Best Furnace Replacement in Raleigh NC

I did recent bathroom addition and hired Your Service Professionals to do the job. First, Kevin was the plumber they assigned and he was great. This guy is funny, courteous, can do everything. I am very satisfied with the workmanship. Second, Dawn is the main office person that I dealt with. She was also very courteous and kept me informed of all the activities. Overall experience with Your Service Professionals is great. I would definitely recommend this company to others.

Have used Airmakers for service and installation of my new heating and air conditioning system. Their service personnel are prompt and courteous. I would recommend them to anyone.

Excellent service Mustapha was knowledgeable and explained everything along the way.

Brandon is a Very knowledgeable and professional technician! Also a down to earth guy and friendly. Had a problem with little heat coming out and, cold in some rooms vs others. Brandon investigated thoroughly and corrected my problem in a short amount of time. I look forward to continue doing business with him and his company.

I would definitely recommend this company for both new installs and repairs. We just had some preventative maintenence done on the new unit they installed for us earlier this year. Our technician, Kevin B. Was super professional amd nice and took the time to explain everything and also look at our older unit upstairs. This company has always been timely and responsive with all our ac/heating needs.

Joseph did an electrical maintenance / safety check as a part of the home care agreement and did a great job. He's very knowledgeable, professional, and friendly, and took the time to explain everything along the way. A great overall experience!

Dakota was tremendous. We went over all the options with prices and he got right to work. In no time my disposal was 100%. Very happy all around, will use the company again. Thanks

Johnny was right on time and checked everything out on my system. The greatest part of his visit was his explanation of everything about my system and that everything was in great shape. I had several questions that he promptly answered. I felt very confident in his knowledge and abilities.

The technicians that came out to install our gas range was very knowledgeable and did an EXCELLENT job. We had a bad experience with Home Depot with the installation of the gas range. But the technicians were so refreshing to a bad experience. Y’all should be proud that you have these guys as a part of your team

The plumbing work Eric Grimes performed was actually pretty good, however the customer service provided by Eric and his manager Brian Wood was not. I paid $105 to Bolton in “diagnosis” fees 2 days before this plumbing work and I would think that was the purpose of the diagnosis and the results would have determined what needed to be done and the level of effort. I asked for a quote on the cost, and he said it would come in at $750 for the plumbing work for the entire job parts and labor. My wife had no idea until Eric came and asked for her credit card and she was not provided a receipt, even though she asked for one. He said it would be emailed to us. It took multiple requests over several days before I finally got a receipt and when I saw the invoice and amount charged on our credit card I was surprised at the total invoice in the amount of $1173.34, a 56% increase ($423) above what we had been quoted, with no explanation. I called and asked Eric for an explanation but he would not provide one, said I needed to talk to Brian Wood, the service manager. I asked him multiple times, and then he referred me to Brian Wood, and it took five days before you finally got back to me with an explanation. Brian stated I looked over the invoice and spoke with Eric and there was some work that was above standard. They had to run new water lines to facilitate the install which required an additional man and material to get it done. With that being said I do feel like the charges are in line with the work performed. I felt strongly that I should have been entitled to a full refund of the $423. Brian did refund $110, but I still feel strongly that the increased level of effort and cost should have been discussed during the diagnosis phase which we paid $105 for, and discussed with me and my wife on site, and the charges explained. This is why I believe that a full refund of the remaining overcharge of $413 is still appropriate. We have been Bolton customers for over 25 years and we have never been dissatisfied as we have with this incident.

Update on this review as of 07/16/2020: I am pleased to report that I received my refund check today in the mail as authorized by Will Bolton, owner. I want to thank him for handling my customer service complaint responsibly and professionally, and I appreciate getting the refund. I am totally satisfied with the outcome, and this matter is now closed. Thanks again. Bill.

BIll Wade

found the problem quickly

Was quoted an initial cost of $100 to do a furnace service/clean out, with additional costs for unforeseen repair, and that is a fair market cost. “After” the work was done the serviceman told us that the initial cost was $200, and he took the printed quote he had in hand and changed it with a pen. Classy. Thinking he was ripping off the company, we paid him and called the office, and they told us that the serviceman could make those changes as they see fit. To make things worse, the slob got soot all over our garage that took 2 weeks to get clean.

Considering we were falsely lead, they could care less, and they made a mess of our home, I would never recommend them. As a building professional I will also never recommend their services to any my clients either.

Great service! Fast response& great prices.

Went with another company that did not require an upfront service fee