Jim's Plumbing & Heating

Absolutely recommend! Jim did an excellent job installing our brand new system and guiding us through the oil-to-gas conversion. Even when we encountered hiccups outside of the project scope (hello, sudden asbestos removal!), he managed them professionally, efficiently, and with plenty of communication. We're really happy with our new system (so much hot water!) and would recommend Jim's services to anyone!

I'm a repeat customer and couldn't be happier. I can sincerely say it is the best service I've received from any vendor at my home. Every aspect of working with Jim has been excellent from start to finish.

Jim did an excellent work on removing the kitchen garbage disposal and connecting a new pipe to the sink. Very efficient, work well done and the kitchen and under the sink were left super clean! I will definitely keep Jim as our plumber from now on.

Jim was absolutely the best plumber I have ever had. I recently moved to Massachusetts from New Jersey. I could have really used Jim when I lived in NJ. He is so knowledgeable, pleasant, and does not rush. Jim is extremely thorough. Also we had many conversations before actually settling with the proper water heater. Noone can go wrong with Jim's Plumbing.

Great work by them

Jim is great. I found him a few years ago when I needed to replace my furnace. Since then I have used him to replace my water heater and to hook up my new stove to the gas lines. My neighbors have used him too to replace their furnace. They also think he is great. Recently, in inspecting our furnaces, he detected and alerted us to other problems in our building that needed to be fixed. He responds quickly. His work is excellent. He is very professional. His prices are reasonable.
I very strongly recommend him to anybody.

Quick note on a fantastic experience. Jim was called to fix a plumbing issue and discovered that a cast iron pipe and drain needed to be replaced. He was able to take care of this within hours. Jim has been servicing our apartment for over 10 years and never disappoints!

Jim has helped us twice in the past month - first with the installation of a gas dryer then with the installation of two water tanks and a heating system repair. Jim is responsive, professional, courteous and his work is exceptional. We found him online after another contractor failed to show up and we will be calling him for all of our future needs.

Jim has been doing my plumbing work for over 10 years and never disappoints...he even installed my sink and disposal on the afternoon of Christmas Eve!!

I had to get some plumbing work done and working with Jim was outstanding. Jim was really pleasant to deal with, always on time and easy to communicate with. The work was initiated as explained and finished in time. He explained the work he did in details and completed the job. I have already given his name to my friend who is looking to get the plumbing work done. For sure He is my go to guy for the plumbing work.

Jim’s is the best! We lost our water heater on thanksgiving day. I called Jim’s Friday morning and by noon we had a new water heater. He was courteous, knowledgeable, professional and affordable. I will use him for all my plumbing needs moving forward.

I called Jim regarding my leaky faucet, he returned my call promptly and scheduled an appointment. He was prompt, polite and respectful. He completed the work in a short amount of time and efficiently. I would recommend Jim to anyone who needs to have plumbing work done.

Jim has always delivered for me - especially during the toughest times...seems like I always have a plumbing problem during a driving snowstorm or a holiday weekend - just like this past weekend! Thanks Jim...you saved me again! Characteristics you would love to have from anyone working at your home.....honesty, integrity, & respect. Jim's Plumbing has been my go to for over 10 years.

Stay clear of this guy at all costs! He works out of his sketch van so when you have an issue like I had he wont call you back. Write back at ya Jimbo

Exceptional service from Jim's Plumbing & Heating! They swiftly resolved my plumbing issue with skill and professionalism. Courteous team, punctual response, and quality workmanship. I'm impressed by their expertise and dedication. A reliable choice for all plumbing needs. Highly recommend Jim's Plumbing & Heating for top-quality service!

Called on a Saturday got a callback. Showed up promptly and explained and fixed the problem. Very friendly plan to keep as my plumber.

We called Jim on 5/26/2020 as our dishwasher was causing the downstairs tenant to have flooding in their kitchen. Jim came right away and attempted to snake the drain but it was so clogged at a certain point it was pointless to go further. Jim placed new pipes in the basement ceiling to circumvent the clog. Jim was professional, courteous, and fair. We are happy with the work and we would use Jim again. In fact, we have used Jim two other times in the past for other issues and he has been outstanding. We recommend Jim to our family and friends.

