchen sink! They got back to me very quickly with available times and the issue was resolved within a day! Josh Moon was very professional and Knowledgeable in offering multiple options and price points for repair. I would definitely recommend RooterWorks to anyone, especially if you need something done quickly!!
Tommy Della Rocco
a year ago
Daniel Neal showed up for an emergency call and promptly troubleshoot all of my drain issues. We had multiple clogs. He double checked everything and even found an issue with one of the pipes that would have failed eventually. He fixed it without me even asking and saved another trip out here and a lot of money for me. Will only use Rooter Works in the future and will ask for Daniel each time.
Connie Dilgard
a year ago
I had an issue with my washing machine backing up into my kitchen sink. I called Rooter Works and Elaine was sent out. She went over prices with me and I felt price was reasonable to proceed with the service. Elaine worked hard at getting the drain unclogged. She was successful and I couldn't have been happier. I would certainly use Elaine and Rooter Works again if needed. What I really liked they gave me a free estimate and charged no service fee. For someone like me whose on a tight budget that meant alot. Thanks for your service . Connie
Woke up to a awful start to my morning. My back bathroom sink, shower and toilet were not draining. Very stressed I called the Rooter Works and they had someone out a few hours later. Daniel Neal was the Service Tech sent and he did a wonderful job resolving the blockage and cleaning up after his self as well. Thanks Daniel Neal with Rooter Works for taking the stress out of my stressful day.
I initially contacted the Rooter Works Plumbing in June. The plumber Hunter was very professional and knowledgeable. The second time I contacted Rooter Works, Jack Miller was the next professional plumber who was equally courteous and knew his stuff. He was on time, wore a mask and was thorough in his assessment of the issue. I also had the opportunity to speak with the manager, Mr. Shumaker who was equally professional and provided excellent customer service. Customer Service is very important to me and unfortunately rare in our society today. However, from the schedulers to the plumbers, this company is the full service ---good customer service company that I would refer to anyone! Thank you and may this company continue to grow and be prosperous.Monica L.
The service was fast and efficient. David, the tech, was knowledgeable. He explained what he was doing very well. He was pleasant and very professional. We feel he did a great job. We would recommend him and this company and will call them again for any of our plumbing needs.
Gonzo Chinaski
2 years ago
Rooter Works was a pleasure to do business with. I made a call for a toilet repair (two toilets actually) and they were out the very next day. I was lucky enough to be dispatched BT, a truly gifted plumber. His attention to detail and the respect he showed for my home was greatly appreciated. We had a bigger issue than anticipated, but BT clearly explained the problem and diligently worked to resolve it. He was a joy to be around. I thank him and the team at Rooter Works for their high level of service all around. I’ll never use another company for my plumbing needs. Highly recommended!
I called rooter works when my shower drain began leaking into my kitchen below. We scheduled a tech to come out on Saturday to take a look, within 5 min I received a call back that a tech was on their way. Kyle arrived and was friendly and very professional.I highly recommend this company, in my experience their pricing is fair and their work is the best I’ve encountered.
Jason was awesome! His service was fast, friendly, and very affordable. Highly recommend them!
Regina Edwards
a year ago
I had the great pleasure of having Ms Elaine Kennedy as my plumber. She was very kind, professional, and thorough in her explaining the services and billing. She was very conscientious about wearing booties inside my house which is a huge thing for me. She was also very personable which is rare these days. Thank you for the opportunity to share this review.
Had a flooded basement due to sump failure. Rooter Works responded quickly. I can't say enough about the professionalism and quality I received from DeLonn Merrill. He provided me with options and I felt extremely satisfied with the products and quality of service I received. Thanks for the quick turnaround!
Robert Harris
2 years ago
I will start with Michelle. I could not have asked for a more pleasant caring response than what she gave. She went the extra mile to make sure that my sump pump issues would be addressed this evening.Shortly Peter was knocking on my door. We had good conversation and he thoroughly explained everything that needed to be done and what my options are. There was water around my furnace and I was glad to hear that he agreed that this should be taken care of immediately.Because of the excellent service that they provided, I will be one of Rooter Works biggest promoters by telling everyone I know about my experience, sending as many people I can their way.
Douglas Slater
2 years ago
We were very happy with our experience with The Rooter Works. Brian, the tech who came out to our home was very professional. He came out to look at what was thought to be a failed water heater. He worked very hard into the evening, getting everything he needed to replace the water heater and have us back up and running that night.
This company went the extra mile to unclog my very long and non conventional sump drain. In particular, Daniel took charge of this project and made sure it was completed to my satisfaction. He was very friendly and prompt. They were also extremely fair with the cost charged for the work performed. Thanks again!
Really enjoyed my experience with The Rooter Works! The tech I had unclog my shower drain was Kyle B. and Elaine. They are very knowledgeable and got the job done quick! They also cleaned up after ward and you wouldn’t have known they were here!! I will definitely use them again in the future!
Jim did a great job installing our new water heater right before Thanksgiving! He was prompt and professional. We would highly recommend The Rooter Works.
Cody and Tyler are a great pair of electricians!!! They are professional, experienced, personable, thorough, thoughtful, and considerate. They did an excellent job rewiring half of my house and getting rid of old knob and tube wiring. I cannot recommend these guys and this company enough.
Melanie Terez
2 years ago
Elaine came out to my house this morning to check my kitchen sink that wasn’t draining properly. She explained everything thoroughly, was super friendly, gave me the necessary quotes — and when I thought the problem was non-urgent enough to wait a week for a fix, she scheduled me an appointment for next week. But then, this afternoon when our dishwasher developed standing water and I realized the problem was worse than I previously realized, she was able to come back in the afternoon to fix it! It was a 45 minute drive from her prior appointment, and it was later in the day, but she fixed the issue and was so upbeat and friendly the whole time. I’ll definitely request her again if needed. Thank you, Elaine!
I was delighted with the quality of work received from the team of plumbers who recently performed service in my home. They were courteous, professional and clean. Very particular about their work. In addition they explained what they were doing during the process so I didn’t feel in the dark.
I had a leaking check valve on my sump pump. After trying to adjust it multiple times with no success I called someone out to look at it. Luckily, it just needed to be taken apart and reinstalled. He ran the sump pump twice to make sure it stopped leaking, and 3 days later it's still not leaking. He told me if that didn't work they would replace the part and gave me a quote. I was expecting a $50 service charge for coming out but they didn't charge me at all which was a nice surprise! My technician was David McDonald.
The Rooter Works was a great company to work with from start to finish for our water heater replacement. From the customer service reps who promptly set up the install and stayed in great communication with us. To our installer, Jim, who was kind, helpful, knowledgeable, hard working and very professional. It was a great experience overall! To have a home repair such as this that thankfully doesn’t occur very often, it’s hard to know who to use. Hopefully this recommendation can help assure you that Rooter Works is an excellent company to trust with your water heater replacement.
We recently had a hot water heater installed by Jim. Jim is awesome. He is prompt, professional, courteous, neat and very knowledgeable. It was obvious to us that Jim takes a lot of pride in his work. We are very impressed with the outstanding installation we received. We will continue to do business with Rooter Works—and we highly recommend this company. A+
Loretta Holtrey
2 years ago
Elaine Kennedy was our repair person. I was surprised to see a young woman show up to do this dirty job! I ll tell you what, she was awesome! Very professional and yet very friendly. She had confidence in her ability. I not only like her in her professional capacity, but really like her as a person! I will definitely recommend her to others! Thanks for sending her to us!
Dorian Hryniewicki
2 years ago
The Rooter Works gave be the best value in price through labor, parts, and warranty compared to any other company. My water heater broke and I upgraded to a brand new tankless system and I couldn't be happier. I had the benefit of having Shoe work on this project and that was a major bonus since he is genuine, transparent, honest, and all around a great personality to stand behind his attention to detail and efficient work. HIGHLY recommended to get the best plumb for your buck.
After a bad experience with Ecoplumbers, Rooter Works was the hero we needed. Daniel, the technician was professional and knowledgeable. He knew exactly what Ecoplumbers didn't do and corrected their mistakes like a pro. He put his personal stamp on his work with pride!
I had a lot of small projects and they did a great job. One project was a leaking cistern pump, replacing a kitchen faucet, fixing a sink that wasn't stable, and replacing a bathtub stopper. I used BT, Brian Taylor, and he did a great job. I'll use them again.
Hannah Bednar
2 years ago
Brandon M. replaced our sink drain pipe and a drip in our shower. He worked quickly and was professional and kind. He took the time to explain what was going on and made sure he was doing a good job. This seemed like a lot of work and I was impressed with how quickly he got it done. A few weeks later it is still working great!
Katherine Reichley
a year ago
Our job had a lot of layers as well as twists and turns, and Tim, Kyle, and Josh did everything possible to make sure it was done correctly. They went above and beyond to answer questions, explain processes, and eventually get our mess back into working order. We felt like they truly cared about us and wanted to give us the best outcome.
Jessica Soliman
3 years ago
Great experience working with The Rooter Works. I called around to many places and just didn't feel comfortable with the lack of professionalism on the phone from other places.I discussed the issue (clogged bathtub) with Shoe on the phone and he was able to let me know how the clog happened, and discussed pricing, etc. He was very professional and courteous.A tech was able to get to us that afternoon. Seth was very professional, he explained what he was going to do, and worked efficiently to get it fixed. He spent the time after explaining to me how to remove the drain so that we can prevent the issue from (hopefully) happening again. I asked about an issue with the toilet in the same bathroom, and he took a look at that too. He was very relaxed and thorough, which I appreciate as a first time home owner :)I would definitely recommend The Rooter Works, and will be using again, if we have any other problems.
I recently got a old water heater replaced and a added gas line by Rooter Works. Jim the plumber was great, very professional and friendly, he got the installation in a timely manner and took the time to explain everything with the new heater, also did a great job with the added gas line, after job was done he cleaned up everything. I would definitely reach out to them for any other plumbing need.Thank you.
Michael Bednar
2 years ago
Kyle B. was great and professional. He fixed our garbage disposal quickly and explained what was going on clearly. We were very happy to use the Rooter Works and will definitely be using them in the future. Quick service, helpful people, and fair prices.
Coming our of Cleveland to Akron, service was prompt and technician was very professional. Explained what he was doing. Provided me my options. Very happy. Will be using them again.
Thank you.
After 18 years my Wellmate went out and I had no idea who to contact. So, Rooterworks contacted me after I looked on the internet. 1 guy came out the 1st day and gave me the price and explain to me what they were going to do. The very next day, another guy came out (Josh) and did a awesome Job of removing the old one and putting the Wellmate in with no problem at all. He explained everything that he did and I was Very Pleased with the whole experience . They did a Great Job and if I ever have a problem again, I will definitely be giving them a call. It truely was a good experience during a stressful situation ! Thanks Rooterworks !
Called about replacing my water heater, they were able to come out the next day. Our technician, BT, was fantastic. He assessed our situation, got what we needed and got to work. I had a good experience working both with the office side, kept me updated on the schedule and BT was absolutely the professional.
shannon peterson
2 years ago
We called The Rooter Works after Thanksgiving last year when our garbage disposal backed up. Kyle Brown came right away and did great work. We had some additional plumbing issues in our bathrooms and kitchen sink, so we called Kyle at Rooter Works again. He’s a super pleasant person, extremely knowledgeable and gets the work done very efficiently and does a great job. Highly recommend Kyle!
bobbie bentley
2 years ago
Josh moone was my technicianThe dispatcher was Alexia and I can’t rave enough about how amazing this company is! I explained my situation to Alexia and she got right on it and had a technician out here immediately! I was so beyond happy with the help she gave! And Josh wow where do I start! This technician was absolutely amazing! He diagnosed my issues at no cost then gave me an amazing price! I literally can not express my gratitude for both of these people! I’m so blessed that I got in contact with this company after getting a few quotes from other companies. Which the other places were around 150.00 just for an estimate but with rotoworks their estimates are free! I’m a single mom so every little bit helps! I will always call them first any time I have any issues! I am a very very happy customer and will be promoting this company to anyone who will listen! Thank you both so much again!! ??
10/31 Update to my previous review: I ended up having to have a much larger job done because the drain in my basement was badly deteriorated and the washing machine flooded the basement when run. Peter came out and was able to get the whole job done in a day. Super nice guy and did a great job!********Really quick turn around from my initial phone call to having someone come out and do the work. Gary was very friendly and knowledgable and did a great job!
Michelle Luken
2 years ago
Called with a (heavily) leaking & spraying toilet, they were super helpful over the phone and gave us a 2hr time window but got there way beforehand. Josh very quickly identified the issue and gave us some good info on some less-pressing issues with it for us to consider fixing in the future. Very professional, quick, and affordable! Will definitely be using them again in the future for any other issues!
david lastname
4 months ago
Daniel did a great job snaking our drain! very helpful and nice
Linda Phillips
a year ago
We had a clogged drain and Daniel Neal, the tech, did a wonderful job. He was personable and diligent in his determination to solve our issue. He also cleaned up everything to my satisfaction.
Jack and Elaine came super quickly and were very upfront about everything. They came all the way out to Milford Center and were here within an hour of our time calling. They were friendly with our dogs and had no issues in our musty basement. They also were very good about COVID restrictions and being safe in our house. They also gave us ideas about how we can improve our current plumbing situation to mitigate further issues. Very friendly and great about it. Highly recommend!
