Pioneer Plumbing & Sewer

great company, great staff. They came in with the right answers, knew exactly what needed to be done, and made me feel like the situation was under control. This was not the case when the leak first started. Highly recommended for anybody needing plumbing work in the Seattle area.

This is the third plumbing company we’ve had out to our house since we bought it last Sept, and we finally have a winner! Pioneer was originally recommended by our real estate agent, but when our hot water tank failed eight days after we bought the house, Pioneer couldn’t come out for over a week. Since we obviously couldn’t go that long without hot water, we went with another company that could do the work in a couple days. While we now have an on-demand system, it was installed improperly and had to be fixed again – yikes. So when we had a subsequent pressure problem, we called a different company. The problem was resolved, but the plumber was very salesman-y for some additional work. When our disposal stopped working, I decided it wasn’t urgent and I’d wait for Pioneer to send someone out. So glad we did. The plumber quickly assessed the problem, thoroughly explained to me what happened, and told me the disposal was otherwise fine after unjamming it - saving me what I thought would be a pricy replacement. He was respectful, helpful, and punctual. Would definitely call Pioneer again first.

I had an issue with a sump pump control board - several plumbers told me I needed an electrician. A few electricians told me I needed a plumber. I got ahold of Pioneer Plumbing and they were able to work around my schedule to have Kip come out and take a look. He quickly diagnosed the problem, walked me through everything he was looking at and found quick ways to solve the problem. Great toubleshooting! Communication was great - each person I spoke to was incredibly nice and super helpful. I wouldn't hesitate to call them again (but here's hoping I won't need to).

I was very impressed with Carl's work. He arrived on time, was professional, knowledgeable, and personable. I really appreciated that he took the time to listen to my concerns, explain what the issues were and how he was going to fix them. He even went out of his way to go back to the shop for additional heavy equipment needed to completely finish the job. I would definitely recommend this company and will call them again for any future repairs. Thank you!

The receptioniat, Cassandra was very courteous and professional. Mike Wright was the tech that ARRIVED ON TIME. Fixed all my issues in a timely manner.. would definitely use their service again.

Pioneer has done a great job servicing my business. They respond quickly, do great work, and charge a fair price.

Pioneer did a great job for us! The tech, Mike Davidson, showed up on-time and was very professional. He kept our house nice and clean and had our drains running in no time. Price was good and didn't have to deal with upselling. Honest company and highly recommended.

I would give Stephen Larson 10 stars if I could. I called Stephen because I had a backed up basement toilet, bath and laundry room. I had two other plumbers out to the house the day before, both of whom were unable to get a camera or snake to the clogged area of the line to diagnose the problem properly. After asking around, another plumber who was too busy for my emergent issue referred me to Stephen at Pioneer Plumbing, and told me he was the Inspector Gadget of the plumbing world. I called and left Stephen a voicemail, he promptly called me back, and was at my house within an hour of talking to me. He was able to get his camera to the clogged area within minutes of arriving, assessed the situation quickly, and then got the line cleared. I was impressed with his responsiveness, professionalism, positive attitude. I am very thankful for his years of experience which enabled him to solve my sewer line problems quickly and efficiently. He will be my goto plumber moving forward.

I never write reviews, but I was so impressed with everything about the service I received, I felt like I had to write something about this. I will be referring Pioneer Pluming & Sewer to everyone I know moving forward. You should be using them too.

As a business owner, for me it is all about making it right when there is a mistake. Both when I serve customers and also when we receive customer service.
On the Friday after Thanksgiving our restaurant had an emergency plumbing issue which caused our restaurant to not be able to operate. The person that took my call (Will) did an incredible job of responding and keeping me informed. After a couple of hours, the issue was that the plumber he asked to come to our location called out sick and did not tell him. After struggling to find us another plumber that was available, Will decided to take it upon himself to come out and do the repair himself. It was a one hour drive from Ballard for him just to arrive at our location. He resolved the issue in less than an hour and our Friday night reservations (revenue!) were saved! I pushed very hard for him to take a large tip, however, he could not be convinced. I have to give a huge shout out to Will and the management at Pioneer. Most times things flow very smoothly from start to finish. When we did have a hiccup, they always work to make it right!

Mike D. is the best! Being a general contractor and a homeowner, I can honestly say his performance from start to finish far exceeds experience. The many times we’ve asked for his help he has been highly responsive, personable and really professional.

Carl was professional, personable, and repaired 6 months of ongoing issues of mine in less than 1 hour. Thank you!

I had 2 toilets that were needing to be installed. Will not only did not come out to do them, he additionally allowed a leak to persist. Do not use this company if you want reliable service & on the chance that you must, ensure Will is not your plumber unless you want bad service & a bad job.

We worked with Will and we were more than impressed with his professionalism and knowledge. Great guy. Did a fabulous job replacing and accessing our sewer
ejection pump. He knows his stuff and we will always request Will at pioneer plumbing next time we have a problem. Good job on hiring will, pioneer plumbing! Give the guy a raise. Thanks!

Water heater was spitting out water, called, came same day and replaced it! They brought things up to code and it was all done quickly. Super professional, also helped with my sink. Joe was plumber who came and was great, and so was the person who answered the phone. 10/10 would recommend!

