Best Water Heaters Tankless Water Heaters in Chesapeake VA

Stephen did a great job fixing a couple small gas leaks we had. They weren’t available over the weekend but he showed up at 9AM ready to help. He even found an issue with our gas water heater we weren’t aware of. A bit pricey for an hour’s work (reflected in the four stars instead of 5) but definitely appreciated the quality service they provided.

I had my septic tank pumped out by Jacob who was very professional, courteous, and answered all of my questions, and did an outstanding job. I’m sure he is an asset to your business. Thank you Jacob!!!
This is the 3rd time I’ve used Brown’s Plumbing and Septic and have always been very pleased with their service.
Clyde Sheely

Had another company tell me a needed a complete replacement of the system that cost thousands of dollars. I got a second look from A1 and it was a simple fix. They fixed my issue in an hour. They were professional and treated me with respect. Will be going back to A1 again

Plumbing

Came out for a last minute call. Did great work quickly and competently!

Came within 3 hours of my call! Handled everything! This is not the first time I have called them and I will call again!!!!!

Great service. Very prompt. Diagnosed a problem no one was able to figure out. Definitely recommend them to anyone.

Bad customer service

Very professional work on total bathroom renovation and other plumbing work. Dependable

UPDATE: June 2023, called RA Styron for the third time. The office guy was professional and understanding. The technician was at the house just after lunch and got the a/c up and running. Nothing but positive things to say. I will be using them to replace my unit this Fall. Awesome company!
May 2022: This is the second time I’ve had an emergent a/c problem and RA Styron responded on the same day. The technician was prompt and efficient. In both cases they resolved the problem within hours of the call. Incredible service. Cost was very reasonable. I strongly recommend this company without reservation. You won’t be disappointed.

Buds is a full service HVAC business operating in the Tidewater area for many years that provides professional and quality new installation and required service for heating and air conditioning units. I have used Buds for 12 years of service, and replacement of our complete HVAC unit.Words can not express the professionalism of their technical and office staff.

I want to highly recommend this company. They are the most professional plumbers we have ever encountered. Rob, Tony and Brian replaced the Quest piping in our house that had given us issues for years. They were knowledgeable, extremely pleasant, and hard-working. They went above and beyond to make sure all of our plumbing issues were met. I can't say enough good things about these guys! If you need plumbing services, call them first. You will not be disappointed! So glad we found this business. We will continue to use their services.

The Church of St Therese was hosting the homeless and our showers started backing up. After another local contractor came out and could not fix our issue, Sean came out on a Sunday evening and stayed until the job was done. (Clean and professional job) Highly recommend.

My mother called for emergency HVAC services.They told her someone could arrive the next day, but could not give her an arrival window. After 1pm on the day of service she called A1 to get an update on the technician's arrival. That representative said she couldn't tell her anything because the technicians were not in the office. I guess they don't have phones or some system of relaying their status to one another.??? After some prodding, Customer Service looked at their roster to see if the service call was on that days list and told my mother there were three jobs ahead of her .They said she didn't have wait at home because they would call when he was on the way After thinking it over my mother called back to see if the technician could really get to her that day since he had so many jobs ahead of hers.This customer service rep told my mother that they have been 2-3 days behind PRIOR to my mother contacting them
and there was no guarantee she would even be helped the following day as they only have 3 technicians. She also said my mother's name was not on today's list for any of the technicians - she was on a standby list. When my mother contacted A1 American they offered her next day service knowing they are several days delayed all along. When questioned, All the lady would say is that she wouldn't have handled my mother's calls the way her co-workers had and she could help her call around for service from another company. They had also offered my mother a returning customer discount which they denied because they could not find that she had been a customer before.
Due to copd my mother is having trouble breathing in this heat. They are putting her at risk with their tactics. She is now faced with finding another provider and paying extra for after hours service or weekend service . She had also asked them to look at a small plumbing repair at the same time and she will now be required to pay two separate service calls unless she can find another company that offers both HVAC and plumbing services.
This an unacceptable way to handle your business and customers. It would have been better if you had been honest the first or second time she called you so she could have found someone to help her quickly. It took three calls for the real story to be given. Every other company contacted knew their availability at the initial call. She hired A1 American because you said you could offer next day service. We would not known what was going on if she hadn't called back a third time and pressed for a better answer. She would have been waiting for days because your customer service was not truthful. I would give negative stars if I could.