Description
For all your plumbing repairs, drain cleaning needs, and more, look to A.S.A.P.-American Sewer And Plumbing Services Inc., the professionals in plumbing services.
SERVICES
Drain cleaning, Faucet installation, Faucet repair, Garbage disposal installation, Garbage disposal repair, Outdoor plumbing system repair, Plumbing leak detection, Plumbing leak repair, Plumbing pipe repair, Sewer cleaning, Sewer repair, Shower installation, Shower repair, Sump pump installation, Toilet installation, Toilet repair, Water heater installation, Water heater repair, Water tank installation, Water tank repair, 6" cleanouts, Annual Maintenance, Broken Lines, Broken Water Line, Clogged Drains, Commercial Drain Cleaning, Courteous Service, Emergency Plumbing Services, Emergency Services When You Need Them, General Plumbing Services, Home Sewage System, House Repairs, Leaking Water Heater, Lines Moving, Maintenance And Repairs, Maintenance Solutions, Minor Plumbing, New Water Line, New Water Line Installed, Our Plumbing Services, Pipe Installation, Plumbing Assistance, Plumbing Concerns, Plumbing Issues, Plumbing Leak, Plumbing Problem, Plumbing Problems, Plumbing Repairs, Plumbing Systems, Plumbing Water Heater, Preventative Maintenance, Residential And Commercial, Residential Drain Cleaning, Septic Systems, Septic Tank Services, Sewage Issues, Sewage Problem, Sewage System, Sewer And Water Lines, Sewer Backups, Sewer Cleaning And Septic Repair, Slow Draining, System Replacements, System Upgrades, Treatment Solutions, Underground Water, Video Inspections, Video Plumbing Inspections, Water Heater Repairs And Installations, Water Line Installations And Repairs, Water Line Repairs And Replacements, Water Pipes, Your Plumbing, camera inspection, sewer replacement, Plumbing fixture installation, Plumbing services,
Reviews
Tom Marruquin
3 years ago
Very fast and professional. The price was a great plus too 10 out of 10 would call again or recommend to anyone.
Update : on 4/26/2023 I received a call from Eric who is one of owner regarding providing solution and he was extremely helpful and we reached an agreement to fix the issue by doing the necessary to bring hot water to shower.
I greatly appreciated your help to get Dustin back to the house to get it done . I am very impressed by Eric’s professionalism and kindness. Thank you Eric .
Technician Dustin came on 12/28/22 to repair under sink burst frozen pipe and while he was doing the job , he mentioned that toilet has hot water line instead of cold I told him fix it and paid him in total $1089. Later the tenant realized that the shower has only cold water and no hot available . I called the asap plumbing company Numerous time but no replies for long time , later they replied saying it is not our problem and if you want fix the hot water issue you need to pay $1800-2400 mostly upfront . I called again to explain that the technician caused this problem and also my tenant who has been living there for 2 years told them that she always have shower hot water prior to the repair dated 12/28/22. They definitely caused this problem and asking me for money , not even calling me back . This company is very bad and can’t be trusted .
Stephanie McPhillips
6 years ago
I cannot overstate my satisfaction! They came out incredibly fast, and got everything done in one day, even with MULTIPLE unforeseen hiccups. Dustin and Chris were friendly and honest and so helpful, and made sure they did the job right. I recommend the two of them and the company to anyone and everyone!
Jonathan Nawrocki
2 years ago
They fixed problems that other plumbers just couldn’t! I would just trust them with any of my plumbing projects. Trust worthy people. Ask for Toby!
Jennifer Gigliotti
4 years ago
Charles Bergman
2 years ago
Prompt, quality service at a reasonable price.
Mallorey Smith
a year ago
Chris and Stan were absolutely amazing! I would definitely request them should I need any services again in the future. They were very knowledgeable and quick.
Setup an appointment for a quote, no call and no show the first day. Reset up appointment for next day....again no call and no show. Can't trust them to show up, how can you trust them to do the work?
First plumer (T&J Rooter) I called gave us the run around & useless. Vic & his partner were well educated, nice & did not leave the job untill issue was resolved. Thank u both
brianna allen
5 years ago
Showed up less than an hr fixed my basement was backed up only there for 1 1/2 hrs huge mess and it was gone in no time . polite staff and professional and considerate. Amd they didnt kill my bank acount lol
Chris Pickett
4 years ago
Excellent customer service. Was having clogging issues and Vick came right out and unclogged the sewer line but was able to determine what the underlying cause was. Great pricing and friendly. I would definitely recommend anyone who is having plumbing issues to give them a call.
