Rooter Man

I called this company after hours for a drain issue, and told him that though it was draining at the time of my call, I would have him snake it anyway. He was extremely polite and said he would send someone out for a few of 125.00. I was delighted! He sent a tech out who looked at the drain and ran water through the drain and said it seemed to be working and it was up to me, at which time I said “since you’re going to charge me either way, go ahead and do it”. The tech said “no, I won’t charge you”. So since he said he didn’t think it was needed, and it was no charge, I said ok don’t worry about it. I then went in to ask about other services and said I would call to get an estimate on those jobs the next day. He was exceptionally kind.
Ten minutes later, I got a text from the owner lecturing me on how I said I would have it fixed regardless of whether it was draining or not. And because he sent a tech lot, I owed 96.00. I explained to him that his service tech said no charge. And had I known I was going to pay 96.00 for nothing, I would have rather had him auger it for the 125.00. He then responded that he thought I would have communicated HIS conversation with me to the tech and that there was “blame” on both sides. Blame??? I didn’t shirk the bill. I even said “you’re going to charge me for coming out so go ahead and do it”. But now I am the bad guy because his tech walked away without billing. Sure, I will pay for the call, but his tech made the wrong call - he shouldn’t have said no charge only to have me pay 96.00 for absolutely nothing after the fact. And the fact that the owner would come back to me and say I was partially to “blame” is absolutely pathetic.

I had an emergency backup of sewage in my basement on Saturday night. They were the only company open and willing to come out on short notice to clear out the blockage in my drain.

I had them out Sunday afternoon and they absolutely crushed it! They arrived on time and knocked it out with a level of professionalism their competitors just don’t possess. They ran me down the entire process, so that it was easy to understand, and they were in and out in less than an hour. Not to mention they didn’t make a huge mess, and they even cleaned up before they left!

Full service for a comparable price to other companies that don’t care nearly as much. From the phone call to the owner, to the two techs Christian and Roger that came out to perform the fix, a positive experience overall. Would highly recommend 10/10!

I am extremely satisfied with the service, I had done at my house by Rooter Man. I called early this morning around 8:00 a.m. and with no hesitation they came right out at 9:00 a.m. Rooter Man is such a great company!! Christian and Joel Sr. was very knowledgeable about the service that we had done. Christian was very professional, worked quickly and cleaned up very good at the end. The owner Joel Sr. was very helpful and worked with me every step of the way. I would highly recommend this company.