Description
House Call Company is the local heating and air conditioning company for the Chesapeake, VA area. Also providing electrical and plumbing services, House Call Company has 24 hour emergency service available to our customers in effort to ensure you are comfortable in your home, no matter what time of day it is. Give us a call to schedule a service with one of our professionals.
SERVICES
A/C system maintenance, A/C system repair, Ductless heating & A/C services, HVAC duct & vent installation, HVAC duct & vent repair, HVAC system maintenance, HVAC system repair, Heating system installation, Heating system maintenance, Heating system repair, Install AC, Install thermostat, Repair HVAC, Thermostat installation, Thermostat repair, A C Repair, Ac Installation, Air Sealing, Bathroom Plumbing, Boiler Maintenance, Boiler Repair Services, Carbon Monoxide Detectors, Circuit Breakers, Drain Services, Duct Sealing, Ductless Air Conditioning, Electrical Electrical, Electrical Furnace Services, Gas Furnace Services, Heat Pump Replacement, Heating System, Home Automation Services, Hour Emergency Service, Installation/ Replacement, Kitchen Plumbing Leak, New Boiler, Outdoor Lighting, Piping Services, Plumbing Installation Services, Plumbing Leak Detection, Plumbing Repair Services, Precision Tune Up, Repair/ Maintenance, Service Calls, Sewer Services, Smoke Detectors, Sump Pumps, Water Heater Maintenance, Water Heater Repair, Water Heater Replacement, Drain cleaning, Faucet installation, Faucet repair, Garbage disposal installation, Garbage disposal repair, Outdoor plumbing system repair, Plumbing leak detection, Plumbing leak repair, Plumbing pipe repair, Sewer repair, Shower repair, Toilet installation, Toilet repair, Water heater installation, Water heater repair, Water tank installation, Water tank repair,
Reviews
Bryant was extremely professional and courteous. The work was done completely to my satisfaction. I would absolutely recommend him and the company, and they will be my first stop the next time I need professional work done around the house.
Matt L. did an excellent job in checking out our systems. He also checked our hot water heater and humidifier as complimentary services. He also installed an alarm on our hot water heater to alert us in case there is a malfunction or leak. Great job, Matt!
Jeffrey was the service Pro who took care of our plumbing issue this afternoon. He was extremely professional and went beyond what we expected in terms of providing us not only the service we requested but additional helpful plumbing knowledge that we found to be quite helpful. His energy and positive attitude was something you don't see everyday when it comes to handyman type calls. The House Call company did a job by getting this guy on board. If we have any issues in the future, we wont hesitate to ask for Jeffrey by name. Thanks Jeff!
Christine Carroll
2 years ago
Excellent service
Melissa Ronase
8 years ago
Matt and Jeff did an exceptional job! It's so hard finding people who actually go above and beyond what is expected, but these gentlemen did just that. Their customer service skills and professionalism would want any customer to use House Call Company again in the future. Employees like them are rare, and it was really nice to finally have work done in my house the proper way. These men are everything you expect: great service, friendly, exceptional, and professional. Thanks to House Call Company for having high expectations for employing people like Matt and Jeff. They are great examples to represent your company.
I've been using HouseCallCompany for several years now for bi-annual maintenance. They always give me a lead call and arrive on schedule. Recently, I replaced my entire system. Dean and his staff were efficient and professional. I recommend the HouseCallCompany. Thank you for your great service!
Very courteous. Mike did a great job identifying the problem with our air conditioning, finding and repairing the refrigerant leak.
Jonathan Clark
7 years ago
Mike Marable is great to work with. He is very professional and a great communicator. Mike has helped me out a lot and cares about his performance!
Kimberly Jones
7 years ago
Very friendly service. Felt like an old friend was there to fix the problem. Work was done efficiently! Glad I called this company to get the work done.
House Call sent someone to our home regarding a few home inspection repairs. I was told beforehand that there would be an $89 Dispatching fee but that I would receive a quote for the work. When the day came for the appointment, the guy showed up 45 minutes early, without informing me. The technician took the list of repairs, walked through the house for about 10 minutes and the told me he needed to go back to his vehicle to contact his boss. 10-15 minutes later, he came back in the house to see about my availability the following week. He informed me that I would receive a quote at the next appointment and then I’ll make third appointment to have the work complete. For $89 I received nothing, no insight regarding the work, no quote and nothing complete. A complete waste of time.
In March 2014 our AC was freezing when it was really cold out and my husband called the House Call Company to diagnose the problem and fix it. They sent a contractor who diagnosed the problem and gave us an estimate. We told them to go ahead with the repair, but they never showed up to do it. We called them a few times in the following week, but nobody showed up to do the actual repair. That left us with no other option but to hire someone else to do another diagnostic and repair.
This company didn't really forget about us as it seemed. They claimed that we didn't authorize the repair and that we owe them a diagnostic fee of $89. The same fee we had to pay someone else because they didn't bother to do the repair. I called them multiple times to ask them to drop the fee, but they insist it's my fault for not authorizing the repair which is not true. I wonder what is stopping them from going around doing diagnostics only and then blowing off the customers if they don't feel like doing the work.
UPDATE: After a few more phone calls, we agreed to pay half of the diagnostic fee since the contractor did come to diagnose the problem and the error was in their bookkeeping.
Michelle Ortiz
6 years ago
Poor workmanship, zero oversight and quality control. Felt like I was constantly having to point out obvious issues with projects: gaps, crooked boards, etc. Our deck rail was totally redone twice, and still isn't correct. They offered to redo again at no charge, but I was hoping for a company that could do it right, the 1st time. The wood on our inlaw suite had to also be redone due to poor workmanship, and trying to use caulk to fix rotted areas. Ultimately, we cancelled the contract and walked away.
Kristin Downey
6 years ago
Dean was awesome. He treated my home like his home and recommended the best resolution to replace and install my AC unit. House Call Company is the Best!
Brian Carlsen
6 years ago
Everyone I have dealt with from this company are top notch. From the people answering the phones to the people coming out to and into my home. They are polite, professional, and often go out of their way to make the customer happy. Very knowledgeable and willing to pass on tips that might even mean they don't come out for another call.
After another company cancelled my appointment for today, I was left with no heat. They quoted me for the next day which was as soon as anyone I called could get out. They had a cancellation and came day of immediately. Super nice guy, great company, would highly recommend. I've never had a boiler or radiators before, he walked my husband thru the process and helped with some other random little things. I will for sure be using them again!
Bryant called to let me know he was on his way and when he would arrive. He was very friendly, communicative and professional. He did a great installation that was completed in a minimal amount of time. It was a great experience overall from order processing through installation.
Joseph McDonald
3 years ago
Great staff! Jasmin got back to me exactly when she said she would. Dean showed up shortly after and was very friendly and explained everything. He had Patrick show up to help out replacing my water heater. They worked quickly but very meticulously throughout the job. Never tried to upsale me or pressure me into anything extra. Best experience I have had with any service company in all of Hampton Roads!