Vanessa Mccall
a year ago
I was very happy with my service. My tech Delonn was very helpful, and even showed up earlier that expected. I am a new home owner to the area and he gave a lot of helpful tips that will be useful to me at my new home. I would definitely use them again if the need arises.
Jack and Eric were unmatched in the service they provided my husband and I. What we originally thought was a clogged pipe, was quickly identified as being a broken pipe. Within minutes they had options to create a new line and went out of their way to prioritize our service. They both provided the whole plan of action as well as inventory priced by item, and offered us a financing plan. Their kind disposition and commitment to helping us settled any of our nerves. We are excited to continue this project and would 100% recommend to anyone in need of plumbing services.
Tim, Tim, and Nick were extremely professional and great at their job. A week ago our main sewer line in our backyard unexpectedly shattered. Tim and the team came out immediately after we called and assessed the situation. Not before long, they understood what they had to do and quoted us a fair deal to have our backyard excavated in order for a pipe to be repaired. A week later, after approval from the city, they came back out and finished the job in less than one working day. I would absolutely recommend their service to anyone who is facing a similar issue and needs repair. Thanks guys!
I really want to thank Brian Merrill for his outstanding work and service he provided! He went above and beyond! I had a leak for a long time and he found it and got right to work! I cannot thank you enough! This is my second time using this company and they have done great each time. Brian was just so great and so friendly! I definitely would recommend this company and Brian.
John Snedeker
2 years ago
My water heater was leaking and Josh came right out, assessed the situation, provided me with options and completed the work. Given the age of the water heater, I got it replaced. Josh was able to run and get the supplies he needed and had it replaced and ready by noon. I had initially called another plumber, went to voicemail, and they didn't call back after 15 minutes, like the voicemail said. So I called Rooter Works, went straight to a live person and got the call scheduled. It was an easy, paperless, and COVID friendly experiencing. Josh (tech) was friendly and helpful.
Had an emergency plumbing issue. A friend had recommended Rooter Works. The came out immediately. The job was fairly complex. Jack and Fritz were INCREDIBLE! They patiently explained everything, and went over all the options. Genuinely wanted to offer us a cost effective solution. Both of these guys were awesome!! Highly recommend.
Olivia Hoffmann.244
a year ago
Josh M. came promptly and was very thorough in explaining, diagnosing the issue and getting it fixed quickly. He was very professional and polite. I would definitely use them again and highly recommend for any plumbing needs.
Pete Chimbidis
2 years ago
Rooter Works called immediately after I made referral via Angie's List. Two other companies that got the same referral still have never called. They were able to come out the very next day. Aaron was amazing. All COVID protocols were followed, and he was always careful to cover his boots when he came into the house. He quickly diagnosed the problem with the sump pump, which only involved water seeping through a space where the sump's pipe goes through the wall. He had it repaired within an hour. Highly recommended.
They changed the pressure tank on my well system. I tried 2 other companies with no success at them keeping appointments. They responded very promptly, and completed work professionally, and as promised. I Would definitely recommend them.
Christian Lent
a year ago
We had an issue with our drainage at 10am. I called Rooter Works 15 minutes later, and 3 hours after, and awesome guy named Daniel showed up at our door and fixed the problem within 30 minutes. So, 4 hours after seeing the issue, everything was running perfectly! Thanks Daniel!
Had to have these guys come out last year as well due to a cracked sewer pipe and a big silver maple in my yard that had filled the pipe with roots. They had told me then that without major repairs it would probably be a recurring problem, and they were right. Daniel came out today and did a great job, even got someone to come out and scope the line for me so I can plan for a more permanent fix.
Elaine and Tim eased my anxiety by explaining everything thoroughly so I understood what they were talking about. They were very professional and not pushy, and recommended different options available for me..would highly recommend. The next day Jerrod Davis came out for an estimate to fix the cast iron drain line..he was informative and very kind. He explained many options to me and was very professional.
Parriss Anderson
3 months ago
Daniel Was sent to come do my drains and was very professional about what needed to be done. Thank you Daniel
I would highly recommend The Rooter Works to anyone looking for a plumber service. They were fast, friendly, and very efficient. They showed us exactly what was wrong and then after repairs showed that the issue was fixed. The next time we need plumbing services, we will call The Rooter Works.
Jim W did a phenomenal job removing and replacing our leaky water heater. He’s nice, explained everything in detail, the end result was well done and professional. He was also up front and honest about options. I’d highly recommend Jim.
Brian Meller provided excellent service. We are so grateful that he came on a Saturday and took care of us. We will be calling him in the future to assist with our new shower and vanity install. Thank you so much.
Jim was extremely professional, honest and quick! He and his apprentice walked me through exactly what they would be doing, and were in and out within about an hour and a half. Will be calling him again for future plumbing needs!
Kathleen Bergman
2 years ago
Kyle was professional, on time, and very helpful. I had issues with my garbage disposable, faucet, and pipe under my sink. All were easy fixes for him and didn't take more than 10 minutes. I will definitely be using Rooter Works Plumbing again in the near future!
Janet Karpin
3 months ago
Also installed kitchen faucet. Friendly, competent, efficient. Great results
Fardowso Ahmed
5 months ago
Daniel was very professionally and did a great job today at the residential properties.
Jim installed my water heater. Awesome and did an amazing job.Updating my previous review cause it won't let me do a new one. DeLonn was awesome. Came out installed a new garbage disposal and fixed the hook up to my new dishwasher we tried to do ourselves. Super nice and friendly.
Great experience, will definitely use this company again, and refer them to friends and family.Brandon and Jim came out to service and flush our tankless water heater, they were wonderful. Very professional, explained everything. They did not push any crazy products or unnecessary services. When I asked about a whole house water filter, they were very helpful and will be sending me a quote for that.Thanks for the great service, it is hard to find good companies like this one.
Needed a new water heater. Made an inquiry at Home Depot and was contacted by The Rooter Works same day with next day installation scheduled. Jim showed up very early in the morning, quickly evaluated what needed to be done and moved ahead with the installation process in a professional, skillful and technically proficient manner. A review of the installation process, once complete, revealed a super clean installation of the new equipment. Jim explained the installation, instructions on how to care for the unit and how to ask follow up questions if necessary, very thoroughly. I also asked about the replacement of a few other valves, so I was able to resolve a few other issues that needed attention.
You cannot go wrong with The Rooter Works Plumbing, from customer service to the technicians. Everyone is extremely professional, kind, caring and take the time to explain everything to the customers. I HIGHLY HIGHLY recommend calling this company!!
Our technician was Joshua, he was very professional and polite. Had a great attitude and showed concern about our issue. He wear the proper PPE ( mask and boot covers). The service call fee also included a 30 day guarantee. If the problem comes back the will come back out and access it for free. I would recommend and use this company again as well as request Joshua for my service tech. Great job!
I called the rooter works to unclog my tub drain. The technician that first came out told me he couldn't help me and stated they needed to run a camera which I questioned and he stated you would be surprised what they can do and he would have to get a supervisor on the job. The supervisor Tim came out with a new technician D (DeLonn Merrill) and they got my tub open and draining in under two minutes. Plus they even cleaned up after the last technician did not. Tim and D definitely have me a great feeling about the work I had done. I'd definitely recommend The Rooter works plumbing and drains for all your plumbing and drain needs.
The Rooter Works is truly an exceptional company! They provide outstanding customer service, charge very reasonable prices, and hire top-notch people. Kyle capped a gasline in my kitchen today. He was very courteous, very knowledgeable, and he treated me and my home with the utmost respect. It was a small job, but Kyle didn't treat it as such. He took his time and gave it his full attention. He even set the clock on my new stove and showed me how to turn it on, lol! I highly recommend The Rooter Works! And request Kyle!!!
BT the plumber did an amazing job! It’s such a pleasure having him here. He replaced my water tank and fixed several leaking pipes. Super friendly, polite, and professional. 30 years of experience. Highly recommended!
Aaron Wandtke
2 years ago
Brian Merrill came to our house today and did an amazing job. He came in intent on listening to the problems we had and then provided solutions in a timely fashion. His professionalism was evident from his arrival and throughout his visit. I would recommend and use him whenever I have another plumbing need!
Hunter was great! He came within a couple hours of us calling. Ended up giving me the knowledge I needed to repair it myself, which was spectacular. Will definitely call Rooter Works again when we need any more plumbing done.
I called Rooter Works Plumbing and Drain, who was extremely responsive to my request. They understood that my situation was an urgent matter (I couldn’t use my kitchen sink or dishwasher), so they sent out Brian just a couple hours after I had initially called. Brian was very kind, courteous, and professional. After listening to my issue, he quickly identified the problem, and explained to me why my dishwasher had suddenly started leaking. Turns out my garbage disposal had been so backed up, that not only was my sink not draining (at all), it was also causing my dishwasher to leak. Who knew dishwashers were connected to garbage disposals? Not me! Anyway, Brian gave me a couple options in terms of which garbage disposal to choose, as well as his own personal recommendation. Once I made my choice, he was off to fetch the disposal/parts needed to do the job, which was all done within the same day. Brian even stuck around to ensure that my dishwasher was working properly and that there were no further leaks. 10/10 would use this company again, as well as recommend Brian to anyone needing plumbing and/or garbage disposal repair. Very happy with my service!
Power went out after range blew a breaker in the evening. They came first thing in am restored the power and the range had not been wired correctly by contractor. He also noted other safety concerns and provided estimate. He was VERY professional, empathetic, and friendly. He explained everything that he did and the estimates for the other three jobs as well. I will use again!
I was very pleased with my service. They came in short notice which was amazing. Daniel, my technician, was awesome. Very friendly and knowledgeable and he wakes me though everything. I will be calling them and requesting Daniel for all our future plumbing needs!
Christopher Kania
5 months ago
Daniel and Peter were quick and professional. And on a Saturday to boot. Will use again.
Daniel Neal did a fantastic job of cleaning out a clog in our pipes. He was professional and friendly. He stayed until everything was done to his and our satisfaction. Excellent service!
Ms. Nila R. Calarosa-Carmel
2 years ago
Purchased a Natural Gas Tank Water Heater and requested for expert installation and we received that from THE ROOTER WORKS our expert installer's name is Jim from The Rooter Works he brought the water heater that was to be installed, he was on time and professional yet friendly in manner he absolutely was knowledgeable in what he was doing. Jim was absolutely caring and respectful to our home and did what he needed to do with a concise and thoughtful manner once the water heater was in place and hooked up before he left he told my husband to try water at a certain time which he did and once again we have hot water. We are VERY pleased with the service and excellence we received from The Rooter Works and Jim. This is our 1st time using this company for service but it will not be our last as we have other needs to address with our home improvements and we want Jim and The Rooter Works for the job. Thank you Sincerely Jim for what you did for us and thank you to the company you represent. from David J. Carter & Nila R. Calarosa-Carmel
Michelle McKenzie
2 years ago
Needed a plumber because i thought there was a leaking pipe in my shower wall. I had a previous contractor look at it but wanted a 2nd opinion. I called rooter works and they came out within 24 hrs. They were scheduled to come in the morning. I appreciated the lady who works there calling and giving me an updated ETA. She let me know they would be later than planned. Once they arrived, i worked with a plumber named Brian. Brian was very friendly, professional, and i felt he was good at his job. He quickly identified that the leak was from the shower head not the wall. (Something the previous contractor had not informed me) We worked out a satisfactory price and he fixed the leak, replaced 2 shower faucet handles, and a leak with my water line valve and fixed it all the same day. I'm extremely satisfied with the service I received and will be using them in the future for all my plumbing needs.
Amazing company!! Kyle and Hunter were 100% professional, friendly, knowledgeable and timely!As a new homeowner, I am nervous when anything has issues or breaks. The entire company eased my nerves and helped make a not so fun experience the best it possibly could be. Thank you so much!! Highly recommend!
Hunter did a great job. He changed out our Anode Rod in our hot water heater and it was not an easy job but he stayed on it till the job was done. Very satisfied with the work that was done.
Stephanie Martin
a year ago
This is the second time we have used rooter works and each time a great job was done. DeLonn was the technician on the job this time and he did a great job. He got our drains unclogged, bathtub drains fixed and new pipes replaced,our washer drains unclogged and cabled. He was very respectful and recognized my sons when they spoke to him(even joked with them a little lol). DeLonn kept me up to speed through the whole process of the job. I was given a fair an decent price as well for all the work that needed done and an all day job.(Literally) I would highly recommend the company and DeLonn for anyone needing this type of repair fixed and will definitely be using them again if needed.
Our service was excellent. My plumber, Brian Taylor, was extremely professional, clean and thorough. He even helped me with tasks that were not part of the original service order! Would highly recommend and use again in the future.
This company is fantastic! I appreciate Jared & Peter's help. They both were very professional. I could tell that they were really tring to help us and they cared about our problem . They stuck to their word and quote. A big thanks to Peter for completing all this work with a positive attitude and a smile.
Whitney Brown
2 years ago
Jim was a very friendly and helpful technician. It was easy to set up this service, and even easier to work with Rooter Works when we had a small issue after the install (which was not directly caused by the install, FYI). They were reliable, and honest. We will be working with this company in the future.
Message said they would call first thing and they did. Called one hour later and told me they would be at my house in 30 minutes and they were. Brian Merrill Sr. Worked on water heater replacement until he was done. Excellent work from an excellent man.
