Nigel Mulgrew Plumbing

Nigel Mulgrew Plumbing is wonderful! I would highly recommend without hesitation. After a complete plumbing nightmare caused by another plumber. I reached out to Andrew and Nigel the owner and his team. They were very empathetic to our situation.

Nigel and Andrew came over themselves right away and assessed the situation. Unfortunately they found even more damage under our floors caused by that same plumber. Was bad news but could have been even worse had they not discovered it. We then work with an engineer and had Andrew and his colleague Joel do inspections and the work for us after.

Very good experience. Knowledgeable and trustworthy which is very rare in this area. Again would highly recommended.

On time professional plumbers. Did a quick and efficient replacement of the tankless water heater. I’m a long term satisfied customer!

Nigel is a great intelligent proper man who knows his stuff🌹

Nigel Mulgrew Plumbing and his team are great at what they do. I trust them. Higher cost but work is good and communication is good. No upselling unless needed or strongly recommended.

Have been dealing with two broken faucets for months. I reached out to NMP and they were quick to help. The crew showed up on time and replaced the two faucets with in an hour. They were respectful, attentive and left zero mess!! I will definitely use them again!

Great, prompt service! My dishwasher needed draining and they were able to fix it quickly!

An excellent experience from first call to successfully completing the job. The communications, start time, professionalism, workmanship, courteous manner, meticulous attention to details, and clean up, were an example to other companies and set a gold standard that I doubt can be beaten. Isolation valves, under sink plumbing, and faucet hoses were all quality jobs that exceeded my expectations and gave me every confidence of reliability and functionality.
I will not hesitate to call them again, and they will be the first plumbers to call whenever I, or my neighbors, have any water-related problems.
Make Nigel Mulgrew Plumbing you plumbers for a 5 star job, that will not be faulted.

Mulgrew Plumbing dealt with a leak from the bathroom in the unit above in a multistory multi tenant building. They responded quickly, kept me informed of the issues in real time, provided before and after photos, kept the work area clean, and charged a reasonable price for the work. I highly recommend them and would definitely use them in the future.

These guys were Life-savers!!!

Our tankless water heater started flashing an error code, and stopped heating up water. Although we've had it for about five years, we had never encountered this particular code, and couldn't reset the system. After googling many options and watching multiple YouTube videos, I still couldn't fix it.
After being out of hot water for a few days, I had no option but to call a professional. Unfortunately, I called the wrong one! They dispatched a technician who showed up late, and immediately charged me $69 just for showing up at our house. The individual looked at the exterior of the heater, took a couple pictures of the serial code and model, and then presented me with three options: $1000 to diagnose the problem + any potential replacement parts. Another option was spending a few thousand more for a complete service job, and $6800 to replace it. And remember, he never even did the minimal testing to see if it just needed a simple reset.
Needless to say, I thanked him for his time and told him I'd find an alternative.
I contacted the manufacturer, who recommended Nigel Mulgrew Plumbing. I called them after hours, and Andrew called me back. That in itself was impressive! He told me they were fully booked for another 4 days, but would call me should there be any cancellations. He also shared several pointers on how to diagnose the machine (for free). This next morning I received a call from the office, and within 20 mins Joel and his helper were at my house. It was a completely different experience from the previous day's experience with the other guys.
Joel was quick to troubleshoot a handful of different things. He communicated my options very clearly, and was confident he knew what the issue might be. He serviced the machine (used air compressor, removed debris, checked fuses, measured gas intake, etc). He then called the manufacturer to confirm step-by-step process of clearing the codes that didn't go away even after a complete descale and servicing. He meticulously followed every instruction given over the phone with tech support, and soon the water heater was fully functional.
(We discovered that the water heater locked itself up internally due to multiple power outages we had experienced in Pacifica... thus the error code)

Joel was incredibly helpful and courteous! He clearly explained the process to me, and when it was all said and done, I didn't even have to pay him on the spot. Instead, I was emailed the bill the following day. My total bill was $387! This was significantly less than what the other guys wanted. Although I hope to not have to use a plumber very often, i at least know now where I'll go should I have to! I highly recommend their services!
(Ironically, I discovered later that the other guys are located right next to these guys). Take it from me, Nigel Mulgrew Plumbing is the way to go!

Nigel's team is the best--always professional, on time and courteous. Joel and Ever were so careful with the shower fixture repair--I really appreciate their attention to detail and keeping the area neat and clean while doing their work. Highly recommend for plumbing projects in SF.

The Mulgrew crew was truly awesome. Francisco and Joe came onsite as scheduled, and they busted tail on the project. Their work is excellent—even my electrician commented on the quality of their install. They were extremely flexible when I changed some aspects of the project mid-stream, and came up with suggestions for best solutions. When I had to call them back to tidy up a small problem, they came back very willingly and took care of it promptly. If anyone asks, they are the first company I would recommend. Definitely my go-to plumbers in the future!

Pilot light went out and I could not relight. Nigel and Andrew kindly sent St.Francisco to my home early the next morning despite another deluge occurring ! St.Francisco managed to repair and stave off a new water heater ,whew ! He was absolutely fantastic. Thank you so much .It’s clear you have an outstanding business ethic in place !