Best Installation Air Conditioning in Charlotte NC

I had a problem with my outside water spigot...left it hooked up to a hose and it froze. Luckily Adam had sold me an anti-freezing valve and it was a quick fix to reset the pressure relief port...This is why Benjamin Franklin Plumbing is so great...their guys are knowledgeable and only recommend and install the best components and materials. 5-Stars!!! ⭐⭐⭐⭐⭐

To say I felt cheated by this company was an understatement…I scheduled a service call to fix my tankless water heater that was no longer providing hot water consistently. They scheduled a technician who specialized in tankless water heaters to arrive to my home on Thursday the 10th with a two hour window. I scheduled a vacation day away from work to get hot water restored to our home. Unfortunately, the technician never showed up and I didn’t even receive a courtesy phone call from IRV to let me know that the tech would not be coming. I called several hours past the missed appointment window and they dispatched another tech however he wouldn’t arrive until after 5pm. The technician that arrived did not know much about tankless water heaters and was not prepared to work in it. It was as if they just sent someone to show face as they missed the appointment already. He simply asked me if I had cleaned it since it was installed which I answered no. His diagnosis was that the unit needed to be cleaned first before doing any further work and he proceeded to charge me $157 for the “diagnosis” and said that I would have to schedule another day to get the unit cleaned. This one question could have been asked when I called in for the appointment. This is also a simple 45 minute fix which I would have expected to be preformed while he was here at my property.Two days following I finally received the quote for the cleaning which was $530. This put the total cost of the cleaning at $692!!! The cleaning only requires a $15 descaler solution that is pumped through the flush valves of the unit for half hour. In addition, two small filters are cleaned (air and water) which take two minutes each. From start to finish this repair only took me 45 minutes to do myself. With a fully burdened labor cost of roughly $60-75 an hour and $15 of material cost (descaler solution) I felt like this company was taking advantage of the home owner. I am in the construction business and am fully aware on the total burdened cost for an employee in the service arena. This was essentially a 700% markup over the companies cost. I understand companies have markups and need to make profit however this was beyond excessive. Buyer beware, avoid this company at all cost as they will try to rip you off for such an easy fix!

Reid Jordan from DR Jordan plumbing promptly came out and quickly successfully dewinterized the irrigation system. When I started the irrigation system after he'd left one of the sprinkler heads in an area-3 zone was defective and blew off. I called him back and he said although he didn't work on sprinkler systems he'd come out and see if he could fix it without charge based on an on-the-spot exam. He showed up promptly and diagnosed the problem: a broken sprinkler head. He then gave me a number to call for irrigation service and replacement of the broken head. In summary, I can't even imagine how the service could have possibly been any better. He's definitely my Number-1 guy the next time I need plumbing service!

4 months after new Pressure Regulator was installed, I needed to shut off house water supply. Found handle inoperable and tiny leak in the upside down brass union. Different man, Jason, was sent out and corrected all issues. Very pleased with main office, whole corrective process and outcome!!

Trustworthy and reliable company. Excellent technicians.

Exceptional quality, definitely recommend! My garbage disposal was clogged and the toilet valve was leaking when I called at 10:30 in the morning. Around noon, Manny arrived. By 12:30 he had completed everything. His work was excellent, and he completed it quickly and thoroughly. He was the epitome of competence and politeness in his field. Their contact information is now saved in my phone as my go-to plumbing resource. Dustin, you and the company have my eternal gratitude.

I had a drain clog in my washing machine drain that would not budge. Jake came out and ran a snake in the drain and me back in the laundry business in no time. Jake was extremely professional and personable too. He did not seem to mind me hovering over him asking him questions as he worked, which was great. He also went out his way to test the water pressure, so thank you for that. Thank you for the prompt and professional service Jake!!

Jaime did a great job fixing our plumbing. Very friendly and helpful!

I had an issue with my a/c unit and i was sweating and needed help quickly. Ernie , one of the technicians was out to my house with in 10 minutes right before 5 o clock. He was very professional and courteous to our schedule. I will keep their number on my speed dial if I ever have another issue again. !GREAT COMPANY!

I used Accent in the fall to fix my heat and had a great experience. During that same visit I showed the tech my AC compressor (brand new) that needed to be hooked up and charged. He said something like no problem and so I didn't hesitate to set up an appointment later in the spring to have the work done. So I took off work to sit at home and meet the technician only to be told that they would not do the work which I can only assume is because I did not buy the unit from them. If you don't want to do the work, fine. But don't waste my time. I explained the exact situation to a tech in person and a person on the phone who set up the appointment, both of which were opportunities for them to turn down the job so I could spend my time getting someone that wanted the job.

Despite my frustration with ACCENT, Lance was very polite and apologetic about the situation. He was obviously just following orders.