Best Water Heaters: Install in Portland OR

My water heater failed in the middle of the night and with multiple people in the house we wanted it replaced quickly. Joe was the first and only person I contacted because he was so quick to respond and reasonably priced.

His message requested I text with photos and has a well detailed set of instructions. Following these allowed him to send me a quote within 10 minutes. He was at the house within 2.5 hours and had the job done in less than 90 minutes. The guy is a pro: well spoken, great to interact with, fast, and very reasonably priced. More people should aim to provide service like this.

I had a great experience with Sutherland Plumbing. Sean was able to quickly diagnose the problem and the fix. It turned out to be something relatively simple and his solution likely saved me hundreds of dollars. I will definitely be using them again.

On time, did a quick and efficient job.

The guys who work for this company are courteous and professional and do a great job. They are also trained to try to get the highest price possible for the company, this is a big brand-name company with very high prices. Their work is good, if you do not mind paying the high prices it is worth it. Otherwise I would shop around for someone with more integrity and care around their pricing.

I cannot speak more highly of Burfitt Plumbing! We have worked with Alan and William at two of our homes on various projects. They have quick response time and great communication. They are very knowledgeable and fairly priced, so we recommend them to all of our friends.

Seems as if cold weather this year took a toll on two of our outside lines and faucets. They were protected and insulated but failed to no avail. All Pro sent out a plumber the day of my call, diagnosed the leaks, and within an hour had both faucets and lines to the main system replaced. Good job and wonderful people to work with.

Carl is to main line plumbing what a surgeon is to the circulatory system. Since I had dug up the soil and lifted the culvert, he had the leak that I couldn't find and it's cause diagnosed in 10 minutes. Two treatment plans were offered for potential immediate fix and probable permanent fix. (Hope the Portland Water Bureau will be able to help me with a leakage rebate.) So thankful for his recent visit to bid the job. So fortunate he is in the area and so knowledgeable just like those at U of W who isolated the antibody to shutdown the virus a couple days goes. Carl brings hope, powerful hope to our community's aging infrastructure. If you need real help for a real repair this company has what it takes and is honest about it.

Horrible service!!! They don't show up when scheduled and don't even call. When they do show up, wrong parts to complete the job. As an apology, I was told they would take $25 off the job quoted to be over a one thousand dollars. They don't even deserve the one star, I don't know how they've been in business over 90 years!

Once I had some work done by Craig Anderson, I don't use anyone else. They're good about scheduling, efficient in their work, and honest in their billing. When one of their plumbers had to go into the crawl space, he assessed accurately, taking all the tools and supplies he'd need so he wouldn't have to crawl in and out multiple times.

great service very helpful very knowledgeable really quick as far as responding and finishong job. love Bob

Things started out great. But ended in the worst experience I have ever had with someone doing work in my home, and left me feeling unsafe.

My husband set up the appointment and I was there alone with my two toddler-age kids when the two employees arrived. They were kind and congenial. In fact, one offered to show me how he installed something so I could do it myself on a different tub if desired. Great service. When the employee was finished, my husband called the employee with some questions about the bill. If you care, they were rate-related questions detailed below. If not, skip to next paragraph:

One question was about the rate we were charged being different than the rate agreed upon by phone beforehand (Which Paul, the boss, confirmed when he finally listened.) The second question was about how much time he was logging. He was charging us for time filling out the invoice, for example. (A previous plumber we used had the invoice and payment ready within sixty seconds. This plumber took 15 minutes out in the car after he finished the work. Seems nitpicky... but really adds up at $160 an hr. When you consider we are being charged for transportation time to the site, that means we are paying a total of $75 for time they are not doing plumbing work).

At the end of the conversation my husband asked to talk to Paul to verify the rate. Meanwhile, I had no idea what is going on, but within about sixty seconds into the phone conversation, I hear the employee downstairs yelling on the phone to my husband. I was upstairs in my bedroom with my two young children. The employee then called his boss and was ranting loudly about my husband as the employee walked up the stairs to my bedroom. At that point, this large male who was speaking loudly and aggressively was standing in my bedroom between me and the door, about five feet away from me and my children, both of whom were wide-eyed staring at the man yelling about my husband. I motioned and quietly asked him to please finish the conversation downstairs. He did not stop or move and instead said loudly into the phone Now they're both suddenly unsatisfied.

Honestly this is a major safety issue. The employee was so congenial and appropriate up until that point, and escalated so quickly that I wondered if he has an anger management issue. Here are a few rules that I should not have to tell you: Do not walk up the stairs to my bedroom while you're yelling on the phone. Do not stand in my bedroom, between me and the doorway while yelling on the phone. If a female with young children in tow, politely asks you (a stranger acting aggressively and unpredictably) to leave her bedroom, you say Oh my goodness, of course. You do not argue with her.

I probably wouldn't even be writing this review, if I had gotten a response from Paul (the boss and owner) that indicated he understood the gravity of the problem. Instead, Paul was defensive. His first response to me when I told him what was happening was settle down and then well yeah, he was upset because your husband wasn't paying the bill (This is not at all true. The employee told my husband he'd have to talk to Paul to verify what rate was quoted and then he hung up on my husband. There was no threat whatsoever of not paying, and Paul jumped to this conclusion before even talking to my husband.). Once I told Paul it would be really wise to just listen well and recognize that this is an important safety issue and that the employee needs to take responsibility for his actions regardless of whoever is making him mad on the phone, he finally said okay, okay, he understood and would reprimand the employee.

Frankly, it seemed pretty clear to me that Paul didn't see it as a serious issue. That is concerning. He was apparently more apologetic to my husband and said they have all be working really hard and are tired. I hope indeed this was an anomaly, but we won't be using them again and wouldn't recommend them.

Amazing job. I've used weekend plumber numerous times and they do fantastic work. I've had them do big jobs, little jobs, and check ups. They are timely, professional and always courteous. Highly recommend

Call the company for the first time a man answer the phone did not tell me the company name just said hello super standoffish I asked if he can come out to check out my home he said no he can’t I asked him if he can refer to anybody he said no and hung up on me super weird I would not recommend them