Description
When you need an emergency plumber near me in Portland OR or a drain cleaner, call Roto-Rooter Plumbing & Water Cleanup. Your fast & reliable plumber can fix any plumbing problem, including sump pumps, toilet repair, faucet repair, faucet replacement, garbage disposals, water heaters, bathtubs, showers, and outside faucets. Roto-Rooter is best known for drain cleaning & sewer cleaning. We fix drain clogs, clogged toilets or sinks, blockage of main sewer lines, slow draining shower and bathtub drains, sewer lines and leaking or burst pipes. If you experience water & sewage backups, we specialize in water damage restoration & water cleanup services too. Roto-Rooter is a 24-hour plumber near you and provides emergency service.
SERVICES
Drain cleaning, Faucet installation, Faucet repair, Garbage disposal installation, Garbage disposal repair, Outdoor plumbing system repair, Plumbing leak detection, Plumbing leak repair, Plumbing pipe repair, Sewer cleaning, Sewer repair, Shower installation, Shower repair, Sump pump installation, Sump pump repair, Toilet installation, Toilet repair, Water heater installation, Water heater repair, All Types Of Drain Cleaning, Appliance Connections, Backflow Services, Bathroom Drain Cleaning 🛁🚰🔧💦💧🚽, Bathroom Plumbing Faucet Repair 🛁🚰🔧🚿🛠️💦💧🔩, Bathroom Sink, Battery Backup Sump Pump, Broken Sump Pump, Circuit Breaker, Dependable Services, Dishwasher Installation, Drain Cleaning Company, Drain Cleaning Equipment, Drain Cleaning Machines, Drain Fields, Drain Leak, Drain Lines, Drain Opening, Drain Problems, Drain Snake 🚰🐍💦🚽, Drains Clear, Emergency Flood Service, Emergency Plumbing, Emergency Service Available, Emergency Serviceavailable, Flooded Basement, Flooding Prevention, Free Estimate, Frozen Pipes, Grease Trap Treatment, Haul Away, High Pressure Water-Jetting 💦🏡🚰💥💧, Kitchen Sink, Kitchen Sink Drain Cleaning 🍽️🚰🔧💦💧🚿, Leach Field, Licensed Plumber, Location Change, Main Sewer Line Drain Cleaning 🏠🚰💧💦🔧🚽, Outdoor Plumbing Pipe Repair 🏡🚰🔧🚿💦🔩🛠️, Plumbing Company, Preventive Maintenance, Repair And Replacement, Rooter Service, Septic Tanks, Sewer Line Repair & Excavation ⚒️🕳️🚜🔧🚰🚽💧🔩, Sink Repair, Sink Repair & Installation Services, Site Evaluation, Sump Pump Services, Toilet Drain Cleaning 🚽🔧🚰💦, Toilet Plumbing Repair 🚽🔧🔩🔨🚰💧, Video Camera Inspection, Video Camera Line Inspection, Washing Machines, Water Clean Up, Water Extraction, Water Supply, Flooring, Mold inspection, Remodeling, Water damage-related mold removal,
Reviews
Trevor Wilson
11 months ago
Christina was amazing, fantastic service and very kind. She was super quick and respectful. Thank you so much!
Shawnee Walters
a year ago
Terry was wonderful. Not only was he full of knowledge snd experience, but he was personable and friendly. We were able to have our issue resolved quickly and cost efficiently. We would highly recommend this company and this technician both! - the Walters Family
Jennifer Barnes
2 years ago
Nicholas out tech was awesome and had the drain cleared in no time!
Grisha Alpernas
a year ago
The technician Christina did an excellent job explaining all the options and how they work, and then did no less excellent job cleaning the drain.
Danielle Grondin
a year ago
I put in a request in the morning and they were able to come in the same day. The person who came (Dan) was warm, kind, and explained everything to me at length. He even played with my little dog while he was waiting for the water to run. The only thing I found surprising was the pricing. I found it to be expensive.
Christian Blackburn
2 years ago
Abe was great, very proffesional. His good spirits were infection and I appreciate the thorough job he did. Fantastic, 10/10
Abe did a wonderful job on my sink!
We needed our toilet unclogged and they came in and a great job. The gentlemen that came to fix our problem was professional, friendly, and was able to tell what to do to keep our toilet from clogging up again. I would use this company again if needed.Thanks
Elizabeth Waters
11 months ago
Chris P. did a great job fixing the clog in pipe from my bathroom sink. He was very thorough.
Floor drain in mud room was blacking up to the point I couldn’t take it anymore. Called in the morning and had a tech out in the early afternoon. Don’t be shocked by the initial price. They have everything they need to take care of the problem. It’s money we’ll spent and there’s a 6 mos warranty on work. Yes it’s tough to bite the bullet but the result is well worth it.
Thank you Alex for your help! You made a stressful situation bearable. Great service and fixed the problem. Highly recommend
Abe showed up on time, was extremely communicative and did a great job walking me through his process. Wouldn’t hesitate to use again.
Jack showed up at 5:00pm on a Saturday. He was able to unclog the drain from our basement shower in about 30 minutes. $469 seems like a lot of money, but I couldn't have done it without him.
The service was on the expensive side, and there was some confusion and delay in service that shouldn't have happened, but the plumber was very friendly, efficient, and knowledgeable.
Kathryn Dysart
a year ago
Our technician, Alex, was great! He was COVID-careful, respectful, and efficient. The only reason I did not give this a 5 star rating is because I think the service call-out rate of $476 is unnessarily high. I understand that it took a skilled technician to drive our to our rural home to unclog a drain but this honestly took less than an hour to remedy and I think the price was too high. Not Alex's fault though. He was very professional and deserves applause.
Christy Clark
9 months ago
Everything was good until I went to check underneath the sink and it smelled of sewage. I was charged $394.00 with a food drive participation of $75.00 dollars off (really awesome), but I had already cleaned the pea trap and piping underneath the sink and ran a snake 15ft, and he found the clogging at about 25ft so, all he had to do was run the snake and clean up any gunk that spilled underneath the sink, which he didn't do a good job with clean-up, so I feel the price for just snaking and clearing the drain was too expensive. I had to take all the wood out and scrub, dry, and treat with borax to get the sewage spill and smell out of the wood flooring underneath the sink.
Sherry Purtymun
a year ago
The initial visit to unclog the toilet was positive. They diagnosed the issue and got things going. They then told us we needed a new septic tank. This part of the service went fairly well. Then it was determined we needed a new drain field. This took over three months to complete. This was complicated by poor communication/coordination with the county to acquire the permits. Inaccurate plans (measurements) were submitted, resulting in delays. Some employees seemed less competent than others and were left to problem solve situations they had no knowledge or experience with, resulting in us having to go without water and toilets for almost 4 days without notice or providing even a porta potty. At times they didn't have all the necessary tools and had to borrow ours. They left the work site messy. Buried plastic in the potholes, open glue containers and broken shovels were left. We often didn't know if or when they were coming. Communication with the project manager was inconsistent. I would recommend Roto- rooter for unclogging drains, but not installing septic or drain fields.
The worker was fast, clean, helpful, and informative
Ryan Henderson
11 months ago
We had a blockage in our drain line that was causing the kitchen sink to back up. Roto-Rooter came out very quickly and was able to locate and remove the blockage that was 25ft+ down the drain.
Roto rooter was quick to send someone out, and Abe was really wonderful to work with! Very personable, friendly, and got our sink fixed quickly on Valentine’s night. Will absolutely use this service again if needed in the future
Daniel Rosenberg
2 years ago
The response was super fast and the tech was incredibly helpful - found the issue right away and was super clear about options and on going maintenance. Highly recommend!
Maureen Lobo
11 months ago
Labor Day weekend, out of town friends staying in our basement. Plans for the day include breweries and wine tasting but your guests shower stops draining and begins to leak onto the floor. Call our regular plumbing company and no emergency services available, called roto and they were out in 2 hours. Crisis averted. Might have paid a little more but got the job done quickly. Made it to our tastings. Thanks Kordell!!!!
Our technician worked until he fixed the problem that two other companies hadn’t been able to fix. He was great: professional and personable.
Jeff Orick (4365) and his crew did an outstanding job replacing the underslab main in my rental house. Took the time to make sure that the work area was contained and did a great job cleaning up after the work was complete.
Joan Knowlton
11 months ago
Service person asked about the problem, and then solved it which was to clean drain. He worked in an organized fashion, very clean, and with a couple of attempts the drain was cleared of debris and sludge. He worked in a professional manner. I appreciated his work, a job well done!
They have a quick response time which is amazing but we have called them multiple times to fix the same problem & it doesn’t seem to come with any guaranteed service so we are paying each visit for a issue that, even recorded in their system, they isn’t being corrected; in addition to them not being able to communicate how to resolve the issue after each visit.