Ray did a first rate job; he used good judgement and advised me of the heat and air unit; He was polite and careful not to track the white carpet in my house.
thanks, House Call and Ray
RBA
Kathleen Bowers
2 years ago
I have never had a bad experience with anyone who has provided service for my house repair needs. Great people to work with. Employees seem to be family not just an employee. All work is done in a timely manner. It's hard to find good people to work with these days. This company is the best at what they do. Love all the folks that have been to do various jobs.
Jeffery M and Matt were fantastic in replacing my hot water heater. They were very professional and lowered my stress levels during the process to completion. Today we will have the coldest day of the year and I will now have heat thanks to them. thanks guys you were great.
Stephanie Ashby
2 years ago
Shelby Yeaples
6 years ago
Our tech was Bryant Cueto and we could not have asked for better service! After we lost our water, he came to the house the day after House Call Company was called and saw what we were going through and made us a priority for the following day and got us our water back! The work he did looks incredible and Bryant, as well as the company, really made us feel important and that is all you can ask for when you are in the situation we were in. Bryant was very professional and he was a really positive person despite everything he was doing in the January weather. If we are ever faced with a situation like that again we know exactly who we would call for the job to get done. Thanks to him we can now shower in our own home again!
Roland Rindoks
8 years ago
Quick and professional service for a plumbing emergency.
Elizabeth Mou
7 years ago
I had the best experience with this company. They fix the handle in my bathroom with no problem. 2 months ago I had a different company out for the same problem they told me they couldn't fix it. Mr Phillip did it with no problem Just show you who wants to work. I will not call the other company out. Again thank you to House Calls you are on my list. I giver this company a five.
Thank you.
Elizabeth
This should be a zero star rating but that isn't possible. I had Leann out to my home and that was a total joke. She is supposed to be their interior remodeling person but she knows nothing about interior remodeling. She was late, she didn't know what to measure or how to measure, she could not answer my questions and was rude to me and disrespectful of my property. She tracked mud in, set sharp items down and slid them around on my counters, touched my walls with bare hands and left finger prints. The woman needs to go back to the barn that she was apparently raised in. After all of this I called the office and spoke to Jasmine and asked if someone else could come out who actually knows what needs to be done. When the answer was no I asked to speak with someone in management which was also met with a rude and resounding no. This company is a joke, I'm sure a person who knows nothing about the industry or remodeling could be persuaded to use them and they would have a real disaster on their hands with Leann at the helm of their project. Also, when their price finally came in, they were 3x higher than the next highest estimate I got.
Very good company to deal with handled our commercial accounts in a timely fashion
Guther communicated all aspects of the repair. Excellent customer service skills.
Todd Hamilton
7 years ago
Completely satisfied with all services provided. Arrive on time, friendly service, and will make sure you're happy with the services provided. Would absolutely recommend them to a friend.
Desiree Mejias McNally
7 years ago
Mr. Cueto was very professional and helpful in many ways. Would use this company again. The company actually came out on a Sunday, when no other company would.
Brian Hackney
6 years ago
Good experience. Technician did a good job fixing my plumbing problem. Customer service is good. Will use this company again.
Excellent service. My tech was very good at explaining my system to me and my wife, and it was obvious he loved his job, which makes the whole experience more enjoyable for everyone. 5 stars.
Monica Edouard
a year ago
Mike Cullinan
7 years ago
After experiencing the failure of our home's water heater, we contacted our HVAC service provider, House Call Company, in Portsmouth on Monday, July 18.
Despite the ongoing heat wave's weather demands on House Call Company's service staff, Bryant Cueto was dispatched to our house right away.
He recommended that the best plan of action, given the water heater's age, would be to replace it rather than replacing just the failed starter device.
We agreed to the estimate but it took several days to secure the replacement heater. On Thursday, July 21 the job was completed and we were delighted to have hot water again!
Throughout the process, Bryant remained quite professional and kept us informed about every step of the process. We're sure that House Call Company's proud to have Bryant Cueto on their service tech staff.
Thank you Bryant!
Linda and Mike Cullinan
Carrollton VA
Harold Sprague
4 years ago
Highly professional and courteous! Answered all of our questions and explained everything they were going to do. I highly recommend this company and will be using them again in the future.
Mr. Dean was very punctual, and very professional while he did a waterline leak inspection. He did a thorough review of the job site. He knew exactly what he was looking for, and he had the right tools for the job. I was very pleased with the findings. I would definitely recommend him, and the House Call Company.
Very professional and no BS. They tell you what needs to be done without hassle. The crews that came were very nice, and were more than happy to show what they were doing. The CEO, Dean, will go great lengths to make sure you get your money's worth.
Corey B did a really good job .
Patrice Wiggins
3 years ago
This company is amazing. Mr. Thamosson and team are punctual, respectful, courteous, and polite. Those are the words that fits this company all the way around. Thank you Housr Call Company.
Truly satisfied customer.
Gunner provided my bi-annual seasonal check up. He definitely provided the ((((WOW)))) Factor. Outstanding job.
They are absolutely great. Very nice people. Very respectful and on time.
Best HvAC company in Hampton Roads. Dean has been servicing my needs for over 30 years. Just a great guy
Hermann Buerger
3 years ago
semi annual check up of AC and Heating. Patrick handled the job well, was courteous and competent. A follow up repair on two units went equally successful. I have been with House Call for a very long time and recommend them.
Great service, great communication. Cannot beat the price, quality, and personality. Don't look anywhere else for renovating your home.
Knowledgeable, professional, and honest. This is a great company that understands that taking care of the customer is the first priority. This is the only company I will use for these services. They are absolutely the best.
This is one of the best companies I have ever worked with. They gave a reminder call the day before the appointment, called an hour before the technician was to arrive. Doug arrived right on time then put shoe covers on his feet before he stepped in my door. He's extremely skilled, kind and polite. I highly recommend!
Had a scheduled 12-5pm appointment window. Service person called around 6:45pm. This was after I called company to verify representative would be at appointment. Service tech showed up around 7:20pm. Andrew was a courteous fellow and handled the service call professionally and in a timely manner.
Irene Gavrila
6 years ago
Kevin came to do routine inspection and maintenance on our HVAC system. Everything was fine until he ran into a problem. He successfully troubleshooted and corrected what was wrong in short order. Okay!
The person who came out to see our hot water heater and provide us with a quote to replace was very knowledgeable, very polite, well dressed, and listened to all our questions. We are looking forward to a great installation and product.
Excellent service! The House Call Company provided excellent response to my call. The service provider Dean was on time, friendly, attended to every detail, check every potential source of the problem, fixed and repaired the problem quickly and efficiently.
