Best Home Remodel in Columbus OH

The technician( Patrick) showed up and looked at our problem, another company was trying to charge us over 10K to tear up our basement and “ fix” our problem. Patrick carefully explained to my wife and I what was going on and that we did not have an emergency on our hands. His honesty and integrity saved up a lot of money and stress. We will be lifelong customers.

I have never experienced such poor customer service from a company. And from the owner no less. If you want a company to stand by its work, don't use Fritz Bauman. We had called the company back after a leak continued. They would not leave without collecting $150 and no work was done. If I could leave no stars, I would. They don't stand by their work and so unprofessional when trying to work things out.

Had two clogged drains cleared by technician Rodney. He explained everything and gave us some good tips on how to avoid future problems. Very helpful!

How can I rate NEGATIVE 1 million and 1? Absolutely WORST PLUMBER EVER!!!! Beyond bad customer service NOT friendly or helpful IN ANYWAY. Truly did not appreciate my business, could have cared less. And, this was all over phone BECAUSE AFTER SCHEDULING APPOINTMENT THEY NO CALLED/NO SHOWED and when I called to inquire I was HUNG UP on.

Edited.
Sometime later I did receive a call from Pat. He showed up pretty quickly and was in and out pretty quick. And did provide satisfactory service. Thankfully it worked out.

What a great experience. Mike was able to get someone out to install a new kitchen faucet the day before Thanksgiving and, the team that came out were so nice. Thank you!

They cleaned out a deep clog in my main sink drain line. Was super impressed with the two men who helped me. They are on my goto list now for any other future plumbing needs.

What an excellent experience we had with this company. We woke up to a non-functioning toilet Sunday morning. After trying all the 'tricks' and it still not working, we called Benjamin Franklin Plumbing, and they were at our home within a couple of hours. Not only did he (the owner) repair our toilet, we needed all the shut-off valves and hoses replaced on every toilet and sink in the house, and he replaced all of it. He took care of all of that, plus replacing our kitchen faucet because it was leaking (we had not been aware it was leaking). All of this was done within a couple of hours, and the price was extremely reasonable. We were pleasantly surprised as we had been pricing the replacement of all the valves and hoses, and this was cheaper than what we expected...with the added bonus of a beautiful new kitchen faucet. We will DEFINITELY use them again, and we HIGHLY recommend you use them for your plumbing needs!

I use this company for all plumbing issues I have. They do an excellent job, their prices are reasonable, and they don't try to push you into doing work you don't need. They saved me money today by explaining that the service they thought I needed is now the service I don't need. I can absolutely recommend them.

Great service. Highly recommend!!!!

We had to have some major repair done on our plumbing system. We have a well and a water softener. They replaced our old plumbing system and made it more efficient! They were on time, made multiple return calls as needed because they were working around other contractors at the same time. Scott, in particular, always had a positive can-do attitude! He clearly knows what he's doing and gives a fair price!

This company is amazing!! They were a few minutes late but let me know ahead of time, the service was impeccable and the price was more than fair. Absolutely calling them in the future, thank you PTI!!

Prompt., friendly and great service.

Very good service. Friendly, professional and leave you home as clean as when they arrived.

RUDE! I called and asked 2 questions and the guy said this is not what we do and hung up on me!

Very good experience. Definitely recommend. Friendly and knowledgeable. Resolved what had been a difficult to resolve issue.

Does not offer free quotes.

Best thing I ever did !!! Super nice, super quick !!! Replaced my water heater and didn't charge me for any nonsense. 460 $$ for replacing my water heater I highly recommend this company. Please use them if you need decent work and a good straight forward price. :) will definitely be remembering them next time anything goes wrong.