Joshua Alonso
2 years ago
Daniel was super awesome prompt and flexible with our crazy hotel schedule. Thank you Daniel for being a good sport and taking care of our room issues promptly and efficiently.
Abe was wonderful to work with, and walked me through what was being done during his visit. He made everything clear, and he cleaned before he left. I couldn’t have asked for better help or company for this issue!
I called in the evening about a clogged toilet and had someone come between 8-10 AM the next day. I had some confusion between my landlord and the company so if you're a renter be sure to have Roto-Rooter contact YOU for the appointment time. Louis was my technician and he was professional, kind, and speedy with his work. I'd highly recommend him. I wish this service had been more affordable but I did get a next-day appointment and they have coupons on their website to lower the cost.
Very professional and fixed our problem ASAP!
Katie McCormick
a year ago
Abe came out to fix my bath tub drain. He was absolutely amazing. Will only be using him if I have a drain problem again.
Roto-Rooter answered their phone promptly when I called for urgent service. The person on the phone was kind, patient and very helpful. She was able to get me some help on the SAME DAY! Austin and crew arrived on the same day as my request and worked until the job was completed. Austin called me back to report on the issues that were discovered and I was able to get a bid on further, major repairs that same evening. Austin also followed up with me the next day. I will call Roto-Rooter again whenever I need sewer or drain repair or service!
Our technicians were friendly, prompt, and got the promised work done in a timely manner! Thank you for working with our wonky schedule and working with us to find a time that accommodated everyone. 👍
Jacob and Terry were awesome in clearing the huge clog in my bathtub drain. I had gone through a bottle of Drano and when the standing water was still there, I decided to call the professionals. While they were working on my tub, I asked them to take a look at my kitchen drain. Between hair in the tub (daughter was not using the hair catcher) and sludge in the kitchen drain (cleaning after grinding coffee and cleaning ice coffee maker) two less things I can worry about during the holidays!
They were very informed and professional and considerate. He was honest and direct made sure I understood all my options.
Very helpful at diagnosing my sewer issue at my home.
He was very profess down good customer service, if I need on other job I would like to request Abe. Thanks
Kordell was amazing!! Kind, informative, quick to get here, respectful of our dogs and home!! This emergency call was worth every penny! I totally recommend these guys!
We had a complicated issue and Justin quickly got to the bottom of it and fixed it. He was very professional, knowledgeable and respectful. I will definitely be calling again if I have any plumbing issues in the future.
mireya martinez
3 years ago
Nothing but great things to say about Roto Rooter! Louis A cane to my home to save our Christmas! We had a clogged sink that we tried fixing ourselves for 6 hours and decided it was time to hand the job over to the professional! Louis was kind and extremely professional. My 1 year old sat and watched him work and she loved it! Thank you for fixing our kitchen sink Louis! You truly saved our Christmas!! Job was done in an hour!! If you need a plumber, these are the guys to call!!
Amy Mothercraft
a year ago
Abe was very professional and quick with his services. He was also compliant of CDC regulations which I very much appreciate in my home. Would absolutely recommend.
Heath Kennedy
2 years ago
Thought I had a clog main line Jared determine no blockage like seeing youngsters working in the trade.
I had an incident where one side of my sink, where the garbage disposal is located, stopped draining all of a sudden. This occurred on a Sunday evening and I really didn't want to have to wait until Monday to get this fixed. I calle Roto Rooter due to their same price regardless if it's a Monday at 10am or a Sunday evening at 7pm. Jack arrived within 30 min, explained the problem & fixed it just as fast. He was pleasant and professional the price was great!! I would definitely recommend!!
We had a very stubborn clog stemming from the kitchen sink/disposal and after multiple attempts to clear it, I had to bring in a Pro.
Tech came out the next morning on time, advised the game plan and cost, and went to work with snake to clear the line.
Job well done!
We had an issue with our main sewer line getting clogged on a Sunday evening. Eric was dispatched to our house to solve the problem. He was on time, diligent about identifying the problem, and finding the least invasive repair. He quoted a price and stuck to it even though it was a tougher issue then expected. I felt the price was fair especially for an emergency call on a Sunday evening.
Stephen Collins
4 days ago
Was here earlier than I said. And that was great. Justine is a very nice person and he made me feel at ease.
Abe was great! Thorough and on time. Thanks Roto Rooter!
kate patterson
a year ago
Very satisfied. Technician Abe was courteous and professional, explained clearly what our options were and what he was going to do - and checked back to make sure I understood. He also did a fine clean up! I thought it was a little pricey, BUT there is no charge for the onsite visit or the problem evaluation, nor do they charge if they can't fix it - and they guarantee the fix for 6 months, so overall I'm satisfied.
Excellent experience. Chris (#4391) was on time, knowledgable, courteous. He diagnosed and fixed the issue in a matter of minutes.
Neal Miesbach
2 years ago
Technician (Jared) was excellent, but seriously— $429 to unclog a kitchen sink???
We had a hand sink that would not drain properly. We spent over 100 dollars on drain maintenance products and clog removal products, even so far as buying a snake tool and trying to unclog it ourselves. Nothing worked. Called Roto Rooter to come take a look at it. They arrived on time with a very professional service representative who wasted no time identifying the problem and clearing the blockage. He was in and out in under 30 minutes and our sink is working like new again. 5 stars, and would definitely recommend again!
Mark W Loughridge
a year ago
Great Service Wonderful Employees
Travis was courteous, professional and efficient.
Beckie Cornett
a year ago
We had the most amazing technician Eric Cruz. He explained everything every step of the way. He even scheduled a plumber appointment for us for an issue he found. He was pleasant, professional and caring. Best experience I've ever had.
Melodee Nolan
9 months ago
Awesome service. Efficient, professional, and personable.
Bryn Griffiths-Sattenspiel
3 years ago
My basement flooded. Louis, Johnathan, and Everett were all very helpful, knowledgable, friendly, and extremely understanding. I started out feeling very overwhelmed before they arrived. They took the time to explain different options and price points and gave good advice on how to deal with my unhelpful insurance company. I'm very glad I called them.
Sewer backed up into the house. Dan, from Roto-Rooter arrived and figured out the problem quickly. He made a quick fix and offered their solution to a permanent fix. Great service, will definitely use again.
So grateful for Tyler at Roto-Rooters! We came into work yesterday and both of our toilets weren't working. Because of our office being an older building, it turned out to be more work then expected , but Tyler was able to keep a great attitude, kept us in the loop during the whole process, and practiced great social distancing (which is important to us & our patients). Highly recommend Tyler Gockley with Roto-Rooters. We will be using their service in the future!
Erik Peterson
2 years ago
Abe was fast and professional, arrived very quickly, and unclogged a bathroom drain that was preventing our shower and sink from draining - all within minutes of diagnosing the issue. Highly recommend Roto-Rooter for the fast service and excellent technician.
Came on the time as they promise. Jonathan was very professional and he spent the time to locate my sewer cleanout trap to save me having to pay extra money.
Selcuk Buyukozer
2 years ago
Jared has been professional in solving the problem in a short time. I would definitely would like to work with him again
Greg was awesome and thanks for the veterans discount!
Doug Saldivar
8 months ago
The technician was knowledgeable and responsive. He explained all the options I had.
Fantastic safety precautions and service. Responded quickly and did a great job cleaning up after explaining issue with drain. Highly recommend!!
June Reznikoff
7 months ago
Tech who came to fix our bathroom sink drain was terrific; pleasant, efficiently got the drain cleared. The problem was the enormous, out of scale cost of the work: $469 before a senior discount of $100!! If I'd done some research, I would have found reputable local companies who do drain clearance for less than $100. I allowed myself to be victimized by the long-time ad campaign that Roto-Rooter has promoted in the media. Never again!
Meguel is amazing! He is our new hero! We don’t often think about plumbers until you need one, then you hope you find one who is professional, ethical and takes pride in doing a good job for their customers. That is Meguel. He did a difficult job by himself in very unpleasant conditions and was gracious about it. He did not try to up sell us. He did what needed to be done and stayed late to complete the job, returning the next day to make sure it was right. The first company we called told us we needed all new pipes under the house and the ones leading to the sewer, to the tune of $30,000 and left without addressing the immediate problem. We were stunned! We are so glad we called Roto-Rooter and got Meguel on the job. In the future if the need arises we will be calling Roto-Rooter. A big thank you to Meguel! We are very grateful.
Amanda Derschon
2 years ago
Excellent customer service- super fast and showed up not long after I called. After hours even! At almost midnight we were greeted with a great attitude and professional service. Would recommend 100%
Had a bad back up in the bathroom. Terry came and fixed it for us. He was prompt and very professional. Gave me advice to avoid any more clogs and how to care for our pipes. Great service. 10/10
They got my down spout for my gutters draining again.
