Seattle Hot Water Co.

They told us they will replace a part in our water heater, instead they replaced the whole unit with one in their own inventory charging us for double the price for the same unit in the market. They took our original unit with themselves and after we asked them to return it the day after, they said they have tossed it out! We emailed them and asked questions about the unit replacement without our consent, and they called my husband and threatened him of consequences! So in short, we got a fast service, but we paid double price, we lost our own unit (which only needed a part to come back to life), and we were threatened the same day for asking questions about their decision.

Watch out for these guys, as they will try to rip you off as much as possible! Very dishonest people.
They inspected our 5-yr old tankless water heater and identified that a part had to be replaced. After we gave them the go ahead on replacing the part (heat exchanger) worth < $300, without our consent, they replaced the whole unit (which they provided themselves with a 60% mark-up for $2,000). And then they threatened consequences if we didn't pay the price immediately.
When we asked in a respectful manner why the mark-up was unreasonable and why we hadn't been notified of switch from part replacement to unit, Evan (owner) started using curse words and started threatening.
After we paid them, we asked for our old unit (one day after their service), they said they had tossed it out and it couldn't be retrieved.

Having said all of that, they responded promptly with a same day service and everything was back online and working after 3 hours, so if you don't mind them stealing from you, this business can be a good choice.
We recommend getting a 2nd opinion if they tell you the unit has to go.

Excellent service! Came out in a matter of hours and repaired hot water problem. Explained in detail. Thanks!!!!

Professional and explained everything in detail