Best Thermostat Install in Boston MA

Caleb Whelden and company from CTW plumbing were employed to service and maintain the heating and air conditioning units at a residence of mine for over a years' time. They consistently had difficulty arranging to complete jobs in a reasonable time frame, and often made mistakes, some relatively minor and merely forgetful (such as forgetting to replace caps on refrigerant lines), other mistakes much for irresponsible and dangerous. Caleb Whelden easily became defensive. He was not conscientious about taking responsibility for the problems and inconveniences caused by his actions. An incredible amount of time and money could have been saved if another maintenance team was hired earlier on.

Put in a new water heater and a few other things around the house he deafly knows what he’s doing

Your crew was efficient and responsive to our needs, Thanks so much !

Had a water heater go out just last week. Very bad timing as we had a roof leak (the two were not related). We called Pann but were worried that cost of the heater, coming at the same time as other home repairs, would be an overwhelming burden to out wallet.

Michael Bunik, Pann manager, worked with us to make sure we got a great water heater in a timely manner, at a price we could afford. We were really glad we called Pann.

The Pann techs, Dana and Andrew (Drew), were very professional. Like all Pann jobs, they arrived on time. I was worried about complications in terms of getting the water heater in place due to our particular home and the addition of our basement door being inaccessible due to snow. I shouldn't have worried. Dana and Drew quickly found the best route to get the old heater out and the new one in. They worked in a very professional manner and finished quickly. They took the old heater out and cleaned up everything related to the installation. Even to the point of Drew making sure that there was nothing at all that may have dropped on the floors; a post installation inspection as it were.

Besides the great service, there were two items that show the professionalism of Pann. Michael Bunik is familiar with our home from previous visits. Michael had Dana and Drew bring out a shorter water heater (I guess they make them in different heights, albeit with the same water capacity). This was because, on another visit Michael noticed that our heater would install, to meet code, easier if the unit was shorter. Note that this was simply Michael's eye for detail in regards to home maintenance issues. At the time Michael took note of the height issue, our heater was functioning properly. He's just that good in helping homeowners be satisfied with Pann's service.

The second item of note was that Dana took time to make sure that I knew how to light (or re-light) the water heater in case the pilot went out. This wasn't trivial, it took a few minutes for me to learn. The upshot is that I'm now confident that, in the case of a pilot light going out, I can re-light it myself. I know that the instructions are on the heater but, by Dana's taking extra time to have me go through the procedure, I don't have to fumble around or worry that I'm doing something wrong.

Thanks to Dana, Drew, Michael and Pann for a great experience and a great water heater.

Pauric showed up to my house over the 4th of July weekend and repaired my water heater! These guys are so professional, clean, and do fantastic work. They are also reasonably priced and fair with their assessment on what needs to get done. If you are in need of a quality, RELIABLE plumber, then look no further than Hourican Plumbing and Heating!

We were pleasantly surprised at how responsive they were. Personable, explained everything about the repair, thankfully was able to repair in time for the heat wave! Thanks for such great service. We will definitely recommend!

They were timely, efficient, and well mannered! Will definitely use again when needed! Did an excellent job fixing all our leaks!

AlphaOmega Plumbing did a great job. They had a very nice and friendly staff that fixed our furnace and our AC unit for us! They worked fast and gave a good deal. Definitely better than my past experiences. Now I have someone I can trust!

Bill and John (Ioanis) did a PHENOMENAL job replacing our water heater: it was a tight space, but they found a solution and were able to remove the old heater and replace it with the new one expertly, carefully, and thoroughly! They even cleaned up and vacuumed after--so incredibly thoughtful. Thank you for your hard work and creative problem-solving. We feel ready for the winter now.

John completed a tune up for my gas boiler. He let me know what he found during the tune up and options to address them. He was friendly and helpful.

The two folks that I spoke to at Velocity were very kind and extremely responsive. Dimitri who did the intake was kind and helped me set expectations. Cesar, who actually performed the work is kind and professional. He called me in advance wanting more information on the job so he could ensure that he had the tools/ parts to perform the job quickly. While on site he remained very professional and helped me understand exactly what was being done, he even noticed how slow the sink drain was going so he took a peek to see if needed work while we were waiting for the building's water to be turned back on. I'd definitely recommend Velocity from this one experience; will definitely be calling them again if I ever need more plumbing work done.

Highly recommend Bill … did a great job installing our new hot water heater and has been helpful with a handful of issues that popped up over the years.

On a Thursday night I noticed our old water heater had been leaking, then quickly found Excel online and had a booking for the next morning. The technician LB was at our house exactly on time, diagnosed that we needed a new unit and started immediately on the work. We had a new unit installed in a few hours. Excel is very professional and got the job done, I highly recommend this company.

Silas and his crew has done 2 jobs for us now. He is punctual, polite, and professional. Last year he was able to beat two local, 5 star rated on Angie's list, Hvac companies estimated by over $2000. I do not hesitate to refer them to friends and family. I don't personally have any interest in the company, nor do I know anyone that works for them personally. He has been honest and reasonable with his assessments and followed up by squeezing me in in between jobs when I was in need. This company is legit, and I was lucky to stumble upon them online. I hope you will find this review in a time of need, because I know they will deliver for you.

Given your previous reviews, please take the time to consider your answers. They definitely come off the wrong way and aren't inviting or welcoming. I understand it can be frustrating to get forwarded a job request on a quote but customers are still interested on any estimate they get. I thought it was me reading the tone a certain way by your response, but after seeing your reviews there is a pattern. Why start with 'We don't do cheap projects' ... and then suggesting what I can look up online' understand that perhaps that is exactly what the customer is doing ( due diligence) and doesn't need suggestions on how they sort through estimates. All you have to do is provide the quote, and feel confident on what your company provides. Please take the time to consider approaching yelp inquiries differently.