We were having water valve issues with both our bathrooms and the toilets …Dominic came in and accessed all our issues and needs ! He worked quickly & efficiently to make things right - after not having water pressure for 3 years …I can’t tell you how happy I am ! Also my spouses toilet no longer “runs “ all night long and the handle on our guest room toilet, o longer needs to be held down to flush ! Dominic is the ultimate professional when a passion for taking care of everyone’s needs ! I highly recommend his services , he will not disappoint !!!!
Matthew Johnson
2 years ago
I have had two experiences with these folks:
1) The first one was an after hours natural gas leak and they were great - good workmanship and fair pricing. So I called them first for the next plumbing job I wanted someone else to do...
2) Scheduled them to install an outdoor natural gas outlet for a grill, and they never showed up for the appointment that had been made ~2 weeks prior. Called and they had no record of my appointment in their books, and couldn't offer anything to expedite getting the work done due to their scheduling mistake. I will now be taking my current and future business elsewhere.
Justin Wamsley
a year ago
If I could give them a zero I absolutely would!!!!
Would not recommend this company to anyone. Super unprofessional and doesn’t return calls. Had them come into a house I purchased to sell. All I requested was a main water line leak estimated and repaired. Instead they call the city inspector into MY home without my knowledge or permission to inspect plumbing work we did not do. A simple phone call would have been great but instead now they are ghosting me. Not only did I get no estimate - I still have a main water line leak and now I have to deal with the unnecessary inspector for work completed by the previous owners. Really who does that? I wouldn’t recommend them to anyone!!!!
thank you Cody and Kyle. for helping us you did an awesome job
GREAT SERVICE!! WILL USE AGAIN!!
A pipe burst in my basement on a Friday night at 8pm after winter temps were well below zero. These guys (Cody and Jacob) were at my house in less than two hours. Within no time the pipe was fixed and they even gave me some tips to make sure future things like this don’t happen again. I’ll only use them for any future plumbing needs.
Meagan Mahaffey
4 years ago
Dakota was wonderful! He showed up very quickly on a Sunday afternoon. I am thankful and happy with the work done.
Eric and his assistant came out two weeks ago. He was exactly what we were looking for - Eric was able to bring his expertise in to give us plumbing options and get the job done right! Everything has been working great ever since! Thank you for your great work ethics!! We will be spreading the word about your excellent services...
Eric and Matt both did a great job! Called and within 20 mins they were out and fixed the problem that i had. Would recommend to anyone with plumbing problems.
Jannette Garcia
4 years ago
I called with an early morning emergency and ASAP was able to send Vic and Tony out ASAP (within 30 minutes). Vic and Tony were very thorough, friendly and professional. I highly recommend this company!
Curtis Knight
6 years ago
I highly recommend ASAP plumbing on Lewis avenue! Chris called me back promptly, and I was immediately impressed by the Honesty on the phone, quick service, and the fix was so small they didn't charge Even after I insisted! That's how you build rapport with new customers. That's exactly how you maintain loyal customer base. That's how you get business referrals with lasting staying power. I will be returning for any and all future plumbing needs big or small. Thanks again!!!
Highly recommended. Yesterday was the second time my wife and I have employed ASAP and they did not disappoint. After I discovered our main sewer line backing up and draining very slowly I called ASAP. I was put in touch with Roger, who offered to come out that night. As this was a serious, but not emergency situation, we agreed that the following afternoon would be fine. Roger called the next day to let me know when to expect him and arrived on time. He and his crew went above and beyond to rectify our situation and in the process remedied our slow draining, nearly unusable basement toilet! It finally works! In addition to replacing antiquated hardware on our sewage stack, Roger also took the time to explain everything he and his coworker were doing and even laid out several preventive action options for us to consider. I will not hesitate to call ASAP again in the future as they absolutely live up to their wonderful reputation on Angie's List.
Dave Laforest
3 years ago
Nathan and Duane responded and fixed the problem fast!!! Thank u will use again if needed
Dwayne was very knowledgeable and professional to deal with. Quality work in a timely fashion. Had some scheduling issues; but, am more than satisfied with the overall outcome... Would hire again.
