Best Frozen/Burst Pipe Repair in Columbus OH

Jason was great. He explained everything clearly. Then did everything he needed quickly. I will definitely call them again.

They waited until an hour after my appointment widow to tell me they can't service my home, very unprofessional

Weekend replacement of water heater, quick and painless, got it replaced same day...Other companies advertising emergency services didnt have any employees covering the weekend. A+

John responded the morning after I scheduled the free estimate and ran a camera through my gutter drain to find the problem - a disconnect in the pipe. He did not charge me for the camera, unlike a company I used previously. He then ran a sensor along the drain line to pinpoint where the break was, marked it with white paint, and gave me the option of him fixing it for me or me doing it myself (I chose the latter). The whole appt lasted about 10 minutes. Very happy with John’s professionalism. I’ve found my new company for dealing with drain problems and highly recommend them to anyone else.

Initially had issues with service performed at my home in 2018, once I brought these issues up with the company owner, Matt, he took full ownership and responsibility for the issues at hand and apologized. He explained the situation and resolved the issues in a quick and efficient manner. For this reason I am changing my rating to 5 stars as I truly believe this company cares about its customers and would do anything possible to amend an unsatisfactory situation. I would gladly reach back out to them for future needs. Thank you again!

Joe was my technician. He was very knowledgeable, friendly and patient. He explained things in a way that was very easy to comprehend. I would definitely use Joe again. He exceeded my expectation.

The dispatcher repeatedly called me when I told her to schedule with my wife (and gave her my wife's number). The technicians were over an hour and twenty minutes late. Neither technician spoke English. They did not understand the problem, which was a broken drain flange in my shower. They thought the drain was clogged. Instead of replacing the flange, they tried to drill a hole through the old drain cover and flange to secure the cover, which I could have done myself. This will leave screws sticking up in the shower, and it does not fix the broken flange. I told them not to do that, and that the flange needed to be replaced. They finally admitted they did not have the part to fix it, even though I told the dispatcher exactly what the problem was before they came out. I even told her the size and style of the flange. The dispatcher called me to find out what was going on because she cannot understand her Technicians' broken English any better than me. I told her to send the guys home, and I will get a different plumber. They sat in my driveway for over an hour before leaving. This several-hour ordeal left us in worse shape than we began.

To be clear, this review only relates to our water heater situation. We recently moved into the area from northern Ohio. This is the 6th house that we have owned. I noticed that there was water sitting in the pan under the water heater which we have never experienced before. Concerned that there was a problem, I called 1 Tom Plumbers to troubleshoot it based on researching some reviews. The plumber was very friendly and he explained that it was from the pressure valve which is what it was designed to do. No discussion as to why the pressure might be high. We payed the minimum show-up fee and he left. I kept watching it and called them back when it got no better. The plumber they sent out again was friendly and changed the valve. To their credit, they took the initial fee off of the new invoice. A few weeks went by and there was still water sitting in the pan. I called to find out if this was normal and would this eventually rust the tank. The scheduler said that she would have a technician call. Waited a week and called again. Got the same response - a tech would call me back. Waited a week and called a third time. This time she said that it could be a pin-hole in the tank and that there was no way to identify that. Well, yes, there is. I went to the hardware, bought a length of hose and put it on the pressure valve discharge to divert the water into the floor drain. Shazam-the water dried up. I finally called the manufacturer and discussed the issue with their support representative. He said that it has to be a problem with the expansion tank that is plumbed into the water heater circuit to absorb normal pressure spikes. I called Water Heaters Plus, an authorized service company. They came out quickly and replaced the expansion tank which has fixed the problem. He was very surprised that the 1-Tom plumbers who came out didn't troubleshoot the expansion tank. In fairness, about 3 weeks into this, I got a text from one of the 1-Tom plumbers saying that he was in the area and could stop by. By then, I had the answers and ignored it.
We learned the hard way to call the professional water heater people for water heater problems. Because it is a problem that involves water doesn't automatically mean that you call an general plumber. It cost us twice as much as it should have for that education. Hope this helps someone else from making the same mistake.
J. Miller, Delaware, OH