Best Hvac And Plumbing in Chesapeake VA

Very good experience. After Ferguson's tried to gouge me, I came here and saved a fortune. Cassidy was amazing to work with.

York control board for heat/AC installation. My old control board burned out. So, I called the Fixture Specialists and got an appointment immediately. The receptionist, Kitty, was super friendly and extremely helpful. She quoted me a fair price over the phone and texted me an appt reminder. Mike and Chris arrived on time. Mike was knowledgeable, proficient, and fast, took pride in his work. He completed the installation and operational test within 20 minutes. My husband isn't an easy man to be impressed by anything or anyone and Mike impressed him with the quality and pride in his work.
So, stop overpaying for your HVAC repairs and give the Fixture Specialists a try. I would most definitely use their service again. Highest recommendation.

I called out a repair technician in July of 2021. He told me the reason my breaker kept tripping was the old unit was defective. The next day a salesman came out. I purchased a SERE 17, which is an upgrade form the older SERE 12. The one I purchased was not in stock when it came time to install, which was only a couple of days later. The installed unit is a SERE 19. Once the new unit was installed and turned on, the breaker tripped! Huh, that is weird. Replaced the breaker and have not had issues since.Now I am unable to get the receipt from the original technician that came out after calling repeatedly. My new more efficient units uses more kilowatt hours than the old SERE 12 did. I have compared the usage to years past from my electric company and I use more energy, even though the summer months were cooler and the winter months warmer. The only change was the AC unit! I have called and had several other technicians out to look at the unit and test and what-not, with no explanations at all. The last time, the guy said he was moving up to the regional manager and he would call me back. That was in November 2022. I have called several times since, still trying to get that receipt that was supposed to be sent to my email account in 2021 and to ask when this manager guy is going to get in touch with me. I am told we will leave a message for him. He has yet to call me.I would steer clear of this company, personally. The ONLY reason I continue to call is to try and get resolution to what they have promised to do without an action to actually keep said promise.The one star review would be a no star if that were an option, just for the company as a whole. The service techs that come out are friendly and understand my frustration with their employer.

Conversation:

Me: Hello, I just had a quick question. I have galvanized steel pipes in use for the drainage lines in my crawlspace and I was wondering if you installed replacement piping on that.

Tidewater Plumbing and Heating: No, can't get to that now.

Me, after a second: It's not an emergency. I was just looking to get an estimate and see what the cost would be...

Tidewater Plumbing and Heating: (interrupts me sarcastically) Yeah, okay sir...

Me: *long pause* (in disbelief)

Me: *Hangs up*

Here's the thing: if you can't treat potential customers with a basic level of respect, don't pick up the phone in the first place.

The sales tech Ms. WILLIAMS was rude and only interested in selling me a new system I was not interested in purchasing. She started out by telling me how terrible the system I had was and how it should only last 8-10y when I purchased it from RS Andrews. And this was on a system that up to this point has been running perfectly fine. When I told her I was just interested in the tune up I signed up for she stormed out of the house said someone else would take my payment and that it wasn’t worth her time.This is unacceptable behavior from a professional that I let into my home. I will seek out services from a different company moving forward. Thank you.

We used them for many projects during our remodel tile work, plumbing, as well as helping with a kitchen remodel. The company did great work and were very dependable and trust worthy.

I had a few issues that the boss man decided to make right. I hope going forward we have a fantastic relationship.

Smith and Keene took care of my AC problem quickly and efficently. The installers were very friendly, and answered all my questions so the I could understand them. I'm happy I have Smith and Keene as my heating and AC people...and would highly recommend them to anyone.....

Excellent service. They were on time, professional and completed the entire installation of new system in one day.

Good experience. Technician did a good job fixing my plumbing problem. Customer service is good. Will use this company again.

GR8 FAM

Stephen followed up on initial installation with replacing some slightly damaged outer panels--
as promised. Professional all the way ! Salesman Chris also did a great job.

Can do large jobs

I had a leak in the hot water line running under the house. I called and was very impressed with how quickly the service call was scheduled. Although I thought the price was a little high, the work was completed in a very professional manner and a small residual problem was rectified the same day.

Not even willing to look at their past work if its over 1 year..