Best Drain Replace in Saint Louis MO

Sara was great and took the time to help me with a replacement custom appliance door pull. She was very helpful!

Andrew was on time and understood the job that needed to be done and also installed two toilets as well as two faucets in a timely fashion. I would highly recommend, Andrew as well as this company because they had flexible hours that accommodated my work schedule.

I couldn't give them a better rating because their prices are very high. $325 to unclog bathroom sink drain, which only took 15 minutes. So, I probably won't use them again.UPDATE: they gave me a $50 refund and a $20 credit towards my next service, so I'm updating my rating to three stars instead of two. I will try them again.

Mathew is a super awesome guy and his workers we very professional. Job done on time! Definitely will be my 1 choice

Great service

I have had a lot of services done in my life for many different things by many different companies and this company is hands down THE BEST! Drew and Steve are remarkable, very quick to respond, very polite and courteous, arrive as soon as possible and they do a complete, thorough and extremely reasonably priced. They go over and beyond the call each and every time. I would recommend these guys to ANYBODY and EVERYBODY!! I can’t say enough great things about the dedication they have not only to their work but the care they put in with their customers. THANK YOU! THANK YOU!! You guys will always be my one and ONLY call for any of my future plumbing needs. OH YEAH I HAVE HOT WATER AGAIN AND NO CLOGGED DRAINS!!

I have used them a few times for plumbing & drain cleaning. Definitely recommend.

I was a new tenant in a duplex and found out Trio Plumbing were the ones who came out and put a new water heater in! The plumber Shawn did an amazing job and even came back out to answer questions I had because I don't know anything about water heaters! Would highly recommend them because they get you in quickly and do a great job!

Andrew was very professional and respectful to us. He was very knowledgeable about our furnace. We also have a scrubber that needed a new UV light (needs to be replaced every 2 year). We had a humidifier that was very old. we are having it replaced. We also have an electronic filter that he cleaned. Last but not least we have an EVR system that new filters have to be ordered. He was here 2 hours and earned his pay. Most of this was not on his original work order. He did everything and explained why it needed to be done. There was no pressure. I hope to continue to have Andrew as our serviceman for our house. He should be a valued employee.

Needed Bore's services for the first time and they went above and beyond; from the person who took my call and scheduled my appointment to the plumber that came out. All were friendly and communicated to keep me informed throughout the process.

Unprofessional, rude, waste of money and time

Python Plumbing corrected a water heater problem for which I had had 3 warranty calls from the manufacturer.
Matt found and corrected the problem.

I originally contacted Merlo because of a leaking faucet in my bath tub. Devin came out scheduled for 8:00 arrived 8:15 (no problem at all). I explain the issue again, showed him where everything was and left him alone to do his profession. 20 min later he walks out the door, I assume he's grabbing a part, but then he drives away. I walk into bathroom and see everything pulled apart so I then figured he had to go pick up the part from somewhere. He returns about 9:00 am, finish the job close to 9:30 and gives the price of 300.00 or so.
I then asked for a cost breakdown and I asked him to show me what he to resolve the issue. and he explained what he did (per the receipt: Replaced Phistor Shower Stems)... I realized that he was not here for 3 hours barely 2, and when I addressed that he took off the extra hour or so he falsely added. total now 245.50 for time and parts... after this I was not satisfied with my experience but was content because the original problem was fixed the leaky faucet.
A week or so later I realized the shower and valves weren't functioning like they use to. Contacted Merlo, and Devin returned to adjust the problem... for a short time it seemed okay, but the shower was still not functioning properly.
Now it's been about 2 months from the original visit, I contact Merlo on a Tuesday and explained the ongoing issue since the first visit, they said they can get someone different on Thursday or if I want the same guy I would have to wait until next week. I said no I need the issue looked at sooner. Fine Thursday between 10-12 it is.
Worker Doug calls at 9:47a.m. on Thursday and arrives a few minutes after 10 a.m. I explain the issue and experience, I stand there and he turns the shower on and adjust a valve and the shower pressure was fine but only from one head he explained probably eventually I may have to replace it because its older and I asked questions to make sure the drizzle from the faucet was the reason for the shower issue etc.... Ending result, he didn't have to do any labor and was here for 5 minutes. Charges for the day 145.00..
Now do I need to list the problems I have experienced so far from this company??? Between poor communication and totally trying to get over with cost, not to even mention the quality of the work not being as impressive.
First call Doug make to the office ended with deduct 30.00 from the bill. Now he and I are conversing, once again I'm explaining this ongooing issue, now I can't understand what I'm being charged for... when the company number 1 NEVER discussed how they operate, is there a flat diagnosis fee etc? As a customer if a company doesn't mention a fee upfront then there's no charge until labor is being done (at least from my experience with other professional companies).
After going back and forth and a second call to the office the result was for me not to worry about the charges.

Only reason Merlo is getting 1 star is because I do appreciate their attempt on fixing the original issue and coming back out to examine why nothing is functioning properly since they fixed the original issue. My overall experience would be Zero stars because of how they operate; lack of communication with the customer and operating out of dishonesty.
I am a first time homeowner, single, young female and to reach out to a company I put trust into helping me solve a problem that is not my expertise, but to only be totally ripped off.

I would not say I wouldn't recommend this company to anyone because maybe they are good at how they perform in their profession, however they do not demonstrate professionalism to me at all. Therefore, I would rather share my experience with others and let them be the judge....and beware.