Best Furnace System in Chesapeake VA

Fantastic customer service provided by Moe, and Micheal and Son. Moe took the time to assess, detect and update me throughout the process. His advisory was needed and he did his job well. I always use Michael and Son, and Moe is the perfect example as to why.

I had a new HVAC unit installed in March of 2022. The salesman who came out quoted me nearly $1000 to move the return to a better location in my house. I was fine with this because it made sense to me. However, when the installation crew showed up, they informed me they would not be able to move the return and explained why, which also made sense to me. I am not upset about those things. What I am upset about is that I have called RS Andrews numerous times over the past 11 months in an attempt to get SOMEONE to adjust my bill, because I am paying almost $1000 extra for work that was never completed. I’ve spoken to customer service who almost always transfers me to billing where I’ve received zero answers and never get a call back when I leave voicemails. I’ve reached out through email and even spoken to their quality assurance team, never heard back. While the installation of my new unit was great, this has been a terrible experience trying to get my bill adjusted and I would not recommend this company to a friend due to poor customer service.

Excellent service all around. I called and set up an appointment. A few moments later I received a call back offering an immediate appointment if I wanted it. I did and Roderick arrived within 20 minutes! He was professional and did an excellent job. I highly recommend this company. Ask for Roderick.

Great work. Installed two new units at a reasonable price. Highly recommend.

Very pleased with One Stop Plumbing. I had an urgent situation that they took care of the same day I called. Would highly recommend them.
Judy M.

Mr Styron was very polite and prompt.

Highly professional and courteous! Answered all of our questions and explained everything they were going to do. I highly recommend this company and will be using them again in the future.

HVAC(cooling)needed service. Cost was reasonable, service was excellent! I recommend Premier to all my friends. (Ask for Kim)

We recently suffered water damage to our home and were in the market to replace our water heater. I set up appointments with multiple companies to get estimates, and each sent a tech out to survey the issue and gather the information for that estimate. The representative from A-1 American is the only one that ignored my questions and comments on what I was looking for and proceeded to give me only an estimate for a tank system. Not only that, he continued to push for rerunning gas and water lines to completely relocate the system, which would cause the price to skyrocket. In the end, he gave me a quote that was 3-4 times what any of the other 3 major companies gave AND charged me a service fee for the consultation that I wasn't made aware of when I made the appointment. I have no problem paying a consultation fee, these teams are very busy and their time is valuable, but I effectively paid for them to waste my time. If they didn't want to take on the job, they should have at least said as much rather than making up a ridiculous estimate while keeping my money.
Update: Meg from A-1 reached out to me to address my concerns. She was incredibly professional, patient, caring, and engaging. At no time did I feel that she was simply responding to a complaint. I truly felt she cared about my experience with the company and worked with me to come up with a resolution that worked for both parties. If my rating was based on my experience with her, it most definitely would have been 5 stars.