Thank you House Call Company. You all receive my highest recommendation. Ann
Gerico Manuel
7 years ago
I've had 4 major issues in my house for a month now. A shower faucet leaking, a clog jacuzzi tub, an annoying loud noise when I flush my toilet, and a loose faucet in the kitchen. We finally went to Amrican Homeshield Website and put a trouble call for all of them. At the same day, they send House Call Company technician Brian Cueto to take a look at the issues. Brian has an easy to talk to personality, very knowledgable with his job, and an excellent customer service. He talked to American Homeshield and was able to approve 3 of the major issues. One they did not approve was the loose faucet in the kitchen. However, Brian was kind enough to let me borrow a special tool in his arnesenal to effectively fix the issue myself. He could have easily pushed the repairs a couple days back because he did not have the spare parts with him, but he actually drove to their supply depot and obtain the spare parts that he needed to resolve the issues on the same day. He was able to fix the 3 major issue in 3 hours. I am very happy with his work. As for American Homeshield, well... That's a different story.
Purnell Kagler
8 years ago
Drew did an outstanding job! He is courteous and extremely knowledgeable; always on time and the job is done right the first time. I will ask for him by name for future work.
I have never contacted a plumber or anyone of the sort to assist me with home repair, but when I heard a drip in my ceiling, I called House Call Company...as I knew I couldn't DIG such a job. Dean came out within the hour, was very professional, and took the time to educate me on everything that he was doing. I felt comforted in knowing the he wanted to exhaust every possible cause before taking more drastic steps. When he discovered the cause, I was devastated but again comforted by knowing the House Call Company was there to help. I have already recommended them to my sister and mom for their issues and definitely recommend them if you are looking for a company who values your business and time.
Very professional and explained findings and made recommendations accordingly.
Victoria Flowers
4 years ago
Becky Kennedy
7 years ago
Ray D was very polite and did a great job.
US TAE KWON DO Center
5 years ago
Stephen Haynes
4 years ago
Dean and his team have been great. After Dean took the time, through multiple conversations, to explain different strategies, I feel like I have a firm grasp of the plan and options, so that I can make an informed decisions. Definitely a great group to work with!
On time. Responsive and thorough. I appreciate the professionalism in a trade that sometimes gets a bad rep for some of the less than reputable members. I only refer The House Call Company to my clients.
Excellent service! My wife and I were very pleased with the professionalism and care of Dean Thomasson with House Call Company. He was quick, clean, and concise in his inspection, repair and communications. Having a stranger in our home who we feel comfortable with is important to us. Dean definitely made us feel comfortable from his appearance to his conduct and communication.
Thank you House Call Company. Thank you Dean for providing prompt and efficient service.
Caroline Jones
5 years ago
the way to go
Devon headed our team for a replacement of our HVAC system and did a great job. Devon and his team worked hard to get the new system installed and working perfectly. Thanks also to Dean and Ric for great information on the new system.
Julia Dorsey Loomis
7 years ago
I was in dire straits, with our air conditioning unit leaking outside the overflow tray and the floor beginning to get soaked. I called the company, with whom we have a maintenance agreement, asking if someone could come at once. We had just completed repairs from an earlier overflow, resulting in extensive damage--two stories worth. The very sympathetic woman on duty must have relayed my request as urgent, for within two hours Dean arrived, addressed the leak, lifting the unit off the tray on metal straps, adding a second shut-off valve, and repositioning the tray. My husband and I are grateful to House Call for their courteous, prompt, and excellent service.
Elaine Spencer
4 years ago
Shannon Levins
7 years ago
Dean with House Call Company did a wonderful job! He was very professional and knew what he was doing. He fixed our problem and we were very pleased with his work! We will 100% use them in the future!
Very nice people; prompt, courteous. Keep my A/C and heating systems running flawlessly. Never had a problem.
Allison Plante
5 years ago
Wonderful customer service! From the moment I called to make an apt and was greeted with a happy voice to Devon coming to my house and explaining every step, I would highly recommend! Oh!...And he fixed my plumbing issue too :) Thank you!
JOYCE ROUNTREE
2 years ago
Edwina Pinckney
3 years ago
Tech arrived on time, quickly began his work and quickly completed the preventive/inspection service, now I'm good for a hot summer.
Christine Cox
4 years ago
I have tried 2 other companies and have just signed up with House Call Company because the whole experience has been prompt, efficient and follow up and communication is top notch!
Bryant C. Did an Excellent job. He was Professional, Knowledgeable, and Polite. If I have to use Housecall Company again.I would ask for and reccomend Bryant C.
Yvonne Carr-Franklin
4 years ago
Dean is an excellent technician. He offered suggestions to my problem that would prevent wasting money and costly repairs. He offered to come back and oversee the repair and offer his expert opinion. Awesome guy and company.
My experience with home call company was pretty good they know what they are doing as a company and a team...Daniel turner has an amazing personality and that's what most companies need keep up the good work
Friendly call staff and quick bookings. Service tech was very knowledgeable and explained everything in detail. Quick repairs and went over everything they had to replace instead of hiding extra work to charge more. Great company and staff, would definitely recommend.
I've used the House Call Company since before they were known by that name and always had a good experience. My biggest issue being that I had to call them for my 'regular' seasonal maintenance.
In Oct. 2014, I got my whole HVAC system replaced (furnace, AC unit, and ductwork). Overall it went well, but a couple of the vents did not have anywhere near the output that all of the others did. I ask about it and was told it was likely due to those vents being the last in the line and another team could come and adjust the dampers, so I let it go for a while.
I continued to ask about it, but felt like I just got brushed off.
Finally, Dean was the serviceman that came to do my seasonal maintenance. Right away Dean said they'd make it right. He said they have a lifetime workmanship warrantee, which I had not heard before.
So while they've definitely not been perfect, they've always striven to make it right and they have, so that's why I give them 4 stars and continue to use them for my HVAC maintenance.
Elizabeth Hast
7 years ago
FAST response time!! Bryant C was friendly and professional. He was very knowledgable and kept my from freaking out at my raining kitchen. Bryant called my home warranty company several times without complaint and helping me as much as he could. Bryant needed to get my vanity removed and instead of making me take additional time off of work he got Chester to come out immediately. Chester's work was flawless and you could tell he enjoyed his work. These professionals were at my house helping me from 11:15am-7pm. By the end of the situation I was less stressed and able to laugh about what had happened, somewhat. I do not think I could have had a better outcome to a major issue.
Erin Southard
3 years ago
I love this company. They are so helpful, responsive, and responsible. They don’t try and up-sell me things I would never want/need nor do they claim something needs to be done that doesn’t. Basically they are honest. If you want a great general contractor / a jack of all trades company so you only have one number to call of something breaks, you can’t go wrong with House Call Company.
Jasmine S Moore
6 years ago
Very happy with the repair that was made. He was very knowledgable and patient with mine and my mother's questions. Thank you Bryant!
Doug Jenson was professional and sincere. He listened to me rant about my current frustration with delays and offered some helpful suggestions. He would make a good shrink. LOL. Thanks Doug!
Rob “Panzer” West
4 years ago
Brand new HVAC system was installed less than a year ago. About 11K in price. A month ago maybe 2 tops, AC was acting up. So house call came out. Said there was a Leak. So tech did his thing & fixed it. Well guess what NEW HVAC system is acting up again. Just called. Explained everything an they said I would receive a call back. I asked if it would be today an got no guarantee. Absolutely ridiculous. 2 months after they came out the system is messed up again......Waiting on that phone call.