What a great company, differently call them again when we ever need a plumber. Thank you again. Don & Kathy
They came out on a Sunday (same day as we called) and fixed things quickly and professionally. Reasonably priced. Great service.
Scott Salmon.
6 years ago
These guys are awesome
I am writing to recommend Dakota and Austin: nice guys, professional, competent, polite, and cleaned up after their work. They responded the same afternoon to a non-emergency plumbing call and were able to fix my problem (actually the toilet's problem) in a timely manner. This was a HUGE relief to me because I was due for guests in a couple days. I have used ASAP before, and I will use again!
Josh arrived within an hour of receiving my call about a ceiling leak in my 00 year old home. He investigated the problem and gave great advice which included holding off on work until I remodel. Definitely recommend!
Lizz Ethridge
7 years ago
Awesome!!
Steven DeLaPena
4 years ago
great price, and great work ! very polite, very informative, and honest!
Called them out, was told that my intermittent toilet leaking was probably condensation despite soaked floor mat, because it did not leak in front of their eyes... Flash forward 2 weeks, I've got a smelly, leaking mess every time the toilet is flushed. The problem was a broken flange, fixed by another company.
Crystal Mullins
8 months ago
Where do I start with this company?? When I called in I spoke to the office Lady who was very polite and understanding. After explaining to her what was going on she told me she would get a tech out to me asap.
About an hour the techs showed up. Donnie and Hunter both where very hard working. Donnie explained the issue and gave me options. He didnt just throw a price at me and walk away. He took the time to explain everything in detail.
After agreeing to one of the options both Donnie and Hunter got to work. It took them a little over an hour but They cleaned up after themselves and kept me up to date on their progress.
I would def use this company again for any and all future plumbing needs. Thank you Donnie & Hunter and Thank you ASAP
Kristina Molnar
5 years ago
The true character of a company shows, not when things go right, but when things go wrong. Workers have off days and mistakes happen, that’s understandable. What is not understandable though is the entire culture of unprofessional, unethical, and shady behavior that this company demonstrated from the top down. after many mistakes were made (which have been inspected and confirmed by a professional). Their negligent work resulted in damage to our home after the pipes that were installed were failed to be tightened and the dishwasher hose was not checked to ensure it was secure after being moved and yanked during the garbage disposal installation after replacing our sink. This negligence resulted in water damage to our brand new floor. Even after they attempted to fix the issue, it was still not correctly finished. Another plumber pointed out there was no high loop, which can cause additional issues.
I posted a very detailed review on Yelp, which goes into the many, many problems we encountered with this company.
Always check individual licenses before you let anyone from this company step foot in your home!
Recommending plumbing services with ASAP American Sewer and Plumbing Services!
We called to several other plumbers and were told the earliest to even been seen for just an estimate was Friday if not later. We couldn't wait that long and I was starting to worry. Called ASAP American Sewer and Plumbing Services and without even telling them I needed someone today, she offered to send someone later today! Their guy, Miles, came earlier than I was told too, and he called before coming to confirm. He was friendly and professional. He was able to identify and explain the problem with our sump pump, gave us a good explanation of what we needed to do to get all squared away. He even had all the parts and supplies he needed to get it done today, so no waiting! The cost was reasonable, especially since it was same day service! Definitely recommend them to others needing plumbing services!
Vick was extremely quick, professional and courtesy.
Finally I found my honest plumber , I've done my homework and these guys are fantastic!!! 😎👍
James Frazier
5 years ago
They came out same day found the problem with my sewer 4 other companies couldn't fixed it fast and didn't over charge. I highly recommend these fine professional individuals.
Had Cody and Montanna come out and do some work for me was very efficient and courtious,got the job done quickly at a good price would use and recomend them highly
tracey chapman
4 years ago
Bunch of liars!!!!! They tried to change me $1800 for a new hot water tank. Which was not broken. YouTube showed us the problem. A cheap switch. But my husband ended up fixing that. So it cost us zero. Please be aware of these criminals.
Would highly suggest this company to anyone that's having plumbing issues,, they knew what they were doing! Ask for RTC & KTC awesome guys!
Jacob Harrigan
4 years ago
They showed up and did a fantastic job with a few of my properties!
Marja Dooner
8 months ago
Great prompt service! Brian and Donnie efficient - great work replacing my kitchen leaking foucet- Thank you- A+ service
Marja
Amber McCrory
4 years ago
Awesome they were here fast and fixed it quick thank god!!!!