Hannah Douglas
4 months ago
Daniel did a great job. Very quick to respond and took care of the problem!
Initially things went well. I thought they had done an excellent job repairing my old broken main drain line that cost me thousands. I trusted their judgment with them being the experts. But now not even a year later the drain is broken again! Most likely due to their half way job leaving most of the old pipe they knew was compromised so they could get in and out faster. They'd even said it's not uncommon for pipes this old to break so in hindsight why wouldn't they replace the entire pipe they'd already dug up instead of just a portion? It's basically like they didn't fix a thing and now they've been avoiding calling me back to fix their mistake. I would never recommend them to anyone.
Janet Van Schoik
2 years ago
Brian went to work right away and determined the problem. He patiently and thoroughly explained the situation and answered my questions. He put my mind at ease because I had great concerns about the seriousness of the situation. He took great care to keep my house clean and cleaned up after himself. Brian is very personab!e, efficient and a real people person. Will highly recommend this company to others.
They did good work. However, the finance guy gave me some loan options. I picked the 18 month deferred interest loan without monthly payments because I had covid and was off work at the time. That is why I picked this option. If that option wasn't available, I wouldn't have had them do the work.. He told me I could make payments anytime as long as the loan was paid off before the 18 months was up and that I didn't have to make monthly payments. Well, unbeknownst to me, I started getting statements in the mail requiring a monthly payment. I feel taken advantage of by this company. Very unprofessional and I do not recommend this company because of the financing issue.
Jim Witt from Rooter Works installed our new water heater. Very professional. Put coverings on his shoes. Neat and tidy. Fast install. Well done. Definitely recommend.
Ronda Gilliam
3 years ago
Our technician Ash, was very professional, knowledgeable, and courteous. We appreciated that he took the time to explain what his work would entail, answered any questions we had and gave us a price quote before starting the job. He tested our water at no charge, and we talked about a whole house water purification system that we are considering in the near future. We will definitely recommend The Rooter Works Plumbing and Drains. Thank you Ash for a job well done!
We had a clogged drain tile in our backyard. I called on Monday to schedule an estimate, they were out on Wednesday to give the estimate and returned the next day on Thursday to complete the work. They were here for several hours working relentlessly to solve the problem. We cannot express how grateful we are that they took the time to do the process repeatedly in order to unclog our drain tile. They were friendly, polite, engaging, and went out of their way to get the job done the right way!! This is a company that we will not only use in the future if we need to but will recommend to anyone who needs a plumber!THANK YOU BRANDON
Zaftig Brewing Co.
a year ago
Fantastic service!! As stated we got a call 45min before arriving. Daniel listened to the issues we had and recommended a clean out of our sink lines. Also fix a water faucet volume issues and a urinal that was using too much water.
Daniel Neal was amazing and helpful! He explained everything from start to finish and made sure I knew exactly what would be done. No surprises! I would highly recommend this company and Daniel for any plumbing needs. Thank you!
Brandon Burgess with the rooter works is an excellent plumbing technician. He was on time, followed all of the covid-19 protocol, personable and professional. He completed the repair in just a few minutes. I would highly recommend him
Alec was awesome! So nice, so knowledgeable and efficient. He installed 3 ceiling fans for us and is coming back to add more outlets in our garage. We could not be more pleased with him and his work!!
Anthony Reynolds
4 months ago
Ian did an amazing job. Top notch service and quality!
Cecelia Bishman
2 years ago
Brian Merrill and Dee came on time this morning and were extremely helpful in letting me know my choices after checking out my toilet. I felt very confident that Brian not only knew what he was doing but was being completely honest with me. I had them install a new toilet and will definitely use them again. Both men made me feel I was using a very reputable company. Thanks gentlemen.
Bill Brunskill
a year ago
Our technician Brian Taylor found the problem to our sink right away and fixed the issue. He did a great job! I highly recommend Rooter Works for your plumbing needs.
After being in contact with 9 plumbers (3 of which actually came to my house and 1 of which tried to scam me), Rooter Works swooped in to save me and my newly purchased home. I needed a mainline cleanout installed and full jet cleaning of the line. Jerrod came out to do my initial estimate and immediately agreed to hop on my roof with his line camera so we could get the full picture of what was going on and where my mainline met the city sewers. He was very personable and did a fantastic job keeping me updated on the progress of my issue. The excavator crew was also great and gave me peace of mind. Since I was dealing with a costly project, I was also thankful that financing options were available (though their quote for services was still less than 1/3 of that quoted by another company). Praying that I will not need any more of their services soon but will definitely call them again if I have other issues!
Sarah Burnham
3 years ago
I never thought I would say having our water heater replaced would be a great experience, but these guys made sure it was a painless process for us. First and foremost they serviced our area, which is an hour outside of Columbus. They were great at communicating every step of the process with us. Jarrod, our technician was top notch. He had our old heater ripped out and our new one installed in a flash! He even kept the box and the tube insulators for our boys to play with. I would HIGHLY recommend Rooter Works Plumbing for any of your plumbing needs. We will certainly remember them if we are in need of plumbing services again. Thanks guys!!
Marie Pollock
3 years ago
They were great! Seth was our tech and he was awesome. He explained everything, he cleaned up after himself, and he was very polite. He also gave me a couple of options that varied in price and time - which I appreciated. And!!!! They came out to the house within 2 hours of me calling! I’ll definitely use them again!
Jim was our technician and did a fantastic job. He was careful bringing in the new water heater and taking out the old. Very friendly. Showed how the new unit worked. Appreciated his work and attention to detail.
Christy Burkland
a year ago
Senior was knowledgeable, professional and a pleasure to work with. He found a wiring issue and quickly called in Sparky from Mr. Electric Works. Great teamwork!
We needed the gas turned off, plugged and leak tested leading from our old dryer. Shoe, was professional, polite and very knowledgeable. He explained the entire process to me and gave me a quote before I agreed or payed anything. I would highly recommend him.
Outstanding. Josh is very Respectful, Honest and very Knowledgeable. Exceptional background and explanation of the problem and how to fix it. I will refer Rooter works to my Family. We both have a Family and children in common. Very down to Earth.This world could be alot better if more humans where like Josh. Excellent Customer Service and work. Give this Young Man a Something for just Being Awesome. ???☑
I live in a whole different state than you all. However, your website had a helpful article that helped me unclog my toilet. Your articles are well written [am a content writer myself] and based on your reviews, your customer service is on point. You don't get that nowadays. Thanks for being excellent!
Brian Merrill Sr. came out to to look at the water damage i had on my ceiling and was very friendly towards me and my family as soon as he walked in our home and i knew right then we had the right guy to do our job. He ended up installing a new toilet for us and it didn’t take him long at all. He was very helpful and gave me great tips to keep in mind especially having three kids at home. I called him out a second time to tape the spout up in my shower because i noticed dripping coming out of my bath spout. He came on time and moved an appointment back to get me in his schedule first thing in the morning and also didn’t charge me this time for taping the spout even though he drove 40 mins. to us. I would highly recommed Brian to future Rooters Works customers.
Brian M II did an outstanding job replacing the outdoor spigot on my residential home. The pricing was fair, the job was quick and efficient, and I'm a happy customer as a result. I will be looking at using them again for my plumbing needs.
Kathlyn Heywood
2 years ago
Rooter Works is rebuilding my trust in their company and it’s goals of customer satisfaction and quality plumbing at a fair price. Shortly after posting an earlier very negative review I was contacted by phone by Dave, the drainage supervisor. After discussing my earlier experience he said I should have been given several options to solve the odor problem at different price levels. I had only been given the most expensive option. He told me he was going to do two things: first, he gave me a 67% refund off of what I had initially paid, and second, he wanted to come to my house to see what was causing the continued odor and determine what could be done. On closer inspection he thought the problem was a leaking drain line from the washing machine to the basement main drain. Jerrod came by the next morning to video the drain to see for sure that it was leaking. Jerrod was very friendly, open, and professional. He showed my wife and I what he was doing and explained what he saw was going on. It was clear from the in-line video that the washing machine drain line had no water running throught it. The water was running under the basement floor and bubbling up into the basement drain. The odor was the stagnant water under the basement floor. Jerrod put together a thorough proposal to replace the non-functioning washing machine drain line and tie it securely into the whole drainage system for the house. My wife and I were pleasantly surprised that the quoted price was about half what we were expecting. We are going ahead with Jerrod’s fix, and looking forward to an odorless basement.
Donald Winford
3 years ago
I have nothing but high praise for the excellent service I received from this company. My drain wasn't draining properly, and it wasn't easy to figure out why, but the tecnicians eventually figured it out. Both Kyle and Jarrod were highly professional and very friendly. I especially liked Jarrod's cheerfulness as he did the job, singing to himself along the way. The price was excellent, a great deal given the difficulty of the job. A+ grade.
patti staats
8 months ago
We called, got here same day, ran snake in our clean out, no more problem. Guaranteed for 3 years, se ind time we've used them. A++++++ service.
Carly DeLucia
2 years ago
Josh Mack helped unclog our utility sink drain. He was awesome! He explained everything to me and fixed the problem in under an hour! I remember him helping us at our old house too!! Thankful to have a working sink and water no longer water leaking behind our washer.Carly
Brody Gingrey
2 years ago
Shoe and Aaron worked on several issues in our house this week and we couldn’t be happier with them. They worked long hours and there was a lot to be done and they just worked and worked until everything was working and they were so friendly the entire time. I would absolutely use them again and recommend them to anyone. Thanks so much, Aaron and Shoe!! So happy to be able to use everything in our house again without worrying about any more leaks!!
Very responsive to our business needs. Will definitely use them again if a situation arises.
We had (3) service calls from the Rooter Works and they being outstanding every time. In my opinion there are not many plumbers better than Kyle from the Rooter Works in the Columbus area or the State of Ohio. Kyle does an outstanding job explaining the required work to be performed and breaking down the estimated costs. Kyle is very efficient on his work. I have complete confidence in Kyle’s work performance and work ethic. I would recommend Kyle and the Rooter Works for any plumber related residential needs.Kyle was great. He addressed our needs and took care of the problem on the same day. He explained very well the work involved, and price up front. Will recommend Kyle to any pluming related job.
Andrew Tarrier
4 years ago
Matt did an awesome job, he was very professional and helpful and his technical knowIedge was obviously on point. I was very impressed on the ability of Rooter Works to come out the same day of the service call request AND complete the task same day! Would recommend to anyone looking for plumbing work needing to be done.** It's always nice as well meeting a fellow veteran as well and talking with them on the topic! Good job Rooter Works for employing a combat Veteran as well!
We are highly impressed with Jack and this business! He was very professional, courteous, knowledgeable and considerate. He answered all our questions and was very thorough. Price was reasonable. They earned our respect! Definitely will use them for all our plumbing needs!!
Danielle Kisamore
a year ago
My husband & I decided to go with this company as they had good reviews. We were scheduled to have the company come out on a Tuesday at 3:30pm and the plumber called at 3:25 to cancel because they had an emergency. I thought ok emergencies happen..whatever. They had to reschedule a couple of days later. When the plumber actually showed up, he just looked at our leak, took a picture of it, went outside to see where the water line came in to our house and said he would have to have an estimator come out the next day and then just left without any other explanations. Guess what happened the next day..THEY CANCELLED AGAIN! My husband called to cancel the service and the customer service lady didn't even seem to bat and eye and just said Ok we will cancel your service.Their service definitely treated us like we weren't important so we will never be using them again in the future.
Michele Turner
a year ago
Jack, Jerrod , calob & Danny came out to my house due to no drainage out to the street. They hydro jetted our lines and found some minor issues and that the main issue was indeed our sump pump. They were awesome!!! I recommend the jetting for sure! They camera your lines and show you what they find. Awesome group of gentleman especially Jack & Jerrod:)
Nicole Leinweber
2 years ago
I recommend this company for fast and reliable service. Their technician, Jack, was extremely professional and took the time to explain everything. Jack provided exemplary customer service with a personal touch. He put my mind at ease, and solved the problem rapidly. His expertise was much appreciated. I found this company to be quite affordable.
Greg Phillips
2 years ago
Mr. Taylor was on time and straightforward about the work that needed done and the costs - there was no surprises. I couldn't be happier with the end results (new shower/fixtures and tub surround). As a bonus the cost was reasonable too. I would use Rooter Works again and highly recommend them to anyone needing a bathroom install or repair.
I appreciate the urgency to which my basement drain was handled. Thanks to Alexa for scheduling a technician immediately. Joshua arrived within 2 hrs and resolved my issue efficiently. He and Frisk provided all my options without hassle. Appreciate the service and will use again.
Jeffrey Simon
2 years ago
Kyle repaired a leak in the plumbing from the water tank. It was a easy fix. There was a quick connect that became partially connected, and Kyle snapped it back in place. He was done in 5 seconds. Fixed at NC! He provided a few options to bringing the plumbing up to code. I recommend Rooter Works. Kyle was professional, and explained the code issues I have. ? To Kyle!
Jack Miller was our tech and he was so nice and very respectful. Explained everything to me and took the extra step by calling our maintenance people to tell them what was happening so they could do their part in fixing the issue. He got them out there! I appreciate the pleasant attitude and would definitely call again and ask for this guy!