My experience with the House Call Company was great. I was having issues with my valve in my shower and bathtubs. The tech that they sent out to do the work was name bryant and he was absolutely awesome. He showed up on time. He was polite and curtious. More than anything he was very knowledgeable. He made sure he explained everything he would have to so that I was aware of the process all the way through. What I appreciate the most was that he fixed the problem correctly and in a timely manner. He also made sure I was satisfied with his work before he left. He cleaned up after himself and he wore shoe covers over his shoes, so that he didnt mess up my floors and carpet. If you need any plumbing done the House Call Company is the place to call. As for their tech Bryant they should clone more workers like him. He deserve 10 stars. Thanks Bryant for a job well done.
Elizabeth Ramsey
6 years ago
They were great when my AC quit working. They even moved things around so they could come sooner! I will definitely recommend them to family and friends!
Top notch all the way from first contact with the office personnel and estimator to the actual completion of work!
Thank you! Bob Collins
Very thankful for HCC - Dean did a great job installing my new thermostats, even working through some problems caused by my existing setup. Sharon at customer service was very nice and I can't say enough great things about her.
The first indication was when I called the office and Prayer answered with this How may we make you smile today.
As a sales professional focused on customer service, I could tell right away this was the right call.
The owner, Dean Thomasson, arrived on time to assess the problem. He diagnosed and begun the repairs immediately to the burst pipes from the deep freeze we had this week.
He was personable and provided insight as to what I could expect.
I was able to shower at 4 pm.
I swept up after he left and there was hardly anything in the dust pan. He came, he went and left me smilin','.
Jessica Lewis
8 years ago
This is the best company that I've worked with in Hampton Roads! From their friendly service over the phone, you'll love how Nate answers the phone, to their prompt and thorough service when they come to your house you will be taken care of every step of the way. I strongly encourage you to choose this company! Thanks again Dean and team for making my needed work so easy!
Stephen Mccallister
4 years ago
Yeah
The first technician did not do a complete job diagnosing the problem with my furnace. The second technician seem to know more. With the first tech, he recommended replacing the furnace control board to the price of $1400, which still didn't fix the problem. I've called a second company to look into fixing my system completely. I was told that the $1400 price tag for the furnace board is way overpriced. Won't use House Calls ever again.
Outstanding company. They saved me thousands of dollars on a commercial HVAC solution, and now they are my Go-To people. After multiple quotes for a large system from other vendors, they came in, offered a cheaper solution, that was far more efficient. Other Commercial HVAC contractors gave me the impression of being unsure of what would be needed, but Dean came in, knew exactly what was required, offered multiple solutions, and executed my choice within days. My adult son uses them also, for residential. Highly recommend them, as they are honest, professional, and serious about customer service.
Kathie Trapkin
2 years ago
We had another great service call from House Call Company. Gunnar quickly performed the basic service. He answered quite a few of my questions and was professional, COVID-19 safe, and polite the whole time.
We have utilized the services of House Calls since we moved to Williamsburg. From the call team, secretaries, schedulers, service technicians, we have had nothing but quality work, professionalism and respectful, honest communication. We are extremely satisfied.
Andrew serviced my home as a result of a clogged main sewer line. It was an after hours call and most would expect the serviceman to approach the task with a 'ready to get it done' attitude. Andrew approached the task as if it was his first call of the day - listening to the details of what happened, taking the time to assess the property as a whole and the issue at hand, and allowing me the time to understand the process and my options as the homeowner. It was clear that Andrew's goal was to restore water service to my home with quality, care and concern for the customer first.
Andrew also took the time to include myself in the process explaining what was happening and why. As both a teacher and a single parent, the opportunity to learn and apply information about my home is invaluable. Despite the late hour, Andrew's work and approach were quality beyond my expectations. Ultimately the sewer line was restored as well as several other plumbing areas Andrew noticed were in need.
A rather refreshing approach and experience! I could not be more satisfied!!!!
Michael Baraba
4 years ago
Our technician (Justin White) was courteous and professional. He explained all services to be performed and the cost associated to each.
Our only problem so far is that the service was performed on March 1st, but we have never received an invoice or confirmation of receipt of payment.
Bryant Cucto was super professional and efficient. When we told them that we are going out of town on the day they were scheduled to come, he came hours early before their hours of operation to make sure the repairs were done before we left. Highly recommended!
Excellent service. Was able to diagnose the issue quickly and get it fixed. Very clean and Very friendly. Would have been better if he was a giants fan instead of a eagles fan, lol.
Magda Velazquez
7 years ago
Bryant was very polite and efficient. Did a great job.
Vincent D'Alessio
8 years ago
Technician was very knowledgeable and respectful. He was also on time and he used his time very wisely. This made my experience with House Call Company excellent. Thank you Matt L. for your service.
First floor toilet clogged and leaked water everywhere. Bryant was there within the hour. Fast and Professional would highly recommend.
Mary Gallihugh
7 years ago
Terrible experience from the beginning to the end. They installed a new unit in our house 3 and 1/2 years ago. We have had nothing but problems ever since. We have had issues each year with the unit. For the first three years of problems, we were not charged for parts or labor because we were told it was under warranty (Of course, we could not verify because they never gave us our warranty documentation). After 3 years, the company is all of the sudden charging us for labor and claiming that all of the other invoices were incorrect in taking off labor. Of course we have no documentation to verify, so it seems they are charging us what they want, when they want. They have been out multiple times this year and fixed multiple parts and the unit still didn't work properly. They eventually determined after all of the other repairs that this less than four year old unit is dead. The technician would plan a time to meet someone at the home and on multiple visits did not show up at the right time or date. The final work order was very misleading. One of the line items was to replace the compressor. The notes indicated that the compressor was cover under a parts warranty. So it appeared that the compressor line item (nearly $1500) would be covered under warranty. After CALLING to discuss with Raymond Walsh, he EMAILED us back claiming that we understood everything prior to authorizing work. He was very rude and insinuated that we were trying to not pay for the completed work. He threatened collections...all of this before discussing our confusion with us over a phone call. There were other frustrating details...too much to write down! Rude crooks if you ask me.
Carlette Whitman
3 years ago
I was truly set off with this last visit when my experience with them went from simple system checks to trying to sell me replacement parts ($20 valve for $210 installed) and a replacement system (hot water heater for $2150) at outrageous prices. Can we're start low and work or way to the state of the art?
Basil Woodworth
6 years ago
Today was the first time that we use house call company. The experience we had with this company was awesome. We were very satisfied with the service and workmanship,i will highly recommend this company to my friends with field service tech Bryant with the experience he had today was just awesome.
SCAM business! The most unreliable business. Dean was very nice when he had to sell me a unit that cost over $5000 brand new; every since then has been a complete different story. This guy is a pathetic SCAM, this business is a joke. The worst customer service imaginable. The New unit has needed 6 repairs!! Dean always tries to slide out of responsibility. Pathetic business needs to be shut down. The reviews on their Website are cherry picked.
