Best New Water Line in Toledo OH

Update to my earlier review regarding water heater installation. Josh and his entire organization went the extra mile in resolving the issues i had with the water heater installed in 2022. If your looking for professionalism and integrity in a company I highly recommend Ace Plumbing.

Outstanding!! If you need to replace a sump pump, call these people first! They answered the phone after hours, sent someone out quickly and are reasonably priced. They replaced an old broken sump pump with a new, name-brand pump. Installation was courteous, fast and clean. I was given warrantee material and a clear explanation of the work and cost before they started. This was plumbing perfection! They will continue to be at the top of my list.

I called this company after hours for a drain issue, and told him that though it was draining at the time of my call, I would have him snake it anyway. He was extremely polite and said he would send someone out for a few of 125.00. I was delighted! He sent a tech out who looked at the drain and ran water through the drain and said it seemed to be working and it was up to me, at which time I said “since you’re going to charge me either way, go ahead and do it”. The tech said “no, I won’t charge you”. So since he said he didn’t think it was needed, and it was no charge, I said ok don’t worry about it. I then went in to ask about other services and said I would call to get an estimate on those jobs the next day. He was exceptionally kind.
Ten minutes later, I got a text from the owner lecturing me on how I said I would have it fixed regardless of whether it was draining or not. And because he sent a tech lot, I owed 96.00. I explained to him that his service tech said no charge. And had I known I was going to pay 96.00 for nothing, I would have rather had him auger it for the 125.00. He then responded that he thought I would have communicated HIS conversation with me to the tech and that there was “blame” on both sides. Blame??? I didn’t shirk the bill. I even said “you’re going to charge me for coming out so go ahead and do it”. But now I am the bad guy because his tech walked away without billing. Sure, I will pay for the call, but his tech made the wrong call - he shouldn’t have said no charge only to have me pay 96.00 for absolutely nothing after the fact. And the fact that the owner would come back to me and say I was partially to “blame” is absolutely pathetic.

Professional team and straightforward communication. Jason did a great job!

The tech that came out was Matt and he was very professional and a great guy! I would recommend them to everyone that needs any plumbing work.

Jacob and Joe were professionall, respective and quick w/ switching out my water heater a. very good service!

Cody and Jacob did a great job and took care our issues within an hour of our call! Very friendly and fair pricing.

Horrible company, just trying to steal your money DO NOT USE THEM!!!! I just wrote a review telling my story and now alll of a sudden it’s gone???? Someone clearly deleted it lol MR. ROOTER IS JUST TRYING TO GET TAKE YOUR MONEY and what gets me is, Gary and his team straight up lied to our face about the problem we had when the guys seem so genuine and caring. THANK GOD I LISTENED TO MY GUT AND GOT A 2nd QUOTE!!To make a long story short, mr. Rooter quoted us 4000$ for this “huge project “. All we needed was our septic tank emptied!!! My hubby and I are 1st time home owners so we don’t know a ton about plumbing and put our trust in them. Gary also said straight to my face, “ya no most plumbers will just try to take your money without fixing the problem so I’m glad our company is doing the work.” Yeah, okay Gary…🖕

Ever have drain issues this is the place to call. The guys that came out for me were awesome!

Have used them twice, both in emergent situations, and they fixed the problem quickly and efficiently! Great, reliable company!

My sewer line collapsed and I needed someone fast. Alternative Plumbing Plus showed up next day explained what they had to do and bored in a new pipe so didnt have to tear up my front porch which it was broke underneath. Everything was done fast and professionally. I highly recommend Alternative Plumbing Plus and will continue to use this company.

While I did not receive service from them due to my state needing a sooner appointment, the person I spoke with was very informative, went out of her way to explain some industry information, and passed on another suggestion for someone who maybe would be able to come sooner. I booked with their recommendation, and my problem was solved in a matter of hours. Top notch service even when passing on business!!