I just used A.S.A.P. for 2 outside faucet replacements and as always great service and great work. They have the friendliest employees anywhere and they know what they are doing! Only plumbing company I would use.
Mark G. Martinez
4 years ago
Woke up with the wife telling me there was water coming from under the toilet. Checked the reviews on American Sewer and Plumbing. Liked what I saw and called. The phone service said someone would call within the hour. Bam. Someone called just as she said. Told me service tech would call when they were on there way. Cody called and let me know they would be to my house in 30 min and Cody and Jacob arrived before and thought it was going to be a main drain cleaning. Drain was clog more than anticipated. Also, found out toilet was physically broken. Now a decision had to be made regarding replacing toilet. Throughout the whole process Cody was honest and accurate in what everything was going to cost and how it would end up. What should have been a couple hours ended up being 8 hours and they took care of everything. Cody and Jacob were very professional and extremely polite about everything. I highly recommend this company and will use them again.
Brooke Duvall
3 months ago
I recently had a sewer line blockage and called American Sewer and Plumbing Services for help. I was impressed with how quickly they responded to my call, and their team arrived at my home promptly. From the moment they arrived, they were professional and courteous.
The team quickly assessed the situation and got to work snaking my sewer lines. They were efficient and thorough, and they got the job done quickly without any hassle. I was impressed with their attention to detail and their commitment to making sure the problem was fully resolved.
Overall, I had a great experience with American Sewer and Plumbing Services. They were fast, professional, and effective. I would highly recommend them to anyone in need of plumbing or sewer services. Thanks to their team for their excellent work!
Great and fast service thanks Stan!
joe celestino
2 years ago
they did a great job and fixed exactly what they said was the problem very professional treated with our problem with very fine service never had a problem getting back with us at any time i would use this company again
Mark Jennings
7 years ago
They were very courteous and professional and did a great job!
Matthew Landis
5 years ago
Good
Danelle Bryant
2 months ago
Cody and Jacob did a great job and took care our issues within an hour of our call! Very friendly and fair pricing.
Very nice guys that showed me the problem and gave options to the fairly simple fix and did not charge anything
Problem solved!
We called the night after Thanksgiving with the sewer backing up. Dustin called back right away and made the drive to Adrian that night to get us operational again! These guys couldn't have been more professional or kind. Highly recommend this business!!
Cody and Tony came to my house and did a superb job. Very efficient and knowledgeable. Extremely polite and sensitive to my problem. I will most definitely be using ASAP for my future needs. Great service!!
Work ok. Way over priced. Charged about double going rate.
Jacob Coutchure
4 years ago
We have used them twice and they do a good job. They are very friendly, prompt, and professional. Cody and Jacob came the first time and did a great job. Cody came the 2nd time as well with another guy, didn't catch his name, they did a great job this time too. Cody explained things well and all 3 were very professional. They were very thorough both times. Pricing was reasonable too.
Pat Hatzidakis
4 years ago
We just used ASAP for first time and
these guys are professional, knowledgeable, honest ,friendly and a fair price.
They unclogged our drain in record time and cleaned up after themselves.
I highly recommend this company to anyone in need of plumbing or sewer repair. Truly, the best.
We will only us ASAP for any future plumbing services.
Thank you Vic and Tony. You guys are great!
Alexia Elmore
6 months ago
asap commando
4 years ago
Great experience with asap. The 2 guys that came were very professional and efficient. I would not hesitate to call asap again. Only downfall was the coupon on the website can't be used unless it's printed, which I wish I would have known before hand and I could have printed it.
Communication from this company is excellent. Which is not all that common anymore. They kept me up to date, as to when they would arrive. Vic and Jacob, were able to unclog my kitchen sink, and do a thorough clean up job afterwards, in less than an hour. I am so glad the first company I called, was closed for the weekend. I stumbled upon this company, after reading the great reviews. Price was super great. This company takes their job seriously. I assure you, you now have a customer for life. Thanks for everything.
Cody and Austin did a great job replacing our sump pump system. They were very knowledgeable, expedient and tidy. Explained their work and our new system after completion. Highly recommend!