Leeanna Shipps
4 years ago
Both technicians who inspected the house were extremely professional, on time, and courteous. I would highly recommend this company!
Deanna Steiner
5 years ago
Needed the inside parts replaced in 3 toilets. Called HouseCall Company and they dispatched 2 very polite technicians who looked at the toilets and then told me they needed to go outside to work up a quote(felt like I was at a car dealership). When they came back in a little while later, they gave me a quote of over $1000. I was in total shock. They tried to explain that they had no control over the quote. When I told them there was no way I would be paying that they then told me I had to pay the dispatch fee. Absolutely ridiculous. If they would have quoted me that price over the phone (which they apparently can't because they do not know what all would be required or more like they need to see what all they can possibly add to the scam) I would not have had them come in the first place. Highly recommend not using this company.
Jeffrey M. the plumbing /heating tech who installed the tankless water heater for my house; is a thoroughly professional and knowledgeable plumbing/heating technician. He readily and completely answered all questions /concerns promptly; demonstrating and elaborating on ALL CONTROLLS / SAFETY FEATURES, pointing out instructions and checks in the owners manual. He insured that the work areas were kept clean and clear at all times and had me inspect the work areas / they were to my satisfaction before departing. His parting comment was Sir, if you have any questions, or concerns, please contact us for a prompt response!.
James Caldwell
4 years ago
He was fast, friendly and knowledgeable! Would recommend Bryant to anyone for home repairs!
Gladys Roldan
4 years ago
Even though they seemed friendly, the estimate was $189/hr, and said it would take about an hour (so I’m thinking 2hrs tops), I ended up paying over $1,100!!! Instead of starting at the breaker, the one quick place which could lead to all issues in the three rooms, he went outlet by outlet and fixture by fixture...
Patrick was on time, contacted me a half hour ahead to say he was on the way. Professional all the way, diagnosed the problem, explained the solution, and set up follow up with Susan at the office. Mask and gloves and booties used. Great service.
Plumbing service, valve replacement.
Very pleasant, professional and fast! I am so glad my co worker recommended them!
The repairs have not yet been effected as parts were not immediately available, and due to other considerations concerning additional improvements which will need to be done after the first of the year. However as House Call promptly followed up on my request for repairs and an estimate and were very professional doing so, and I would highly refer them to any of my friends that needed these services.
Gunnar was absolutely wonderful and extremely helpful working with my warranty company. Went the extra mile for me.
John B. Solan
6 years ago
Excellent professionalism and service in replacing a defective gas line. I would definitely use House Csll Company again.
Great service quick and extremely professional.
Mary Gutberlet
8 years ago
Mike Marable is always professional, courteous, and thorough. He knows what he is doing and does his job extremely well. He also explains what the problem is and how it should be fixed in very clear, understandable terms. He is awesome! I have nothing negative to say at all.
Andrei Pakhomov
3 years ago
Kimberly Davis
4 years ago
Great experience start to finish. Making the appointment was quick and easy, and they worked with my schedule, not wantuwa me to be available for several hours. The technician (Justin) notified me whenwhe was on his way, giving me ample time to be home and waiting. He was extremely knowledgeable and worked quickly, resolving my electrical issue easily. He was very polite and more importantly honest. He didn't try to swindle me and even adjusted the price a little. I am very happy with the service and would recommend House Call Company to anybody.
Called for an AC repair on a house we had a contract on for sale. They were to let themselves in via a contractor box and let me know what needed to be done. The AC wasn't reaching the desired temp by about 10 degrees and our realtor recommended we have it fixed prior to the inspection. My credit card was charged but I never received a call letting me know what the problem was. Several calls where they answered the phone wanting to make me smile, left me just frowning. I knew the owners name and asked to speak with him and left 3 messages for him to call me back. NO CALL from DEAN THOMASSON at all. Still after over a week, no call. Nate that answers the phone there was able to give me the info that the technician found the system working properly but the filters needed changing. Strangely, at the inspection a few days later, the inspector found water in the drip pan and that the system was not working up to speed. Not sure what we have done to deserve this kind of treatment. We used this company in the past and were satisfied with their service. Currently, very dissatisfied. I have called the credit card company to dispute the charges for coming out. Not sure they even did.
Susan Plaster
4 years ago
Working in the building industry myself, knowing when someone doesn't know their trade well, I have to say Dean is extremely knowledgeable about the facets of construction that currently need attention in my house, HVAC & carpentry. He was most courteous, offered suggestions for improvements to designs & ways to reduce costs. All around a great experience.
Deborah Jane Wells
3 years ago
Definitely would NOT recommend. This company was recommended by my contractor that is remodeling my kitchen. My cold water line coming off of my water heater was leaking. The first day the plumber was here for 7 hours and the leak was still present and the stores were closed so he couldn't get additional parts. The next day he was at my house for 5 hours and could not get the leak to stop. He said that he would have to cut into the drywall to see if the PVC was leaking. They couldn't get me an estimate while he was here, so the plumber left with the leak still dripping and 16 hours of vacation time spent with no resolution. I find it absolutely unacceptable that a plumber would leave the site with the leak still occurring. The estimate was sent to my email and for an additional $900, I should let the technician make a visit for the 3rd time to attempt to diagnose/fix the problem. No thank you!! I will find a reputable plumber who can get the job done right the first time! Update: A new plumber came in this evening and fixed the leak in a half hour with no need to cut into the drywall. The House Call plumber had the wrong fitting. Saved myself over $800 by going to someone else.
Tech came to fix our toilet and leaky faucets through AHS Warranty but did not have proper equipment so has to come back next day. took care of toilet and repaired one faucet next day. told us they will come back when they have time to fix other faucets. he made all our house dirty and muddy, did not wear boots cover. worst is the shower/faucet he fixed now don't dispense HOT water (this was working fine before except for minor leak). called them back to see if they can fix it, tech says he doesn't have time and office says they cant come back till Monday (3-4 days). my father (handicap) uses that shower, I requested that he cant climb stairs to go to other bathroom but they don't care. asking me to get another plumber through AHS warranty. they don't give you time window for appointments.
Clout Chasing
6 years ago
Very professional. There was a miscommunication on the price. the electrician solved the easy and quick for us. We definitely recommend this company to anyone
Darcy Fulcher
7 years ago
Very polite and knowledgable. Checked everything I asked and was thorough in the diagnosis and quick in replacing my part. Will call them again!
Sandy Sammons
8 years ago
Matt was professional, courteous and did an awesome job. It was an after hour call and his last one for the night at 9:00pm. He was still thorough and professional like it was his first call of the day. Thanks for all your patience with my Mom and your service. Thanks a BUNCH !!!
Cynthia Holliday Parker
5 years ago
I have dealt with this company for many years....I am always pleased with results. The only complaint I had this time was that the technician wiped his feet on my wool rug, leaving a clump of black mud ....he covered his feet after I pointed it out...They do great work!!!
Robert was very professional and knowledgeable.
Margie Vaughan
2 years ago
Great honest people
I was very pleased with both Sandra Lander and Wayne Beingazi. They were very professional. They kept me updated with the progress they were making with pictures of each step. Since it was on the roof and chimney, the pictures really helped.
