Best Frozen Water Line in Charlotte NC

Our hot water stopped working, so we needed a plumber to come out at the last minute. I found Julian's Plumbing based on their Yelp reviews and I definitely understand why they have a 5 star rating.

They were able to come out the day after I called. He got my hot water back up without having to replace the water heater which was nice. It didn't take him very long to get it fixed. It was clear that he was very knowledgeable.

They communicate via text which makes it way easier for those of us that hate email and aren't always able to talk on the phone during the day.

They were very flexible and waived the credit card free for me too. They will also give you $50 off if you check in on Yelp.

They were incredibly patient and helpful. I would definitely recommend them and will be using them for any future plumbing needs.

Marvin was so great! He was extremely professional and helpful. He took the time to explain our options to connect our ice machine to our water line. So happy they also checked the rest of our plumbing, quality of water and heater. I’ll definitely be calling again when we need help!

The best! The nicest! The cleanest! Most honest! If you need a water softener system, it is really good! Just got it installed yesterday and I feel the difference already!

I appreciated the professionalism and kindness of Darrin. He explained the steps that he performed and kept me in the know during the whole experience. I am glad that he was assigned to my plumbing issue as it was a pleasant professional experience in my home. Thanks so much!! Recommend? Most definitely!!!!

Aiden was courteous, thorough, and efficient - a true professional. I will request his plumbing expertise from Roto-Rooter anytime I require a plumber I the future.

My brother work here and he always happy

Good quality . They give free estimates and they also have very good prices .

We had an issue with the faucet in our downstairs master bathtub. The cold water side was hardly working at all. Called and spoke to Danny who was prompt to respond and got my faucet working in no time at all. Very professional and friendly and had us up and running on no time. Recommend Danny and his team to anyone needing any plumbing assistance.

UPDATED REVIEW: I wrote the review at the bottom of this page 3 years ago from the heart! I write this update today, 06/01/2023, with the same level of passion!

The drain line from the water softener installed by Fatman. as noted below, separated at a barbed connector and flooded my newly encapsulated crawlspace. Once the source of the issue was determined, I called Fatman and requested assistance. Service Tech - Bobby was brought on the line and he immediately started with excuses.. including confusing my home with another that he claimed to have leaking copper water lines. The scheduler indicated a supervisor - Brian would be coming out the same afternoon to evaluate the problem. She called back approx 30 mins later to confirm Brian would come out in the afternoon, but time was unknown... I thanked her again for her assistance and noted I had cancelled afternoon plans and would be home waiting until Brian arrived.

Bobby arrives approx 30 mins later and after discussing an issue with an employee on his cell phone, joins me in the crawlspace I had already entered to wait for him. Upon viewing the flooded space and the drain line hanging from the floor joists, he notes I've never seen one blow out like that! Then he starts to name off parts needed for repair and noted that it's out of warranty and that I would be charged for the drain line repair. He also advised that Fatman accepted no responsibility for the flooding and that I could call a restoration company for address the water removal.

Given my prior experience with Fatman staff during water heater installation and the water softener, I anticipated and expected a higher level of customer service... I expected a higher level of goodwill from the company!

I am disappointed in this local service provider and am now searching for a new plumbing company to service my future needs. I no longer recommend Fatman for any one that expects a company to stand behind their workmanship.

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Wow! I've been a homeowner for over 40 years and never had the customer service from a plumbing company like I received from FATman for installation of a water heater and water softener!

Armed with recommendations from friends and neighbors, I called and Josh came out to provide a timely and reasonable quote with great advice and no pressure. Josh and other team members returned for the installation and provided exceptional customer service and a top quality installation! Thank you gentlemen for a job well done!

I highly recommend FATman for any plumbing need and will certainly call them again myself... but I hope it's a long time off! :-)

Amazing people This is a wonderful honest company. You will not receive a bad job. I can not say enough.