John Balderas
4 years ago
We called ASAP on a Saturday night, after 6, because our outside spigot broke and we couldn’t get the emergency shut off valve to work. Not knowing any plumbers, we picked ASAP based on their reviews and we weren’t disappointed. John showed up within 30 minutes with everything he needed to repair our problem. After looking at it, and discussing options, we decided on an alternative course of action that would solve our problem without making us tear our the ceiling in the basement. We appreciated the fact that he discussed alternatives instead of just tearing into the problem which would have created a mess in the middle of prepping for a graduation party. In the end we got a fix within an hour, AND they saved us money. I plan to schedule them back for a few other plumbing needs now that we have a company we know and trust.
The men that cam out to fix our drain and sink were nice and kind. Told us what they were going to do and gave us options. They took care of the drain issues plus put our sink back together that we took apart. They cleaned up after everything. We trust them and are calling them again for other plumbing needs.
Kyle and Cody were great... Recomend them to everyone.
Miranda Rieger
5 years ago
Cody and Jacob came to our home for an emergency plumbing appointment. They stayed at our home for over 2 hours (until 7pm) doing work on our main line. They had great customer service and answered every question we had. Thank you to A.S.A.P, Cody, and Jacob for your awesome service!!
Rachana Segrist
3 years ago
Dwayne came to my house and was very professional, he also brought along Nate and they were amazing, they fixed multiple plumbing issues. They were very responsive and explained all the issues in great detail that I could understand. I will definitely Call and recommend ASAP-American Sewer And Plumbing in the future for all of my plumbing related issues. Thank you guys for all you do and the great service.
taneisha roberts
5 years ago
Excellent service recommend them to anyone.
Keith Bennett
7 years ago
Fast response and very efficient
Possibly the worst customer service experience. The receptionist is rude, the plumbers do not show up at all , or will be hours later than the scheduled time without ever calling . Would not recommend .
Janice Connelly
3 months ago
Great company! Called after having to let Melton Plumbing go because of their rudeness, no shows, and lies after 7 days with no hot water. Called A.S.A.P to see if I could schedule an appointment (very pleasant receptionist). Said they could get me in the same day. Hunter and Eric were out within 45min and replaced my water heater with 2 hours. Very polite, respectful, and explained everything. Would absolutely recommend them and will use them for any future plumbing needs.
Awesome Company to do business with,very professional.
Him and the company are Rockstars from Mars!
Lucas Shoffer
3 years ago
Our company has been working with ASAP plumbing for a few moths now and they are always there when we need. They are on time with their work, prices are good, and the work is done when they say it's done. Very professional and very polite, nothing bad to say about this company at all. Would reccomend for any plumbing needs.
Donny and Matt were here within the time frame they called. Quick, courteous, and got the job done. Would recommend A.S.A.P.
From my initial phone call to the work being complete, this company was respectful and professional. They did great work and explained details as they worked. Highly recommend them. I will use them again in the future.
Veronica Warren
5 years ago
Very prompt and professional! These guys were right on time!!
Kristin Kiser
4 years ago
Professional, fast.
Tyler Brochhagen
2 years ago
I was super happy with how fast they had someone out to my house to check out the issue I was having with my hot water.
Victoria Durbin
8 months ago
One of the best plumbing companies in our area... Quick to get back to you.. Keep you updated and the prices are very reasonable... The techs are very friendly.. Educated.. And hard working... Would recommend for all your plumbing issues
Josh Lanzinger
3 years ago
Same day service on a holiday. They did a great job at a very reasonable price.
Andrew Pfisterer
5 years ago
Vic and his crew did a phenenomal job installing my tankless water heater. Great communication and flexibility with my schedule. I highly recommend them!
They were on site within 45 minutes. Very courteous and went above and beyond . Great experience
We called ASAP for service. They arrived extremely fast. They diagnosed and fixed our issue equally fast. Cody and Jacob were professional and courteous. The price is very fair. I highly recommend ASAP!