We had a clogged sink and garbage disposal that regular maintenance couldn’t fix. Pioneer Plumbing sent Carl to us and he did an awesome job! He was extremely knowledgeable and friendly and we couldn’t believe how fast he fixed it! Would definitely recommend Carl to anyone.

I am a general contractor and I highly recommend Pioneer Plumbing. Prompt, great customer service, professional, courteous and they do the job correctly. They are the only plumbing outfit I call.

Folks, we are in the midst of a global pandemic, and Will from Pioneer Plumbing showed up early for our appointment to fix my kitchen sink. He was professional, efficient, and, most importantly, respectful of my request to maintain social distancing. He fixed the problem in one hour flat with a smile on his face. I highly recommend Pioneer Plumbing for reliable, quality work.

I'm not a customer (yet), but I work at a neighboring business. We had a project where we needed some help fast, and the employees here took a moment to help us out. So 5 stars for being really good neighbors. I expect they're even nicer to customers, so they'll be my first call when I need a plumber, too.

Fantastic company with quick replying, great guidance, top quality work and fair prices.
I was very disappointed working with another plumbing company cleaning my sewer line because they didn't finish the job but wanted more money.
Mark with Pioneer Plumbing captured the situation around my sewer line with his camera, gave me options how to handle the problems that the other company left behind, gave me a fair price to fix it and fixed the problem next day. Afterwards he even helped me to get my money back from the other plumber.
Mark you and Pioneer Plumbing are the best!!!

We had a clogged bathtub and I called Pioneer because a friend of mine told me he used them with success. They were excellent. They did show up an hour late, but they called and told me this two hours prior so I could adjust. Things happen at sites, I get it, but they took the time and had the courtesy to call and tell me they were working on another clients problem still. That stood out to me because they wanted to take the time to fix an issue and still had the foresight to keep me in the loop. When they got to my place they were nice, efficient, and fixed the problem in less than 20 minutes. For that they get 5 stars.

Pioneer Plumbing is an amazing group of professionals. Their office is patient and quickly responds to calls. They can help field questions on email. The serviceman who came took minimal time, did only what needed to be done. I feel so lucky to be their customer!

Outside faucet wouldn't shut off, so hose to street dumping at full capacity. Pioneer's office said they were booked today, but got Will to come over for a look. Will solved the problem efficiently, quickly, and saved my day.

Just a quick note to all looking for an honest plumber....STAY AWAY from Pioneer Plumbing. We had work completed by Pioneer on a renovation 2 years ago (in addition to a previous remodel on another home). A YEAR after the completion of the remodel, they sent my husband and I a bill for $2800. Seeing as how there was no way to verify what work was done or (even after asking numerous times for proof of additional work completed that we did not already pay for) we finally agreed to pay them half the amount of the bill in good faith since we were generally happy with their work and so that we could all end the relationship on a positive note. Since we never heard anything back, I assumed the matter was settled.

Fast forward to today, and I have a plumbing issue with the pipe they installed. I called the office and they are not willing to come back and work on their very own installation. They explained that they don't guarantee their work after a year anyways, and that they refuse to work with us anymore.

Save yourself from the frustration....and bills coming A YEAR after completion of a job. What a shame--thought I had found a good one :(. Terrible, short sided, customer service.

service was good , they show up on time , complete the installation smoothly , but the way they charge me for sending a second man I don't see it as a fair deal , about 600 dollars extra is something that should be discussed with costumer upfront , and shouldn`t be a surprise .
I hope they will consider that in future and inform costumer of all charging details .

I had a dripping shower. Will came on the next day and took care of everything! Will was very professional and cordial! I would recommend Pioneer Plumbing and Will to take care of any plumbing/sewer issue. Thanks a lot!

Our tech was professional, on time, prepared with masks and booties, and still beeped our number even when we failed to answer the phone. He solved and was finished with the issue within 10 minutes. Excellent work!

These people are really honest people. A month ago I lost my portable printer when I accidentally left it on the street near their shop while clearing out my truck. These guys found my printer and got it back to me. I seriously appreciated this and wanted to let them know. Thanks guys.

Big enough to tackle any plumbing project and small enough to care about your clogged toilet or sewer. A genuine and honest company with great long term staff. Not flashy overpriced like the big billboard advertiser types, theyre largely word of mouth. Pioneer has done plumbing for my remodeling business and is the go to plumber for my personal home.

Carl was professional, personable, and repaired my ongoing issue of 6 months in less than an hour. Thank you!!!

Great service. Thanks again Will!

Responded quickly to an emergency call, were swift and effective in resolving the issue, and took the time to clean up after they wrapped up. Couldn’t have asked for a better experience.

Very professional. They got right to work and did a great job. Will was the main guy on the job and he was great. Would recommend

Awesome customer services from the initial call to the direct services (Carl) did an outstanding job!

Will was in and out in a flash! Fixed our shower faucet, great work!

Professionals, experienced. They do the job right. My sewer blockage cleared, they got on with the work and completed it in the time and cost quoted.

Great company to work with. Very honest, professional, friendly and fairly priced.

Honest guys, great service, dependable reliable and fair. Can’t beat em.

Great team and reliable service

Never responded to email or messages. Phone line just went to message when during business hours.

Prompt and thorough. Good people you can trust.

Highly recommend

Great

I work for them