Brianne Halin
2 years ago
Daniel was super friendly, super fast, and he got the job done perfectly! Great service
Nick called after noticing our work order for a plumber mentioned a puddle of water that needed to be cleaned up. He offered to do an estimate for the clean up. Came out quickly and Explained everything he did he was so knowledgeable. I would 100% recommend him to everyone. We didn't end up using the plumber as they were booked out until midweek but the customer service to both set up and cancel the appointment were great.
Ryan Washburn
8 months ago
Nice technician, but $394 for 15 minutes/10 feet of snaking is highway robbery. One of those situations where they didn't tell me the price until they got there and I just wanted it done (taking time off work is more costly for me). Plus Roto-Rooter was 1.5 hours late. This was not the technicians fault, they were just busy. My mistake thinking plumbers all generally charged the same amount, so I learned my lesson. My regular plumber charges $155 for the first hour and this was a scheduled appointment days in advance, not an emergency. Will be going back to my regular plumber (pro drain) for future issues.
Abe with RotoRooter was friendly, helpful, and professional. He helped us with our pipe issue in our restroom. Will not hesitate to use again.
Kayleen Martin-Tellis
a year ago
Great friendly service, done quickly
I had rotorooter come out to look at a plumbing issue. The gentlemen who came over were very nice. They told me rotorooter was competitive in their pricing. They fully took advantage of the situation. They were here for barely over an hour. They left a mess, including their spare piping all over the garage. They didn't even have the courtesy to replace the insulation or even replace the duct tape to hold the insulation together which they cut through. I was told by a few other companies I was fully taken advantage of. I complained on the website and someone told me they would have the manager get in touch with me. He did, however he was rude and had no knowledge of the work that had been done. I gave him the invoice number and continuously told him what was done and exactly what had been written on my invoice. He kept saying they did work outside or to the garbage disposal and other things which had NEVER been done. I was charged $1140 to fix a hose bib and a toilet shut off valve. After speaking to the manager he told me they would credit me $75.00 and that was over a month ago... still no action has been taken on their part. He also didn't have much to say about the pricing that shouldn't have been charged for the extrememly minimal amount of work they did. I would advise anyone and everyone to STAY away from this company. They leave a mess, overcharge, and don't hold themselves accountable. Their also uncertain of their warranty, the manager told me two years however the employees and my paperwork state one year.
Roto-Rooter has been around forever...A business you can trust!...Jarod did a great job!!
Raechel Geisler
3 years ago
Ryan K. and Jesse N. were fast and efficient! I will use Roto for all my plumbing needs!
When Christopher D arrived, he was quick to get to work. Found the clog quickly and removed it. I liked that he kept good COVID protocols as well. First time using Roto-Rooter and I will recommend if friends find themselves in the same situation.
Brian Gardes
11 months ago
Had a major issue that was causing me to close early and lose business. The tech (Taylor) arrived on time, quickly diagnosed the problem, explained the situation clearly, and got to work. Within two hours the problem was resolved and we are open for business. It was on time and on budget. Can't ask for more. Definitely using again if there is ever another plumbing issue.
Abe was very professional from the time he arrived. He came and got the job done. He was very communicative when needed. Abe fixed what two other companies couldn't.
Scott Hartman
3 years ago
After some flooding due to a sewer line issue, I had Roto-Rooter come out to perform water restoration services to clean up the mess. Nik and Everett were quick and efficient, as well as keeping me informed on the process.They had the affected walls and flooring removed as quickly and painlessly as possible, then got the rooms and crawlspace dried out. Excellent service from both Nik and Everett!
Jenifer Labarthe
11 months ago
Cleaned drained that was plugged and was very informative!
Jordan McGarry
3 years ago
Dylan worked quickly and efficiently, easily accessing the issue and completing the task. Very top notch employee, and it was definitely a pleasure to chat with him. Very personable, respectful, and diligent
Very helpful and knowledgeable! He was also great with our dog!
I had a clogged kitchen drain (stupidity on my part) and Abe from Roto-Rooter came and fixed the problem. He was polite, efficient and left no mess. Super clean. I'm happy. Super informative, and nice guy and we talked a bunch about plumbing while he was here. BTW, he arrived within and hour of me calling Roto-Rooter. I couldn't say more good things about him and the service.
They will not give an estimate over the phone. They say The technician needs to see the problem. They know what the problem is from my call, the kitchen sink drain is plugged. He got here is a reasonable time and quoted 2 prices - $700 and $500, both ridiculously high. He knew we wanted it fixed that afternoon. The company I wanted to use could not come until the next day, they charge less than half the lowest price quoted by Roto-Rooter.
Joseph McMahon
a year ago
Abe is extremely Kind and knowledgeable. On time, in fact early. Great communication, let us know exactly what was happening and what needed to happen. He knew is craft, knew exactly how to help us and did just that. It was a little pricey, however that is to be expected of a service rendered in your home late at night on a holiday with no appointment. All in all, very satisfied. Job well done
Jack was great, professional and made sure everything was done right.
GordonDiana Read
a year ago
Brooks was knowledgeable and competent. He tried to do what was best for my family. Really liked him.
Arica was great! She was very knowledgeable and friendly. Looking for more projects so I can do business with her again!
Kristel Wissel
2 years ago
Abe was great and helped resolve the issue quickly and professionally.
Jacob was prompt, neat, courteous and professional. He fixed the problem and told me how to avoid causing the same issue in the future. He also educated me about another unrelated plumbing issue.
best service I have ever received on our home, I will highly recommend roto rooter
Our service man helped us understand the depth of our situation and gave us good advice on moving forward. We hope to get him back to facilitate the repair.
Thanks!
Greg was awesome! He was professional, kind and gave me some tips on caring for my pluming as well. This is important to me as a first time home owner with a fixer-upper home. I will continue to work with Roto-Rooter because of this experience.
Barrett Bland (RedBeard454)
3 months ago
Great experience working with them. On time, professional and knowledgeable. Didn't mind answering my questions and suggesting better solutions.
Service was good, a little pricy. At the end he did mention he gets a $ bonus for a good review, that shouldn't be something that is mentioned.
Charlene Andrews
a year ago
Very kind, professional and informative about the issue and resolution with my clogged pipes.
Just came and helped us realize the easiest of problems on the drain.
Megan Oster-Whitted
3 years ago
We had an unfortunate occurrence of a hot water pipe breaking and leaking significant water into our crawl space. I called Roto-Rooter at 0645, someone answered right away and the technicians arrived by 0830. Ryan K and Jesse N were very prompt, professional, knowledgable, and honest with the situation we were in. They took care of the pipe repair within a couple of hours and contacted the Restoration team to come start the clean up process. Everett and Casey arrived shortly after and started assessing the damage and coming up with a plan to clean up and prevent further damage. Everett was very professional with how he presented the plan and service that needed to be done. I felt well informed and taken care of. I highly recommend this business and the people involved.
The RotoRooter team, particularly Paul Zobe, were incredible when tree roots broke the water pipe leading from the main line to our home. They spent hours excavating the roots, before and after we had the tree removed, to protect the pipe structure that was not damaged and then replaced the broken pipe with new pipe. This all happened the week before Christmas and so they worked late into the evening on two nights to ensure we had water as soon as possible. Great service, and while the cost was commensurate with the large volume of work required, the price felt fair.
The service tech did great and fixed my toilet issue. However I was charged over $550 for an hours work. That is a ridiculous amount of money for that service. Ill call someone else next time
Diane Schiavone
2 years ago
Jared was great. Got the job done as was very friendly and professional
Tried to unclog storm drain. I have a bigger problem than they could do. They worked at it. I was pleased with what they did.
Issue: Our sewer main was clogged, likely due to damage to the city's portion of the line, and this clog caused a secondary backup in the tub/laundry line.I had an excellent experience with the whole team!Dispatch was friendly and even humorous, tech was here within a couple of hours, right within the estimated window. The tech, Terry Jones, was friendly, knowledgable, efficient, and even helped me work out getting the job covered by my home warranty by speaking with the warranty company on the phone. When the camera tech, Jeff, arrived with the sewer scope both he and Terry let me watch along with them and explained what we were seeing on the monitor. They helped me get in touch with the City to work out jurisdiction details as well.What an excellent team and service! Thanks!
Abe came through our facility to fix a clogged toilet. He arrived on quickly with short notice and was able to get the job done in a timely manner. He explained everything to me and my boss over the phone before starting. Very nice guy we would call him again if need be. Thanks Abe!
Steven fordon
2 years ago
Abe was absolutely the best... I've always used Roto Rooters (2 different occasions ) but they are lucky to have Abe..He was someone that you can trust with great work.. I just got an estimate but will be using Roto with Abe again in the future.. Thanks for the time as I even talked his head off about issues with my plumbing and he was very understanding ..Thank you again Roto and thank you Abe
Justin was very courteous and explained the process and quote and did a speedy thourogh job and left no mess.