Shirley Justice
a year ago
Josh (Moore) was a delight to have working in my home, He worked hard and steady and is very congenial. He answered all questions I had. Josh also took pictures before and after the job and cleaned up messes. I definitely would have him back I have a new walk-in shower. Yea!
We first lucked into this company when we needed a new water heater. They installed it the very next day, which was even a weekend, no extra charge. Aaron was very friendly and professional. He came back today when we needed to find the source of some water in the kitchen cabinet under the sink. He patiently checked for leaks from the dishwasher cycle and then determined that it wasn't a plumbing problem at all, our countertop had been installed without caulk at the sink edge. We weren't even charged for the service call. Thanks, Aaron!
Dr Steven Meyer
3 years ago
Outstanding service! Ramona did an awesome job of getting me scheduled in on a Sunday! Angel came out to my home and he lived up to his name. Another leading plumbing company had been out four times to deal with a training issue and had been unable to fix it. Angel walked in and was able to diagnose it without missing a beat and had both drains working perfectly within an hour and 1/2. He even went out of his way to clean up after. Doesn't get better than that. They are now my go to company. Gold standard service and follow through.
Carolyn Rhodes
2 years ago
Brian Merrill Sr. replaced my water heater..He was delayed and called an hour ahead to let me know he would be late. I chose him to do the work over the other two .estimates I got because he explained everything to me about the product and servive.. I am very satisfied with the work that he did and would recommend him to others.
Kyle was very friendly, helpful, polite and professional. He explained everything he was doing and answered all my questions. He also wrote up quotes for some additional work I need to have done, explaining what he could do. Both he and John were prompt when they visited. I am a first time customer but will most likely be a returning one.
I contacted the company for a plumber to check my water heater. I am a new home owner and wanted to make sure it was operating properly. The company sent BT, a man with a smile like the sun and personality to match. Not only did he check the water heater, he addressed a minor leak and explained the operation of a panel on the front of the unit that was very important for me to know. I would give him 10 stars if I could. You just do not meet people like him every day. As luck would have it, I had a break in a shower pipe when the temperatures dropped recently. I called the company and they sent Aaron. I was hoping to get a technician like BT and boy was I surprised. Aaron was the definition of fabulous attitude! He was patient, professional and extremely knowledgeable. He went above and beyond what was required buy wrapping my pipes in an insulating material. He gave me so many tips and helpful information. I have never enjoyed a visit from a repair person so much! This company has to be number one in customer satisfaction in Columbus. I will always choose this company for any plumbing needs that I have. The final treat was the reasonable cost! You cannot go wrong with Rooter Works Plumbing and Drains, LLC!
This business was able to quickly respond to our urgent neee to have our water line redone. Eric explained what was going to be happening in language we could understand. Everything was handled in professional manner: All workers were courteous and respectful!
Woke up to a plumbing disaster and Brian came out within a couple hours. Quickly identified the issue and presented a quote. Was very understanding that we are night shift nurses working all weekend so we needed a 'bandaid' to get us through until we have time off for the full repair. Looking forward to having them back out next week for complete repair. Very knowledgeable and professional!
Dr. Daniel was very professional. He unclogged my sink with no problem at all. Also Alex in the office was very nice and respectful. Would for sure use them again.
Steve Schwartz
2 years ago
Experience with Jack was outstanding. In spite of the harsh conditions (20* temperature) he was very professional and got to the task quickly and had the problem solved faster than it took to unload and load his equipment. Highly recommend him and this company. Thanks!
Matt Berger was the plumber that was assigned to us through Rooter Works plumbing.Matt was professional, very knowledgable, and not only provided excellent service but did top notch work!I would definitely use him again and even made sure he left his card so I could contact him directly!The reason this is a 4 star review and not a five star is it did take quite a bit of time to get a plumber to our home.we we're supposed to have one at our house on a Sunday and that was cancelled due to an emergency at another persons home.We did get him out there on Monday but not until after 5:00pm.It was OK for us as our issue was not an emergency but I would have preferred a faster turn around time.
Susan Hargrove
a year ago
My tech was DeLonn Merrill, and he was very professional and tried everything to make sure I was taken care of. he even went out his way to help me download a coupon to help me save money. I still have some work that needs done and i will be calling Delonn from rooter works. I am grateful for this experience with them, as it could have been a nigh mare
I am beyond hesitant to ever call for a service person to come do work because on so many occasions I have to repair their repairs myself. I was going to fix this issue myself but the hardware store personnel discouraged me from doing so and suggested to just call a plumber . After looking at several plumbing contractor websites I decided to call Rooter Works bc the reviews seemed genuine and very favorable. I am very happy I did.RW was able to dispatch a plumber the same day I called. Big plus when you are dealing with a leaking drain pipe and unable to use your kitchen sink.When Derrick arrived, he did a thorough inspection of the plumbing issue and after a few minutes gave me two options of repair. I was very happy with the first option and asked him to go ahead and make the repair.Derrick did a great job repairing the plumbing issue. It was (as we found out) an old and very messy slow leak resulting from another plumbing services repair - or should I say NON REPAIR probably some 10 years ago. Derrick, I felt was quite ingenious in figuring out how to fix the leak which was in a very tiny space which also had some water damage. In creating more space around the pipe, he got a solid seal on the new fittings and repaired the leak CORRECTLY, THOROUGHLY, COMPLETELY and NEATLY, and very efficiently. I believe he was only here for a little over one hour from start to finish.When you find a plumbing or any other issue with your home, it can become quite stressful, especially when you find the small issue you think you have is actually a bigger issue. I was stressed, again bc of my distrust of the quality of work some service companies provide. As of today, 3 days after the repair was made by Derrick from Rooter Works, the drain pipe is still completely sealed and working properly and the wood surrounding the old leak is drying out.I truly!!! could not be happier! My mind is at ease!Thank you Rooter Works and thank you especially Derrick! I will call Rooter Works again if I ever have another plumbing issue.
Elaine did a fantastic job. Came out to install gas stove and repair a leaking pipe.... fast courteous, and detailed service including explanation of work needed, and work completed.10/10 would recommend.
Ashley Cantzler
3 years ago
I have to edit this review. Although everything I said was true, once Matt the Vice President of the company found out he was ON IT! He called me and was very apologetic and diligent to get a flooring company here to review the issue! He showed care in correcting the concern and we are in process of getting the appropriate repairs (including the wall repair upstairs) Thank you Matt for turning this experience around!! I truly believe they've done everything in their power to right the wrong! That's more than many places would do. Customer care must be of high priority!Original Review:The plumber spent hours trying to find our issue they ended up finding something that wasn't causing the initial problem and made a repair. After 13 hours here (cutting a hole in the wall of our upstairs bathroom and in the meantime messing up the wall) we took showers and both were still leaking.While fixing the leak he moved our fridge without putting something under it and made several scratches on our wood floors. After almost 7 weeks of broken promises of repair we finally got a refund.Wednesday when I received the refund I was told in a day or two I'd hear back about a floor repair. Saturday- still nothing. I have photos and text message proof to verify every bit of this. I'm so disappointed and mostly in the fact that my house is in worse shape than when we started. The guy put my wains coating back on the wall upstairs but I was told the paint and sealing would be corrected- nope, not done.Yes they gave a refund for the work they did that didn't correct the issue but I'm waiting on the other stuff to be made right. I've gotten nothing but the run around and lies of completion.I hate to do this but don't want anyone else to be put in the situation I have.
Jermery Wheeler
2 years ago
First time I have needed to get a new water heater and I did not know what to expect. We had Carl come out and it was a great experience. It felt like Talking to an old friend because he answered every question and it did not feel like a bother. I also had the opportunity to the office and was not let down either. Will definitely use them for future projects.
Josh was our service provider and he was very professional, courteous and explained clearly what we needed and why. He worked quickly and solved the underlying issue. The office team that schedules was also very professional and pleasant to work with - very responsive.
Absolutely terrific service! Jerrod came evaluated what needed to be done and explained our options. Very professional clean and thorough job. We couldn’t have ask for a better company. Will never use another company only the rooter works. Thank you Jerrod, Jack and Reggie
JEREMY PLOTNER
2 years ago
Kyle and Elaine were fast and efficient in locating a leaking water line that was covering our basement ceiling and belongings in water. They quickly determined that it was leak from our refrigerator supply line and wasted no time moving the fridge out, finding the leak in the line, and getting the right hose to make sure leaks don’t happen again. Will use for any future plumbing needs. Highly recommend!Phone receptionist was great as well. She promised quick response and the plumbers delivered the promised arrival time.
Shoe is an amazing member of the Rooter Works team. His exceptional customer service made me actually contact him for a second issue we had. He has always been available and very knowledgeable. I would recommend this company to anyone and personally request Shoe to do work for me!!!! I appreciate the honesty and great service!
John Anzevino
5 months ago
Tony was absolutely fantastic and fixed the issue fast. Would recommend!
Daniel Neal was fantastic. He explained why I had the issues that I had, what he was going to do to fix them. He unclogged the main drain and the shower drain as well.I 100% recommend Mr Neal and The Rooter Works Plumbing and Drains
Ed was on time and very professional in his work. My price was fair and honest. Great company, and I will be using them again in the future. Thanks.
Came on time and fixed the gas line so it was up to date and extend the line to the kitchen so we could install a gas range. Very nice and courteous. The job was well done and I highly recommend.
Chrissy Bacak Savoldi
2 years ago
We had a very clogged shower drain. The Rooter Works was able to come out within 24 hours and were able to completely resolve the issue. The charged fairly and they were very professional. I will definitely be recommending.
Patti Simmons
3 years ago
I called Rooter Works on Sunday afternoon and was able to schedule an appointment for 8-12 on Monday to have my main drain cleared. They called at 8:40 saying they would be 30-40 minutes, but Hunter arrived in about 10 minutes. Not complaining about an early arrival, but a more accurate time would be appreciated - I was glad I didn't decide to hop in the shower or run a quick errand. Anyway, Hunter was very friendly and professional. He wore booties on his shoes and there were wheel covers on the drain snake which I appreciated. He also cleaned up after clearing my drain, which previous service providers have not done (and I always thought SHOULD be). The quoted price was steeper than I expected but they were willing to price match with my previous service as they said they do price match competitors. Overall a very good experience and will use them again!
Jamie Summers
3 years ago
Jack was hardworking, amazing and professional. He stayed for three hours until my drain was unclogged and saved me thousands of dollars. I don’t know what we would’ve done without him, and I’m so thankful we called Rooter Works. If you ever need anything done, make sure you give them a call. Great job Jack!
The gentleman was very knowledgeable. He explained everything & every step so I understood what was needed & being done. He went and picked up the precise supplies & completed the job with expertise. I'll be recommending The Rooter Works to everyone! Thank you for your service ?
Kristina Greiner
3 years ago
Outstanding service!. The technician Hunter was just amazing. During these uncertain times it was very reassuring to see him arrive wearing a mask and gloves. Not to mention it was raining and he covered his shoes with booties, leaving not a trace behind. He was very polite, knowledgeable and expeditious. I will most definitely be using Rooter Works for all of our future plumbing needs. Thank you so very much!Kristina
Summer Spencer
a year ago
We had Brian Sr. come out to repair a broken outdoor spigot. He did good work on a previous job for us, so I made sure to request his help with this repair. He was friendly, helpful, and knowledgeable.
Mallory Chapman
a year ago
Daniel Neal came and fixed my plumbing problem! I was a crying mess with a flooded basement and called rooter, they sent someone to me withing the hour of my phone call! Daniel Neal showed up and saved the day! Very professional and friendly! He was determined to solve my issue and he did!!!! Im still crying but they are happy tears now! Thank you Daniel Neal!
Michael Restin
2 years ago
Tim (Electrician) was called to replace electric meter base. He arrived on time and wore face covering (mask). He was all business, working fast and diligently and also answering all questions we had. He was tidy and did not leave any debris on our property. We were very happy with his work. Next day Tim called us and verified that all our electric appliances and light fixtures are working properly. I strongly recommend Tim to anyone who need electrical work done.
Brian Merrill Sr. was our technician. He was professional, very pleasant and thorough. He took his time explaining everything to us and asked if we had any questions. My first time using this company and I will make sure to recommend Mr. Merrill to my other friends and families with any plumbing problems.
Leigh Bradley
2 years ago
Brian Merrill was my technician and he was superb! He is extremely knowledgable and installed a new garbage disposal, removed and re-sealed my large kitchen sink and fixed my kitchen faucet quickly and effectively. He is the BEST!!!! I highly recommend him for any plumbing job you may have.
Had another great experience with this company. Daniel was awesome. Friendly, pleasant and a hard worker. The job was finished quickly.
Review update - new toilet leaking within days. In all fairness I was told floor needs to be replaced, water damage made install uneven. I was told no rush, but needs to get done in next couple of years. I called a general contractor within a week who found the the $650 toilet “fix” was still leaking. So again, $650 later - no fix, and paying a general contractor to do correctly.BT was professional, he took his time diagnosing the issue and offered one solution ensuring it was fix properly. He explained he’d normally give 2-3 options - options would be bandaids. New toilet installed same day, great service. Followed covid protocols, friendly, highly recommend. Thank you BT!
Jasmine Rausch
2 years ago
We have used Rooter Works exclusively for our plumbing the last several years. We have had septic, pipe, and HVAC repairs as well as water heater installation. They are our first call with all plumbing related issues. The staff who schedule and the staff they send out have great customer service. Every call is addressed same day or next day. Thank you!
