Jon Whatmore
9 months ago
We've used these folks for years, had to use others when they were swamped with calls, and gone back to them; NEVER dissatisfied!
We used them in our old house, where the kitchen sink faucet had slipped out of its mounting; the gentleman let me know how to get the cheapest, highest quality & most exact, best-fitting replacement (hint: it wasn't on his truck that day), and he installed it for labor only.
In our newer house, another one of their gentlemen fixed the P-trap from our kitchen faucet when it leaked, letting us know why it was happening, and that it would happen again. Nevertheless, their work lasted for 1.5 years! When it happened again and they were too busy (holidays or a rain rush, I believe), we went with someone else & their work lasted almost five months. We went with the others again out of convenience, and they corroborated the installation problem & that this would happen again, but tried to sell either major kitchen rebuilding to lower the drain in the wall, or taking out the garbage disposal by calling it trendy. Yuk; had the other guys fix it without heroic measures again, and this time the their work lasted just less than a MONTH!!!
Enough! We had always been happy with All Pro Plumbing, and even if they had to charge to drive in from Hillsboro, even if we had to wait for them to be available, their second opinion, their consumer-oriented honesty & their lack of upsell HAD to be better than what we had been getting with the other guys.
So we called, got a third gentleman from All Pro Plumbing out THAT DAY (phew!), who corroborated that either a new lower drain hole needed to go into the wall or the garbage disposal needed to come out. The latter was his recommendation, even though it would make them less money, with a much more practical why than the other guys:
Basically, chopping food pieces smaller doesn't make them go down old pipes better, it just lets food bits get jammed in smaller places to build up anyway. We should all, always, have been composting solid food waste so it didn't go down the drain. That's not trendy; I take it as common sense!
I had to get approval from all concerned members of the household for such a big change, but his explanation worked much better for us than the other guys' pandering, and we elected to get it done.
Two points on getting it done:
FIRST, without approval, the gentleman from All Pro Plumbing couldn't get it done that day, but because it was something misidentified over the phone as a quick & easy fix, he DIDN'T charge for the initial visit (which, coming from Hillsboro to Portland, usually starts at at least the first hour of labor). That was above and beyond, definitely wasn't (and I feel, shouldn't be) expected, and ENSURED that we would call them back to schedule once a decision was made!
SECOND, as all good plumbers do, they got busy, and their next availability was at the end of the week (when he had just visited at the beginning of the week).
That said, the same gentleman showed up bright & early Friday morning with a friendly smile on his face, ready to get to work. And he did, hauling off the old disposal when he was done, and leaving us with a much more functional, leak-proof, properly graded* PVC line away from the sink.
*(Going, other than the P-trap, consistently DOWN so water doesn't pool and eventually leak through pipe joints.)
In his work, he also noticed that the drain line from the dishwasher was improperly spooled on the floor under the sink, and properly hung it: just solved a problem unrelated to the original call, without making it a whole other issue!
I was once again impressed when All Pro Plumbing called us back a week later TO ASK IF EVERYTHING WAS WORKING AS EXPECTED (to which we heartily said YES!).
If All Pro Plumbing is available, we won't go back to another plumber in the Portland area again!