Best Piping System in Raleigh NC

Michael and Joseph just finished replacing 4 outdoor hose bibs that we had in our crawl space. I couldn't be more pleased. The replacements seem much stronger then the originals and they all work like they are supposed to. I snapped a couple of pics of what I needed to have replaced and they gave me a quote 5 minutes later. I texted him on a Tuesday at 4:15 pm to let him know I was ready to do the work and they came Thursday at 2 to do the work. They even fixed a piece of PVC piping on my AC Condensate line the had come apart at no additional charge. I would highly recommend them, friendly, fast, knowledgeable, and on time.

We have a clogged drain and set up an appointment for today over the weekend. We were told that we would be called this morning between 9am-12pm before they head over and received no phone call.We called at 12:30pm and were told the owner would call us back immediately. We ended up receiving the call back at 5:06pm today. We're going with a different company because our time wasn't respected and there was a complete lack of professionalism as far as scheduling and communication.

I just had a horrible experience with Midtown Plumbing, LLC. They were scheduled for last Friday, which I had to cancel for medical reasons, and rescheduled and later confirmed for Tuesday. They showed up Monday, which the owner insisted wasn’t his fault because computer systems are man-made and make errors (after Amber the scheduler told me earlier that Monday’s appointment was the one I scheduled, despite confirmations for Tuesday).

The technician told me that it seemed to work out well on Monday because we already had the appointment for Tuesday. Amber, the scheduler, called and left a message for me Monday, right as the plumber left, to call to schedule completion of work, which — given that we had confirmed Tuesday already — I assumed was for the second bathroom in our house that was having trouble.

I didn’t get a chance to call her on Monday, because my entire day was messed up by the plumber coming on the wrong day, which the owner said again he was sorry that happened but computers make mistakes, continuing to blame the computer instead of accepting any responsibility for doing anything wrong.

Tuesday morning came and went. No one showed.

I called today and was told by Amber they couldn’t come out until Friday now (as we’ve had two tubs and two toilets clogged for our family of seven). I scheduled that because I knew it would be unlikely to have anyone else out before then because I would be starting fresh with a new plumber instead of simply trying to get work completed that had been scheduled for Tuesday. She said they couldn’t come Tuesday because I didn’t have a clear path to the bathroom for their equipment to pass through, and I explained (again) that I didn’t have that clear on Monday because they weren’t supposed to come on Monday but that the plumber said Tuesday would be fine as long as the path was clear, which I assured him it would be.

The owner insists all conversations were recorded, as a threat that I would be “legally responsible for anything I said” if I wrote a negative review. I hope they are recorded, because they support my record of events. He also said that because I was going to post an honest review about my experiences, he was canceling the already scheduled Friday appointment.

(He did offer to refer to me to a few other places, which I declined because I don’t want to work with anyone he would recommend after the poor service from him. But this indicates that he felt comfortable enough to refer me elsewhere, as he wasn’t comfortable working with me but felt fine connecting me with colleagues.)

I asked, “so you’re refusing to complete my service?” And he said yes because of all the “he said, she said” dismissing that everything I claimed was on record. I began to cry, and he laughed.

I have no doubt I would have been treated with more respect by the owner if I were a man, but my husband has been dead almost two years so having him call wasn’t an option.

Even if I’m misreading the misogyny, steer clear of Midtown. They seem fine at first, but they showed up on the wrong day, didn’t show up on the right day, and then canceled the rescheduled appointment (rescheduled from the day they didn’t come) because I complained.

Edited to add: at roughly the same time, in a seemingly coordinated effort a couple days after my review, several of the owners’ friends and clients left comments on my posts on multiple sites, many insulting and others calling me dramatic, dishonest, “hysterical,” and too emotional to understand plumbing. They’ve also made unfounded accusations of slander, once again threatening legal action where to legal misconduct has occurred. This says a lot about who they are as well.

Oscar was great to work with and Adam did a great job on the repair. Thank you for fitting us in on short notice and showing up on time! We will definitely use you all again!

We are very pleased with the work of Plumbing Giant and the plumber they sent to our home. He was punctual, friendly, and knowledgeable in his approach. After inspecting our drain clearing issue, he was able to provide a solution quickly using only the equipment and spare part we needed.

Was not able to land a job with the company but was hired by a larger company one week later

Austin came out to replace our hot water heater. While the installation cost was higher than I expected, it was on par with similar quotes I received from others.Austin did a superior job installing the new heater, cleaning up the connections and cleaning up after the work was complete.Very responsive business, very professional with a strong work ethic.Would recommend.

Luis went above and beyond. He diagnosed everything, explained it to me clearly and gave me options. He did an incredible job fixing a leaking pipe! People like Luis make Michael & Son a company I can rely upon!

Vishal Saluja:

Crew was great. Punctual , courteous and professional. Poole' s did our plumbing for our new house. We got the free standing installation done. I am also having them come back for additional work.

Thank you.

The team that came to my house was awesome and saved me thousands from a previous company that wanted to sell me a new system. They were thorough, explained everything in detail and made sure all my questions were answered. Great customer service !!

I had a great experience. I submitted inquiries to several companies and PK Plumbing called me almost immediately. I spoke with Edwin and he offered to come out that evening. He came first thing the next day and was very knowledgeable and professional. He was thorough and did a great job. I will use PK Plumbing and Edwin again.

I had a water leak from the inlet of my dishwasher. Rural Plumbing came out that day as requested. They were on time, professional, and got the job done right. They capped the line, because they didn't have the part to fix it, but came back a a later date with the part and did not charge for another service call. I would use them again and recommend to my neighbors.

Excellent response time. They quickly diagnosed our problem and had all necessary parts on hand. I'd definitely use them again.

Very pleased with the service, communication, and professionalism. I'm so glad we chose NC Water Heaters for our plumbing job and I would not hesitate to use them again!

I called Justin in the morning to get my new water meter connected to my irrigation system. He came over that afternoon and got it hooked up. Much appreciated.

I had a lesak in my front yard so I called them to get a quote on replacing it. They were able to repair it instead of replacing it. Thanks guys.

I try to keep the money in the neighborhood and usually end up disappointed in the quality of work. Anthony was hired to reseat a toilet and followed thru to make sure the entire system was working properly without asking for more money than what was quoted. Outstanding work at a fair price, I will use him again.