Very professional, knowledgeable about his job.
Brittney Smith
7 years ago
Bryant was an awesome technician an VERY professional. He went above and beyond what most plumbers would do on a service call. Their prices were inline with other companies that I called and the call center was friendly. I would certainly recommend and use House Call Company again.
Kyle Just Kyle
6 years ago
we had an appointment time of 8-9am. 9:30 came and haven't heard from anyone so I called and they said someone would be heading there now. Immediately got a phone call from Chester stating he was on his way! When Chester arrived he was very polite and got right into helping us with our leaking roof. He found the problem and went to get the supplies and fixed it. Great experience.
Curtis Grondwalski
3 years ago
Gunnar was fast, professional, and friendly.
Very helpful and professional. Arrived early and fixed the problem quickly!
Gerald Porter
2 years ago
Friendly and courteous service. Dean searched until he found a solution to my problem. Great experience!
Alex B and his assistant Alan did an exceptional job, it's nice to find someone who actually go above and beyond what is expected, his customer service skills and professionalism would want any customer to use House Call Company as their first request for service. I will state as I have from past visits, employees like him are rare, and I have now seen him as a mentor and it was really nice to finally have work done in my house the proper way. These men are everything you expect: great service, friendly, exceptional, and professional. Thanks to House Call Company for having high expectations for employing people like Alex and Alan. They are great examples to represent your company.
V/r
Ron Conley
Fantastic service from the service techs, the scheduling could be better but overall good experience
Awesome!!! Everyone was very polite and nice!! Mr. Dean Thomason was awesome and he went above and beyond and addressed all my concerns regarding my bathtub. I called last minute near closing time and Dean arrived the same night within 30 minutes, he diagnosed the problem and eventually repair it. He did an excellent job and I will definitely call House Call for my future plumbing needs.
kim shoemaker
7 years ago
Wonderful company! Would highly recommend! Very prompt, knowledgeable, professional and clean ( used booties and changed every time coming back inside) Did a thorough inspection, complete with pictures, and planned a course of action with options. I am very pleased that they also handle plumbing, heating and electrical issues in addition to my air conditioning problem. I already have plans to call them for a future upgrade. You won't go wrong with this company!
Owning a rental property in Virginia , I've dealt with numerous home repair & maintenance companies throughout the years. The most impressive, reliable, and HONEST company I've dealt with is the House Call Company.
House Call Company is such a diamond in the rough. They replaced my roof and the entire process from beginning to end was outstanding. Their bid was detailed and fair priced. The workmanship of the utmost quality. The workers were on-time, and they cleaned up after themselves. The tenants in my rental property were very pleased the roof was so fast and clean-up was thorough.The amount of time it took to replace the roof and clean the entire area was.... ONE DAY! The entire process was a breeze.
Kate Malheiro
Ewa Beach, Hawaii
Excellent customer service and incredibly knowledgeable. Dean Thomasson was our technician and although he was only here to do an annual service he helped both my husband and I to better understand our HVAC system. He educated us on how to get the most out of our unit while also saving a substantial amount on our electric bill.
I can honestly say that we are more than satisfied with our experience today and once we own our own home, House Call Company will be our go to for all our future housing needs.
House Call company has been very responsive and very professional.
This company is awesome!!!!! The customer service of Sharon and Dean were amazing. Will definitely use them in the future as well!!!!
I don't write reviews, so wish I could write a good one. Select Home Warranty sent this company out to check out a/c unit. Repair man said it would take $1200 to fix but suggested not waste money based on the age of the unit. New unit $3000. When I called the warranty company they said they could not honor warranty because unit had not been propertly serviced.
It was low on freon and the coil was dirty. When I realized they weren't going to pay I called a local company I'd used before. For $95 I was told the freon was full, the coil was less than a year old. An overflow value had gotten some debris in it and shut down the unit. And by the way the service man said he would come back for $250 cash after hours. As a lifelong business owner this stuff just makes me sad.
A top quality operation. Very happy with the finished product. Dean and Gunnar exceeded my expectations for the duct replacement. I won't be using anyone else.
suzanne kuhlman
6 years ago
Kevin was super friendly, nice and very helpful!
Excellent service, responsiveness, and quality.
Scotty Martz and his team installed my furnace, upgraded the system and also updated and installed additional ducting in my home. They were all very professional, punctional and extremely thorough with the job. The entire evolution took 12 hours and even after a very long day they ensured the job site was cleared and clean. I truly appreciate the workmanship and professionalism and will recommend Thomasson Enterprise's in the future.
I had my water heater replaced by House Call Company. The technician they sent was Bryan C., a great guy with full of knowledge about his job. He started the job with smile and finished with a 100% quality job. Definitely ill call this company again and recommended to everyone who needs service their house. Thank you HCC!! Great job to Bryan!!!
Keith Williams
8 years ago
The work was professional and prompt . I needed help on two different days and they responded quickly both times solving the problem both times. My only hesitancy about using this company is it seemed very expensive but the work was done right and Jeffery was very knowledgeable and friendly.
Buerger Hermann
5 years ago
Company has a knack for personal relationships and excellent service. Today, even the owner attended to the job and was helpful and making recommendations as how to deal with a water issue. The technician has been performing various jobs on our property and is capable and courteous. Kudoes also to the ladies in the front and back office coordinationg everything.
Dean was very knowledgeable and straightforward. He took the time to show me pictures of the damage to my AC unit and explained how it occured. He gave me multiple options and explained the pros and cons for each one. I was able to make an informed decision. I will definitely use this company again.
Robert Andrus
6 years ago
Professional, courteous, and prompt. The fiished product exceeded my expectations.
morton eckhause
2 years ago
Work is very professional
Stephen Lagerberg
5 years ago
I am a landlord living out of state. House Call provided the service needed to keep my rental property functioning properly. Fast and friendly service.
Clifford Wells
4 years ago
We bought our system directly from House Call Company. We later joined there membership maintenance program and were told someone would call us to set up a cleaning. It has been a disaster! Once we signed on and paid our first 2 months of membership they never sent anyone out to clean our system to verify that it was running properly. When our AC acted up in 100 degree heat in July they blamed us for not setting up the cleaning and voided our membership. The office staff was extremely rude and dishonest about the membership and accused us of harassing them after no returned phone calls. To avoid having to honor their membership agreement they cancelled our contract and refused service. I do not recommend their company to anyone.
I would like to score House Call Company a 10 for their exemplary customer service, and repairs; because of the outstanding professionalism and customer service from Mr. Bryant Cueto. As a representative of this company Mr. Cueto came into our home, evaluated the situation with our water heater, and explained in detail the services that were needed. He returned to perform the services, and we are very pleased. It is my desire that the Home Warranty company continue to contract with this company because they had to come out to do a repair that was not performed properly by another company initially.
Thank you for your service.
