Best Thermostat Installation in Boston MA

I manage hundreds of properties across Greater Boston. CTW by far is the best vendor that I use, the owner is extremely knowledeable and most importantly trust worthy. Becky who runs the day to day is super pleasant and great to work with. We use them for hundreds of repairs calls a year, in addition as a general contractor they do plumbing for all our construction jobs. Definitely reach out and contact them if you are in need of a great plumbing company

Put in a new water heater and a few other things around the house he deafly knows what he’s doing

Elvis was great. The work was fast and efficient. We couldn’t be more pleased with the service. We’ll be coming back for future jobs!

It saddens me to write a bad review, I wish our experience was better.
We live in a home with a water heater in the basement. It was about 9 years old, and we had a minor leak, maybe one cup of water a day.
I contacted Pann because their sticker was on the heater. I sent pictures of the heater, with close up pictures of the serial number etc.
Amy corresponded with me and we talked on the phone, she asked me about the previous home owners and said we were okay with warranty.

What she didn't tell me was that a minor leak from a water heater is a big red flag, should be addressed ASAP, and the water supply to the tank should be shut off. I learned that the hard way, too late.

It was the week of the 4th of July, so we made an appt for Friday morning after the holiday. The technicians arrived around 7:30am, we went downstairs and found the basement all flooded, with ankle deep water :-(

The technicians were professional, knowledgeable and experienced. They managed to remove the old heater and install a new one in just a few hours. They did not go out of their way to help me deal with the flood, since that's not their job (but it would have been an opportunity to go the extra mile and show that helping people in distress is more important than money).

The main problem was the sketchy warranty. That was the only reason I called Pann, instead of my trusted plumber. Handwriting on the Pann sticker read 10 year warranty, but the technician said it was meaningless, anyone could have written that. So I had to pay the full price for a new one, and their price was about 10% higher than my plumber's.

I called their office while struggling to pump water out, and move stuff to dry in the back yard (and of course then it rained...)
I said I was not happy and asked to talk to the manager. He did not call me back, he talked to his technician on site and agreed to match the quote I got from my plumber. That was an honorable gesture, but it made me think- why was their price so high to begin with? is it nice to take advantage of people in emergencies?...

Our basement is half finished, and the water heater is very visible. The old one was nice and white, the new one is grey, much less aesthetic. Nobody asked me about the color of the heater before it was brought.

And then the technician wrote with a sharpie on the top front of the heater, the installation date and warranty. Why not put a neat official company sticker, that will not be questioned again in the future?..

The flood caused damage, paint peeled all over the concrete floor, rugs and wood furniture were a total loss, stuff in cardboard containers was a wet mess. It took me days to clean up, dry and dehumidify. Fortunately not enough to trigger an insurance claim, but enough to make the aftermath quite a headache. Again, it could have been avoided had the office rep told me to shut the water off and have the heater replaced promptly.

An important lesson here- have a utility pump ready in your basement, and make sure the outlets are GFI. When the extension cord falls into the water, a GFI can prevent en electric shock and save your life.

My impression was that the technicians are good professionals and good guys. They are well organized, equipped and capable. The things that need to improve are communication of urgent measures on the phone, and clearer and more honest warranty.

My husband and I contacted Hourican Plumbing to refinish a basement bathroom. The owner, Pauric, was quick to setup a consultation that specifically addressed our concern regarding the positioning of our main drain. Not only did Pauric come up with a creative solution that allowed us to maximum the most space in a small bathroom, but he thoroughly explained our options and laid out all of the pros and cons which was very much appreciated. This past week Pauric completed the job and we could not be happier. It is clear that he takes great pride in his work and can execute just well as he communicates. We are so thankful we have finally found our ‘go to’ for all future projects!

The employees are A++!! Steven has now done several jobs for my home, and is always responsive to my many questions. He’s honest and my first call when I need help!
Tony, Ozzy, and Alex did a fantastic job and made sure all was well when installing my new ac and furnace. I super appreciate you all! 😊

The worst

If you want to receive Five Star quality, professional, courteous, and timely service, I recommend you contact Sam at Alpha Omega Heating HVAC! We've had Sam at the house a few times now for various projects and have nothing but praise for his work. He shows up at the time agreed upon and doesn't quit until the job is done. He keeps you advised as to what's going on with what he doing......... and he notices things that can be improved and brings them to your attention. The best part is he's a very personable, likable guy. No complaints here!

I called Akian to have someone install a dishwasher, hook up a water line to a fridge, and install a garbage disposal. Evan and Chris came out to do the job and they were great. Kept me updated on when they'd arrive and made sure I fully understood how they were planning on executing the tasks. They were professional, highly communicative, and they did quality work. Would definitely call them again in the future.

Although I have had difficult experiences with Sila in the past, their employee, Brian, is one of the nicest and most professional service technicians I have ever worked with. He is always courteous and helpful while completing by jobs. I would recommend the work of Brian to anyone I know.

Promptly came at 8am. Knew what was the problem w the automatic toilet flushing and fixed it.

Highly recommend Bill … did a great job installing our new hot water heater and has been helpful with a handful of issues that popped up over the years.

L.B. was knowledgeable, efficient and friendly. Would definitely recommend Excel’s services and will be using them again for future plumbing needs.

My heating system broke during the cold winter months. My uncle referred me to Silas. I called Silas he came in right away and was able to replace the parts needed. During this summer my AC stopped working I called Silas again. ( of course :)) he answered right away and stopped by the same day and fixed the unit by that evening with new parts. The Montrond Company's responsiveness, professionalism, and efficiency is one of the best. Couldn’t ask for a better service. Thank you Sillas!

Given your previous reviews, please take the time to consider your answers. They definitely come off the wrong way and aren't inviting or welcoming. I understand it can be frustrating to get forwarded a job request on a quote but customers are still interested on any estimate they get. I thought it was me reading the tone a certain way by your response, but after seeing your reviews there is a pattern. Why start with 'We don't do cheap projects' ... and then suggesting what I can look up online' understand that perhaps that is exactly what the customer is doing ( due diligence) and doesn't need suggestions on how they sort through estimates. All you have to do is provide the quote, and feel confident on what your company provides. Please take the time to consider approaching yelp inquiries differently.