Upon a recommendation from a friend, we called ASAP to have our water heater replaced. We also had a new toilet that needed installed and figured since they were going to be here, we would have them install it. We needed an estimate for a home warranty which they wrote up for us after someone came out to assess our situation. After installation of the toilet, my boyfriend came home and realized the valve and the supply line to the toilet was not replaced which was on the original estimate. We notified them, said they would come back the next day, did not show, and then Sunday as well and didn't come out to resolve the issue until Monday. When they came out to replace the valve, they cracked a fitting and had to replace it. They heated up the copper line to take the soldered fitting off which caused black soot in all of the upstream lines and made a replacement out of different material with scrap pieces to repair it. The lines were not flushed, we did not notice until after they left but black sediment continued to come out of upstream lines. Now no cold water will come out of any lines to the 2nd floor, where our only full bath is located. The new toilet is also inoperable and black sediment is in the toilet, sinks, and bathtub. Call made the next day and was told it wasn't their issue. We tried several ways to remedy with no success. 2 attempts made to contact today, was told owner would return our call and never did. Tried calling a 3rd time and no answer. In addition the hot water heater was put up on 2 patio blocks that they asked for from us when they were here. Scratches on the wall to the basement as well.
Michele Gonzales
5 years ago
Such a great experience, John was here within 45 minutes. He was professional, honest and very helpful. I highly recommend these guys, they were wonderful!
Lori Kaminski
4 years ago
These guys are amazing! Vic was our guy and he was great! He came to our house, got the job done really fast and he was super respectful! Would recommend!
Kyle Caldwell
7 years ago
John Cornelison
4 years ago
Amanda M Haakenson
2 days ago
Josh was very informative and helped us out.
I called Sunday night at approximately 8:50pm because my toddler son flushed a new tube of toothpaste down our only bathroom toilet. I made it known when talking to the dispatcher that it was fairly urgent as we only have the 1 toilet. She took my information and told me me an on-call rep would call me very shortly. 9:45am, 13 hours later, and still no call. Thankfully my fiance was able to find a broken auger in our garage this morning and managed to fix it himself. I realize I called off-hours, but they shouldn't market 24 hour response if they can't even call you back about an urgent plumbing issue.
Ayesha Waller
5 years ago
We had a major bathroom leak on a Saturday and they were out within the first hour. We then scheduled them to come out and fix the issue, and we were put right on the schedule, the original plumber couldn’t get to us until mid July! Cody came out and told my husband everything he could do to save us money and move the process along. Very professional and fast! Thanks we appreciate you guys!
Awsome experience great prices
Robert Aldrich
8 months ago
Miles and his helper was very polite and professional. His knowledge and speed was exceptional. The company should be proud to have him represent them. Will use them again without hesitation.
Kenneth Bloom
6 years ago
Chris from the Toledo North office responded to a call regarding my daughter's home in Toledo that did not have hot water. He immediately went to the home and found it was an outlet issue verses a water heater issue. NO CHARGE!!! Amazing. When good customer service is rare these days, it's nice to find a company that still values it. I highly recommend this company and will definitely use them again. THANK YOU.
Very efficient and in a timely manner on emergencies
Matt DeBruyne
5 years ago
I was quoted for a total drain pipe replacement at a very reasonable price, and when the job was finished they came back asking for over double the quoted price even though they had done all of the same work I was quoted for. They got the job done in a very timely manner but left all of the old and throw away piping down underneath my house in the crawl space. I had more issues develop after all of the new drains were installed and they came out very promptly to help with the issue but the plumber dropped my septic tank lid into the tank, and they never got it out.
jesse griffin
10 months ago
BEWARE!!! We called American Sewer And Plumbing out to install a new cast iron sink in our newly remodeled kitchen. Stan, the Serviceman who came to our house, thought he was there to unclog a drain. He had no idea the scope of work he was there to do. That was only the beginning of the trouble.
1. He never cleaned up the caulk work. Cosmetically, on our brand new custom countertops, it looks ridiculous. He left a thick, uneven line of caulk all the way around the sink.
2. None of his piping connections were tightened. Water would gush from the connections if we filled the basin and let all the water out at once. After calling ASAP out for a third time, the other Servicemen found two more leaks in the plumbing work, on top of the incredibly loose connection that flooded our cabinet.
3. He never disconnected the dishwasher hose from the garbage disposal. He removed the disposal from the cabinet to replace the pipes. He then installed the garbage disposal on the opposite side of the sink from where it had originally, which means he had to flip the entire disposal the opposite direction, all while the hose was still attached.
The hose was not in fact connected securely after he pulled on it and that caused all the water from the dishwasher to dump behind our cabinet causing significant damage to our brand new floor.
4. He blamed all of our water damage on a slow leak from the waterline running to our refrigerator. The copper line had kinked and caused a slow leak, a leak which was not present before he started working on the sink.
