Best Electric Water Heater in Chesapeake VA

Got to the bottom of issue with my water heater. Even called the water heater company (rheem). Not sure if I’m gonna choosesthem to replace the water heater, I’m going to compare prices. I was quoted $1600 to install warranty replacement and $2600 for install with theirs. The ladies that showed up were great!!! Will use in the future

Came out for a last minute call. Did great work quickly and competently!

The tch nician was professional, friendly, and quick. He took time to summarize his and explain what my future service options are. I was very impressed with both him and the company.

Logan was very professional and knowledgeable and was able to fix the problem quickly. I am a repeat customer because of the customer service.

Technician came out on 12/16/18 for scheduled heating system inspection. After some time in attic came down and told me there was a gas leak in the system and I would need a new unit. I explained I would need to call around for quotes and would get back to Russell’s. Questioned if I would be safe using system over the weekend since a gas leak is very dangerous, he said I would be fine. This was my first indicator that he was lying. I asked if he was going to report the leak to VA Natural Gas, he said it wasn’t that bad, even though he could smell gas in the attic. Again, I was suspicious that he was lying since I was sure VA Natural Gas should be called if a leak. I asked more questions, like where the gas shut off valve was and he couldn’t answer. He repeatedly assured me I would be safe over the weekend until I could arrange for a new heating unit. He informed me he would turn off the unit at the thermostat since there was a leak and that I would have to turn it on for liability issues. With him standing right next to me I turned the system back on. One hour later I noticed the house was very cold. I called Russell’s and explained that a technician had just been out and that my system worked fine before he arrived and now suddenly I had no heat. I was told no one could come out to my home until possibly the next day. I explained that it was unacceptable and insisted on speaking to a manager. I was told the person didn’t have access to a manager’s contact information. It was at that point I knew she was lying to me and insisted that someone contact me to resolve this within 30 minutes or I was contacting another company to come out and that Russell’s would pay the bill. 30 minutes came and went and I heard nothing so I contacted Mike Straddeck & Assoc and explained the situation. It was after 8 on a Friday night by this point so I was told I would be charged more. Within 15 minutes the technician was here and up in the attic. He informed me he smelled no gas. After some investigation he told me the Russell’s technician had disconnected two wires from the gas valve. He then reconnected them and the system was working fine. He was suspicious of the Russell’s technician disconnecting those wires because in the event of a gas leak he said the valve should have been shut off. He concluded that the Russell’s technician had sabotaged the system. While he was further checking the system to be sure it was safe, the Russell’s customer service manager called. I explained all of this to her and she agreed that her technician had acted improperly and that she would credit the cost of the inspection and reimburse me for the repairs to get the system running again. I have sent the receipt from Mike Straddeck and emailed several times over the past few weeks and have not had a response. They did not credit the charge for the inspection, I had to dispute that with my credit card company and no reimbursement of the $142.40 charged by the second company coming out to fix the sabotage.

tECHNICIAN DID AN EXCELLENT JOB OF RESOLVING THE PROBLEM.
HE WAS CONCERNED ABOUT MY PROBLEM AND DID AN EXCELLENT JOB TO SATISFY MY CONCERNS.

Thanks for taking my call on a holiday evening!

Very professional and explained findings and made recommendations accordingly.

Nothing not to like for my particular project. Mike and Vince were great. They arrived early, had a good attitude, were totally professional. Mike made me aware of an unexpected situation with the relocation of my buried waterline shutoff valve (there's always something unexpected). Once Mike presented my options and I made a decision, they made a quick trip to the store to get a new part and took care of the job. The cost of the job did not change. The first time I contacted Cecilia's was on a Friday. I received a emailed quote the same day and they were able to schedule the job the next day. Their availability to quickly get the job done along with competitive pricing made this a no-brainer.

Thanks guys!

Even though they could not get the camera in because of how small the pipe area is, they recommended we try other plumber's and at no charge. He made some suggestions on probably what it might be.

Professional, reasonable, polite, timely, these guys are all & more! Had another company out shortly before Denny's & we were more than displeased. Denny's did the job & actually fixed the problem. Have already forwarded their info to all my friends & family in the area for their possible plumbing needs.

Very professional and timely service.

Booked an appointment between 10am and 12 , at 11:53 I called them Since I had not heard from them this morningI never got a courtesy call or anything that they were coming or running late or anything and told me that he would be there at 1pm an hour later. It would’ve been nice if he called Earlier and said he was running late I could’ve taken care of other things instead of waiting around like a dingbat. I have always had plumbing companies touch base with me in the morning to confirm the appointment let me know if there were any issues they would contact me not these people. Their loss 👎🏼

Bertolino Plumbing & Heating are fast to respond, do quality work and offer reasonable pricing! I trust Bertolino Plumbing for my personal home and also for my Real Estate clients and friends plumbing needs.

WILL OVERCHARGE YOU WITHOUT EVEN THINKING OF YOU OR YOUR FAMILY, TRIED TO CHARGE US 2000.00 FOR A $148.00 PART AND 30 MINS OF WORK,

Going into Home Depot and I see this truck zooming in right into a handicapped spot. No plaque placed saying they can park there, not on the tag and on top of that they aren’t even in the spot all the way!