Best Broken Plumbing in Cincinnati OH

Austin was so polite and did a wonderful job. He explained the problem with the line in layman’s term where I was able to understand. He was wonderful. Thank you Austin.

Awesome customer service and did a great job, and was on time even a little earlier. Recommend best plumbing to everyone

Since it wasn't an emergency, it took a few days to get on the schedule, but John was great, on-time and professional. He corrected an issue and we learned of a location of a pressure valve we assumed was enclosed in the jetted tub cabinetry. It was a minimal visit cost and he was very helpful and when I asked about another issue, he showed me how to research it myself first, explaining that the cartridge might not be the issue. It was nice to have an honest assessment and someone not trying to just add to the bill. Very happy with both the man sent and the company.

Had an issue with my Kitchen Sink and called Roto Rooters and they were able to send someone within the hour. Rajesh was extremely helpful and was great at communicating the process with me. If you are using Roto Rooters in the Cincinnati area ask for Rajesh and he will take great care of you!

This is the first time I’ve ever used Ken Neyer, but won’t be the last. The plumber who came out (Rusty) was fantastic. He was extremely detailed. So, if you call there, tell them to send Rusty. Price was very reasonable as well.

I was recommended to 24 HR Emergency Plumber Cincinnati Inc by some neighbors in my community. When I had an emergency, I called in for a toilet repair and they were able to diagnose the issue, give me an estimate, and fix the toilet in one day. WOW, THAT WAS REALLY HELPFUL.

I had an entire heating/ac unit installed. Everyone from the beginning of the process to completion was very professional, excellent service, no nonsense. I highly recommend Jolly

They were able to fix my issue the same day I called them. The plumber was very knowledgeable about plumbing, was able to give me some education on my houses pipes and the best way to take care of them. I appreciated the timeliness, professionalism and respectful service! Definitely will use again!

Great experience! They were so friendly and did an awesome job! Will definitely use them again! Highly Recommend!

Worked with this company (Kyle) to connect gas equipment and install a new hand sink in a commercial space, they quoted cheaper than large plumbing competitors like roto, pulling the same permit and performing the work. Once the actual work was done it was even less than original quote.

Will contract all of our future plumbing work to Hensley’s

My main drain had a severe clog, but thanks to Jordan's excellent service, the problem was resolved in little to no time! Jordan was punctual, acted professionally, provided updates, and effectively cleared the blockage. He is the hero of the day/week/month! Thank you, Jordan!

My Roto-Rooter plumber mike came out yesterday and did everything possible he could do to make sure I was satisfied with his service. He spent hours trying to snake my main drain and didn’t give up until the problem was fixed. He was polite and very tidy and neat. He also kept great communication about his findings and what he was doing throughout the whole process and his time here. If I could mike 10 stars I would. I highly recommended Roto-Rooter and mike as someone to help get all your plumbing problems solved. Thank you soo much again mike your awesome.

My water heater finally went out the next day Austin and Travor came over and gave me some options on the best one to get for my family. I'm happy with the service that I have received they did a great job on the install. They did it right like it's supposed to be would recommend them to any one thanks again best plumbing

First Visit:
Recently, I enlisted Roto-Rooter's services to clear clogged pipes in my kitchen and laundry room, but the outcome was unsatisfactory. Adding to my disappointment, the plumber initially claimed they couldn't access the roof to clear the four pipes, despite another company doing so successfully six years ago. He even said that would have been faster and had a better result. However, the plumber later contradicted himself, mentioning they could access the roof with a harness, but a shortage within their company prevented its use. This raised concerns about safety protocols and organizational efficiency. I reached out to the manager, who confirmed their plumbers weren't permitted on roofs but admitted they could access commercial roofs. The next day after water started seeping through the floor after running the dishwasher. I called our appliance repair man and he showed us the water was not coming from the dishwasher or from under the sink. The dishwasher wasn't the cause, and as the issue emerged after Roto-Rooter's work, I contacted Roto Rooter and they sent a repairman who denied responsibility and claimed we had bad pipes, despite PVC replacements of all our pipes a few years ago. When I requested a camera inspection, he wanted to charge me. Later, the manager, Ross Musa, called and repeated the same, but in a rude and arrogant manner. The high price of $480 to snake a pipe where the avreage charge in Fort Lauderdale, Fl is $75-$125 for minimal work, along with conflicting information from the plumber and manager regarding roof accessibility and safety gear, left a negative impression. The damages they caused, including the pipe they broke with the snake and subsequent water leakage, only added to my frustration. As a business consultant for 52 years, I strongly advise thorough research and exploring alternative options before considering Roto-Rooter for plumbing needs. I would like them to fix the pipe they broke or prove i have bad pipes and refund my $480.000.
Part 2 the reply from Roto Rooter:
From the Consumer on Wednesday, July 19, 2023 Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID 20343412, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.
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Visit #2
They the same tech to take a look at my problem.The technician who arrived at my house turned out to be the very same person who had caused the initial problem. It was a frustrating and unexpected coincidence. When he showed up, he casually asked if I had called Roto Rooter, to which I replied, questioning who had sent him. Seemingly uninterested, he began to head back to his truck.
Once he finally came in to inspect the issue, he confidently stated that my kitchen floor was not leaking. However, he insisted that he turn the water on to properly assess the situation. He poured 15 gallons of water down the sink he said. Still, he maintained that there was no sign of a leak, assuring me the problem was resolved.And than the water coming up through the floor .
I asked him if it was possible for a plumber's snake to crack a PVC pipe. He admitted that it was indeed possible. He insisted that the only way to determine the exact location of the leak was by running a camera through the pipe. I agreed, thinking it would finally put an end to the uncertainty surrounding the situation.
However, much to my surprise, he then informed me that running the camera would come with an additional charge. I couldn't believe it –
Sadly, this was not an isolated incident with Roto Rooter. Numerous complaints had been filed against them for breaking pipes with their plumber's snakes.
Dealing with this situation had left me feeling disappointed and disillusioned with the service industry and Roto Rooter.

We now have water leaking under the floor it will not dry up even after using a shop vac.

I would like my money back $480.00

Nathan was amazing ! He came out same day , gave us a quote , helped us break down pricing and financing and got to work the next day ! We appreciated how detail oriented he was , on time and kind he was. He installed a kitchen sink and faucet for us , then washer and dryer hookup with brand new water lines and plumbing. He worked extremely hard and we’re thankful for him!

best service in Cincinnati keep the good work