The price was astronomical. The service man was super nice and explain the estimate well.
Repair person Jeff did a great job fixing a huge number of problems in a single day. Company was fast and responsive and communicated very well by phone and text. Very professional, would use their service again in the future.
Tom Sweeney
10 months ago
Travis was great, he came in explained the options and how the work would get done. He kept us updated and informed throughout and things are working great.
Dallas Blodgett
a year ago
As a first time homeowner I am pretty clueless when it comes to plumbing issues, and this was my first time dealing with something I couldn’t solve with a plunger. Thankfully, Terry showed up a few hours after I called (on a Sunday night!) and quickly identified the problem. He walked me through my options for fixing it and how to help prevent it in the future. He even answered my fascinated kiddos questions as we watched him use all his equipment to get us back up and running. I know far more now than I did a few hours ago and and feel more prepared should anything else come up. Thanks for everything, Terry!
Appreciate Megan getting over promptly on Christmas Day. She was able to remedy the situation quickly.
Eric was outstanding! He went above and beyond to assist me. He could have easily gave up and i would have understood seeing as it was appearing to be more of a major problem but he kept at it and finally the clog was gone. The man was sweating lol he really put in work. He left my home clean and was very informative of the pricing.
Cassie Beeler
3 years ago
We had a major back in our bathroom. A very messy situation late at night. Called rotor rooter and they had somebody out just like that! Jackson, Jonathan, Everett and Nick were the best team of people they could have sent us. They were there to help us, they were very professional and got the job done! I am so pleased with our service and will definitely recommend to all my family and friends! You dudes rock😊
Super friendly and professional. Justin gave multiple options on how to tackle the problem. We picked an option that was best for us, and he made it work. We're very happy and will be calling them with any future plumbing needs. Thanks so much!
Set up an online appt for a drain cleaning and quote a new toilet install. Nowhere on the sign up page does it say there is a fee for them to come out.Josh came out - very nice. Listened to me explain the situation. Then said he would need to call out a drain cleaner tech and then come back and install - this plumber could not clean a drain line (you read that right). Then I learn the clean alone would be $400-$500. I said no thanks. Then he tells me it is $75 for the estimate to install the toilet. I was never informed there would be a fee to tell me that he is going to install a toilet, and why would I need someone to come out to tell me this? I wanted him to clean the line and maybe install the toilet at the same time if the price is right. He did not clean the line, and I was never told there would be a fee.Edit: Contacted the manager. The plumber was dishonest with the manager and said that he informed me at the beginning there would be charge for a quote. This is not true - I was not informed of a fee for a quote until he was about to leave. I asked specifically if they would take the fee out of the cost to unclog the toilet - he said no. The manager cares more about $75 than honest business.DO NOT USE THIS COMPANY.
Plumber was requested but I was sent someone who was only able to do drainage issues.Update: Changed rating to one star. Plumber came in today, said it was $375 to go look at piping in crawlspace for a quote. I declined. I was still charged $69 for a two minute visit(I'm not exaggerating the time) because he had to suit up. He wasn't wearing any bunny suit. He was wearing the same uniform the last technician was. At no point was I informed about the fees ahead of time. I am going to connect the BBB also regarding this matter.
Happy that I was able to get service within a few hours of calling. Abe was extremely professional and kind. He was able to unclog my toilet pretty quickly. That's my only beef is the value -- price is still a little daunting for the amount of (yes, friendly and prompt) work put in. But in a one-bathroom household, you gotta do what you gotta do. Please give this man a raise with the cost for service!
Holley Warnick
a year ago
I made my appointment this morning and Abe showed up right on time a few hours later. Right out of the gate he was professional, friendly, courteous and did not pressure me on any sales. He got the job done and did it well. He educated me on how to take care of our pipes as well as helped me understand why we’ve had the issues in the past that we have had. I am so excited and relieved that the issue was resolved and I never thought I would say this but I can’t wait to finally do dishes and laundry ha ha I highly recommend a Roto-Rooter and ask for Abe!
Luke Hamilton
3 years ago
They were able to get to my house within an hour and were very professional
I appreciated that I got a call when they were running late. The technician was professional and appeared knowledgeable & cleared our drain promptly.
Dylan was great. He got our toilet unclogged in record time. Thank you for the great service!
Shannon Green
2 years ago
Abe was outstanding. So professional and friendly. I am confident that we received excellent service and he took the time to discuss other issues we were curious about. Thank you Abe for your patience, kindness and knowledge.
Coats & Tails Salon
11 months ago
The technicians are always prompt, polite, and helpful! Can’t ask for anything more!
Jonathan Ford showed up within the expected time interval, assessed the situation, told me what he thought needed to be done, described exactly what he was doing, and when he had finished his work I was able to verify that the issue I called about was resolved. He also shared additional info about the state of some of the tubing underneath a bathroom sink, and advised me on how to resolve it. All the while Jonathan was courteous and professional, and I would favorably recommend his services.
Excellent service. Appreciated the persistence in fixing the problem. Would definitely use them again.
Mac arrived within the hour, was thorough, fixed the issue & left site fairly clean BUT be warned: their minimum price is $500!! Which I was NOT told when asking for ballpark figure. So drain cleaning that my plumber son said should be about $100 was 5 times the expected - guess that's what you get for rapid response...
Scott McGahey
2 years ago
Paid $589 to have my newly remodeled basement bathroom showered with 15 gallons of feces because their tech is absolutely incompetent. My wife and I had to spend 2+ hours cleaning and sanitizing new washer, dryer, vanity, tile floor etc. Regional manager doesn't seem to think any type of refund is warranted. Call somebody else
Technician was super knowlegdable and did a stellar job
Abe was professional, personable and prompt. Very pleased with service
Amy Melquist
10 months ago
Great help to us! So glad for the same day service.
Abe did an excellent job unclogging our kitchen drain, going above and beyond to ensure the drain pipe was completely clear and well flushed. Nice to work with someone who takes pride in their work.
John Stoeckmann
a year ago
The work was done completely and responsibly. Care was given to the job.
Blocked drain to septic tank.l thought 500 was a little high.
Excellent and prompt service. Chris was kind, respectful and accommodating.
JEN SAraleann
11 months ago
Fast and professional service quick response time. Got in and out in a day and a half start to finish.
Jonathan Cohen
7 months ago
The water damage restoration team was a pleasure to work with. Communication was frequent and professional. All staff were super nice and respectful of my home and the went the extra mile, even working on weekends and holidays. Special shout out to Silas and Dom. Great people, great business
Danyel Andrus
2 years ago
Abe was a wonderful and professional technician. He was patient and answered all of our questions. I would highly recommend him and his service!
The service tech Abe was fantastic. Super knowledgeable, helpful in answering questions, and efficient.
Inspections done, waiting for repairs to be done
Friendly & compassionate
Justin was great to work with! He helped figure out the problem and then corrected it as well as possible at this time. I learned a lot too.
I had a clogged kitchen sink, Abe was the technician. He did a great job explaining the process, fees and what should I expect. Everything went smoothly and I was very happy with the service he provided. The fees are towards the high end but I guess it can be justified by the fact that he was here the same day I called and provided quality service. Thank you!
Thanks Abe! It was a little more than I expected to pay, but I feel good about the service.
Sean Tichenor
3 years ago
Our drain pipe clogged up and we couldn’t do any laundry or dishes. Roit rooter was able to schedule a plumber to come out within a reasonable time window that worked with our schedule, Andy hey diagnosed and fixed the problem within a matter of a couple hours. The work was done well, their people were very nice and helpful and explained their process well. I’d recommend them and use them in the future.
Very polite, thorough and effective
RodandKristie Rickerd
2 years ago
Roto Rooter was very professional and provided helpful information and clear expectations.
Great communication from dispatch so we knew when to expect their arrival. Chris P. and his partner, Jacob, were very professional and respectful. Turns out the clogged drain seems to have cleared itself (house sat vacant for unknown amount of time before we purchased) but they didn’t even charge us for coming out. Will definitely call them if needed in the future.
We were staying in a VRBO rental over Christmas and the toilet clogged. Our host was not much help, so I called Roto-Rooter late Christmas Eve and they were able to get someone out at noon on Christmas! They helped connect with the VRBO host so I didn't have to. Our technician was EXCELLENT! Please give that man a raise! It took him all of about two minutes to diagnose the issue and 10 minutes or less to get it handled. In a house with several folks that suffer from IBS, multiple working toilets is necessary, heh. He was also very kind and professional. A Christmas miracle!