Aaron was great, I would highly recommend him for you plumbing issues. Honest and job well done. I called the EcoPlumber and they told me they could not address my ongoing leak for another 4 days but Aaron from Rooter Works was at my house in less than 2 hours.
Kristen Dunn Dunn
a year ago
I received DeLonn's card from a friend who spoke very highly of his professionalism and the work he did for her. I called him and was not disappointed at all. Thank you DeLonn for not only being professional and quick with the work but also keeping me informed throughout the process
Sarah Elizabeth
a year ago
Brian Taylor (BT) with Rooter Works was able to quickly locate a leak in my master shower that had caused a drip into my dining room. He quickly replaced my shower head, faucet, and drain. In addition, he created an access point to be able to locate these issues in the future. When the work was complete, I asked for an estimate on my exterior water spigot. BT was able to to prepare the estimate, acquired the parts, and replaced the exterior spigot too! Not only that, but he made a shut off valve so that I can shut it down in the winter months. The pricing was reasonable, and service was amazing! I recommend Rooter Works Plumbing and Drains, LLC for all of your Central Ohio plumbing needs!
Courtney MCCORMICK
2 years ago
Had such a great experience with them. They installed a new gas line and came back very quickly when we noticed a possible leak after our oven was installed. Josh and Tyler did a great job.
Called and got an appointment the very next day. BT was on time and extremely friendly. He did great work at modernizing our older heating system.
I had some serious plumbing issues that I didn't know how to fix. They sent Jack out and I'm so happy they did! He's very professional and knows what he's doing! Figured out the problem in less than 5mins! Gave me a price and had it fixed in no time! I definitely would recommend Jack
Both of our water heaters failed at the same time and were leaking. Jim came to our house and did an amazing job with the removal of the old tanks and installation of the new. He was upfront with what needed to be done and any charges to be made. Professional and quick for a job well done.
james c Pintner
a year ago
The two guys who dug up and repaired my storm drain (Dave and Alex, I think their names were) did a good job, and explained what they found and why the problem had been causing water to back up and stand. Since they did the work, there's been some rain, and water isn't backing up at all any more. I'm a happy customer.
Brian Williams
a year ago
I called Rooter Works for an estimate to unclog the drain to my kitchen sink, water was backing up into the sink and would not completely drain. When technician, DeLonn arrived at my home he inspected the drain and gave me an estimate for the job. I agreed to the estimate and DeLonn got to work. After more than an hour of snaking the drain, we realized that the job was more involved than we initially thought. DeLonn provided me with a new estimate for the additional work which was fair for the time involved. He ended up replacing a ten foot section of drain pipe that looked to be about 95% clogged with about 20 years of kitchen waste. I would definitely recommend DeLonn to anyone with similar issues; he was knowledgeable, thorough, neat and professional. -Brian
The Rooter Works is our go to plumbers. We have had several major things go wrong this winter and they have made our life so much easier. They consistently go above and beyond for us and continue to be our go to plumbers. From big projects to small questions, they are there for us. Aaron recently fixed the plumbing in our bathroom and did an excellent job. We will be requesting him if/when something else goes wrong in the future.
Never in my life did I imagine that having to pay a company to fix a leak would be a good experience. Shoe with Rooter Works proved me completely wrong. From the moment he walked in the door he made us feel at ease and confident in his abilities to identify and fix the leak. Shoe walked us through everything he was doing and explained it all to us. We ended up having to take a huge chunk of drywall out of our new home which again, made me feel overly anxious as I knew the repairs were not done when he left.Shoe made my family and I so confident in his absolutists that we agreed to pay his company on the spot to correct the issue. Shoe went WAY above and beyond the call of duty by not just fixing my leak, but also helped me measure out the replacement drywall AND educated me on everything I needed to buy to make it look like new. I can’t even begin to recommend Shoe and Rooter Works enough to anyone who needs plumbing services. Shoe earned a lifelong customer today. Many people take out the human component of doing business. Not Shoe, he made a comment to me about how they’re are a lot of plumbers out there. He himself was in the customer business who just happened to doing plumbing. If this company all operates this same way I can assure you they’re setup for long term success.Thank you Shoe and Rooter Works for making a nightmare situation into one were I felt like I had my own family over helping me out.
Josh, Elaine, and Tim were incredibly responsive to a back up in our basement. They came in, explained the issue, and got right to work. Very personable and informative crew. We will call them first if we ever have more issues!
Maureen Donley
2 years ago
Amazing service! Shoe was absolutely outstanding; he was very friendly, knowledgeable and thorough. His sense of humor and singing to Al Green as he worked made my day! I will be calling again with any plumbing needs and requesting Shoe! Thanks so much.
We called Rooter Works to repair a minor toilet leak. They were running late - but the office called to let us know (much appreciated!) and then were in and out to fix the problem very quickly. We were pleased with the ease of scheduling and the transparency of the repair options we were offered.
Brian Merrill recently replaced our water softener. He also replaced an outdoor spigot and pipe. Our situation required a more complex solution. Brian put in the work and made sure we got exactly what we needed. Brian Merrill is professional and knowledgeable. He also brought a bright personality that eased our minds. Brian Merrill successfully completed a tough mission at our house and not a speck of dirt was left behind. We would highly recommend Brian Merrill. Rock Steady.SPC C.
Caleb Sowers
4 months ago
Scott was amazing. Nicest guy ever worked with. Generous and helpful. It would be silly to go with anyone else for plumbing services in the area
Brian Taylor came out to provide a quote and service to replace all of the plumbing below my kitchen sink. Brian was professional, responsive, and quick to fix all the issues I had after a number of attempts of failing to fix the issue myself. I would highly recommend him for any service needed you cant go wrong with his work ethic.
Overall great experience and I would recommend them to anybody. The technician was super professional and had my drain pipe cleaned out and working in no time. I highly recommened the rooter works to anybody!
Grayson Thompson
a year ago
Delonn Merril was awesome, the guy was in and out in no time doing a Hydro for a buyer of ours that is purchasing a new duplex. He went above and beyond to get us video of the working being done, super responsive, and been a total pleasure to work with.
The “TheMoose” Moose
3 years ago
We had a gas leak under our house that was built on a platform in 1942. After Columbia Gas diagnosed the issue, Seth came out to our house in Canal Winchester and addressed the issue. He crawled under the 18 in clearing to replace the worn out pipes and made sure it was done right. He then returned to do a test to verify the leak was taken care of. The manager even came out to inspect our issue. We are very pleased with the level of quality from Rooter Works, and especially from Seth who went above and beyond to fix the issue. I highly recommend the service of this high quality company!
DeLonn Merrill visited our home to unplug our kitchen sink. He was very professional and worked on the problem until all the issues were resolved. He was very respectful of our home and cleaned all the area’s we worked on. We will DEFINITELY use DeLonn and Rooter Works Plumbing and Drain again!
Peter, Ian, Hunter and Cody have worked above and beyond with our sewer line repair from our basement to the outside of our house. This involved jack hammering underneath our basement concrete floor and outside in our back garden. Thy have been extremely professional and upfront about each step in the process. Additionally, if they were ever faced with a problem (such as the weather) they came to us first and we discussed our best options. Not to mention they are such nice guys and very friendly making it a pleasant experience! We will be the first to recommend them to anybody else facing plumbing difficulties!Thanks guys!
I will for sure be using you guys from now on! My sewer has been backed up for months now! I had 2 other plumbing company’s come out to clear them but they didn’t get the job done since it kept backing up. Jack came out and got it done so quickly and efficiently! My sewer hasn’t backed up since and my house is back to smelling great! Thanks Jack you deserve 5 stars man!
Nick Valentino
2 years ago
I called today with an issue and rooter works was the only one willing to make it work and come out and fix the issue for me right away. Peter right off the bat was very knowledgeable and happy to help and answer any questions. He and I talked through the issue and what to do in future cases. He fixed my leak very quickly so I could get my water turned back on for use. With having 2 kids and a stay at home wife in the house needing the water for every day things it was a huge inconvenience not being able to have the water turned on. I would recommend Peter and Rooter works to anybody with a plumbing issue. Thank you again Peter for being very personable and resolving our issue!
Tech Jason came out to clear a main line plug. He was professional and mindful of out property. Was able to clear the drain quickly.
Casey Carmell
3 years ago
My husband and I have used The Rooter Works Plumbing and Drains for several plumbing issues. The plumbers, Nathan Shoe and Angel, were both knowledgeable, polite, and trustworthy. Several times Nathan went above and beyond. We had leaky pipes he came out early afternoon and stayed until late evening to finish the job. Another time, we had a gas scare in our basement—we thought it was from the new water heater installed, which it wasn't. It ended up being a ventilation issue. Other service people were pointing fingers at the other, but Nathan was concerned about doing his job right. He made a few adjustments and followed up with us later that day and a week later to make sure we were safe and the issue was fixed by the HVAC company. When Nathan was tied up with another job, he called ahead and said Angel would be out instead, who was also great! We will continue to use The Rooter Works Plumbing and Drains in the future—it has become a company we can trust.
My well pump finally gave in to old age and my pressure tank was on its last leg. I called The Rooter Works Plumbing and Drains (Marysville, Ohio) based solely on the excellent reviews the company has received from other customers. I was not disappointed. Technician Brandon Mayer could not have been more professional, courteous, or knowledgeable regarding the issues at hand. He worked quickly and efficiently to restore my water within a couple of hours. I even received a visit from “Shu” the operations manager for the company, who had stopped by just to see if everything was progressing properly. That’s awesome service in my opinion! I will not hesitate to recommend The Rooter Works Plumbing and Drains to family, friends, or anyone else in need of plumbing services.
jackie sansavera
2 years ago
We woke up to a leak in our 20 year old water heater and knew what was in store. I called Rooter Works at 8:15am Friday morning and got a call back at 8:45am saying a repair person was 30 minutes away. They came, told us we needed a new unit which we knew, gave us a VERY fair price for a 40 gallon unit and came back with it and installed by noon. This was the most efficient home repair service ever! I highly recommend.
Same day service! All of the other plumbing services I called could not come until days from now, but Rooter Works sent a tech (Kyle) the same afternoon. Kyle explained everything, did a great job, and finished in less than an hour. I will call Rooter Works from now on!
Brandon Beery
4 years ago
We had a pipe burst this morning and Rooter Works had someone out at our home by 9am during a time when they likely are receiving lots of calls for frozen pipes. Chad was our guy and he was awesome. He was nice, informative and did a great job fixing up our situation. He wore shoe covers the entire time which I appreciated too. He answered any questions we had and saved our day. Thank you! Kristen Beery
Kalina Tapealava
5 months ago
Daniel and his assistant were very informative, professional and got the job done
We had a backed up sewer line and I contacted Rooterworks. They came out and got right to work They ran a power auger but it got blocked at 85 ft. Both guys were great ( Eric and John?? ) very personable and knowledgeable about the issues with older houses. I learned some interesting things about my 100+ year old house .The blockage was located and marked. They sat me down and went through all the options available. The area had to be dug up. Rooterworks had several payment options that made it hurt less.The day of the dig, three different employees came, all very personable knowledgeable and ready to work. They finished in about 8 hours overcoming several obstacles.Overall, I have no complaints with the employees or the work. They are hard workers and got the work done. The only complaint I have is with the city inspector. We had to wait a week for some guy to show up, look in the hole that was being dug and leave, all within 45 seconds?Good company!
Dean and Shawn were excellent. I have had issues with my pipes for a long time and no one could figure it out. They took the time to figure out the issue and took care of it. I am grateful and if I ever need work done again, I will reach out to the Rooter Work
I had work done in my laundry area and it was not done correctly. The next morning I woke up to water leaking from underneath the wall. I made a 2nd call and Josh Moone eventually made it to fix all issues. He was efficient. He explained what was going on and I will definitely request his services if needed.
Our gas hot water tank was slowly loosing heat. We couldn’t figure out why. Well one day it finally stopped heating. We called the rooter works plumbing and they came out as soon as they could. My technician’s name water Peter. He was absolutely amazing. He was supper efficient and friendly. I will for sure use this company again and will request for Peter for my work. Highly recommend!
Brian Sr provided excellent service. He went above and beyond to repair my kitchen sink. Very professional and knowledgeable in this line of work. Definitely will be a repeat customer!
Elaine was on time, friendly, professional, and fixed our toilet clog issue. She also likes our dog so that’s cool. Rooter was the only company that would come help on the same day, which means a lot. Thanks!
akmal mohammed
a year ago
We had a gas leak and the plumber came and did an incredibly thorough job finding and fixing the multiple leaks we ended up discovering . He was very professional and patient and very transparent with what needs to be done. Highly recommend them and will call them again if need be.
DeLon was hands down the best repair man we have ever had ! He was professional and on time whis was extremely important to us ! We will use this company and recommend them to all of our friends and family because of DeLon. Thank you so much for assistance!
Greg Griffith
6 months ago
Had a great experience today! A bathroom sink had a tough clog and the technician was able to clear it.
seth kondrath
3 years ago
Needed a bathrub drain replaced so called them up. Had a little bit of scheduling issues at first but we were able to work them out. Angel came out and did a quick and clean repair at a great price. He was very professional and explained everything. The front office staff I've spoken with (Libby and Ursula) were very responsive and concerned while trying to get someone out. Great experience all around, will use them for any future plumbing repairs.
