Best Gas Line Installation in Boston MA

Great proffesional service

Very responsive, great quality at a reasonable price.

These guys were amazing. Matt responded within 15 minutes to a Father's Day 'hail mary' and had someone here less than 12 hours later. His team was professional, efficient, and walked me through all of my options. They solved a challenging problem with ease. They saved the day.

Paul was very polite and professional. I am very happy with my new water heater. Very clean and professional plumber that I would like to recommend to anyone.

Used this firm for many, many years. Great staff.

David was my technician and I can’t say enough good things about him. He was friendly, professional and diagnosed the problem quickly. The actual repair went smoothly and he cleaned up after the work. Would definitely ask for him again. Thanks!

781 helped me some time ago with refilling the Freon in my ac unit and recently helped me troubleshoot a power issue with my thermostat over the phone.

Both times I’ve been left with no further issues or questions - will be working with them in the future for sure.

Berardino Plumbing & Heating is a definite 5 star company! We were so grateful for the prompt, efficient, personable and very professional service! Without a doubt he is who we will be calling as our new plumbing and heating specialist!!

Quick to quote, fast to complete the job. We are very happy with the job done for our upcoming irrigation project. We’ll definitely call them in the future.

Dishwasher install

Rich and Jack did a great job. Thanks!

Dependable.

Horrible service ever I had. All the thing he (his name Sam) needs is your money. I have trouble with combi heater Rianai hight efficiency unit. Then I caledl his plumber service. He came and When he saw my equipment which is new technology and he did not know how to fix it, he called Rinai customer Service but nothing job was done and all he want was money then ran out.

I am so mad about his job. Not done at all but he charged me $100 and ran out.

Please trust me if you dont want waste your time and your money.

Be careful when you get this service in your place. Avoid it. Pass it.
Horrible ever

I reached out to Narrow Way to help with the plumbing of a kitchen remodel. I spoke to Mary who was very cheerful and promptly helped me set up an appointment. They sent me Mario to take a look at the work and he was very helpful in his recommendations. He never followed up with the actual pricing, even though he called me to tell me he would.
Fast forward a few days, I call and speak to Mary again who prompts Mario to call me with pricing. We spoke and committed to a date and time of when they’d complete what was needed.
This is where it goes downhill. When it came time to actually get the work done, they sent Steve who showed up an hour late (without reaching out to let me know that). When he showed up to do the work, he was inside looking at things etc. He me that he needed to leave to go get a part. When he came back, he informed me that his supervisor advised him to stop the work because there were unexpected things (based on pictures he sent in) and that the quote they gave me wasn’t enough to cover the work and they needed to bill me by hour instead. So 2 hours in, nothing was accomplished. They insisted that another supervisor needed to come out and assess the situation which happened on a Friday afternoon. After this supervisor’s visit, I was told that I’d have an appointment for the following day, Saturday at 7:30 AM. I get a call from Jose at 8 AM to let me know that he won’t be able to come until 10 AM because he’s dispatched to an emergency. 2 hours later and he still no showed.
Backdrop to all this is that I had to arrange for other parties to be there (contractor to install cabinets after plumbing is done) along with an electrician to hook up the dishwasher. Due to their flakiness and lack of commitment to their word, I had to pay everyone for 2 days worth of work for nothing being completed. Even though they present a good front when comes to talking, they lack the professionalism and substance to be reliable to actually get the work done - which is what matters in the service world.

Simply put, excellent service !!! Hire them!!!

Jay answered early on a Sunday morning & talked through my potential problem with me, advising me honestly. He came over only hours after & as the problem was negligible he charged me a nominal fee. We were able to talk through a few other potential plumbing opportunities in my home & I was afforded some excellent advise. I'll be using them for any/all of my plumbing needs!

I hired Tom through a separate service, Jiffy. I asked him to unclog 4 sink drains, fix a leaky sink handle, fix a leaky faucet, and fix a slow-filling toilet. He did not come himself but sent an apprentice with another, even more junior helper. Mark and Jack were very nice and did decent quality work, but they were very slow.

2 hours in to the job, Jack had unclogged 1 sink and together they had replaced the faulty toilet flow valve. An hour later they had replaced a cartridge in my sink handle. I sent them away after that despite not finishing all the work because I was afraid of being overcharged.

I thought I was being over cautious because I asked Mark to call Tom directly and make sure I wasn’t being charged by time, but instead by the job. Mark said, “oh yeah, cuz I know what this looks like. It seems like we are dragging this out to charge more. Don’t worry. This isn’t by time. I’ll call Tom and make sure and I’ll talk him out of it if he was planning on that. Mark told me it was all set.

Then the next day I get a bill for $315 (2.5 hrs labor) for what I could have done myself in half that time. I’m not a plumber but have done both of these jobs before by watching YouTube videos. (I was just trying to multi-task and be lazy by hiring someone.)

Tom has been great at responding to my communications but does not see any problem in the above. He even said an appropriate charge (if hired outside of the Jiffy app) would have been $600-700. If true, that is egregious.

I would never hire him again.