I called 4 or 5 other local plumbers and the earliest date I could get was Monday morning and it was Friday. I had two clogged toilets. Even called companies that advertised same day service available but they were not available.I remember seeing a Roto-Rooter van driving around in the past and decided to give them a try. I was able to get a plumber here in less than an hour. Jack was the plumber dispatched to my home. He was extremely friendly and respectful. He put on booties to cover his shoes before he walked in. He got to work right away and was able to clear both toilets in less than 30 minutes.He was even nice enough and patient to answer my questions. All in all I have to say I had a wonderful experience with Roto-Rooter from the time the representative answered the phone and booked my appointment to when Jack the plumber left my home. I’m extremely satisfied and grateful Jack was able to come out and repair my toilets before the weekend.I would highly recommend their service as you can get same day service if you’re in a pinch. I have to say they may cost a little more than other plumbers but it was well worth it. In my book it was money well spent.Thank you Jack and the rest of the Roto-Rooter staff for helping me out in my time of need.
Tomika Nunnelly
a year ago
Very professional and friendly.
Would recommend to others.
prompt, professional experience. Able to communicate well and also willing to discuss alternatives and cost adjustments
Great communications from scheduling and timely updates about delay. Technician Jacob was knowledgeable and friendly; Great job!
Sarah Zegarra
2 years ago
Knowledgeable, proficient and professional. Friendly and personable as well
Update: Talked with the joke of an owner who even further wasted my time about their pricing.... go with someone else, seriously.They are ridiculously expensive for less than 30 minutes of work.....$472 is absolutely unreal and uncalled for. You definitely should avoid this company.
Molly McKenzie
a year ago
Our technician Abe was great, knowledgeable and very thorough with his explanation and conversation. But holy smokes they are speedy! They hesitated to give my husband an estimate of a ball park on the phone. Even with a very detailed explanation on issue and what we’ve troubleshot. I gave the same explanation to tech. There was a reason. He immediately was able to tell me the two prices standing in my house. $$$$$$ cha-Ching. For a simple fast service clogged kitchen drain it was insane. Repeat Tech great! Company $$$$$$.
Jason Andersen
2 years ago
Our washing machine drain was clogged and overflowing. Daniel did a great job with identifying and resolving the problem. He also thoroughly explained the issue in a friendly and professional way. A+
Eric was quick to diagnose the cause of our washer water backing up, cleared our kitchen sink drain and solved our problem! Quick and friendly service, I would recommend!
Stacey Baumann
2 years ago
Bi thanks to Abe Who did a fantastic job and stayed until he was done which was almost 10 PM big thanks to him and this company
Brenda Fakatoufifita
a year ago
Alex was the Technician who came to my home, he was very professional, followed safety protocols for Covid, he also respected my home by putting covering on his shoes prior too walking in my home ( very few service technician do) I would highly recommend this company for anyone who needs plumbing services.
Came quickly and unclogged or main line. Showed me the camera view down the pipe to confirm the job was done right and found several areas of pipe that need repair work (roots broken through causing the clogs). They were very friendly and professional. Looking forward to them coming back to fix and solve the pipe issues on my old house.
Brooks was our technician and he was great! Highly recommend Roto-Rooter and will call them again and will request Brooks. Great job!
Tony Rossell
8 months ago
They solved the issue and responded in a reasonable time frame. They there on time and professional.
Victoria Poppe
a year ago
Terry was absolutely wonderful! He came in and fixed our problem very quickly. I will definitely recommend Roto-Rooter to anyone having plumbing issues. Thank you for being on top of it and giving such quick and amazing service.
Down to earth honest guy saved us money.
Terry Jones was a hard worker as well as a good man. I would recommend him anytime
Our roof gutter drains were badly clogged with debris and roots. Justin went at it with his high pressure nozzle and cutter tool from multiple angles and was able to get water flowing again. Justin was extremely helpful and informative on every part of the operation and very conscientious of the time involved. Very professional service!
Jeremiah Green
2 years ago
Jared, the plumber they sent, was professional and informative. Was in and out in less than an hour. Nice guy. $429 to snake my kitchen sink drain was not so nice on the wallet.
Lindsay Cereghino
2 years ago
Abe was so helpful and informative. Very kind and professional. Very impressed with his service and would love to work with him again
Alex, the technician that came to help me with a clogged bathtub was professional. He knows what exactly what was the problem and how to fix it with the right equipment that he had.
Jennifer Priest
2 years ago
Easy scheduling. Needed sump pump inspected and replaced. The plumber (Josh) was great to work with.
In a condo and our toilet was clogged 12 feet away. O-ring was also leaking water upon flushing the toilet. Abe raises the bar in explaining the root cause and what steps he is going to taking it to resolve the issue. Very thankful and great professional service.
I had a clogged toilet. My plumber arrived, clean , kind, and helpful. He inspected the job and immediately gave me the price of service and asked if I wanted to continue. He told me exactly what he was going to do. We made a bit of small talk, he gave me tips on prevention and he was on his way in less than 30 minutes. Was the price reasonable? Probably. I didn't comparatively shop. I wanted the solution in a timely manner with 5 star service. I got what I wanted and paid for and I'm extremely happy!
James Jennifer Powers
a year ago
Amazing customer service, up-front on costs, and swift repairs. Will use again 10/10.
Jacob came and cleared up our immediate problem right away. Quick and efficient.
Thank you so much!
Problem solved, friendly tech, in and out, price seemed fair. Only 4 stars because call center sets up appointments and then it changes when no one is available locally. Need a better scheduling system.
Kalob Morreira
a year ago
Terry was amazing he came out and checked my main line an unclogged it I would recommend roto rooter to anyone that having plumbing issues
Jack and Terry were very informative and efficient through the whole process! Everytime I've had to use Roto Rooter they go above and beyond. They are definitely worth the price. They do it right and help above and beyond.
Eric Cruz was an amazing representative of the company. Timely, kind, clean, focused, and shared valuable tips/tricks for long term pipe care. Highly recommend him and this company.
Richard Hincks
a year ago
On Christmas morning a toilet in a guest bathroom became clogged. I had out of town visitors arriving at noon who would be with us for 3 days.
Three hours after speaking to the dispatcher a plumber arrived. He was neat and informative. The toilet drain was cleared and he was off to his next customer.
Terry Martine
2 years ago
Daniel was very personable, diagnosed my issue and gave me a couple of options in regards to pricing. The issue was fixed with 30 minutes. The process was quick and easy!
Christopher was professional and knew right from my description of the problem that the clog was in the common line outside leading to the septic tank. He set up and cleared the clog in less time than it took to set up. No question I'd call them again.
Had a clogged clean out line they found it and cleared it in a timely manner!
Kathleen Mauldin
a year ago
Correct under sink to bring to code. New water heater with earth quake straps and catch pan.
Called them and within an hour had Daniel in our home unclogged our bathtub. Explained (without judgement) how those unclogging products do not work. Left a big gallon of enzyme drain stuff to maintain our drains. Very satisfied
Fleurette Pearson Groves
a year ago
Terry and Chris where very professional explained everything and cleaned up after the work was done.
Abe was super informative and nice to deal with.
Sebnem Erdamar
a year ago
Jared was awesome! I called on sunday afternoon, and he was here in an hour. Checked the washer drain line, sink leak and rain drain clog... Great can do attitude, no sticker shock and he cleaned up after his work.
These guys were so nice, informative and organized! They had a can do attitude!
Everett and Nicholas came over promptly and took their time to make sure that everything was getting taken care of the right way. Explained options and answered all questions.
The service person was attentive and had a great attitude, much appriciated. However, they arrived nearly 3 hours past the 4 hour window provided and the cost was very high.
5/2/2020Strange sounds from the toilet.Slow draining tubs.Situation kept getting worse.I attempted to fix it for hours to no avail. Called Roto-Rooter at 730pm on a Saturday night and Dan Nelson showed up in less than an hour. 20 minutes later the problem was solved. Excellent service, knowledgeable, and fast. I highly recommend Dan and Roto-Rooter to all.We can sleep easy now.Thank you Dan!
Mathew was very calm and kind in providing alternative information about long term solutions.
Wayne Elliott
3 years ago
Showed up days early. Respectful and courteous. Professional and knowledgeable. We had a small, simple project. The journeyman got right to it and we are very satisfied with the service. I would recommend this company.
Caitlin Baggott Davis
3 years ago
Great experience! They were able to come out right away. The service provider was courteous, professional and fast. Turned a big hassle into no big deal.
They were extremely busy and delayed the time of the service call, but they called me every hour to apologize for the delay and to keep me informed. The technician was knowledgeable and clean. He handled our problem promptly and explained everything he was going to or did do to solve the issue.
Abe did a great job very knowledgeable and cleaned up!
Amber Robinson
a year ago
Abe did a great job and talked us through the process.
Abe was friendly, nice and very professional. Went out his way to make sure the job was done right.
Our indoor cat got lost outside& we saw him in a drain pipe in our backyard. 2 service workers with Roto Rooter came to our house& were at our less then 30mins after I called for their help. I was VERY impressed with them! Unfortunately they weren't able to find him that night but they did so much trying to find him. Im so thankful for their help, they were kind, caring & sympathetic for our situation. Ive told every person I know about whata great experience i had with Roto Rooter! We did find our cat, he found his way home the next night. Thank you again for the help! Kathryn Carley , family& Axel(the cat)
Sam was very professional and kind. Came, did his job, got paid and left. Perfect interaction.