Jerrod came to the house and identified the problem with our water heater. He didn’t pressure us to buy a new water heater and shared good maintenance tips with us. My husband and I are very impressed and will contact this company for future needs.
Tracy Konopka
2 years ago
From start to finish this was amazing customer service! The scheduler was friendly and knowledgeable. The service tech was wonderful. He was polite, friendly, and explained everything to me. He completed the work in a timely manner and a happy personality. Awesome job!!
Matt Brubaker
2 years ago
Carl was outstanding! I had noticed discoloration on my kitchen ceiling coming from my bathroom shower upstairs. Carl explained to me what he could do to search for the problems, outlined my options for resolving the problem and not only helped fix the issue, did so without even having to cut any holes in my ceiling or walls. He was very professional, efficient and I couldn’t be happier with his service. I’d recommend this company and specifically him for any issues someone has in the future. Thank you Carl!
We had Shoe come out to fix a leak in a sink and install a faucet at my parent's house. He did an amazing job. The quality of work was absolutely perfect. He was friendly and caring and a constant professional. I would recommend Shoe to anyone who needs a plumber you can rely on.
Sandra Saffran
a year ago
Brian Merrill Sr. Was very professional. He gave me good advice and explain the system to me since I didn’t quite understand it. I will definitely recommend him along with your company to other family and friends. He didn’t make me feel stupid and very patience with me. He was all 10 stars and very likeable and not pushing at all
Scott Bookheimer
a year ago
Jim installed our new water heater and he was a 10 out of 10. He picked up the water heater, was on time, installed it quickly and thoroughly. He then showed me how it worked as well some other info on the plumbing. I would use them again.
The Academy Irish Dance Co.
2 years ago
Josh Moone came out quickly and was extremely professional. He located and identified several issues immediately and was able to fix them on the spot. He was friendly, polite, and courteous. After working with Josh, we will always call him through rooterworks for help in the future. Thanks again!
They came out to replace our water heater after it started leaking. They were out the next day had everything they needed and a top rate job. They got the old one out without a mess and the be one was installed clean and professional.
Great experience. Josh Moone was our guy! He was great. Walked me through the process. Answering any questions I had. Very professional and nice. Couldn’t be happier with service
matthew bullock
2 years ago
Posted ad on angies list and received a call back within 15 minutes to setup a appointment for a quote the next morning. Brian Merrill sr was my technician, he was informative, friendly, and a experienced professional. Thank you so much for your service and quick response
Called them and 45 mins later the tech was here, he put on his shoe covers and I explained what our problem was. He went straight to work and 45 mins later my drains were running freely again. His name was Seth and he was very friendly and knowledgeable about his trade. He explained what he was doing and when he was all finished he cleaned the area and left it as he found it. I appreciate the service and will definitely will use them again if the need arises As far as cost I believe you get what you pay for and I feel the price I paid was fair
Michael Pusecker
a year ago
John and Q were professional, helpful, and knowledgeable but most of all they fixed the problem quickly. They helped us understand what we could do to help prevent problem in the future and what to look for so we could could call before drains were completely clogged. Great job!
DuWayne Baird
2 years ago
My house has major sewer line issue that I thought had been previously resolved with another company from a flood last year, but they came back up again. I called and Aaron & Jared came out to my house to diagnose the issue. In my case, we have major issues to resolve, but their combined expertise gave me a ton of confidence we're going to fix it once and for all. Knowing how extensive my particular problem is, the estimate they gave me for the scope involved was more than fair. I would recommend!
Beverly Burdette
a year ago
Peter is always polite and efficient. The company has always been able to give me same day service. We also had electrical work done and were pleased with that. We initially had a different company for the plumbing which did not want to address the issues. I highly recommend this company.
Julia Mitchell
a year ago
Called to inquire about service and Tami had a tech sent out within the hour. Daniel Neal showed up for service. He was quick, friendly, and provided a fair cost. Our clogged drains are fixed. Thank you Daniel!
Anthony Dowdell came out the first day to try and solve the problem, it turned out to be a more difficult problem than he initially thought it would be but he maintained a proffessional attitude and did what he could do, but as it turned out he could only put stop gap measures in place (which was greatly appreciated because he was working on the sole toilet for the residence). The next day first thing in the morning he showed up with a partner and some equiptment that was not available the day before. Together the two of them worked to solve and overcome unforseen problems as they occured. Granted the final bill was a more than the initial estimate but the problem seemed more involved than first thought. What I am saying is I do not feel like I was cheated or taken advantge of because Anthony explained everything that was going on (and going wrong) and what and why something was needed to fix it. He also pointed out potential future problems but not in a scary way meant to make me say FIX IT NOW! All in all I feel I got very good service at a fair price. Thank you.
Technitions were not best at repairing job and at first was charged way to much for what little was done. Nathan Shoe, manager, called me after i called and filed complaint. He is the nicest and most professional manager i have ever spoke with. He refunded me some of my money back and then continued to talk to me about the company. He, Shoe, restored my faith in this company that it will only get better.
Our water heater went out the night before. I called Rooter works around 8am and Brian was here within an hour and a half. He quickly assessed the situation and within 4 hours had drained and removed the old tank and installed an efficient new one. He was a true gentlemen, answered all my questions and knows his trade well. Thanks for sending him.
Brian and Brian came out to repair a leak in pipe and some pump which was installed earlier by other technicians which we had a complaint with. They did a great job. And restored our faith in your company. Thanks
Victoria Eaton
2 years ago
Sal was the plumber who came out to give us an estimate. He was friendly and professional and explained everything perfectly. I wish everyone was as respectful of our home. Highly recommend this company.
LaShawn Terrell
a year ago
The customer service reps were very professional but I was told that a plumber would arrive, give me a quote, and be prepared to do the work. The plumber arrived smelling of onions and apologised for eating a gyro before entry. Told me he had another job an would not be able to do this one until tomorrow or later in contrary to what was communicated. I then received an inflated price quote but told how it can be done easily using YouTube. I opted for another company as a result.
Daniel was there within a hour after calling. Pricey but hopefully the issues been taken care of.
Donald McMullen
6 months ago
Shoe and Ian were on time, courteous, and did a good job on a leaky hot water heater valve.
My husband took the day off work lost 12 hours of pay waiting for them to show up to our appointment between 8-12. At 1 they still haven’t arrived. We wasted 5 hours of our day waiting for them to show up. Finally my husband called and canceled the appointment. Very unprofessional!! Find a company that values your time and your business.
Josh did a great job fixing our water heater. He had to go to two different stores to find the part he needed, but was fast and efficient. He also took all of the necessary COVID-19 precautions, wearing a mask and gloves. Each time he came in he wore shoe covers as well.
Glenn Striggow
2 years ago
We had trouble finding a good company to even come look at our unique work, until we found Rooter Works. Even better yet was when they sent out seasoned veteran Shoe! His knowledge and attention to detail help out immensely! Thanks again.
Patricia Williams
4 years ago
Great service and a service person was able to come out the same day I called. Matt Dicker was friendly, efficient and seemed to know just what was needed. He was courteous and cleaned up after his work. Matt had the parts needed in his truck. Would highly recommend and will call again with plumbing needs. THANK YOU. Pat Williams
Stephanie Kopec
3 years ago
I had The Rooter Works come in a few weeks ago to install a new shower handle and valve. it required some adjustment to the pipes. I called and they had an appointment just a couple days away and were prompt on the day. Dominyc did a great job making the needed adjustments from the old valves to the new and they have worked so much better than the old one. I'm very happy and would gladly use The Rooter Works again!
Rory Regan Rath
2 years ago
Eric, Tim, Jack, D & B were AMAZING!!! They unclogged our main line inside our house, and cleared the exterior line of debris as well. They were 100% on time, professional, and explained everything as they worked. Thank you for all your hard work!!
Josh showed up in a very timely manner . Very courteous and professional. They guarantee their work for 30 day as well. One of my very good friends recommended their services, very pleased that I went with them .
Carl arrived on time and not only replaced the ancient main shutoff in the house(the original task), he stayed until the City inspector came...and then worked until 5 pm to trace the new clog and replace the ancient galvanized pipe. Carl was pleasant, efficient, knows his stuff, and got us going again. The water pressure is fantastic, we have no leaks, and can actually turn off the main if we need to!
Elaine came out to evaluate our main issue and was able to resolve quickly. We also had another problem where she was able to diagnose and provide some options to us. Elaine was was very professional, friendly and respectful of our home.
The Rooter Works did a wonderful job clean out my sewer line. Jack was fabulous and kept me informed about what he was finding. Now my sewer line looks awesome thanks to Jack. I will definitely be using The Rooter Works for any other plumbing issues
Samantha Asbury
2 years ago
I called at 1am early Saturday morning and wasn’t expecting my call to be answered. A lady answered and set me up for a callback at 8am. They called me right at 8 and sent out a technician for help. Brian Merrill was our technician and he was amazing! Not only did he fix our issue we were having but answered all of our questions. We will definitely be calling them for our needs from now on! Brian did an amazing job!
Seth did an excellent job of investigating the problem thoroughly before recommending a next step in solving the problem. I appreciate the honesty and determination to find the right solution for the job instead of trying this or that which would have wasted time and money. After him, Tim came to provide me an estimate for the excavation that was needed. He was very informative and my estimate was extremely reasonable. Kudos to them and the Rooter Works team!
Daniel was great! He showed up right on time and cleaned my shower drain quickly! Would recommend.
Brian Taylor was absolutely wonderful!!. I had two external faucets that he replaced and added shut_off valves to both outlets. He was very polite and customer friendly. I could not have imagined better service.!!!! I would highly recommend Brian
I had Daniel come in today to unclog a drain. What a great job! He came promptly was incredibly friendly and got the job done. Would highly recommend. Thanks Daniel!
Jim was the technician that installed my new water heater. He was very knowledgeable, personable and made sure that I understood how the heater worked. When you use The Rooter Works, ask for Jim, he did a great job and seemed to care about his work.
Daniel Neal was great! He was professional, ensured he had the right tools for the job-- he left and purchased the correct tool he needed for my old clogged bathtub drain. Once he had the right tool, he was done in minutes and my tub drain was cleared! Thanks Daniel!
Jerrod D. was our service tech. My Mom had some plumbing issues late in the afternoon and they still came out same day. He was friendly and efficient, he was wonderful. Mom was really impressed and will definitely use them again. Jerrod, good friendly service can be hard to find sometimes. Thank you!
Jennifer Allmaras
2 years ago
We called about a leaking sprayer hose and were given a quote for $685 to replace the entire faucet with a new “luxury” faucet. When I was incredulous, he offered to just provide the labor for replacement at a rate of $275. When he left he assured us we would receive an official quote via email. We have waited a few days, and even called to follow up but have still not received a quote. Fortunately, we were able to go to Lowe’s and buy a replacement part for $12 to seamlessly fix the sink.
Gary was our plumber today. Very professional and excellent skills. Great value. Done quickly. Stayed to test everything. Couldn’t ask for a nicer guy. Outstanding service!
janice christy
4 years ago
In the middle of a very bad cold spell this winter, a water pipe to the outdoor spigot busted. We had to turn off the water to the house. They came very quickly and were able to remedy the issue, which was great. While repairing the problem, they looked at our water heater that had been leaking a small amount of water from the pipe going into the tank, which we were ignoring, thinking it wasn't that big of a deal. Well, it was and the water heater needed replaced. They were able to replace the water heater that day as well and really worked with us on the price. I had called another well known company in our area and they gave a $3,000 quote over the phone, without even looking! Rooter Works came right out and the fix for the burst pipe was less than $150!. We highly recommend this company!
I needed an emergency sump pump replacement and Carl was here within the hour. He did a great job! Great personality and easy to work with. Thank you!
Toni Thompson
2 years ago
Peter was fabulous. He was thorough, found the issues, let me know what needed to be done, the potential of not being able to find parts due to the age of our home, called while he was out to let me know he was going to be out a little longer than planned, found the part and fixed our shower. He also let me know of something that will need to be replaced in the future because of our hard water, but wasn't causing issues currently.
Just a quick note I’ve been in the customer service business for 25yrs. Yesterday my newly finished basement was taking on water due to a failed sump pump. Called Rooter Works and the responsiveness and professionalism the technician Kyle had in getting a new sump pump installed in an emergency was beyond fantastic. Possibly saved me thousands. I will be recommending Rooter Works and Kyle to anyone with plumbing needs.
We called for an appointment Tuesday after 4, scheduled for the next day to get an estimate for the job. Peter called & let us know when he would be arriving. He had the parts needed for a simple & quick job & charged us a fair price. Thank you Peter!
Undead Mofo
10 months ago
Ill make it simple I had a leak that was caused from them and they told me they would have to cut the ceiling out to fix the leak but because it was there fault that there insurance would cover the repairs by the way I was talking to one of there managers the whole time that's who told me this stuff. Long story short because I was a fool to trust them and not record everything they now claim they made no such statements and don't have documents of it and now I have to pay for all the repairs that they caused to my ceiling and wall. Don't waste your time from theses people. Also I have gave this company over 10k in plumbing repairs and they still did this to me. Satisfaction Guaranteed,Customer Focused direct from site what a joke.
Phylicia Vann
2 years ago
My technician today was Aaron,he was absolutely amazing! He arrived on-time, dressed in proper PPE, and maintained social distance. Aaron was very knowledgeable, answered all my questions, and even taught me how adjust the temperature behind the knob. Definitely plan on using this company again and requesting Aaron.
