Best Broken Plumbing in Cincinnati OH

Highly recommend their services, Damon came and took care of us. Was efficient and knowledgeable about each drain issue. 5 star service for sure.

Zack was great and they came exactly when they said they would!

This is the second time we have used Nieman Plumbing and they are nothing short or fantastic. We have used Brennan both times and he is professional and very knowledgeable.

Matt (#2719) promptly arrived at my home and was friendly and eager to help. Over the weekend, an outside drained backed up and flooded my basement, so we knew we needed to call Roto Rooter to help with the problem.

After being there only about 10 minutes, Matt was able to diagnose the problem and began working to solve it. Once he was able to clear the drain line, he brought we down to show the final results and I was extremely pleased! He also cleaned up the area so it looked even better once he was done!

I would absolutely recommend Roto Rooter to anyone!

These guys were great! They came highly recommended and after seeing them at work, I can see why. They are very knowledgeable and took the time to walk me through and understand what happened and were able to get it fixed. They will definitely be my go to plumbers going forward.

24 HR Emergency Plumber Cincinnati Inc uses top of the line materials such as type L copper pipes and high-end tankless water heater. The plumber is very knowledgeable and applies the latest technology to replace my old sewer line under the foundation slab with minimal excavation to the house.

Excellent service from start to finish. Andrew and his partner really took their time and went above and beyond to make sure I knew all that was going on. Andrew took time to explain my options. Very nice company to work with.

They were able to fix my issue the same day I called them. The plumber was very knowledgeable about plumbing, was able to give me some education on my houses pipes and the best way to take care of them. I appreciated the timeliness, professionalism and respectful service! Definitely will use again!

I had a customer with an emergency pipe burst late Saturday afternoon called Charles the owner, left him a voice mail. He responded back and called within minutes to get the details. This is a caring professional that also takes care of any plumbing needs. Highly recommended!

Worked with this company (Kyle) to connect gas equipment and install a new hand sink in a commercial space, they quoted cheaper than large plumbing competitors like roto, pulling the same permit and performing the work. Once the actual work was done it was even less than original quote.

Will contract all of our future plumbing work to Hensley’s

I had a major emergency ‼️ at by childcare business . Jason showed earlier than scheduled and stayed until it was figured out . He went over and beyond to clean up after himself and sanitize . I work with children so cleanliness is sanitation is a must! The issue was on the city side . He did report. Called the city . Stayed and explained the problem. I was impressed and would call and request only him if I ever have another issue . Every business needs a Jason. He was efficient, dedicated , and respectful. Thank you Jason for everything

Nathan did a wonderful job unclogging our drains. He got to our house very quickly, was able to assess the issue, and get started right away. He was courteous and professional throughout the time he was here. He talked us through what was happening and what he was doing. In the end, he cleaned up and made sure that everything was how it should be. We will definitely be asking for him again for our future plumbing needs!

My water heater finally went out the next day Austin and Travor came over and gave me some options on the best one to get for my family. I'm happy with the service that I have received they did a great job on the install. They did it right like it's supposed to be would recommend them to any one thanks again best plumbing

First Visit:
Recently, I enlisted Roto-Rooter's services to clear clogged pipes in my kitchen and laundry room, but the outcome was unsatisfactory. Adding to my disappointment, the plumber initially claimed they couldn't access the roof to clear the four pipes, despite another company doing so successfully six years ago. He even said that would have been faster and had a better result. However, the plumber later contradicted himself, mentioning they could access the roof with a harness, but a shortage within their company prevented its use. This raised concerns about safety protocols and organizational efficiency. I reached out to the manager, who confirmed their plumbers weren't permitted on roofs but admitted they could access commercial roofs. The next day after water started seeping through the floor after running the dishwasher. I called our appliance repair man and he showed us the water was not coming from the dishwasher or from under the sink. The dishwasher wasn't the cause, and as the issue emerged after Roto-Rooter's work, I contacted Roto Rooter and they sent a repairman who denied responsibility and claimed we had bad pipes, despite PVC replacements of all our pipes a few years ago. When I requested a camera inspection, he wanted to charge me. Later, the manager, Ross Musa, called and repeated the same, but in a rude and arrogant manner. The high price of $480 to snake a pipe where the avreage charge in Fort Lauderdale, Fl is $75-$125 for minimal work, along with conflicting information from the plumber and manager regarding roof accessibility and safety gear, left a negative impression. The damages they caused, including the pipe they broke with the snake and subsequent water leakage, only added to my frustration. As a business consultant for 52 years, I strongly advise thorough research and exploring alternative options before considering Roto-Rooter for plumbing needs. I would like them to fix the pipe they broke or prove i have bad pipes and refund my $480.000.
Part 2 the reply from Roto Rooter:
From the Consumer on Wednesday, July 19, 2023 Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID 20343412, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.
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Visit #2
They the same tech to take a look at my problem.The technician who arrived at my house turned out to be the very same person who had caused the initial problem. It was a frustrating and unexpected coincidence. When he showed up, he casually asked if I had called Roto Rooter, to which I replied, questioning who had sent him. Seemingly uninterested, he began to head back to his truck.
Once he finally came in to inspect the issue, he confidently stated that my kitchen floor was not leaking. However, he insisted that he turn the water on to properly assess the situation. He poured 15 gallons of water down the sink he said. Still, he maintained that there was no sign of a leak, assuring me the problem was resolved.And than the water coming up through the floor .
I asked him if it was possible for a plumber's snake to crack a PVC pipe. He admitted that it was indeed possible. He insisted that the only way to determine the exact location of the leak was by running a camera through the pipe. I agreed, thinking it would finally put an end to the uncertainty surrounding the situation.
However, much to my surprise, he then informed me that running the camera would come with an additional charge. I couldn't believe it –
Sadly, this was not an isolated incident with Roto Rooter. Numerous complaints had been filed against them for breaking pipes with their plumber's snakes.
Dealing with this situation had left me feeling disappointed and disillusioned with the service industry and Roto Rooter.

We now have water leaking under the floor it will not dry up even after using a shop vac.

I would like my money back $480.00

Nathan was amazing ! He came out same day , gave us a quote , helped us break down pricing and financing and got to work the next day ! We appreciated how detail oriented he was , on time and kind he was. He installed a kitchen sink and faucet for us , then washer and dryer hookup with brand new water lines and plumbing. He worked extremely hard and we’re thankful for him!

best service in Cincinnati keep the good work