Had a slow draining washer and scheduled service from the website. Within 2 hours Dan W came out and did a snake on the drain line. Service was excellent, really appreciate them being able to come out within a few hours, and Dan was very knowledgable and explained everything that was going on. Would definitely use them again!
Louis was great to work with. Took the time to explain things very well. Answered questions I had and did a thorough job to ensure work was done properly. Too expensive in my opinion to just unclog a drain but overall service was great. Not sure what typical rate is these days for something like that
Your guy---Chris---was very efficient and did a good job.
Danielle Fogg
10 months ago
Terri and Nathan were super knowledgeable and helpful. I appreciate their professionalism and will definitely be using them again!
My plumber was so kind and understanding. He made the entire experience pleasant. The whole team has been wonderful to work with. Every step is so simple and each person is full of empathy. They understand the stress these situations cause and help make you feel at ease. Highly recommended!
Jared came out to unclog our shower, he was beyond nice helpful and informative. Jared provided the best customer service I have ever recieved. I highly recommend.
Very nice and professional! Explained the whole process! Would definitely recommend!
Jason Stangland
a year ago
Justin came out in a timely manner. He was friendly, professional and clearly eplained the options for clean out. He worked hard and showed me inspection video to understand what is going on in my drains. Great job Justin.
Cesar Alvarez
10 months ago
Called and they answered and helped in a timely manner. Christine was a rock star and helped out quickly.
George Deyarmond
3 years ago
We had a good clog in our sewer line coming off our laundry/bathroom. We called on Sunday morning and they were able to come out by 11am. Clog was gone in about 45 minutes.
Abe was very helpful and professional with our service .
Dziugas Radzius
3 years ago
The tech had to work hard to get our kitchen sink unclogged. In the end he got it going and was very nice and friendly throughout the entire experience.
Piyush Agarwal
a year ago
Abe did a great job working on unclogging the shower drain. He was patient in explaining the whole process and giving an estimate before beginning the work. Highly recommend their service!!
Abe was fast and efficient. He got us back up and running! Thanks so much!
They did a good job and I think they fixed the problem but, I thought the price of service was over priced. It took them 15 minutes??
Xfinity came through our neighborhood to setup lines for new service in Woodburn Estates and Golf. While doing the underground line install theydrilled through the top of our sewer line. Roto-Rooter Plumbing from Wilsonville came out and cleared the line as best as possible then did a video of the sewer line which showed the damage done by Xfinity. I have to thank Roto Rooter and especially Nikolai Bobkov for helping to get the sewer repair completed with a team of very hard working repairmen. They worked to get this completed even till midnight to complete the job which took several days. Nikolai Bobkov showed the video to the sub-contractor that did the Xfinity line installation and damaged our sewer line and they agreed to take care of all charges. Thank goodness!!!I have to say Roto Rooter Plumbing & Water Cleanup went above and beyond to take care of this nightmare!!! Thank you so much for you professional help!!!!!
Thomas Tharakan
a year ago
The technician was a knowledgeable person
Our kitchen sink was clogged and solved the issue and gave some tips on how to avoid feature problems and maintenance
David Konsumer
a year ago
Service was super-fast, and guy was really helpful. Showed me exactly what the problem was, right way, and really seemed to know what he was doing. He went the extra mile to make sure it wouldn't happen again. Router-rooter might cost a bit more than others, but they did a really good job. I will definitely call them in the future.
Johnnie Bedrock
a year ago
Excellent. Very pleased with their service and ability to resolve the issue.
Sarah Sweeten (Sarah)
2 years ago
Abe was a pleasure to work with. Courteous, informative, and prompt. I will definitely be working with Roto-Rooter plumbing in the future.
Elizabeth Gonzalez
a week ago
He knocked it out of the park. Will use again. So appreciative of his hard work.
Karen Harris
11 months ago
I had a water shut off valve installed for my home in a multi-unit building. A little challenging, but they got it done and I think it's going to work out great.
Megan did a great job! She was quick, efficient, and polite. Knocking one star because the waiting time was longer than expected.
Nancy DeLorenzo
a year ago
Terry the truck was very professional. I did feel the price was quite high . Which has nothing to do with him
Timely, quick, clean & professional, our tech Abe did a super solid job!
Sylace Srinivasan
3 years ago
I experienced a water leak and the Roto-Rooter team took my appointment during the weekend. Jeff and Cody arrived on Time, very professional, very friendly with my Dog and assesed the root cause quickly and also gave instructions to me how I can fix that myself since its a very small issue. Saved $ for myself. Very honest folks.
After 37 years of living in house a drain we were unaware of under furnace clogged and backed up into a room of our house. Abe came over and was able to get into a very tight space and unclog the drain. Abe was very knowledgeable and courteous. Thanks.
Booking the appointment online was super easy and convenient. What wasn’t was the lack of communication. Being told that they texted and called and I didn’t answer was very frustrating. Their dispatchers seem to have no idea what’s going on. The technician who came out was fabulous.
The clog was resolved within five minutes of arrival. Daniel did a good job, and was COVID responsible. He did not charge for a service call. Recommend this company for you issues.
Excellent workmanship, highly knowledgeable about work skills and septic systems. I would want Eric to be my service provider.
The Tech was professional and friendly. I thought it was great. No complaints.
I called and someone was out within an hour.Dylan was professional, polite and personable.He quickly took care of the problem.If I ever have another problem, I’ll be calling them again.
I am sorry it’s not $485 to swap out the guts of the toilet. I appreciate all of the other help. I like the person that came here, but it is waaay over priced. seriously you can get this done for less in a big city. OMG they want $2900 for a hot water heater.
Susan Staebler
6 months ago
Terry was absolutely terrific!
Thank you for a great job and wonderful personality.
Garrett Flanagan
2 years ago
Prompt response, professional service that was direct with all available options and immediately set to work to fix the problem when the correct action was agreed upon.
Very professional! Respond quickly! Very pleasant workers!
He did a Great job!! Shower drains great now.
Eric was awesome! We were dealing with a totally clogged sink and after two days of our best efforts we called in the pro. He was able to come out immediately instead of having to schedule an appointment weeks later. Eric got our pipe unclogged and gave us some great tips for future preventative maintenance. Would definitely refer anyone I know to give Eric and Roto-Rooter a call for any issues with their plumbing.
Excellent service! Very responsive and professional. Would use again.
Service was great and good explanations. And very personable. He's an asset to your company!
Abe was very helpful and informative. He took the time to complete a claim form for my home warranty company prior to starting work and waited the few minutes for a response and okay. He was fast and thorough.
Domitila Mendez
2 years ago
Jared was so helpful & he had good energy we were comfortable having him in our home. He made sure to review & answer every question, address all our issues, and was COVID compliant
Abe helped us out today and his service was above and beyond. Not only did he quickly fix our issues, but he took the time to really educate us on prevention. Thank you so much, Abe! And I hope you find a costume in time for Halloween!
Alyssa Sanders
a year ago
Roto-Rooter plumbing got us a same day appointment and was available to work around our work schedules. Christopher was professional and very helpful in educating us about the type of pipes we have and how to ensure we don’t run into future issues.
Garrett Baarsch
a year ago
Daniel did an amazing job, he was efficient, knowledgeable, and energetic. Highly recommend this company for plumbing needs.
Cameron Moore
2 years ago
Very quick turnaround from call to arrival. Gave great advice on using drano.
Brittney Porter
7 months ago
They charge $495 an hour and did not come with the proper equipment to do the job. They saw the water damage on the inside of the house and scoped only half of the drains. It was like pulling teeth for them to scope other drains to find the root of our problem. They spent 3 hours at our house to scope 3 drains. Called Prodrain. They charged us $265 and spent a little over an hour and scooped 7 drains and did a great job! This company is a scam!!!!
Didn't call during the range they started. They cancelled multiple times, stated they had to reschedule but couldn't say when, would need to check their calendars, then didn't call. Finally we could get them to lock in a time and again they didn't call during the time allotment, were late and then showed up without a phone call.
Elaine Wells
7 months ago
The technician was efficient, professional, and knowledgeable. It was great.
Our service guy was nice and great, so this review has nothing to do with him, but $429 for a 30 minute service is absolutely absurd. If we hadn’t been leaving for vacation the next day, I would have never done this. Also shady is when we called, the lady wouldn’t give us any pricing, not even a ball park of what to expect, but that they would only give it to us once they showed. So once they were there we were stuck with it, since we needed it done. Will never use again based on price alone.
Travis took the clues we gave him and totally resolved our plumbing issues. Thankyou Sir.