Bohdan stupka
2 years ago
I needed to install a new dishwasher in place of old uninstalled. Called Rooter Works to get an estimate, was told that estimates not given over phone, scheduled an appointment, tech came to our house and estimated the dishwasher installation at $450.00(??), all parts I have provided, this price for connecting two hoses, drain. and water. Unbelievable!!
Kyle and Tim were absolutely wonderful as we had a large list of plumbing items to take care of for our 1950's home. If you are looking for quality plumbing work at an honest price, Rooter Works is for you.
Tommy Ferguson
2 years ago
Jim is the absolute best! He was prompt and professional. I needed a shorter tank and he took care of it. Your company needs more people like Jim! I would highly recommend him for all of your hot water/plumbing needs
Jillian Cleary
2 years ago
Brian (BT) did an excellent job of installing a new shower valve in our main bathroom. He went out of his way to move a support beam and relocate a pipe, making our DIY bathroom remodel even easier. He was professional and efficient, and Rooter Works gave us the lowest quote of several companies in the area. Thanks so much for a job well done!
Daniel Neal was quick and professional! You guys are amazing! I definitely recommend using The Rooter Works, I called them today and they where able to provide service within one hour today!
These men (Jack & D) knew what they were doing & did it well. Had a serious blockage. They went above & beyond duty.Communication was clear, work steady & thorough. I chose this company at random & believe I lucked out! Appreciated their answering many questions; as well as standard courtesy of masking & foot covers in the house. A top notch operation/ company.
On Monday, we had a mess in our basement from the sewer backing up. My husband called Rooter Works Plumbing and they sent out Jack who explained thoroughly what needed to be done, what would help in the future plus what had caused the problem. Jack was polite, neat and efficient in his work and the pricing was reasonable. He covered his shoes plus the wheels of the machine he used and tarped the floor all around where he was working. He was in and out of our house in a little over an hour and everything is functioning great. We really appreciate his knowledge, explaination, and willingness to answer our questions. We would give Jack and Rooter Works Plumbing five stars for their great service to our family!! Thanks, Jack. Ken and Diane,
Grace Garrison
11 months ago
Called them this morning and in 40 min they where her, Danial was so professional and polite, got the job done and was out of the door in no time, I was really happy my kitchen sink was working again before the weekend. I would ask for Danial again if I need help again.
Plumbing issues are a nightmare! My sump pump was not running properly and my basement was flooding! Delonn was great, diagnosed the problem and fixed it! Not only that, he gave me advice and suggestions to help prevent the problem in the future! This company is awesome, their techs are too!!!
Very good, professional, friendly, and clean - thank you to Daniel and Terry. Can’t recommend enough.
Oh my goodness, let me tell you about the awesomeness.Short Version: They worked hard, were honest, and stayed with me until the job was done, even after a few curve balls were thrown in. I am wildly impressed.Long Version: The contractor the built my laundry room was a moron. He did a ton wrong and I had no idea. So when we hooked up our washing machine, water started spewing up out of the pipe.Rooter Works comes in on short notice, sends out a guy (Justin) who fixes the dumb stuff the original contractor messed up. Then he discovers the that line was clogged up, after he does his best to clear the line, he calls in backup.The second guy does what he can with the snake, but it's just not enough to get the job done. So our new guy (Eric) leaves and comes back with this water jet machine and a few minutes later our pipes are draining like new copper!Seriously, these guys worked hard, explained what they were doing, and were honest about the troubles I was facing. It was a fantastic experience. I now know who I'm calling when I have a plumbing issue!
Nate Daugherty
2 years ago
Jack, Fritz and Hunter showed up in less than on hour after I called about a backup in my basement drain. The issue was fixed quickly and everything was thoroughly explained in the process. The guys were extremely knowledgeable and friendly. Highly recommend.
Melody Barler
2 years ago
I called and they sent a tech quickly he was so nice and very respectful. Explained everything to me and even went above and beyond by calling our maintenance people in our gated community to tell them what was happening so they could do their part in fixing the issue. He got them out there! Haha I appreciate the pleasant attitude and would definitely call again and ask for this guy! Jack Miller you're a prince!
My sink and shower drain have been clogged up for so long they were starting to smell and I wasn’t sure how to fix it and didn’t want to get any nasty on me. Jack came over almost immediately and took him less than 30 minutes to get everything unclogged and running again! I do recommend this business to anyone having issues they are very quick, professional, and efficient!!!!
Tiffany Davis
4 years ago
I had Dustin d my technician and get was great. Very thorough, answered all of my questions. Didn't mind me hanging around to watch and told what my steps would be should they have been escalated. Comes with a 30 day warranty if it back up again it's free for them to come back out and take another look. I feel good about what they did and would work with them again.
In an attempt to save a few dollars and to take pride in ownership of my own place, I decided to tackle a tub to shower conversion in my guest bathroom after receiving 2 quotes from some local bathroom remodeling companies. One quote just to take out the walls down to the studs, remove the tub and replace with new drywall, an acrylic shower base and acrylic walls with a basic sliding shower door was $8k. The second quote was just as much.So off to the warehouse improvement stores I went to price out all of the materials and pick out my the items I wanted.In one weekend, I was able to get the demolition completed and was ready to get started on the meat and potatoes of the project. After the tub was removed, I discovered that the water lines would need moved since they were on the outside of the studs. After getting some advice from my Facebook friends, I was convinced that I could tackle the relocation with some Pex and Shark Bites. Shark Bites are definitely a gift to plumbers but you just need to be sure that you get the correct ones. After many trips to the big box warehouse improvement stores and a small fortune invested in Shark Bites, I finally had my lines put together. However, after turning on the water, my handy work was soaked along with my pride.After 2 day of no hot shower, I called The Rooter Works at night and received a call back the next day. At 9:48am, Marcus was at my door step and I showed him my attempt at becoming an amateur plumber. Marcus applauded my attempt and worked up 3 quotes for me. After discussing each one, I went with the Silver option that fit my budget and accomplished all I needed to put my project back on track.Marcus was professional and knowledgable in his craft. He even returned a good portion of my Shark Bites that were not compatible with the materials I was using so that I could return them and receive a refund. The plumbing project did take a bit longer than anticipated but that was a very small inconvenience to the bigger picture of having running water in the house and being able to complete tasks such as running the dishwasher, washing machine and being able to take a shower.The Rooter Works was there for me in a time where I needed some professional services and it was done right.
I can't remember his name but he was very helpful and walked me through the different things that were being done to fix my sink! I'm very grateful for this company and I'm glad that they were so helpful
Bryan and Bryan were at my house on time Dida fantastic job very polite Could not ask for a better 2 guys Very professional Anyone would be happy to have them work for them If I need any more work done I will definitely ask for them Great job
Jerrod at The Rooter Works was fantastic. He found the clog, laid out all of our options, and ended up saving us $2000 in repair costs. Would not go with any other company other than Rooter Works.
Weston Thobaben
a year ago
Brian Taylor (BT) was a pleasure to have in my home to repair a few of our leaky pipes. Polite, respectful, and professional. Both the service and repair was quick.
Bryan Merrill (Technician) responded to one of my clients properties out of our normal service area. I've never used The Rooter Works Plumbing and Drain, LLC so I was a little apprehensive at first. Bryan Merrill, Melissa & Kayla where all very professional and was able to respond within a couple of hours of my call. Bryan called me with clear and concise updates and instructions. I'm looking forward to working with The Rooter Works on on all of my plumbing projects going forward.
Sherry Webb-greer
2 years ago
Hunter, Kyle and Z were the most pleasant workers. They explained everything they did so you could understand what was going on. They were sensitive to our needs and I felt they went above and beyond what you would normally experience with repairmen. Thanks, guys. i really appreciate you. lI would definitely call them again.
Had a service done today and everything went amazing, they showed up at the correct time! and also brandon who did the repairs was very professional and knowledgeable and made sure we understood what the problems were and what was wrong with our appliances, I will definitely use in the future
They came out on a Saturday when we had a hot water tank leak and no running water with 2 small kids at home. The tech was friendly and knowledgeable. He fixed our problems and explained everything in a way we could understand. Great dude, great service. Will recommend to friends and family!
JoEllen Busby
2 years ago
Technician Aaron was very helpful. Explained each step. Wore his mask/shoe covers. He had to return a second day d/t replacement part still under warranty
I would not hesitate to recommend this Aaron/Rooter Works. .
Norton Family Dental
a year ago
Would highly recommend Rooter Works. Brian M. Sr does such a great job whenever we need him. He is always quick to get to us and he is very efficient!
Tyler Dewalt was fantastic! We have been hiring a lot of contractors lately and have been disappointed almost every time. I was very concerned about hiring another contractor to have something important done right. Tyler spent time with me to explain the required details to be up to code and was extremely knowledgeable regarding how to properly install hot water heaters. By the time Tyler was finished and packed up I was extremely pleased with the results and the experience.
Excellent! James was very courteous and knowledgeable. He showed up on time, documented the problem and gave me the quote. After I approved he got right to work and had the drain running in no time. He cleaned dried up the work area after thoroughly testing. Highly recommended
Tyler Dewalt was very professional and explained everything to me with my old hot water tank and the new hot water tank being installed. We ran into some difficulties but everything was told to me so I could fully understand. He left the workplace clean and was very efficient for the two days at our house.
Danielle Cantrell
a year ago
Such wonderful technicians came out fixed our issue same day! We had flooding in our basement and they came out and got us fixed up and a hot water tank replaced as well!! Will be calling again in the future!!
Theresa England
6 months ago
Rooter Works is very good, Dan is awesome, nice and polite and does his job good. Thank you Dan
Called The Rooter Works Plumbing and Drains to fix my dishwasher plumbing. I thought I knew what the problem was but wasn't sure and I wasn't sure I could actually fix it. Brandon Mayer came in my door, I explained what I thought the issue was and he LISTENED! Agreed that may be the issue and had it fixed in 5 minutes. WOW -- 5 STAR CUSTOMER SERVICE! Thank you Brandon!
Hailey Rodriguez
2 years ago
Today Shoe (Nathan Shoemaker) came to fix an issue with our water heater. He was very polite and friendly! He also got the job done in a timely manner. I hope that if we have a plumbing issue again in the future that he is who comes to help! :)
Ronald Picklesimer
a year ago
On Thursday, July 8 2021 I had the misfortune of having a clogged toilet. I tried to use plunger, but to no avail. Then I had the good fortune of having Elaine of The ROOTWORKS sent to my home. She was prompt, courteous and professional. She got straight to work and had everything running smoothly in no time. She also noticed a minor problem and resolved it as well.. Thank you ROOTERWORKS and thank you Elaine or a job well done and your pleasant attitude during the whole time. Service like this is very rare these days.
Salem ALMAANI
9 months ago
Daniel and Tony were awesome. Very responsive and fixed my basement drain very quickly. Great job!
I used to have a 5 star rating for these guys from my first 2 jobs, but my most recent experiences have not been good. I've used them before and thought they had been a good value (vs Roto Rooter at least), but at this point I can't trust them.My first issue is that while I had some work done in a bathroom I was charged $425 but the invoice doesn't explain the charge. I've called them 4/5 days last week and no one can answer why I was charged and nothing has been done about it.I looked past this (as I figured they would get back to me) and scheduled an appointment for last Tuesday because I had a leak in a shower pipe and I wasn't going to continue using it while it was leaking. The evening they were supposed to come out I called to see if they were coming out and they said they were. That didn't happen so the next day I called and asked when they were coming out, and they told me they would come that day. Again, that didn't happen so I called in and eventually talked to someone who said I would be prioritized the next day. The next day they showed up at 4pm (scheduled to show up between 1-5) and after waiting all this time to get an easy fix (I kept telling them it would take less than 30 mins when scheduling) they quote me at $200 and that's all labor, I had the materials. So I waited 3 days for a quote of $200 (their initial quote was actually $300 but there was a $100 deduction) for 10 mins of labor. In case you were wondering how difficult the job was: They cut a pipe a resoldered a new one with a coupling and valve and charged me $200.I understand you need to make a profit, but I don't live in a high cost area and that rate of labor is $400-600 per hour for LABOR. I was looking forward to using them in the future, but they've really turned into a less responsive Roto Rooter twin.
Shane Campfield
4 years ago
This was probably my favorite experience as a customer. No hot water was coming in through my shower at all and I called to have someone come out and help me locate the issue. I was afraid the hot water tank went out and it did. I have a little brother who has downsydrome and we have one shower so I needed this fixed immediately. Jerrod came out and was the absolute best to work with. He kept me informed the entire process. He was so easy to talk to. He didn't give me a sales pitch but really seemed to want to help solve my problem without breaking the bank. During this time, I actually accidentally locked my dogs in my bedroom and he stopped what he was doing to try and help me. He was amazing. He was able to fix everything in the same day.
My tech Brian was fantastic he was through and even went the extra mile to set everything up the way my family preffered. Would have rated 5 star but the company did have to reschedule on me however I do not hold this against our tech.
Tania Williams
a year ago
I just wanted to leave a positive comment after the first one I left. The manager Michele called me back with a half hour of my experience. She explained that there was a mistake made. And owned it. Also she renewed my appointment and promised next day service that Tammy originally gave me. So I'm happy to report that there was an attempt to reconconcile which was gladly accepted and appreciated! Thank you Mi chele!
