Best Main Water Service in Raleigh NC

We had an emergency plumbing issue in our home, and we reached out to Plumbing Giant for help. We were very happy with the service that they provided - the plumber arrived early and was friendly, informative and competent. He was able to quickly assess the problem, which was a clogged drain, and he had the necessary equipment and spare parts.

The team at Affordable Plumbing Call Us 1st, Inc. are true professionals. Whether you have a leaky faucet, need water line repairs or installation, look no further.

Very considerate young man . Extremely professional and such an excellent example of an employee to represent a great Raleigh company. He should be in sales as his knowledge of plumbing is amazing. He arrived within about an hour of my call.. Amazing.

Alan not only was responsive but he was quick! I needed some repairs done to a stubborn door and Alan was able to come by the same day I inquired. I definitely recommend his handyman services and will keep him top of mind whenever I need something repaired in the future.

We are very pleased with the work of Plumbing Giant and the plumber they sent to our home. He was punctual, friendly, and knowledgeable in his approach. After inspecting our drain clearing issue, he was able to provide a solution quickly using only the equipment and spare part we needed.

*Owner contacted me and resolved the issues noted below

Really awful service!!!

I needed a plumbing assessment to see what needed to be done for a potential plumbing issue.

I spoke to Matt about a week ago and was given a vague 2 hour call window for a FREE assessment (I was told the estimate would be FREE of charge) .

He told me that the next day, between the hours of 10:00AM & 12:00 PM, I’d receive a phone call, and be given a 30 minute warning for the plumbers arrival time. I explained that it would be difficult to be so flexible given my husbands work schedule and that we need an appointment with an exact time or at least an appointment window in which a visit would be guaranteed. I was even open to waiting another day or so for a more exact appointment. He told me that there was no way to guarantee an appointment time and that this would be the case no matter which day I do it.

The following day I waited at home from 10:00am-12:00pm and no one showed up. I called the office at 12:15PM and spoke to a woman that told me that she didn't see me on the schedule at all. I was extremely frustrated and upset, but at this point I just wanted to resolve our plumbing issue so I agreed to an appointment for another day between 1:00PM & 2:30PM.

I received a phone call at 9:33AM on September 12th and was told that they’d arrive in half an hour.

Two big men arrived around 10:00AM, and “assessed” our plumbing concerns.

They didn't adjust or fix anything, they barely even had a look around. When they were finished they told me that their “assessment” would be $75.00+ tax. I told them that I was told (by Matt) it would be a FREE assessment and that I was informed that there would NOT be any charge involved. They insisted that they needed a payment…. So I called the office and spoke to a woman who explained that I’d have to pay the fee even if I was initially told otherwise. She was not at all apologetic and after much back and forth offered me a “discount”.

I was very upset about this but I honestly felt very intimidated and scared that these 2 big men and feared that they might harm me and my 2 year old daughter if I didn’t pay them since they were in my home and the doors were closed, my husband was out of town on a business trip and I had my 2 year old daughter with me and I was genuinely concerned for hers and my safety, IN MY OWN HOME!! I was so scared that I paid them $48.25 so that they would leave and not harm me or my daughter.

This was an awful, terrifying and traumatic experience for me all around and I would NEVER recommend anyone to use Matthews Plumbing Solutions who employee FEAR and INTIMIDATION tactics to squeeze people out of unearned money and to STAY FAR FAR AWAY FROM Matthews Plumbing Solutions.

Excellent, knowledgeable staff. Great customer service. I have been using Legacy Plumbing for several years both commercially and privately for all my plumbing needs. Highly recommend them!

Excellent service. Contacted Jimmy about noon, had a new water heater installed by 4. He will answer your questions and give you good advise.

A different ac repair company tried and failed to fix my AC when it wasn’t working. I wanted a second opinion on whether the whole system needed to be replaced. Gage came in, diagnosed the problem quickly, and fixed it straight away. The problem ended up being something fairly small the other company should have found. He was professional, knowledgeable, honest and efficient. He had all the right knowledge and equipment to diagnose and solve the problem. He explained what the issue was and got it done. I couldn’t be more pleased.

Very prompt and professional technicians. Explained the new water heater functions. All done in a timely manner

They did a great job of finding and repairing a very small leak in one of my pipes.

Don' make the mistake of hiring these people!!

I ask for a quote on installing a water softener they told me they charge 1100 to 1500 dollars on an install that would take an hour. Normally I pay 400 to 500 dollars for this install. Be careful using this company