He told us he would have to charge us additionally to fix a leak that wasn't there when he started the job. He also said he couldn't fix it that day because he didn't have the parts on his truck.
We told him we needed the ice maker for a birthday party we were hosting the next day, so as long as it was a slow leak, it could wait until after the party.
Within an hour of him leaving, we noticed a sudden large puddle on the floor in front of the sink after doing dishes. We immediately called him to come back.
He was rude, dismissive, and blamed the water on our refrigerator line leak, which he immediately started calling ‘significant’.
This water was OBVIOUSLY not from the refrigerator line, but Stan wasn't hearing any of that.
After hounding the answering service to speak with management, Stan was finally sent back out. He was extremely rude and refused to even look at the dishwasher hose.
He and the other Serviceman never once checked the connections of the plumbing, the dishwasher line, or put their hands on anything. They just shone their flashlights under the sink and said that everything 'looked good’.
We had the water damage documented by a restoration company and ASAP had their own restoration company come to our house. Both companies had the same conclusions.
The owners acted like they were going to make it right but strung us along with excuses for over a month. I believe they were hoping we would get frustrated and just forget about it. When they finally were out of excuses and had to respond they stated that they determined that they are not liable for the damages. It's laughable that they think that they are the authority on whether or not they are liable.
Trying to get a hold of anyone at ASAP is like pulling teeth. All of their phone numbers go to the same answering service and they call you back whenever they feel like it. During this whole process, it would routinely take them DAYS to return phone calls, even when we told the answering service that it was an urgent matter.
The owners/managers are dismissive and condescending, often backhandedly blaming us for the issues and the damage. They were never forthcoming, they were never proactive, and they refuse to be transparent with their billing.
**DO NOT USE THIS COMPANY. DO NOT LET THEM IN YOUR HOME.**
Only plumbing company (out of 5) that got back to me. They showed up the same day and fixed my problem. Would recommend.
Jodi DuChene-Adamowicz
2 years ago
Raushann Mainor
5 years ago
I had water in basement. Vic and Tony came to the rescue. They explained to me what needed to be done and they were very friendly. I ended up needing a new subpump and also put a backup in for me. They were quick and very thorough and very very nice. They will be the ones i call and ask for. Thanks guys. Also when i called to set up appointment the gentleman that answered also was very nice.
Aaron Harris
6 months ago
Mary Jane Pridgeon
5 years ago
Very prompt polite and professional! Cody and Matt finished service after Vic became ill. Everyone I dealt with was curtious and eager to get the job done and done right. No extra weekend fee.
Shannon Aubill
4 years ago
Very quick, got the drain cleared right away. A little persnickety about using the coupon because he said he didn't know we were going to use it.
Our bathtub faucet handle broke and we could not get it stopped. This was on a Friday evening. Called in for emergency service and Vic came by very quickly and plugged in a temporary valve for the weekend so we could still use our water.
He completed the service Monday morning and I could not be happier. Very fast very efficient work. I highly reccomend.
Very responsive.
Arrived when they said.
Fast and efficient service.
Reasonable price.
Annalise Loehr
5 years ago
John and his partner (and son) did a great job. Courteous, knowledgeable, and reliable. We had issues with our sump pump, likely the result of a collapsed/blocked clay pipe. The result was water in our basement, and a strange pulsating mass (water beneath the lawn) in our front yard. We made an emergency phone call LATE at night and ASAP came to the rescue. We were quoted a very reasonable price, and the work was done efficiently later that week. John was patient in explaining everything, and was also able to accommodate an additional last-minute request to fix something unrelated. Experienced great professional service with ASAP, they went above and beyond!
Elizabeth Dower
5 years ago
Fast, nice and courteous! Called to get an estimate on Wednesday and they were out an hour or so later! It was not a super urgent matter, but was handled quickly at my convenience.
Amanda Aldrich
8 months ago
They were great, they fixed my broken pipes right away and they are very polite. I greatly appreciate them and their work. And it didn't cost me a arm and a leg! Thank you so much!
Came unclog my toilet with a manual snake. On March 1st .Less than 8 hrs it was still clogged up. Vic the plumber said he will come back March 2nd. I waited. I text him at 12 noon. He said, I will be over there in a minute. 6 hours went by, no show. Text him again, he said he will come today at 4pm. After 4pm I text his d....a.. .. again. He said he was doing some emergency jobs. But I had a appointment. He said he was coming at 8 pm . No call no show again. I didn't text him no more. I see he is f..... Of .....sh..... ASAP has good reviews on the internet that's the reason I called them .But I see THE GOOD REVIEWS WHERE LIES
Shelley Renee
5 years ago
Thank you for the very speedy service and for working with me to resolve my sewer issue. After a dry hot summer the tree roots were very thirsty!