Ruby Mustapha
5 months ago
Daniel did a good job in cleaning our drain, was professional.
Patricia Lewis
a year ago
I am very impressed with the quality and neatness of service that I received from Carl, the technician.
He answered all of my questions in terms of how he would complete the repair and how to contact the City of Columbus to do the things they needed to do. Great Job!
Jim installed our water heater. He was super friendly and knowledgeable. He gave honest insight and helped me with deciding between a few options. I highly recommend Jim and The Rooter Works.
Andy Schwochow
2 years ago
Nathan Shoemaker was great! He was professional, polite, and extremely helpful. They did honest work, and gave a reasonable price. Highly Recommend their services!
The technician Brian Taylor was great. He went over and beyond, even went and pick up the part for me, which was of help to me. Thanks again Brian for an awesome job and a job well done.
dan and jacky hayes
a year ago
I would definitely recommend Rooter Works for any outdoor drain service. They went above and beyond to make sure we were satisfied with their service. They came out numerous times to make things right and make sure our problem was solved. I will definitely use their services again in the future.
BB (Brandon) was wonderfully personable and gave our family a great education on water heaters! He was fantastic. He came to the house and was able to leave and return to fix our water heater! Awesomeeee customer service! ??
Had them out today turned out we needed a new tank. Sal was my repairman and he was awesome to deal with. He made sure that everything was done right and did a fantastic job.will use them in the future if needed.
Nexida Feliciano
a year ago
Shower drain was clogged. I called 2 other companies and they could not provide services until Thursday (4 days from today). So I called Rooter Works at 10:30 am and they showed up at 12:30 p.m. Delonn Merrill was efficient and effective. was done by 1:20 p.m. would recommend The Rooter Works for all plumbing and drain needs.
Lindsey Stuart
a year ago
The Rooter Works were communicative and pleasant to work with. They helped us determine what we needed done and how they could help. They were extremely kind!
Kiyal Izaldine
2 years ago
Elaine Kennedy from The Rooter Works Plumbing and Drains provided wonderful service to me! She's a fast and hard worker who gets the job done! The company provided reasonable priced services and helped solve my problem!
BT was wonderful. I am a single parent and was worried what I was looking at for repairing my outdoor spigot. I can't thank him enough and sing his praises because he was honest, fair, kind, and so efficient. So professional. I will definitely be using them in the future!
Tonya Wickline
a year ago
Daniel was great!! Very professional and knowledgeable!! Fast efficient and knows his work. He definitely gets a 10 with us.
Frank romane
9 months ago
Daniel and his partner came and fix my tub. They were very profession and insufficient. Great service . Would recommend.
I had them out because my shower valve/cartridge were not functioning. They gave a fair price and were very professional. I would definitely recommend them to anyone who needs a plumber. Multiple friends recommended them with the same feedback.
Dan Prozialeck
3 years ago
I contacted Rooter Works at 1:41 PM on April 28th for a non emergency repair. We are getting new floors and needed a gas line capped. I received a call back that a technician would be at my home in about 20 minutes. Brandon arrived removed a section of gas line and capped the line. I received a copy of my paid invoice by by 2:51 PM. They performed way beyond my expectations. 10 stars on a 5 star scale.
I completely ruined my toilet attempting to flex-seal a leak. Two plumbers (from other companies) had come prior to Brian Taylor. Both of these plumbers said that they could not fix it themselves. BT checked it out, and fixed it faster than I could have imagined. He was extremely kind, helpful and respectful. I recommend Brian Taylor to anyone with a plumbing issue. Extremely Satisfied! Thanks again, BT!
Jack and Fritz are amazing. There was someone else but, I can't remember their name. They were friendly and affordable and help dumb things down for me to semi understand. They explained the procedure and even had a restoration crew come out because everything needs ripped out, but they did fix the problem. Thank you guys so much. And I'll sign it mother hustler. They'll know what that means.?
Jim did install of our new water heater, was very professional and personable. Was in and out in what seemed no time flat. Highly recommend him and Rooter Works for all of your plumbing needs.
Will Marshall
2 years ago
Aaron, Brian T., and Brian M. were very helpful doing some work at our home over the span of two unrelated jobs during 2021. They were very professional, on time, and clearly communicated the issue and the remedies. I will recommend Rooter Works to friends who need plumbing help.
Ganesh Cirisanagandla
2 years ago
Sal is a nice guy and a good plumber. He has worked on my kitchen faucet replacing with a new one. He has lot of patience to work and did a fantastic job. I would definitely recommend him for any plumbing work.
Carol Patzkowsky
2 years ago
Carl, from The Rooter Works, just finished a major plumbing project including a new upstairs bathroom. He was so diligent, thorough and successfully met some hard challenges removing old cast iron. The result is an upgrade to our old house that more than met our expectations! I recommend Carl and The Rooter Works!
I was very pleased with the work DeLonn did. He was extremely professional, and knowledgeable, took time to explain different options I could use. After he was finished, showed me what was the cause of the problem, and made sure lines were running clear and not backing up.
Wendy Shingler
2 years ago
We had flooding coming from our downspouts and septic drains outside. We called and Gary came out right away in the rain and had the problem fixed along with maintenance on all the other downspouts/drains within a couple of hours. What a relief! Gary was pleasant and informative. He definitely knows what he's doing. We will call Rooter Works again for our plumbing issues.
Joseph Pastore
2 years ago
I had the pleasure of working with Gary today from Rooter Works who cleared our main sewer drain. He was professional, competent, clean, polite and on time. We were very happy with the service
Daniel saved the day and found the root of our problem. A root was clogging our basement drain and he unclogged it with skill and finesse. Highly recommend Daniel gets a raise.
Once again another great experience with The RooterWorks. Brian came out on Christmas Eve and changed a water heater in one of my properties. He was very professional and prompt and I was very happy with the service! I will continue to use The Rooterworks for all my plumbing needs.
Dave McDonald came out quick and had my leaking hose to my hot water tank fixed in about 20 minutes. Very fast and Profesional
Kathy Hannahs
3 years ago
We had Jim Witt come to our home to replace a water heater. He is a most impressive young man! Fast, polite, efficient, VERY safety conscious, super tidy, and detail oriented. I am now looking forward to my next plumbing project, which I would ordinarily dread. But, with Jim, he is welcome to come back for ALL my plumbing projects!
This was awesome. Carl did great job putting in 4 shut off valves in my master bath construction site.
Went well. Very friendly and had excellent skills. Job was done in less than an hour and he had to even go for supplies.
Barbara Zweiback
2 years ago
Cody was very good and professional. He installed a new breaker and electrical outlet.
Michelle called 30 minutes before Cody came, and Cody was on time. Michelle also fit me in the next day after my call. My new range is up and running!
Justin McKenzie
11 months ago
Daniel and terry were excellent and got my toiet unclogged after my son got a toy stuck in it. Would recommend rooter works for all you plumbing needs
Had a water heater issue that needed fix. Shoe helped us and was very kind. I really appreciated him wearing his shoe coverings and a mask as I am immunosuppressed. It was nice to not even have to ask. He was friendly, even to my cat who was very nosey and maybe even in his way. Explained everything and was respectful, would recommend!! :)
Trisha Dearwester
a year ago
The technician, Elaine, was extremely patient and helpful as she tried to identify the leak under my sink. She was friendly and thorough in her work. I would highly recommend The Rooter Works!!
These guys are Fabulous!! Tony and Daniel are the best I have ever had and you will be very lucky to have them too.
I am a recently retired general contractor and got an estimate to repair a leak under a kitchen sink. The part actually cost about $10. It also included rooting the drain line 50' they included for some reason changing the basket strainer. The total was $1319. Just changing two angle stops was $500. Angle stops are those are the little valves under the sink or behind a toilet, they cost about $8 and with two crescent wrenches both can be replaced under a sink in about ten minutes. They also gave several other estimates for things they weren't called for, I have no problem with that. But the prices they were quoting was about 10 times what I was charging three years ago. Literally I estimated they were attempting to make over $900/hr on a variety of things. They were also attempting to double charge at their ridiculous rates by quoting for the same work on different lines just wording it a little differently and charging a completely different price for the same work. I have seen some outrageous prices from subcontractor estimates before but nothing like this. I extrapolated out they must expect to make almost $2,000,000 per employee per year.
Jonathan Taylor
a year ago
The technical was great friendly very intententive to our need ex
Situation he finished the job on time and under bud byget he was great!!!! We will definitely deal with this company again for all our electrical needs thank you and keep up the good work and well worth the money
patrick zamble
5 months ago
Daniel was exactly what I was expecting, professional and efficient. I will use the service again.
I called Rooter Works and it was actually easy to set up an appointment around my work schedule. The leaking shower drain was in a difficult place to get to, but Seth was diligent until he finished the job right. It looks better than new now and has absolutely no leaks. Thank you, Seth for doing such awesome work in a difficult space.
Michael Henning
2 years ago
I was driving out of town last Friday when my wife called me and told me that our water heater was leaking. She called The Rooter Works and Nick came over about an hour later. After diagnosing the problem he was then able to get us a brand new water heater installed in less than 2 hours from diagnosis. He was professional and timely which made this process much less stressful. Would recommend to anyone having issues with their plumbing.
Chris Johnson
2 years ago
Some problems at first with the dispatching of the tech but once Josh showed up he got right to work. He was friendly and efficient and happy to answer my questions and walk me through everything. Satisfied with the results!
Brian Merrill and the team at Rooter Works were awesome! Brian was out here within an hour of my request for service. The folks there are super friendly all around and provide excellent service.
Ashley Riffle
2 years ago
Technician B.B came to my home for a problem that I thought was much bigger ended up being a clogged filter that he took the time to diagnose and change out for me! Explained to me what I should do to prevent it from happening again and also gave me a quote just encase we need a different service later on! His service was amazing and very helpful!! Thank you again!
Jennifer Dragoo
2 years ago
We had a clogged bathtub drain and had 2 plumbers come out and try to open it. Both told us that it was impossible to unclog and that we would need major construction (and major money) spent to fix our problem. We called The Rooter Works Plumbing, and they quickly sent out Jerrod and Jeb. They immediately got to work and were able to have it fixed in about 10 minutes. They truly saved us! I can't say enough about their professionalism, knowledge, and customer service. They will be the first and only plumbers we call in the future! Save yourself a lot of time and headaches and call this company first.
Brian Merrill Sr. Does excellent work and is very friendly. He inspected the leak, diagnosed the problem, reviewed the issue, and explained and performed repairs in a timely manner. We would recommend his services.
Gary Bontempo
2 years ago
Unfortunately a very bad experience, when you have to track a company as to an arrival, tell me they contacted me when no call log on my phone and move on to next customer, non responsive and in control. Had clogged drain and technician could not unclog with snake and deemed probable broken pipe and wanted to send out another tech. 2 days later another technician showed eventually after numerous promises of eta and did not do anything but explain next plan of action to bust up concrete and proceed to replace drain pipe under floor etc at the tune of $3700.00. My mistake was to accept and not get another opinion. I was told the gentlemen to do the work would be arriving at 8:00 AM. At 9:40 I called, spoke to manager and cancelled the agreement after so many frustrating phone calls as to the arrival of a technician as if my time is not valuable. Bottom line called in another company they unclogged my drain and cost me $97.00. You make your own opinion/decision. Why did Rooto Works not use a camera? Why could another company successfully snake the drain pipe and Rooto Works could not? I was blessed to cancel my agreement with Rooto Works!
Jason Lambert
2 years ago
Brandon from Rooter Works was both friendly and helpful. He explained what he was doing and made himself available on extremely short notice. Was having sump pump issues and then the garbage disposal went out. Brandon took care of both needs in short order! I will be using Rooter Works from now on!
Jeff VanRiper
2 years ago
Shoe and Aaron showed up at my grandma’s house to replace a water heater and treated her like family. Also they did an amazing job with the install. I would strongly recommend them to all my customers as I do home remodeling
Jody Springer
3 years ago
I so appreciate the efficient and quality work done today on freezing pipes by Rooter Works Plumbing and Drains! The appointment allowed me to get the work done and get to work today. That was very helpful. The associates are very respectful, kind, and helpful. From the first phone call to payment it is a good experience.
DeLonn was extremely professional and courteous. He was very thorough in explaining the problem as well as ways to help me avoid the situation in the future. Overall I was very pleased with his service.
Aaron Santarelli
2 years ago
Bandon was early. Had to drive a half hour away to get the part. He was back prompt and was nice as could be. The price and service were right, you can't go wrong with rooter works or Brandon's service.
Peter came to us on a Saturday, and he was very quick to diagnose our shower problem. He had to go to the store to get our part, but wasted no time in getting back and getting us back in business. I wish to thank him again and we will call Rooter Works again if we ever need them.
Loved the professionalism of the employees from the Rooter Works specifically from Nathan Shoemaker. He filled me in on every detail of the job and answered every question I had. To say the least, Mr. Shoemaker was the epitome of a professional.There may be other plumbing businesses in Columbus BUT The Rooter Works will blow them out of the water... literally. Highly recommend.
Heather Fagadar
a year ago
Brian Merrill and Brian Taylor did an impeccable job on my tiled shower stall. Professional, meticulous and friendly throughout the entire process. Absolutely pleased with their level of work.
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