Classic Aire Care

Andrew was very professional and respectful to us. He was very knowledgeable about our furnace. We also have a scrubber that needed a new UV light (needs to be replaced every 2 year). We had a humidifier that was very old. we are having it replaced. We also have an electronic filter that he cleaned. Last but not least we have an EVR system that new filters have to be ordered. He was here 2 hours and earned his pay. Most of this was not on his original work order. He did everything and explained why it needed to be done. There was no pressure. I hope to continue to have Andrew as our serviceman for our house. He should be a valued employee.

We purchased a house in August and didn't have any history on the maintenance of our system, so we ordered a tune up through Classic Aire Care. Scheduling was straightforward and they even contacted us on the day-of after a cancellation, so the tech could start earlier. Samuel L. showed up on time, was very thorough, explained everything he did, and offered advice. Really appreciate his professionalism and quality of his work, especially with a large system tune up right before a holiday weekend!

I purchased a very expensive boiler (20k) last winter for them for our radiator heat.  They came to try to fix the old unit and said that our only option was a new one.  After some debate, we moved forward.  The installation itself was OK.  They left the basement door open for most of the time, and I had to ask them several times to close it because we were freezing.  I tried to ask them how it was going while they installed it, and they would barely respond.  Given the cost, I don't think this was unreasonable.  After the install, it stopped working completely after about 7 days.  I was pretty upset. They sent out a technician off hours who had no idea how to fix it. It turns out that the reason it stopped working was because the exhaust valve was installed incorrectly.  Apparently, it wasn't windy the day of the install, but there was more wind later on, so it needed to be installed differently.  Yikes. It works well now in terms of heating up the home.  I will say that the cost savings from this unit were not at all what they told us. The salesman made all sorts of claims about all the money we would save to run the unit.  All of that wasn't true.  It is cheaper to run our forced air units (although the radiator heat is much better; it heats evenly, there is no dust blowing around, etc.). We do love the radiator heat, but it isn't cheaper.  Maybe it is cheaper than a 50-year-old boiler, but he knew that wasn't our situation.  We weren't using the radiator heat at that time, which is why they were there in the first place.  All of this was really disappointing, but today, after switching back from Hoffman, I had someone out for a separate issue, and he was asking me about the unit.  Apparently, we could have gotten a similar unit and used it for our hot water as well.  He said it would have been another ~$1,000 (compared to getting a new $3000 water heater).  I remember the salesperson mentioning that as an option very briefly, and I expressed some interest.  I don't really know what happened in that particular part of the discussion after that, but at the very least I didn't understand the options, because it appears like it would have been a no-brainer based on what I am hearing today.  I have no idea what to believe on this particular issue, but it just added to my overall disappointment about the experience, which is why I am writing this review.