Best Repair And Installation in San Francisco CA

Travis (technician) was awesome in checking our system. Although their company was not allowed to perform the service, he was very professional and provided accurate assessment. Thank you.

Called a plumber out to help me figure out where the leak was. Turns out two of the toilets were running when I was out of town. The techs solution was to replace the parts 2k or replace the toilets 4K and was pushing me to replace the toilets because who knows other parts might fail and I’ll have to replace the toilet in a month anyways. The 4 k price includes 2 toilets plus install and takeaway. I asked them how many hours this would take and what’s their hourly charge and material costs. And his response was we charge by job. I told them to email me the estimate which they never did. And when he left I went on Home Depot’s website and they charge 20 dollars for the parts to replace, 100-300 dollars for the toilet and Home Depot will install each toilet for 315 each. So even if I did go the route of two new toilets plus install and take away that’s still $1200. 4K for that same job is highway robbery. And I get it plumbers will often charge 4x more for an emergency call but this wasn’t an emergency call issue since I already had called the water department to turn off the water and had the water turned off at the main. And when I found out it was those two toilets I had turned off the water to those bathrooms. So there was no emergency and they weren’t offering to do it same day to fix my problem.

These people are either crooks or the tech gets paid hourly and was just killing time giving me an outrageous number while sitting in his van pretending to write up an estimate he never sent me. Because he had me wait a good 20 minuets before his estimate was “ready” to talk about.

I called Mr. Rooter on a Thursday morning because my water heater was leaking. I spent a few minutes on the phone with a dispatcher who promised me an estimate appointment the next day. I was disappointed but accepted because the dispatcher said they were very busy.

About half an hour later, I got a call from Stan (President of the company) who said he saw the call log, noticed I had spoken with them for about 8 minutes. He listened to the call and was surprised that no one would be able to assess the problem that day. He offered to meet me that afternoon at my home and do a preliminary assessment.

Stan met me at my hose, explained my options and after a few calls, gave me an estimate on the spot. I accepted and 24 hours later, I had new hot water heater.

I cannot tell you how pleased I was with the entire experience. Courteous, professional and they even cleaned up the original mess the old heater made.

I give them the highest rating because they represent the best of what customer service should be.

Best ability is availability and they’re always available we manage multiple bars and always need service late night without someone trying to charge us an arm and a leg so we’re grateful for their consistency (4years)

Extremely professional, underpromised and over delivered. Definitely gained a life long client.

I used O’Grady to replace the sewer trap to my building. They were very professional. Diagnosed the issue and showed me clearly with a camera what the issue was. Quality work and great team. Work was completed right on schedule.

Xavier was very professional and explained each step what he was going to do and why he was doing it and explained why this happened. It was great having him here to work on the plumbing and I’m for sure going to let other managers know. I think you

Excellent and honest work. Prompt and professional. Polite and respectful to client's needs. I recommend them fully

Great service

Our gutter downspouts & the drainfields for each were very clogged with years of tree needles etc. We tried diligently to clean & hose them out ,usually in a rain storm with water running on our patios & decks. Plumbers really had no options & then we called Roto- Rooter. Farid arrived timly, explained the process & his specialized equipment , took downspouts off ,cleaned them, jet sprayed the drainfields ,put all back together & fully cleaned up the mess. I recommend Farid & this service with my highest recommendation & we are already advising friends & real estate agents that we work with, of the service, as I'm sure it is a common problem in the northwest. Farid was courteous , polite, prompt & professional. Finally, the costs for the job were very reasonable given the result of solving the hassle of dealing with the issue. Thank You, Farid & Roto-Rooter, Gary

Saul at Discount Plumbing was great and our toilet works so much better now!

Magic Plumbing was quick to respond. They were able to send a plumber out the same day to give me a free estimate. Once I approved the work, they completed it the same day - quickly and well. There is a 30-day guarantee on their work. Magic Plumbing was organized and professional. I would call them again.