Best Heating And Air Conditioning Services in Chesapeake VA

About 3 weeks ago my heat pump went out, and I called A-1 American they never showed and needless to say it was freezing/snowing at the time. I guess they were too busy making commercials and useless magnets for the yellow pages After 48 hours of hearing nothing from A-1 I did an internet search and found Tidewater Plumbing & Heating, the owner Mr. Martin had his son in law Morris over in less than an hour. My heat pump was sparking and the compressor was totally shot. Morris was able to stop the heat pump from sparking and causing a potential fire. I had a gas line, but it was never connected to the home. Mr. Martin advised me on the price, and how long the job would take. When it came time for them to do the job, it was exactly as described. He came with his son-in-law, and son. They were quick and efficient, they did not leave a mess on my property. This is a family business with honest people, Mr. Martin did not add any hidden fees or surprises as many companies do. The unit was of quality and started right up. If i'm going to spend my hard earned money I want quality work/product. I definitely recommend Tidewater Plumbing & Heating they are honest people who do quality work.

My service tech Name was Rashawn Gilliam . He done and outstanding job on serving the HVAC unit. And Explaining everything he checked and was looking for. To make sure everything was running smoothly. He was very pleasant and knowledgeable about his job. Very Professional. Yes Mr. Gilliam also receives a five star 🌟

From the initial phone call, to the follow up, to the technician... everyone is friendly, professional and knowledgeable. These guys are the best.

Signed a contract to replace both outside and inside unit of a Carrier Heat Pump after a catastrophic failure of a compressor in the outside unit. Contract signed 25 June. Informed by contract administer on 26 July that machinery necessary for the installation was in, however the earliest date they could be at the house for installation was 10 August. Crew arrived at 10 August and installed complete system in less than one work day. Reason given for the length of time to final repair was delay in receiving machinery due to disruption of the supply chain caused by the pandemic. Communication during the waiting phase of the repair was very poor. I had to seek out the contract administer to get any status.
received no calls to confirm the 10 August date of repair as the time approached, and finally had to spend a long time making phone calls the day before installation to get final installation. The installation itself was very professional. It was very apparent from the start the the Technicians were knowledgeable, competent, and no nonsense, and completed a difficult installation by that afternoon. The purchase of a 300 dollar stand alone ac unit and a fan prevented total abject suffering during the waiting period through the head of a SE Virginian Summer.

Excellent work!

Plumbing service, valve replacement.

They were a little late getting here but made up for it by fixing my drain problem quickly and although the price was good so was the work. I will call them for my plumbing.problems

Change ur site and hours if u r not 24/7 service 😬😬

I have dealt with Tommy Parker then his Son Mark, since I bought my home in 1977. From work on my furnace, air conditioner, plumbing and electrical work. They have always been there when I needed them. Expert work at a fair price. I am happy to recommend them.

This company over charged me outrageously. Before the holidays they came over to fix my heat. The technician said it would require two parts and 8 - 12 hours of labor. They were supposed to be here at 9:00am, around 12:30 in the afternoon I had to call and ask where they were. 15 minutes later they arrived, it took all of 3 hours to install the parts and clean up the project. When they explained the price, I was lead to believe it was based on the number of hours it took to complete the job. I was charged $2495.00 for two parts which I could have purchased myself for $370 by local supply house. After numerous attempts to contact the company's heating manager, John, he finally called me back nine days later after speaking to another manager named Ray. John was very abrupt and rude from the moment he answered the phone. He showed no compassion towards the enormous cost of the job. John had already made of his mind prior to listening to my concerns. Obviously this company writes you off once payment is received.

Good service