Best Repairs Replacements in Boston MA

While working in the Brighton area CTW was my companies go to. Always friendly and knowledgeable. Always recommended them

TFlow is highly dependable and the work is of the highest quality. I contacted them on Wednesday late afternoon about a non functional hot water heater and the plumber was here Thursday morning and found the non functional part, replaced it and the water heater was working again. The staff are s professional, courteous and everything was cleaned after the work was completed. I highly recommend them.

My kitchen sink was clogged along with disposal not working. Called Drain Stars. My call was answered after 2 rings. Very impressive. That was a strong indication that this company is reliable and professional. I explained my situation. The gentleman who answered my call took all my information and told me someone will call me back within an hour. 1 hour later I received a call from a man named Andrew. He was extremely polite and professional. I went over the concerns one more time with him. He was at my place within 1 hour. That was also extremely impressive. He was very cautious of the covid 19 situation. He put me at ease right away with his professionalism. He diagnosed my concerns and explained very clearly what needed to be done. We agreed on a very fair price and 30 minutes later my sink and disposal was up and working. Andrew throughly cleaned up the work area and was on his way. This by far was the best and easiest experience I have ever had with a drain service company. I strongly recommend Drain Stars

Expensive!

It's my Dad's plumbing company, so... He's good at fixing old systems, and likes taking on the odd complex problems that pop up in old plumbing and heating systems in the basements of Boston. He puts a lot of thought into crafting new high efficiency heating systems too, and likes to save energy in the long run by putting in nessisary effort upfront to reduce heat loss.

These guys were great and I highly recommend. On time and very responsive. They serviced our water heater and added a gas line so we could convert to a gas stove. Nice to also see some young blood in the business.

Great service! Pleasure to work with every time :)

Ernie did a wonderful job! Very knowledgeable, thorough, professional, and responsive. I was replacing a very old gas range and felt a bit unsure about the whole process because gas makes me nervous but Ernie really knew what he was talking about and explained everything really clearly and in a way that made me feel very comfortable about the whole thing! He’s super friendly and says he treats his customers’ homes like his own - he certainly seemed to with mine! 10/10 would recommend!

Had an appointment and they did not show up, call, or respond to my text asking if they were still coming. Now I have to find someone else to fix the leak under my sink. Very disappointing.

Joe was very professional, arrived on time and done a smooth job. there wa minor gas leakage in my garage. Joe's team came on a short notice and did the job very professionally..

I sold my house a few months ago and I had to complete a final round of renovations before we put it on the market. In the kitchen we needed a kettle pot filler plumbed & installed and a gas line run for the new stove - and we needed a 2nd floor laundry room fully plumbed.

Real came to our home to give us an estimate one afternoon. He was on-time, courteous, honest - and very thorough. He walked me though every issue I had and talked me through all of the work that would have to be completed to plumb the laundry room. As a rule: I get three estimates from different contractors to get the best price. Real was my second contractor. I didn't even bother calling the third plumber because I knew that Real was an honest guy and someone I trusted. There are a lot of sketchy contractors in Mass but Real is like a diamond in the rough.

He completed everything super quickly and was able to accommodate our wicked tight schedule and work around other contractors in the house. He has a calming demeanor about him and this kept me from flipping out on some of the other contractors.

We had a few problems where Real saved the day: 1) With a tile guy who accidentally severed the drain pipe for the claw foot tub and it started raining through the kitchen ceiling below (note that the ceiling was just installed by the plasterers and wasn't even 24 hours old...). After I stopped screaming, I wiped the tears away, poured a drink and I called Real. He came over the next morning and was able to fix everything - without having to have the newly tiled floor or the new ceiling redone!! Seriously - he was such a blessing!

2) Second issue was with an electrician who didn't properly attach the new range hood and it came crashing down - onto the new kettle pot filler. I should have fired this guy several problems ago, but he was the brother of our Realtor so out of guilt and stupidity, I kept him on… Same story: I called Real in a panic - I had a new kettle pot filler overnighted and he came out right away and installed the new one. He saved the day.

Through the ups and downs with this renovation, Real was the best contractor I have ever worked with. I seriously couldn’t have sold this house without him. I wish he would move his family to Richmond, VA (where I am now) - so that I could hire him again. I highly recommend Real for all of your plumbing needs - he'll get it done - he'll do it right - and he’s honest about the price.

I decided to use this plumber solely on the reviews and that was a big mistake. I have never written a negative review in my lifetime about a business since I also own my business and know how difficult customers can be sometimes. I scheduled an appointment with this company at a certain time but they showed up 4 hours earlier and I was not home. They rang the bell came in did the work in under 1 hour which was a very simple job with very little supplies necessary. They charged twice what the normal cost of the job would be and took advantage of the person who was home just because she was a woman. I gave the business owner a chance to respond to my complaints instead to be called a liar who is trying to cheat them and several other names. They claimed that they charged per hour labor from the time they got the call and left whatever location they were at trying to explain the outrageous price and that I had to pay for time and gas for them to travel to me which I live less than one mile away. Then they said they charge a flat fee for this specific job each time which is false because I explained the job and even texted them a picture and they said that they need to come out to see it to give me a price. They did try hard to explain the over inflated price in which there is no explanation. They even charged in the invoice for the appointment even though they claimed to waive that once they start doing the work. There was no break down of labor costs, cost of parts just a huge total with an appointment charge added on. They said they would offer a discount on my next job or a $50 discount because they know they did me wrong. I feel completely taken advantage of and I was not home to approve this job and it is a shameful to take advantage of women to make profit. I believe in making an honest living. This was not honest at all what they did. Proceed with caution with this plumber.