Travone “Tre” Freelon
3 years ago
Its always a pleasure to deal with this company and their employees, Mr. Jensen originally helped my family with our first service call when our water heater broke and it's nice that a year later he's the face that comes to do regular maintenance checks on the service he provided for us. Very thankful for the company.
damien pauline
3 years ago
The company provided a 3-hour window and the technician was there within the first hour. Very polite and professional. He stated that this was the easiest thermostat that he ever installed (and the first Honeywell WiFi programmable model) and wanted to purchase one for himself. Price was negotiated by Amazon ($74) for installation. Very reasonable. Took about one hour. I recommend this company for thermostat installation.
Bobby S came yesterday to correct some electrical problems we were having. Another electrician had come to hang a new chandelier for me a couple of weeks ago. I had him look at 2 ceiling fans that had both quit working on the same day. He got on a ladder, looked at them and said they were not fixable. I was so disappointed because I particularly love the one in the sunroom, and there is nothing like it on the market today. Very ornate and brass! Bobby looked at the two fans and almost immediately got the one in the FROG working. Then he spent a lot of time on the one in the sunroom and got it working like new! He made my day! He went beyond the call of duty! I think the first electrician knew it was going to be a tedious and difficult job and just didn't want to mess with it! I appreciate what Bobby S did so very much! He is an exceptional person and your company should be very proud to have him as an employee! I can't thank him enough for what he did for us!
We had a number of plumbing related issues in the home that were causing very irritating issues for us. Jeff was very polite, knowledgeable, and forthright about information which gave me a real sense of comfort about the work being done. Jeff worked quickly and efficiently while still taking the time to educate me on what the issues were, and why they happened so I can avoid them in the future. Overall good experience and I would absolutely recommend Jeff to future customers.
I came home to find a leak in my downstairs ceiling. My home warranty company referred me to House Call Company, service pro-Bryant Cueto came to my home. I was extremely stressed watching water gush from my ceiling, Bryant assured me he would solve the problem. He delivered on his promise, he was efficient and fixed problem in a timely manner. Byrant was professional, honest and personable. If Bryant is a reflection of House Call Company, I would highly recommend them.
Jeffrey Mecum
6 years ago
Brandon Buckley
a month ago
Regardless if you are a customer or employee if you don't have the same religious views as the owner and his desk wench they will screw you over. Horrible business practice. The owner doesn't care for the customers or employees (unless they are his friend or goes to his church) no one will probably see this since he likes to cherry pick his reviews
Everyone who came out to my house from this company were professional and knowledgeable. Dean came out and completed the work and gave me a lesson in pipes and plumbing at the same time. He wore a mask and shoe protection. I would definitely recommend this company.
Kevin came to the house for a maint checkup right on time. answered all of my questions while he was there. Great tech!
Exceptional in every way. Not cheap, but very-very good. Diagnosed an issue that had been troubling our AC units for a year. The technician and sales manager were both at a level of HVAC understanding I have not seen in the past. Call them if you need a real answer for a real problem.
Great experience dealing with the house call company thus far. Im a new home owner in suffolk and had an older ac unit that had trouble keeping the house cool. Had a tech come out and look at it, he was very honest and told me my options and what he recommended. Ended up getting the whole unit replaced with them and couldn't be happier. I feel everyone I have dealt with has been honest and straight forward with me. Install was quick and professional by Alex, unit has been running great!
Devon did a terrific job of diagnosing a problem with one of our HVAC units. Well Done, Devon!
Jill Echevarria
4 years ago
Man I feel robbed. Gentleman said he would unclog the main line for 100 bucks. Sounds to good to be true. It was. He put a 6 inch pc of plastic in my bathtub and said sorry can’t fix it like this. Gonna be $567.00 an hour. I straight up asked him so I pretty much wasted 100 bucks. His response was yeah pretty much. Please don’t be fooled by them.
I am in property management maintenance and I called on house call company to help with an A/C issue. Dean not only came out on a Sunday but within an hour , he had diagnosed and rectified the situation. I will use house call for all of my future issues. A+ company, with professionalism ,courtesy, and class.
William Evers
3 years ago
Tonette Sutton
2 years ago
Poor RATING OF 0, They have been contracted out PLEASE get a BA licensed in inspector company we had levels of 338 CO after they left our 🏡 😡
Autumn Zaczyk
2 years ago
jakeenan Williams
3 years ago
After talking to a few others companies about taking care of my damaged subfloor, House Call Company offered the best price. Dean came out after the project was started due to the damage being more than anticipated but the additional cost was still lower than the other companies. And Jaszmyn reached out by phone to schedule the project ASAP. Great company and staff. Will most likely be using this company in the future for other services and upgrades.
Great and quick service! They are extremely friendly and have great customer service. They also made sure that any and all questions I had were answered. Definitely recommend!!!!!!
Dean and Phil came out immediately to service my furnace. They wore booties on their shoes to protect the carpet and each time they went outside, they took the booties off and reapplied them when coming back in. Dean and Phil were very professional and they took time to explain what was found. They made recommendations for various maintenance options and explained the purpose of each. I felt valued as a customer and will definitely call the company again for any service need I may have. The House Call Company is AWESOME!!!!!
Christy Walsh
7 years ago
Dean took the time to really look at the system I have at the house. He insured all the equipment inside was okay before tackling the outside unit. Once the issue was located, he made sure I understood what needed to be fix in easy to understand language. He even had recommendations to improve the system. I appreciated it.
William Elder
8 years ago
Did a great job, quickly, and professionally. Hope he gets a raise....
Kevin Stewart
7 years ago
Bryant Cueto was friendly, courteous and thoroughly explained what the requested services covered as well as associated pricing. The installation went smooth and the finished product looks professionally installed. Bryant also thoroghly cleaned up after the work was completed. Nice job.
Ronald Heider
6 years ago
I've used House Call Company for several projects. Very professional, on time and they take the time to explain what happening and provide options.
Dequita Jenkins
3 years ago
Patrick was very helpful in explaining every step of the repair to me. He came out to diagnose a leak and by the end of the day he had the problem fixed. I did not expect to get a same day repair and was delighted when he informed me that he could be done with all of the work the same day. He also gave me a courtesy call 40 minutes before he came and insured that I was at home. This is a great company with great customer service.
Matthew Suber
5 years ago
Justin was great, he was very professional. Other companies did not even respond to my inquiries for service, this company showed and provided the service I needed for selling my home.
Absolute Scam business. They came out to give a quote to install a Tesla wall charger for me. They were provided all the details in writing at what was needed. Once I confirmed it was for a Tesla they doubled the cost and then tried to extort a great review out of me to get a discount. Tried reaching out to the management to see what was going on and they tried to tell me that there was no one to talk to. There are many other places out there to call and I recommend all of them over this place.
Bryant C provided outstanding plumbing assistance during his recent visit!
From start to finish he knew exactly what my plumbing problem was and fixed it! He was very professional in his appearance and a pleasant person to do business with. Everyone he interacted in the household found him to be very professional!
Because of his performance I will continual to call House Call Company for home repairs.
