Best Water Heater Repairs And Replacements in Boston MA

While working in the Brighton area CTW was my companies go to. Always friendly and knowledgeable. Always recommended them

Matt, who took my calls, was prompt in returning my calls and scheduling an appointment, and he was clear and responsive in his communications.

Henry and Keith were the technicians that came to my house, and they were friendly, down to earth, and professional. They were obviously good at their jobs and knew what they were doing, and they helpfully walked me through their steps so I understood what they were doing and why. They replaced a damaged shut-off valve under our kitchen faucet, and removed the piece of rubber gasket that had broken off and traveled up into my Grohe faucet, blocking the flow of my hot water. These guys are faucet whisperers. As a bonus, they were also clean and orderly in their work and didn't make a mess.

T Flow's pricing was transparent and fair, and Henry and Keith struck me as honest plumbers. I am very happy with the overall work they did, and plan on recommending them to all my friends!

Andy was quick and efficient and the price was much cheaper than Roto Rooter. I had roots in my sewer line and Andy was able to jet the line clear the roots at several locations along the line and confirm with tv inspection.

Great proffesional service

I reached out to Narrow Way to help with the plumbing of a kitchen remodel. I spoke to Mary who was very cheerful and promptly helped me set up an appointment. They sent me Mario to take a look at the work and he was very helpful in his recommendations. He never followed up with the actual pricing, even though he called me to tell me he would.
Fast forward a few days, I call and speak to Mary again who prompts Mario to call me with pricing. We spoke and committed to a date and time of when they’d complete what was needed.
This is where it goes downhill. When it came time to actually get the work done, they sent Steve who showed up an hour late (without reaching out to let me know that). When he showed up to do the work, he was inside looking at things etc. He me that he needed to leave to go get a part. When he came back, he informed me that his supervisor advised him to stop the work because there were unexpected things (based on pictures he sent in) and that the quote they gave me wasn’t enough to cover the work and they needed to bill me by hour instead. So 2 hours in, nothing was accomplished. They insisted that another supervisor needed to come out and assess the situation which happened on a Friday afternoon. After this supervisor’s visit, I was told that I’d have an appointment for the following day, Saturday at 7:30 AM. I get a call from Jose at 8 AM to let me know that he won’t be able to come until 10 AM because he’s dispatched to an emergency. 2 hours later and he still no showed.
Backdrop to all this is that I had to arrange for other parties to be there (contractor to install cabinets after plumbing is done) along with an electrician to hook up the dishwasher. Due to their flakiness and lack of commitment to their word, I had to pay everyone for 2 days worth of work for nothing being completed. Even though they present a good front when comes to talking, they lack the professionalism and substance to be reliable to actually get the work done - which is what matters in the service world.

Tom was great to work with! He had a fast response time to all of our conversations. We had a hot water heater replaced (he also took out a our cement lined hot water heater out that other plumbers were scared to touch). We also had a gas line installed for a new stove. My husband and I were very impressed with all of their work and would love to work with them on other projects on the future.

Great experience working with this company. I have had two water heaters go bad and their emergency service was prompt, neat and professional. Would recommend them to anyone in or around the Quincy Ma area.

After providing good reviews for Ernie, I am now back here since my experience did change.

Ernie installed all the plumbing in my property, including a brand new Navien boiler. His job took 6 months to complete and by then, it was already summer so the new tenants did not need to use the heater.

Fast forward to October/November when the winter started, the brand new boiler started to shut down daily. I immediately reached out to him to fix the issue and like other reviews stated, it was everyone’s fault but his. It took him 7 months to fix the issue ( now again summer time). I still don’t know if it is fixed as the heat does not need to be on.

I spent well over 50-60k on plumbing work on him, and in the end, I looked at the numbers for my last invoice which I paid without reading( my fault) and discovered that I had overpaid him 1650 extra.

After trying to resolve this issue with him, and after I pointed out to him they the items on that invoice were already paid for, he then came up with an excuse as to why he charged this amount, according to him he spent 6 hours at 250 per hour to install a small baseboard on a tiny bathroom that was already installed by another plumber, it literally just needed to be connected, and did not take 6 hours, he definitely inflated the hours he worked on but instead of him being honest and refund the overpayment, he made up 6 hours of work that he never quoted for just to justify not refunding the overpayment.

In summary, Ernie acts and wants to charge like a pro, but his work, lack of knowledge and his sneaky ways of invoicing his customers determined the fraud he really is. If you are thinking about using him just be aware. Slow work, too many excuses and incompetent.

Michel from this company came to my house and converted oil to a gas system. He did a very good job Michel is very honest and his prices are fair I will definitely recommend this company to my family and friends he is very hard working if can give him 7 stars I would and I am very satisfied with his work and he is very fast.

UPDATE 11/30/2021: On the Wednesday before Thanksgiving, we found ourselves without heat or hot water. I caught Joe just as he was leaving for his own holiday weekend. He arrived within an hour after picking up all the parts he might need to fix our problem. In short order, he diagnosed the issue (too much sediment in the city water supply, swapped in a replacement filter and showed me how to remedy the issue if it came up again. Not just a great plumber; also a really good guy!
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I first met Joe Cardarelli early this year, when he and his team installed a combo heat/hot water system in my house. The entire crew was polite, professional and tidy. What most impressed me was how thorough Joe, the owner, was at seeing the job through. He inspected the work and added a few final touches to ensure the installation was perfect. Joe and his crew have been back twice since then: once to install a new faucet, and again yesterday to fix a leaking bathtub faucet that was destroying the ceiling in the dining room. While he was here, he happily took care of a number of other small plumbing issues for us. Every single time, Joe has been prompt and responsive; he listens well and gives good advice; he is professional, capable, neat and thorough. If I could give him six stars, I would!

No response

No longer the same company that previously did my work.