Best Emergency Service Available in Charlotte NC

Vinton and Hayden worked to replace two shower handles. I was thrilled that they avoided cutting the tiles! They were courteous, explained everything, and left the site clean. I could not be happier or more satisfied with these two professionals!

First time I had used Option One. I highly recommend this Plumbing Company and give Michael, the service rep, a gold star for his work. AND he cleaned the area of use to a sparkling finish when work was complete. This company is honest and do not rip you off like most of them try to do. I have finally found a great plumbing company to call when I have a problem.

Dave was on time, friendly, and gave us great plumbing advice on a call to check for potential water leaks. Our water bill has been higher than normal so we asked for a plumbers opinion. He walked me through all the checks he was performing and why, and even gave us advice along the way about how to prolong the life of our toilets and water lines. Thanks Dave!

UPDATE: After getting a personal call from the GM (Cody) and having a lengthy discussion, I'm upgrading my review from 2 stars to 4. The reason is his level of customer service. Because he stands so strongly behind his team and values his repeat customers, I can only appreciate the time he took to call and listen to my side of the issue and let me know the changes he's implemented, so a customer can get the service they request regardless to outcome of the issue at hand.

There was some confusion in the background and the techs thought I'd be happy that they didn't waste my money on a job that wasn't going to fix the problem. They didn't realize that I understood this wasn't a fix. I was requesting maintenance to keep my problem at bay until I can afford the fix.

We've scheduled a new maintenance request and I look forward to more business in the future. Thank you Rapid Rooter.
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As a repeat customer I'm HIGHLY disappointed in the my latest nonservice request. I say non because they never did the job I scheduled. Once every few years I schedule a main line clean out from the main pipe to the street.

This year I'm not sure what was different (maybe staff changes) but when I scheduled the maintenance the woman on the line seemed a bit perplexed about my request but did schedule the work. The problem was Chris tried to diagnose my issue instead of providing the service I scheduled. He kept trying to sell me the camera down the drain (which I would have paid for in addition to the clean out) and never did the work.

I've been in this house for 14years I know the issues, which is why I scheduled a maintenance clean out to keep my issue from becoming a problem until I get the thousands of dollars to fix it. After Chris diagnosed it and refused to do the clean out (which they've done over the past 12 years) they sent Rick out to give me the estimate on other work. However when I asked yet again if he'd do the clean out, he said they'd call Chris back out. But Chris never returned the woman on the phone says, We'll see if we can do that (meaning the clean out). My response was if you look at my records you'll see that you've done this before so why wouldn't you do it now?

I have full time job and need permission to work from home. Waiting on 2 sets of crews to come out is a bit ridiculous (especially since i raced to work when Chris left, then got a call from RR saying a new crew was coming shortly) so I raced back home to receive no service at all and WASTING a work from home privilege.

Now I have to find another company to service me and ask again to work from home. This doesn't make any sense to me. If the professionals think my maintenance clean out is a waste of time for them, they should consider the fact that it's a service I've bee paying for, for years. If only to humor the customer, it should have been done as no harm can come from it. The just lost my money.

Brett tested our water. He did an amazing job giving us options for whole house water filtration systems. He also did a maintenance on our tankless water heater and now our water heater is back to working. We will be using them again.

We contacted him for a valve replacement and he was great. He explained what he was doing and what to expect from it. We are very grateful for him and will recommend him to friends if they need a plumber.

Reggie was thorough, honest and professional. The company is lucky to have him.

Everyone at Progressive Service Company was very nice and very responsive. They are always so willing to help, respond to work orders very quickly, and their rates are quite competitive. I will definitely keep doing business with them as long as I'm able to.

Called them because we had a toilet that needed to be replaced ASAP. They came out very quickly, were super friendly, and replaced the toilet promptly. Later they had to come back because of a small leak which was causing the toilet to make an annoying “running” noise. They came out very quickly again with eagerness and were very helpful. Took care of it in a jiffy! Call them with all your plumbing needs. You won’t regret it! Thanks guys!

Excellent work. And great customer service to boot!

Joel did a great job- courteous, competent, and timely.

The owner did a great job installing our sink, he also did few other things in our bathroom.
Highly recommend.

Super friendly when getting a quote, but NEVER actually showed up to perform the work when scheduled (also never called to let us know that our appointment had been pushed to another day). They assured that they would make the RESCHEDULED appointment multiple times and NEVER SHOWED (or bothered to call) a second time. Two interrupted days of work and no better off than before calling South End Plumbing. Go anywhere else!!

Ultimate Plumbing & Repair came out to our home last week to take care of a backed up kitchen sink. We used to discard leftover food down the disposal but they mentioned that this is not the best thing to do. Softer foods like potatoes and rice can back up the drain. If you’re looking for a Good Charlotte plumber, call these guys!

Dave is great, knowledgeable and prompt. He has had to help us out twice with drainage issues due to tree roots and handled both experiences in a fast, efficient manner. I recommend calling him.

This is not my business. This page was created fraudulently to slander my name. We are working with Google to remove this listing. Thanks you.