Best Underground Water Leak Repair in Seattle WA

As a business owner, for me it is all about making it right when there is a mistake. Both when I serve customers and also when we receive customer service.
On the Friday after Thanksgiving our restaurant had an emergency plumbing issue which caused our restaurant to not be able to operate. The person that took my call (Will) did an incredible job of responding and keeping me informed. After a couple of hours, the issue was that the plumber he asked to come to our location called out sick and did not tell him. After struggling to find us another plumber that was available, Will decided to take it upon himself to come out and do the repair himself. It was a one hour drive from Ballard for him just to arrive at our location. He resolved the issue in less than an hour and our Friday night reservations (revenue!) were saved! I pushed very hard for him to take a large tip, however, he could not be convinced. I have to give a huge shout out to Will and the management at Pioneer. Most times things flow very smoothly from start to finish. When we did have a hiccup, they always work to make it right!

successful outcome, leak found and repaired
Thank You Simon

Akers provided prompt, friendly, knowledgeable and professional help . . . from office to detection and repair of my outdoor plumbing problem, they are an amazing team!!!!
I appreciated so much the care they put into solving my problem promptly and efficiently. The are the best!

Came over two hours after I called, fixed my issue so fast that they actually fixed a second minor thing while they were there. Reasonable price. Will be the first plumber I call next time I need one. Steve in West Seattle was awesome!

Great experience, Kevin, Jake and Chris put our yard back together better than how they found it. Friendly and quick, I have already already recommended them to my neighbor!

Life saver. Called simple plumber, Joe came same day service. We had just a trickle of hot water, he took very little time to figure out the problem and take care of it. no time at all we had for flow restored. He was very polite efficient and I’d highly recommend him to anyone.

We had several plumbers come out to fix a leaky Kohler shower/tub valve, and all of them told us we'd have to cut a hole through our shower enclosure to replace the whole thing.

We called Joe from TSCO from a recommendation from a friend, and he was great. He let us e-mail photos of the valve to him and he arrived with the necessary parts already in hand, and there was no need to cut a hole in the shower. He also squeezed us in two days early, too! The end result? Our valve is no longer leaking. Plus, he fixed a rust stain in the tub and replaced a toilet flapper while he was here.

Joe is very thorough, knowledgeable and does a quality job. He's more expensive than some other plumbers we called, but clearly you get what you pay for. TSCO is definitely our plumber of choice!

The most professional contractor that I have dealt with to date. From start to finish courteous, clean and quality work.
Fair prices for the expertise that this outfit comes with.

They told us they will replace a part in our water heater, instead they replaced the whole unit with one in their own inventory charging us for double the price for the same unit in the market. They took our original unit with themselves and after we asked them to return it the day after, they said they have tossed it out! We emailed them and asked questions about the unit replacement without our consent, and they called my husband and threatened him of consequences! So in short, we got a fast service, but we paid double price, we lost our own unit (which only needed a part to come back to life), and we were threatened the same day for asking questions about their decision.

I contacted Kevin at Leak Masters after weeks of trying to determine why our community water association was experiencing significant water pressure loss. We suspected a large leak was the cause but had not been successful at locating it. After one household lost water I contacted Kevin and he came out on an emergency call. He looked over our well house and utilized a listening device on the pipes around the well house. He walked the water line with us and used his device at every location where we had exposed water lines. He checked the water pressure at every house. He identified one vacant home as a possible cause due to what he heard utilizing his device. He suggested we contact the owner to get into the home to check for leaks. He also pointed out that the drain field for that home was quite green and since the home had been vacant for some time and it had been a dry summer, this seemed unusual. When I finally located the property management company and was able to get into and under the house we found the leak immediately. It was very large and was bubbling like a fountain. Our community association members stepped up and we were able to cut and cap the water line. Once that was done the water pressure returned to normal. I'm thankful that Kevin was able to help us pinpoint the cause of our problems.
Tolt River Chalet Water Association

First, I will say that I can't recommend these guys enough. They worked fast, clean, and despite two giant holes dug in my yards, there is barely any evidence that they were there. Tarps put down for the excavated dirt protected our lawn and as a result, all the dirt ended up back in the hole. They also very carefully pulled up the grass in chunks and then put them back so you can't tell from the side that it was ever dug up. (And barely from the top!)

What made this even more amazing is that our contract clearly states that the property owner is responsible for any landscaping needed after the job is over. (This was noted in all four bids we got.) So I expected to have some work after it was done. Instead they did the work, had the line inspected by the city, put everything away, and I didn't have to do anything.

There were some items that made my situation a challenge and I was honestly expecting this to be a painful process. My neighbor and I share a sewer line put in in 1958. I had been putting off the job because of the expense, but my neighbor wanted to go ahead and was willing to do a bunch of the leg work getting quotes. Aces Four's quote was the lowest bid by just a bit, pretty much in line with the two other companies we liked.

Also, the side yard where the sewer line comes out of the house was only accessible by some very old (and not very sturdy) stairs and a gate in a chain link fence. Landscaping (rock walls and trees) made going up any other way not a very easy option. A small excavator was brought in and, with my deteriorating steps protected, they rolled it up into the side lawn with zero damage or evidence they were there. All of the other companies I talked to expected to either dig by hand (more expensive) or have to pull out my fence and trees to get up there with a machine.

Every member of the Aces Four team was professional and courteous and endlessly patient with questions. I would recommend them without reservation.

Made an appointment with Cesar for 12/15- he didn't show up, didn't call, didn't respond to my text, and never followed up. Waste of time and very unprofessional.

Bryce has reached back out to us, so I will amend my prior review.

Great company to Work with and great Sewer Repair Work.

We hired Jafco to install a new drain for our yard. It was a complex job involving soil testing, an exploratory dig, trenching, piping, installation of a pump, and restoration of terrain afterwards. The job was handled very professionally – we were consulted regularly about progress and next steps; when we had concerns, they were addressed promptly and to our satisfaction. The crews were smart, knew what they were doing, and worked hard. The work was done very carefully, and at the conclusion, our landscaping looked almost exactly as it had at the start of the job.

Plumber is very professional and explanation is very thorough. Great job. Thank you.