They saved us from a night without water! Thanks so much.
Great same day service. Friendly technicians.
Christine Parra
4 years ago
This company had a team of two here at our house within 30 minutes. They assessed the problem, determined what needed to be done and after conferring with my husband and I they went straight to work. They did a great job, at a great price. Will definitely use them again if we ever have another plumbing problem. Thank you Vic and Tony!
Bic and Jacob came out on Saturday and did a great job. Very fast and efficient, I would recommend them.
Had a plumbing leak under my mobile home- gave them a call- ARRIVED 30 minutes later! Very fast courteous service! Extremely knowledgeable and excellent work! Highly recommend- Thanks Stan and Donnie!
Anglia Lagreca
3 years ago
These guys quite literally saved me thousands! They listened, evaluated, and rectified the problem in under $200. They were professional and caring of my time and time constrains. I would definitely recommend them!
The company responded quickly to our phone call and sent a crew out within an hour. Vick and Cody provided the friendly and professional service. We would highly recommend using A.S.A.P.
Anthony Garrett, M.S.
6 years ago
Made the call, they called me back within an hour. I explained my problem and they fixed it. No complaints here.....
Drain cleaned. We'll see what happens next rain. Guys were nice and polite.
Leonard Wraggs
7 months ago
What was suppose to be a nightmare, turned out to be just a dream. These guy's went out of there way to make this so bearable. Polite, friendly, professional and quick. I was so happy that I went with there company. They were GREAT.
Jeffrey Lawson
3 years ago
Great company. Done much business this year with them. Would highly recommend!!! A ++
Wictoria Kajderowicz
8 months ago
I have used this company twice and they are the best plumbers in town. I will always use this company for all my plumbing needs.
Shelly Goatley
4 years ago
Great job! Came in today for a clogged sink! Very professional! Great job Cody and Jacob!!
Arwen Bondarchuk
5 years ago
Awesome service, Cody was extremely fast and professional and he was here within 20 minutes during after hours
Brittany Close
2 years ago
Installed a sump pump line for my mother in law last year. So when the pump they put in failed and her entire basement flooded, we called to have them fix it. They would not fix it for free, they admitted it was poor work and the men that did it last year were fired. Yet they wouldn't stand behind their work and fix it for free. It would be the same amount again one year later, which it should have lasted way longer than less than one year. A shame they wouldn't want to make it right, will not use them again.
These guys are amazing Friday was my wifes birthday and we had dinner plans and of course what happen Plumbing issues we called these guys at ASAP and Dwayne and Nate come out and fixed the issue and was cleaned up and gone before my wife returned from dinner to come home with no stress is truly amazing..Thanks guys
Tabitha Zeadker
6 months ago
This company was fast and coming out to look at our water heater, but they ended up telling us that we needed a new water heater and it would cost $1,600 to replace. We ended up replacing a few elements in the water heater itself and it only costed us $60 to do so. we did not need to buy a whole new water heater. They never even bothered testing the elements, just jumped to the conclusion that the whole water heater needed replaced.
Cody was a great rep for you service.thanks
Eric and Jacob got to my house quick on a Friday morning, service was done in less than an hour. Affordable and helpful advice for the future. Very nice work!
Excellent service, called these guys Cody came right out within the hour and unclogged my sewer.. thank U Cody U rock!!!!!
They came out very quick and took care of my frozen pipes ASAP! Very professional and friendly!
Adam Erickson
4 years ago
I had a great experience with ASAP. They were able to show up same day, and Vic got our drain issue solved quickly. I would highly reccomend to anyone who needs emergency plumbing or any other service.
Jamie Deighton
4 years ago
Vic and his crew from ASAP recently replaced our main water and sewer lines from the house to the street. They worked quickly and efficiently on a cold snowy day to get the job done in one day so we wouldn't be without water or sewer overnight. We have used ASAP for years and have always been pleased with their work.
Out of 3 places I called, this place was the 1st and only one that called back. They came within 45 minutes... And cleaned the line very efficiently! Very pleased
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