Regards,
Jim Sahli
Patrice Wiggins
3 years ago
Kathleen Bergin
4 years ago
The appointment was scheduled for 1 pm on Saturday. About an hour and a half before I received a phone call from Lee Anne saying I don't know why they scheduled me on Saturday. I don't do this on Saturday. Since I live three hours away, this was rather frustrating and very disappointing.
Justin was very professional and resolved our issue quickly, if we weren't moving, we would definitely use their services again!
Robert Sexton
5 years ago
I needed a water line replaced from my well tank to the house and a new electrical outlet installed. Sarrah , the person writing the quote, listened to what I needed and did not try to sell me something I did not need. The company does sub-contract, so I had a sub-contractor do the plumbing work and a House Call employee, Devon, complete the electrical work. There was a slight hick-up between the time I was told the workers would arrive and the actual time they showed up, about 90 minutes late. Once the workers did arrive, they were very professional, worked quickly, and did an excellent job. I would use them again.
After a terrible miscommunication on Friday, Bryant came out on Monday to save the day! Our new kitchen faucet was installed along with all new pipes and everything looks great. Thank you!
Gunnar B from House Call Company came to my house on 10/09/20 to perform a semiannual inspection and maintenance on my Trane HVAC unit - consisting of the following: airhandler, heatpump, and propane furnace. In his performance of the inspection/maintenance I felt like Gunnar had the knowledge and experience necessary to do the job well and I was satisfied with his work. I would recommend him.
Devon came out to do our semi-annual HVAC cleaning and tune up. Devon is a very nice, professional young man who showed he is knowledgeable and enjoys his job. He explained everything in detail and gave us some good tips.
Davis Whittaker
6 years ago
Instant service on a Saturday morning after a thunderstorm the night before had caused our AC start capacitor to fail. Dean was there by 8:30am and had us back online quickly. Top service!
I received a verbal quote for two simple plumbing repairs from a trusted contractor referral for over $800. When I said it sounded high, the technician asked for my credit card for an $89 diagnostic fee that was not disclosed upfront. If you have a fee because you don’t trust your own ability to win the referred business, then at least disclose it! After being upset over the way this was handled and refusing to pay an undisclosed fee, I decided to call them back on the phone and hold off on my decision until I had received a second quote to confirm my suspicions. A friend referred a new independent plumber whom I do not know. He quoted $100 to replaced the spout and fix the leaking handle. Obviously, when Thomasson Enterprises called today, I was very upset, and I had a few choice words about companies that try to take advantage. This could have easily been handled with an apology for not quoting the upfront fee and letting it go. Lastly, no one ever offered to even apply the fee to the repair as most do. Not that it would have mattered in this case. This is very telling...they knew once I received a new quote, it would be over. Girl in the office talked over me and tried to say my plumber whom I did not know was doing me a favor and more. She does not know him either! Really...come on. Shame!
Bill Sullivan
4 years ago
So detailed and great listeners. I admire business that feel like you are working WITH them on a project. Highly recommending them
Kimberly Brock
6 years ago
Terrible customer service!!! We submitted a request for service via the website and received a confirmation email saying someone would call us shortly to confirm and schedule an appointment. No One Ever Called. So we called them, to again, request an appointment for Monday. The lady we spoke to said they were available Wednesday and we said we were going to call around instead since this situation can't wait. She insisted that she could get a technician out here by Tuesday at the latest. Since she sounded confident that they had time for us, we agreed and we were put on a 'list' for the day and would receive a phone call approximately 30 minutes before the technician arrives. No One Ever Called. We called back to see what happened to our appointment and a different lady said that the previous person that 'helped' us didn't submit a second ticket and that she could set us up with an appointment an entire week later! We obviously can't wait and the only thing that she could say to us is shes sorry and could schedule an appointment for 6 days from now..... No thanks.... Obviously prospective customers are of no importance, I can't imagine how they treat you once they've gotten your money
Absolutely wonderful people, honest and fair. Very professional and excellent quality work! Great customer service all the way around.
The repair guy, Bryant, was very professional. He replaced my garbage disposal very quickly.
Brandon Richard
5 years ago
I had the House Call Company come out to check my HVAC unit for the summer. They were very helpful, easy to work with, and knowledgeable.
Great company and customer service!
Ariano Munden
7 years ago
The House Call company was very responsive and efficient. Dean took the time to make sure I understood what was going on with my unit and what he was going to do to fix it. He was very professional, courteous and competent. I would highly recommend the house call company for anyone's have needs.
Tonya Pittman
9 years ago
I need a house.I need a house.
First thing to note is a lot of the reviews here appear to be fake.. General rule of thumb... f you see a reviewer with only one or two reviews, I can almost guarantee it’s either fake or the customer was given a discount in exchange for a good review which by the way is illegal and anyone that had been duped by this company can sue them for false advertising, prohibited by the Lanham Act (a federal law). I really hope you can justify your reviews House Call!
Onto the review.. My neighbor found these crooks online. She was having issues with her gas HVAC unit. It Did not have any power going to it and no heat. One of their guys came out and gave them an outrageous $2500 estimate to replace a system board and a few other things. When they re-fused to pay that he said they still owed him $695 for the estimate. They paid it unfortunately but are fighting their credit card company to get it back. The next day they called up An actual HVAC technician. He came out and replaced the gas valve (totally different part then what these crooks said was wrong) . Total with parts was $295.
These guys are nothing but crooks. Avoid them at all costs. They give you an outrageous estimate that they know you will decline just so they can get paid for the estimate. We have recordings of the entire conversation in case they deny anything.
We just bought a new house in the Virginia Beach area. During the walk through before the sale, one of the issues flagged to be fixed was a leaking toilet in the master bath. We were notified by the owner's realtor that the problem had been fixed and during the walk through the toilet leak seemed to be gone. Imagine our dismay when we walked into the house after the sale, began cleaning and soon discovered water POURING out through the bolt hole in the toilet, arghh! Called House Call and Jeffrey came out to check on the problem for us. He noticed the bottom edge of the toilet had been caulked (a no no) so he pulled the toilet, replaced the wax ring, and cleaned the whole area (even though this had supposedly already been done). Jeffrey was knowledgeable and very professional. His work was A1, we would definitely have him back again to fix plumbing issues in our house.
My experience with House Call Company was great. I had two Leaks in my home that needed to be taken care of. The House Call Company rep. that came out was Bryant Cueto. He showed up in a very professional manor, from his clean uniform to his professionalism of the job he had to do. He was also friendly and very informative as to what he had to do. He actually came out twice and the secound time he was with his co worker Mr. Chester who also ariived in the same manor off cleanliness and professionalism and did and outstanding job. After the work was done they cleaned up and left my home looking just as clean as it was before any work was perfomed. I would highly reccomend this company and those two reps to anyone who needed any plumbing or any other services for their home.
Awesome service! House Call Company was sensitive and responsive to our need and provided a thorough and cost-effective solution! I will never go anywhere else! Thank you Dean!
EXCELLENT service from Dean. P:rompt thorough, professional, courteous. Thanks, Dean!
Always on time. Always courteous. Always fixes the problem the first time!
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