Best Residential in Raleigh NC

Great job by a great crew. They were actually early for the shower replacement. Talked and walked me through the entire process. Cleaned up as they worked. The final product look as if it came with the house. Definitely recommend Axis.

Air Experts listened to every request and followed through with them. Katie was very nice, she read my email and was attentive to my requests. She explained what the next steps would be and followed up with emails. After Shaun came out and did our walk through, we could tell his experience and knowledge surpassed the other companies that came out. Our name is hard to pronounce and every person we have talked to says it correctly because we told Katie how to pronounce it. This let us know they communicate well as a company and want to excel at customer service. We will be changing our heating and air conditioning to them. We contacted them for the plumbing side and changing to a tankless water heater. Our new unit goes in tomorrow, so we can update afterward but I don't think it will be a problem because of how we have been treated so far.The customer service with this company has been amazing and you don't find that much anymore.

Prompt, courteous service at a reasonable cost.

Arrived early, did a GREAT job for a fantastic price and was very honest and up front about the job and what was involved. I have had a lot of experiences with service professionals. Some good, some not so, but this most certainly was a Great experience and I will be recommending David to anyone and everyone who asks for a plumber in the future.
Thank you!

Pooles did an absolutely outstanding job on a new rinnai tankless. They arrived on time and followed up for the inspection too. I could not have asked for a better job. After the job was over they registered the tankless and they sent me rebate information I was unaware of. They even provided me with all the data about the tankless. Made filling out the forms a breeze

Glen has been my go-to plumber as a trusted Realtor in the Triangle, he always provides the best service for my clients and I know I can always COUNT ON him to get us on the schedule quickly and get the job done! Which is so incredibly valuable and hard to find this personalized level of care and service with contractors! Thank you, Glen! You are the best! I highly recommend to anyone looking for a plumber in the Triangle :)

Great service. Affordable plumbing service. Thanks guys!
Once again served by these guys, awesome Job👌

If you need plumbing service, I recommend that you call CK's Plumbing & Backflow. We had the interior of our house re-piped and a tankless water heater installed yesterday. I used this company because a friend recommended them after her excellent experience with a house re-pipe.
This company is top notch. From my first call to schedule an estimate, onsite consultation with Bob Dunn, emails to Bob and Megan with questions, scheduling with Megan, and team of plumbers and electricians who worked here, the process was extremely efficient and seamless. The service provided by everyone was extraordinary.
I especially appreciated how respectful and friendly everyone was. Everyone took time to answer our questions, some of which did not relate directly to the plumbing work being done. They also explained options on the water heater and gave us some tips. For example, the person in charge of the installation process was Tim. He suggested that I take pictures of the new plumbing before it was dry-walled in order to have a record of the location of the pipes. He also spoke very highly of Ck's and of the way his bosses treated him and his company employees. Firms that are competent, efficient, and who respect both their employees and customers are hard to find, but this description fits this firm. These are the type of people that I like to work with.

Sink
We contacted Coats plumbing the Friday before Thanksgiving due to a leak under our kitchen sink. We were told the lines and valves were old and they were replaced. We also had a problem with our faucet, which they said they could replace but it would have to wait until the next week. The plumber said he didn’t have one with him, and couldn’t go get one at that point because it was 6pm. I said I would go get one that weekend and clarified what kind it would need to be in order to fit the existing sink. I also said that we weren’t planning a kitchen reno at this point so I was just going to get something fairy inexpensive because the holidays were coming up and obviously we need a working kitchen. He did not mention anything about which brands to buy or avoid. The visit cost $208.16 which included an emergency fee because it was last minute, which is fair. However not long after they left the leak was still there. We had no kitchen water from Friday evening until Monday evening due to the leak.
They returned on Monday evening and replaced the faucet using the one I purchased. They did not say anything about the brand or quality. This visit cost $144.11.
Now less than a month later the cabinet under our kitchen sink is full of water again. My husband spoke with Michelle and explained that after 2 visits and $350, the problem is still there and it’s unacceptable. Michelle told him that the second visit happened because I turned down the plumber’s offer to install a faucet he had in his truck because I wanted something cheaper. This is untrue. We were not offered a faucet during that visit. When he tried to explain this she hung up (we heard the repeat tone that happens when the other line disconnects from you).
I spoke to her later that afternoon and she denied hanging up on us, claiming instead that my husband hung up on her (there would be no disconnect tone on our end if that was the case.) I was told that it’s common for it to take 3+ visits to diagnose and fix a leaking kitchen sink and it’s a process of elimination. The faucet, lines, and valves were all replaced and the leak clearly wasn’t coming from the pipe, so I’m not sure what other option needed to be eliminated besides bad handiwork. I was also told that it’s extremely common for “off brand” faucets to leak and have problems straight out of the box, and there are only 2 brands this plumber will work with due to that. Neither of these “reliable” brands or issues was mentioned in the 2 visits to our house. Additionally when I asked Michelle if these are the brands they carry in their truck I had to ask twice and she was very hesitant to say yes. I asked if I would be charged for a third visit and she said it depends- if the problem is due to their work then I wouldn’t be.
The fact remained that after 2 visits, new lines, valves, and faucet, and $350+ in charges, the problem was still there and they refused to take responsibility.

Jason from 3rd Generation Plumbing went above and beyond to install our kitchen sink and faucet after the big name retailer (no names mentioned, rhymes with woes) we paid to install them proceeded to bungle the process for two months. He persisted in following up with said retailer and kept us informed, even while he was on vacation. Then when he was finally cleared to install the sink, he discovered that the DIY countertop tile job by the former homeowners was overextended and required additional work to trim away before the sink would fit. He dealt with this as well despite the extra time and effort involved. Final result looks great and we are very happy with it. Throughout the process Jason was courteous, helpful, and professional. We highly recommend this business and plan to use them again in the future.

My review is also not as a customer. I was driving down Lake Wheeler when a PlumberKen van pulled out from a side street and cut me off. Had to slam on the brakes. Looks like they make a habit of this based on another review. Not a great idea to drive recklessly when your business name is on the vehicle.

The tech was on time and very informative, courteous and professional..

The guys with Optimal Plumbing were better than I had expected. I was concerned with the work that had to be done, but they came in, gave reasonable estimates and completed the work in short order. They were very professional, yet friendly at the same time. I have some additional work that I will have done at a later time, but will use Optimal Plumbing without a doubt! I would recommend to anyone needing plumbing work done.

Curtis Snipes and his assistant who just serviced the two HVAC systems in my house are both excellent technicians.

The technician Andy made me very uncomfortable to the point i almost pulled my gun. In addition he was not prepared with tools or a proper tape measure. He pulled a wooden ruler out to measure my sink and took 30 min to do so.
I won’t be using them for this project.

Do not use! I chose John Hutchins’ company because he seemed very knowledgeable and was priced reasonably. The project started off well enough to get the big draws, but then started dragging and dragging. It was like pulling teeth to get them to do work. Finally they just stopped showing up. I had another plumber come in to finish the job. The mistakes he had to correct from John’s guys have cost me thousands of dollars.

A great organization with fantastic employees!