Jim’s Plumbing is my recommended plumber. He delivered my oil-to-gas conversation (steam boiler and hot water tank) and does all the little things to be a 5-star business -

* Delivered on-time and on-budget
* Communicated throughout the project
* Explained how to properly run and maintain my new steam boiler and hot water tank

In addition, I am very appreciative of Jim’s recommendations, having two kids under 2, that we were almost never without hot water. Jim is my plumber!

Jim is very couteous and professional when he is in our home. Once i called Jim when my heater wouldn't start in Feb, I called him at 6 in the morning and heater is working at 9. It helps that he is very responsive for emergencies.

Some times comments read: ...can not say enough about... but here one can say enough about Jim's Plumbing & Heating. Jack Beatty, senior editor at The Atlantic, during his contributions on Special Coverage..(September 2001)...later host and/or recurring guest of On Point Radio, once remarked about someone assisting in the cleanup of the Trade Center Towers.

Paraphrasing: s/he is someone a city or town could or ought be built around. In remarking about Jim -- his work and manner of it -- quite simply, instills the same description -- after all without maintenance, updates, repairs, and new plumbing, etc. what really would then become of towns and cities. In the case of one's residence, home, etc. rest assured if entrusted to Jim's attending to it.

www dot goodexample.info /Jim2/images-ata-glance dotta php

An initial attempt to contact some companies with a work request all too often is not acknowledged or after it is and work begins then a machine-recorded call is made stating someone is scheduled to arrive, or worse a third party calls with nothing more than a display of Call Support -- now one would have to be quite perceptive to connect that with a plumbing company you were expecting a person to get back to...at times these machine-delivered calls can occur four times in ten minutes (thanks to Silent mode or call blocking) -- whereby first impression might be thinking why did someone call so many times while we were out etc... Surely most people know today who calls after viewing call received list or handset record display, but how might a machine know! It came to us later that it was a machine...also if one reluctantly uses a web site form beware of some scripts (here no..script net...) whereby one enters name and number and personal details and hope for best that it is not getting passed to others...

None of this applies to principal Jim, (and Gas Work) and quite an impressive array on specifics detailed for each of these three services can be viewed at his web site. Web sites can, and Jim's does, give one a positive perception. It is clear and straight forward, and that and much else, describes Jim.

His expertise of plumbing, heating, and gas is complemented by his holistic, practical experience and understanding of the entire house, types of insulation, structural matters, and much else one will gleam when talking with him, and add this while he is working! Initially he was asked to remove a no longer length of bathroom vent pipe and remove gas line for dryer...

He came to Medford mmediately after being contacted, did the work and before you know it we asked him to do more work based on the initial positive experience. We are glad we did. The project consisted of a complete Replacement of copper for kitchen sink supply lines, new laundry supply lines, and much else. Jim then noted kitchen vent pipe not per code..so we asked him to correct this; one does not want sewer gas in their home.

A request was made another impersonal company, one who uses automation to confirm a request and one who is inflexible to acknowledge via other means of customer, not willing to acknowledge much else, again none of this applies to Jim's company and that is where the focus of these words ought rest.

It may not be often enough that one is in the company of a highly skilled person who conveys complete mastery of their field, lacks the slightest hint of arrogance, explains the process of steps of planned and current work, states when something observed is not per code, and helps one decide upon various ways to rightly address, all while being interesting and pleasant to talk with, what some describe as a person who does to tout how much they enjoy their profession -- that speaks in their detailed actions and quality outcomes.

The words above hopefully approach what Jim's work and manner of it, and what the outcome means for us, and you will agree when you meet Jim's Plumbing & Heating.

James Zappia -- June 2020, Medford, MA

Jim came over and looked at an old cast iron pipe that was rusting. He did exactly what he said he would do cut out the old pipe and replace with new. He communicated well and very reasonable with the price. We are pleased with his work. Thanks Jim!

Jim called me back the same day I called and was able to come out within a couple of days. Our steam heating system in our home was incredibly noisy and pipes would bang all over the house. Jim was able to perform a much-needed cleaning and overall service for the furnace and now our heat is silent! Will definitely call Jim for future heating/plumbing needs.

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Needed a couple of small jobs done, including an outside faucet bib with new shutoff and some PVC drain work. Jim returned my call promptly and completed the work as scheduled for a reasonable price. Great service and communication. Highly recommended.

Jim did a great job to replace the old pipe and the faucet for my kitchen sink with the new one. He is very responsible and has a reasonable price. I like the job he completed!

