Best Piping Repairs in Boston MA

The plumbers are extremely efficient with their work. Becky is admin and extremely pleasant to work with, she was punctual and very informative. I highly recommend

I honestly can't say enough good things about this company; Drew Donarump Plumbing and Heating is Reliable, Honest, Extremely Competent and Professional. If you have plumbing or Heating issues, Give them a Call, you'll be in great hands!!!

Paul is the best plumber in Boston. Very friendly and professionally

Used this firm for many, many years. Great staff.

Super friendly and professional definitely highly recommend this company! If I ever need a plumbing company again I know who to call 😊

We have used Anthony and his team 3 times now and have been 100% happy each time! We wouldn’t consider calling anyone else. They are very respectful and professional from the very first communication to the extra time spent cleaning up. Each time they’ve been able to come within a few hours. To top it all off, the cost is always very reasonable!

I recommend these guys 100%. When I call Joe the owner or the secretary that’s the beginning of my plumbing problems being resolved….every time!

As a property owner I appreciate and need that responsiveness.

These guys did an amazing job replacing my hot water heater. Steve was prompt in answering all my questions. Was knowledgeable and practical when coming to solutions. The pricing was fair, they were on time, communicated well, and did a quality job. I would highly recommend.

I reached out to Narrow Way to help with the plumbing of a kitchen remodel. I spoke to Mary who was very cheerful and promptly helped me set up an appointment. They sent me Mario to take a look at the work and he was very helpful in his recommendations. He never followed up with the actual pricing, even though he called me to tell me he would.
Fast forward a few days, I call and speak to Mary again who prompts Mario to call me with pricing. We spoke and committed to a date and time of when they’d complete what was needed.
This is where it goes downhill. When it came time to actually get the work done, they sent Steve who showed up an hour late (without reaching out to let me know that). When he showed up to do the work, he was inside looking at things etc. He me that he needed to leave to go get a part. When he came back, he informed me that his supervisor advised him to stop the work because there were unexpected things (based on pictures he sent in) and that the quote they gave me wasn’t enough to cover the work and they needed to bill me by hour instead. So 2 hours in, nothing was accomplished. They insisted that another supervisor needed to come out and assess the situation which happened on a Friday afternoon. After this supervisor’s visit, I was told that I’d have an appointment for the following day, Saturday at 7:30 AM. I get a call from Jose at 8 AM to let me know that he won’t be able to come until 10 AM because he’s dispatched to an emergency. 2 hours later and he still no showed.
Backdrop to all this is that I had to arrange for other parties to be there (contractor to install cabinets after plumbing is done) along with an electrician to hook up the dishwasher. Due to their flakiness and lack of commitment to their word, I had to pay everyone for 2 days worth of work for nothing being completed. Even though they present a good front when comes to talking, they lack the professionalism and substance to be reliable to actually get the work done - which is what matters in the service world.

Very unreliable - does not show as promised, does not return calls. Spare yourself some time and find another company.

Full of knowledge, honest and professional. Highly recommend!!!

Mike was fantastic. Very responsive and solved my issue fast. I would definitely recommend this company for your plumbing needs!

I had to get some plumbing work done and working with Jim was outstanding. Jim was really pleasant to deal with, always on time and easy to communicate with. The work was initiated as explained and finished in time. He explained the work he did in details and completed the job. I have already given his name to my friend who is looking to get the plumbing work done. For sure He is my go to guy for the plumbing work.

Rich is a Master plumber and a great person to work with. He is responsive, professional and competitively priced. What really stands out: the high quality of his work and his genuine personality. He makes certain that you understand the process and is just nice to talk to. He makes certain that everything is taken care of on site and then follows up with you afterward. He is clearly passionate about his work and cares about his clients. I will definitely call him the next time I need a plumber!

Michael is awesome. Great attentive service. Persistent in the face of challenging issues. And Lori, the business manager, rocks.

Was recommended by a friend and was not disappointed. Fixed our sink in very short oder. Reasonable pricing and very professional in our home. So glad to not have search for a plumber any longer. All of our business will go to Real Deal