Abe cleared our clogged drain. He was prompt, efficient, friendly and very helpful.We would definitely recommend Roto Rooter.
Jack was pleasant and professional.
Kathlee Eussen
11 months ago
Service provider was pleasant, informative and thorough. Thank you.
We were quoted wrong at the beginning of the service. At the end of the service, the technician said she misspoke and it was twice as much as originally quoted. If given the proper amount at the beginning we would not have used their services. Our budget did not cover the higher price.
Rick was not understanding and the communication of the whole company is awful. Do not go with this company or you will be out your hard earned money and they could honestly care less.
Joil Southwell
a year ago
I can’t provide a positive review due to the astronomical price (over $400) to clear a drain pipe. Unfortunately, I was in a situation where I needed to provide relief for a tenant. I will not be using their service again as my belief is they’re gouging customers. This wasn’t even a same day, emergency service. I waited almost two weeks from the time I scheduled the appointment to have the drain clog addressed.
Bethany Pflug
2 years ago
Daniel from Roto Rooter was very knowledgeable, kind, and efficient! Not only did he fix the issue but gave great advice for how to make sure it doesn’t happen again! Thank you, Roto Rooter!
I have a remodeling company and needed an urgent, last-minute plumber. After 15 or more phone calls trying to find a plumber (and being told it would be weeks before anyone could get out there), Roto-Rooter had someone at my client's home within two hours. The plumber they sent - Josh - was outstanding. He called me on arrival and clearly explained in detail what needed to be done. The client has an older faucet that parts are no longer available for (but she REALLY wanted to keep the faucet) so Josh took the initiative to go to the hardware store and buy materials to fashion the needed part. In my 20+ years in the remodeling industry I have never worked with a subcontractor who went above and beyond like that, and I was very impressed.
sheryl winborne
4 months ago
They did a good job...but, really...$425.00 for 20 minutes worth of work? And I got $75.00 off because of a online coupon. So, their normal cost is $500.00 for 20 minutes of work. That's $1500.00 an hour folks. Not a cheap date.
The technician was professional, timely and did a great job taking care of my backed up toilet.
Awesome service! Showed up on time, was friendly and did an excellent job. Thanks Mathew! Definitely recommend this service.
Daniel was a professional and helped me understand why my drains we’re constantly clogging- and he fixed my issues and was super friendly!
Technician was informative and skilled and cleared our drains quickly. I put 4 stars instead of 5 because he arrived more than an hour after we received a text saying he would be there in 30 to 45 minutes.
Amazing, showed up the day I needed help and fixed the clogged shower drain promptly. Thanks again!
Very good service for unclogging a sink drain backup. The technician was very competent and professional. Seemed expensive for the service, which took about 30 min.
Wanted a kitchen clog cleared and ended up with a broken return pipe in my basement and a closet space worth of significant water damage. The cost per hour was close to 110$ - for 469$ total. No recourse for the damage done which makes me wonder what the point of being bonded/insured actually is. For all I know the clog wasn’t cleared and the change in flow was the result of the return pipe being broken. Technician was helpful and courteous but had no way to help me other than schedule me an emergency plumbing appointment that’s considerably more expensive than similar services in the area due to it’s expedited nature. Overall very bad experience.
Great work! The technician Jack was awesome, on time, professional.
Technician giuckly found clog and cleared it and followed up with inspection of complete drain line
The entire crew was incredible
Justin from Roto-Rooter was spectacular in fixing a floor drain in our church kitchen. Very professional, took the time to explain options as this was a major clog from many years of abuse.It’s nice to know that I don’t have to call several plumbers for estimates every time our church needs service. I can rely on Roto-Rooter for quick service at a reasonable price.
Very nice and very helpful at understanding the situation
Abe helped us today with a gnarly clogged bathtub, kitchen and bathroom sink. Water was backing up into the bathtub and Abe came and de clogged our lines in a timely and efficient manner. He was extremely professional, knowledgeable, and courteous about being in our house. He also got along great with our dog! A definite plus. 10/10 would have Abe help again, he should get a raise too!
Jeff and Corey from Roto Rotor inPortland OR were the best. Very knowledgeable and friendly.They replaced the hot water filters in both my kitchen and bathroom faucets. They both work great now.Highly recommend Jeff and Corey.This was on Friday July 28.
If you have a plumbing emergency- DO NOT CALL. They DO NOT have same day appointments no matter what they might tell you when you call. I called at 8:30 am asking for same day service, was told to expect a call within the hour. 2 hours later...nothing. Called back - transfered 3x- dispatcher is busy, she'll call you back in a few minutes. Shocker - NO CALL. Called back at 5:30 pm - transferred 3x - we have an appointment available Saturday (It's Tuesday). Are you freaking kidding me?!
Jamie O'Hollaren
2 years ago
Great job, explained everything well, polite and respectful, on time, knowledgeable. Thank you!
Josh Whitbeck
11 months ago
Roto Rooter was fast, professional and knowledgable. The technician listened to me explain the situation and then asked good questions. After taking time to understand the situation he gave me my options and helped me unstand them. The recommended solution fixed the problem the first time! Thank you Roto Rooter!
Very impressive! First time using Roto-Rooter services - 10AM called for clogged toilets in the Shop restroom - 11:45AM, techs just left and all is fixed and flowing again! All at very reasonable rate!
This is a prime example of how commission based compensation business only works for employees. Salesman go rogue and rip off consumers with the business as an accomplice. Rent a porta potty before you use this business. Absolutely awful
The guy that came out was very helpful and explained what we needed to know very well. He was very good at clearing out the line. He was very personable too. Ryan HL 2049
Diane Raptor
10 months ago
Excellent, PROMPT, and speedy service to unclog a kitchen drain. Dan helped us and was friendly and kind, making the experience delightful. So very grateful they could help same day as we were days out on the schedule with other plumbing businesses. Couldn’t be happier with the service and will definitely use them again if needed!
We really liked Taylor. He is very personable and knowledgeable about what he’s doing. He was able to diagnose and solve the problem pretty quickly.
Lucinda Dekorte
a year ago
Jared was polite and quick. He got right to It fixed the clog informed us of the issue. Would recommend him
Manuel Garcia
2 years ago
Great service, true 24/7 service even on Holidays & Sundays where most companies does not work, a true life saver.
The first time I called Roto Rooter for a mystery water hammer issue in my shower, the plumber didn't know how to fix it, didn't do much except reattach a spout that had been dislodged with the water hammer, and said we would need to cut open the wall to diagnose the problem. I paid for the visit even though it was inconclusive. I called Roto Rooter again some time later and explained what had happened. In response, they had their most experienced plumber (Bobby) call back and discuss the issue on the phone. They sent Shawn, also an experienced plumber, and he did a wonderful job. He stayed for a very long time and replaced part after part until the issue was resolved. It took a few tries to figure out the problem, but he eventually landed on it and he refused to give up. There was no need to cut into the wall after all, which was a huge relief. Since the first plumber (I can't remember his name) had done an unsatisfactory job, Roto Rooter offered a discounted rate for the second visit, so that the total would not exceed what it would have cost with a single visit. This seems like a business run with integrity and I'd recommend them to others.
Abe was very professional, respectful, and personable. When I asked a question, he took the time to explain the process.
Grace Bolen
11 months ago
Our plumber was nice and really responsive to our drain being clogged
Matthew did an excellent job and he was very professional
Patticia Scott
2 years ago
The service was performed with great professionalism and courtesy. Everything was explained in detail and resolved. We were very happy and would highly recommend them.
It was great to be able to call at 7:30 pm and schedule a next day appointment for a clogged kitchen drain. The plumber came when he was supposed to, was very polite, professional, and informative about exactly what he was doing and what we can do to prevent build-up in the drain. It was expensive, but in the end worth it for making the experience as painless as possible.
Taylor Sutherland
a year ago
The technician, Eric, was fantastic.
Akhil Ramachandran
a year ago
Matt was very knowledgeable and knew the problem right away. He fixed it effortlessly and provided great service.
Preston Ross
11 months ago
Tech was courteous and got
Right down to business. I scheduled this appointment about 2 weeks ago but arrival was about 20-25 min past the 4 hour window. Probably overbooked.
Brooks was very knowledgeable and fixed the problem right away. Answered all my questions and offered suggestions on several areas of concern. I’d recommend him anytime.
Vicki D'Annunzio
a year ago
Great work !!! Thank you Terry!!
The problem was cured quickly. The technician was knowledgeable and helpful. I rate him 5 stars for his work but the reason I give 4 stars because the change was so expensive and the waiting time was 4 hours behind.
Brittany Driscoll
a year ago
Christophe was quick, efficient, and professional. He did a great job.
Dan Thompson
11 months ago
Prompt and easy to work with. Got the job done fast!
Jeff Walker came to our house to fix our water heater. He went above and beyond to find the needed part, so that we would have hot water over the holidays. Thank you Jeff!