Lots of work over the years! Reliable and top notch professional. Jim is a great plumber coming to help us our 3 fam house for 20+ years. Thank you Jim!

Jim was polite, professional and fair. He set up a couple of water lines in my Belmont and provided a reasonable quote and provided great service. I highly recommend.

Jim's Plumbing and Heating was a great find. They called me back within the hour that I initially called, confirmed the appointment the day before...and then came on time. He was great about explaining the big problem, identifying and doing the quick fixes on the spot and leaving the area cleaner than he found it! Thank you Jim's Plumbing and Heating for an A+ job!

We've had Jim work on our kitchen sink and on our toilet. Both times service was very quick and professional. Would recommend.

Jim performed an excellent service on a short notice. He was honest and helped me resolve my issue quickly.

I sent Jim's plumbing a message on his website seeking to get a water heater install. I was surprise to have him call me minutes after to let me know that he is recovering from surgery and to give me the name and number of another plumber.
although he did not have a chance to work for me I am grateful that he cares enough to call me .
Thanks Jim & have a swift recovery

Jim showed up quickly without an emergency fee, and correctly diagnosed the problem, which was electrical, not plumbing. He is also handling warranty paperwork for us, and reusing as much equipment as possible in our boiler replacement. He even took the time to look around the basement and recommend a few other things we should get repaired, not additional business for him, just a helpful eye. Very respectful and responsive while on site, even though we could not be in town for the work.

Jim has been helping us with our heating systems and hot water heaters for many years. He has always been professional, courteous and his services are reasonably priced.

Jim responded promptly to my request for new service as a new customer, set a time to confirm his availability after completing his current job, contacted me as stated and showed up as agreed. All important for any small business. He estimated the job--re-piping a gas connection in our kitchen wall to fit a new range--and completed the job promptly and as estimated. He's personable, knowledgeable and thoughtful.

Furthermore, he performed the job in September 2020 during the pandemic. He was neat and careful, observing protocol--wearing a mask, booties and generally being thoughtful about concerns we might have about bringing him to our home. We're landlords and we definitely intend to use his services again at home and for our tenants

Bart

I called him on Sunday morning for no hot water. He responded to my call quickly and answered all my questions. He is very professional, knowledgeable. He was able to look at all the details through the pics i sent and provided quote with in 30 mins. Very reasonable price, came and installed the new water heater on Monday morning on time.
highly recommend him.

No one better imo. Jim is reliable, honest and the best Plumber in Eastern Massachusetts.

Had a great experience with Jim's Plumbing & Heating! Jim is very accurate and upfront with the things he can do and can't do, along with his fees and labor cost. He was able to come to our place with only a day notice. Came right on time! Listened to my problem over the phone and asked a number of questions. Before coming to the place he was prepared with his plan of how to address the problem and did a very quick and effective job. Could not have been happier with this plumber! Would recommend his service to anyone!

Fast, Quality service.

We had a collection of smaller plumbing issues that all needed to be resolved: the repair and/or replacement of a faulty toilet valve, a new water line installed for a refrigerator upgrade, and the repair of a leaking pipe. Even with Covid, Jim was able to work with us to determine the best path forward (we ended up deciding to replace the entire toilet), and perform the other repairs for a reasonable cost and timeline.

I know that we'll be back if we have any more issues in the future.

On the evening the water pipe was frozen, I sent an e-mail for a service request to Jim's plumbing & heating service. Twenty minutes after I sent the service request email, I got a call from Jim. After explaining the situation, I was able to book a business trip service on the spot. The next day, Jim arrived home at the appointment time at 8:30 am. It took 1 hour from start of work to finishing cleaning. In my case, the process and results were all smooth from service request to work completion. Even if something else happens, I think I'll have to ask Jim for work. I'm glad there is a good plumber where I live.

I called Jim to get a water heater replaced in a rental property. He was very professional in every way- he always returned calls, he was punctual, he gave me clear info re costs involved. After his work was done, I had an electrical problem- Jim returned to the property and uncovered the source of the problem- which led to a quick resolution- which I was very happy about. When I need a plumber in the future, I'd like to use him again. Mike O'Connor

Great service! Very responsive via email and got us in quickly. He even came out to an area that he doesn't normally service.

Jim was great. He recently completed a few plumbing jobs at an investment property in Watertown and was on time, pleasant to work with and kept everything clean.