Maq had been to my home and took care of my problem in a timely manner. He is polite and efficient. I appreciate Roto-Rooter promptness when called.
The rep was very friendly and informative and left the bathroom working and clean.
Susan G Benson
2 years ago
Jared unclogged our toilet and was very professional. He had a great knowledge base and certainly told us never to flush “flushable wipes.” They were sitting out!! He reminded us to put the wipes in our garbage. The toilet paper clog was inside the toilet so he did not have to snake the sewer line.
michael denham
2 years ago
Roto Rooter Portland quickly responded to a sewer blockage (ewe) and was onsite within the time they had specified.Brooks quickly had the situation resolved and was also mindful of Covid-19 protocols.Thanks Brooks 👍🏽
Christina Griffin
a year ago
Appreciated the same day service RR was able to provide. The technician Abe was wonderful to work with! He was very clear upfront about the work and cost. Kept me updated along the way and was very good at communication. He was quick and efficient. Completed the task timely and showed me what was done. I really appreciated feeling like he wasn’t just there for a job, but took the work head on with a positive attitude. He was Covid safe and treated me with kindness. I would welcome him into my home again for further repairs needed.
Nancy Cooper
8 months ago
Jerry knows what he’s doing. Ended up sending a camera in the pipes to find tree roots growing in. Bored them out to fix for now and gave us details for next steps to permanent fix within the next year. Glad to know what’s going on! Thanks Jerry!
Noah Kirshbaum
3 years ago
Ryan and Jesse were awesome! They helped me with my repair and taught me how to clean and maintain the parts in between service appointments. I will call them again for sure!!
Very knowledgeable worker on time and tackled the problem right away.
Had an older home with a kitchen sink that is mixed galvanized and abs, my usual snake was not strong enough to clear the problem so I called them up!Was more expensive than I was expecting, but I also needed a working sink ASAP. It does come with a decent warranty.Service tech was awesome when she arrived. Lots of helpful tips while she cleared the problem up!
Mark Peterson
a month ago
Scoped drain lines with a camera and discovered location of issue. Had landscaper remedy.
Kordel was professional and efficient.
Ashley Fungone
a year ago
Abe was amazing! He came over last minute the day before Thanksgiving to fix our sink and garbage disposal and got it fixed up within an hour at a great price. Couldn't be happier with the service and would definitely specifically request him again if we ever have an issue.
Renee Whitlow-kim
a year ago
Abe was super friendly and professional, explained step by step what he was doing. Would definitely recommend this company due to Abe’s wonderful customer service!
Chrystal Jones
3 years ago
Greg showed up early, he seemed very knowledgeable, explained what he was doing and why. Also gave some tips on how to avoid my pipe's backing up in the future. Before he left he asked if I wanted him to look at anything else, and he gave some helpful advice for my other sinks as well. Extremely happy with my service today! Thank you Greg!
Abe showed up at my door with a friendly and positive attitude, he explained the whole process of clearing my clogged utility sink drain. Then he got busy getting the problem resolved and after short time everything was working. Abe bad good advice about taking care of my dreams in the future. The service cost more than I planned but it was done well and quickly. I had a good experience working with Abe.
We worked with Abe and had a great experience. The service was efficient and helpful. Would highly recommend.
Great job very professional
Candace Foster
2 years ago
Abe did a great job! He was professional, courteous, and was thorough.
kathleen conway
9 months ago
Jack came out to unclog one of our outside drains. He explained exactly what he was going to do to get our drain working properly and how much the job would cost. After unclogging our drain, Jack gave several helpful tips on how to prevent future clogs. Not only was Jack professional, he was also personable. He was friendly and kind. He left me with a smile and a happy feeling. Jack is the reason Roto-Rooter will be my go-to rooter company from now on! Thank you, Jack!
Emma Brumenschenkel
a year ago
Abe came and quickly helped unclog our drain for us. He was very friendly and informative.
Kitchen drain was clogged, unable to clear with a homeowner type snake.
Alex Witsberger
2 years ago
Abe was extremely professional in fixing our kitchen sink pipe from the 70's. Didn't push any promotions. And did everything he could to protect the floors and things around
The company set an appointment on the phone for 12:30 to 2:00 and would not give me an approximate price on the phone. They called back at 1:30 and said they were running 2 hours late. When the guy showed up he called me on phone and said the price would be $472. And that's just to unclog a main drain to the street 55' long. It was too late to call anyone else at that point and so I was stuck paying about 4 times what it should have been. It took him about 30 minutes to unclog the drain. He did run a scope down it and found some roots and a depression in the pipe. He said the company would be sending me a quote for repairs. I can hardly wait to see the price for that.
If I could give them 0 stars, I would. They are AWFUL! One gentleman showed up FINALLY after being pushed back 2 days only to tell us he had to come back the next day with another guy because he couldn’t carry the equipment down stairs by himself. When they showed up the next day, ONE guy carried the equipment down the stairs. They ended up scoping the wrong drain. They did get the drain unclogged, much to their own surprise, but ended up breaking the back flow valve in the process. They also claimed to have taken video of said pipes. When they were done, the guy who stood around and did nothing told us that we basically needed to repipe our entire house because the pipes were caving in on themselves. He told us it would cost $10k and asked when we wanted to schedule that service. We declined because we weren’t able to just pull out $10k at that moment. I called a few times to try and get copy of the video they supposedly took but they were never able to produce the video nor did they ever bother to call me back. A few weeks later, the drain clogged again. This time we hired an actual plumbing company. He scoped the correct drain and told us whatever Roto Rooter had done had broken the back flow valve and we would have to drill into the floor to access the valve to replace it. Once we found out that Roto Rooter had broken the valve, I called to let them know what happened. I kept getting told I would get a call back from the manager but never did. It took about 3 phone calls and a nasty attitude for anyone to do anything about my complaint. They didn’t care about what they had done. They didn’t offer to cover the cost of getting what they broke fixed. They basically laughed at me when I told them it was their fault and should offer to help. They are scam artists and I will NEVER use them again. It ended up costing us $2000 to unclog a toilet. Ridiculous. Also, the pipes needing to be replaced; wrong. Good try though, Roto Rooter!
Super awesome service. Techs went anove and beyond to make sure my problem was solved.
We had a complicated sewer pipe situation created by the original builders of the house in 1993 and Roto-Rooter helped us all the way through the process. One team figured out the original plumbers re-routed the main sewer line out of the house to avoid a rain drain, but ended up sloping the sewer line down toward the house! When the second team (Christian and Kyle Fitzgerald-Sansom) were excavating they discovered the plumbers also sloped the rain drain toward the house! Christian and Kyle did a terrific job fixing everything, re-filling the holes, and cleaning up the entire area. They also encouraged me to watch them scope the line all the way to the city sewer. I can't thank Christian, Kyle, Jeremy, and Megan enough for their professionalism, skill, and job very well done!
Jared was quick and very professional. Thanks, Jared, for your help today.
Abe is an outstanding plumber for Roto-Rooter. Very polite and worked quickly. Would highly recommend him to others.
Roto Rooter showed up within a few hours of calling them, and were easy to work with as a homeowner having repairs done on a rental house in a different state. The technician, Danny, was prompt and professional and took care of the issue in under an hour. Thanks for the good work!
Jared was prompt, professional, diagnostic, deft and educated me!
I spent 700 dollars on a service that did not fix the issue, and the service person took pictures of my possessions inside my home without asking first. Now I'm wondering what else he took pics of without asking. I want my money back.
Really friendly and professional did a great job
Kristen Tesch
2 years ago
Daniel was kind and professional. Explained the whole process and was even patient with my nephew who was sitting back a safe distance to watch him work. Highly recommend him as a technician.
We had a downspout that had been clogged for a while. I had cleaned the gutters but that downspout still wasn’t draining. There is a blue spruce growing next to it so I assumed the roots were clogging the foundation drain and we would have to pay them to cut out those roots and repair the line. Eric came out, he was very personable, polite, knowledgeable and explained all of our options in detail. He checked the downspout and the entire drain system with me only to discover the downspout was clogged below where I could clean it. There was no charge for his time and effort. It was one of the best experiences I’ve had with getting an estimate from any of the services we’ve needed for our home. I will definitely call on him the next time I have a plumbing issue. I would have to say Roto Rooter is definitely one of the best!
Great technician. He was very professional yet personable, careful of our home, described the whole process and absolutely fixed our drainage problem. Plus, he liked our dog who was curious about what he was doing in our house. The dog gave him 5 stars as well.
MaryAnne Katz
3 years ago
The tech, Daniel Nelson, arrived quickly and fixed my blocked sink quickly, too. He was professional and polite. I would definitely use them again.
Stephenie Dixon
3 years ago
He came quickly. He answered questions. He fixed the problem. He was respectful.
Brooks was very helpful and got the job done.
Stevens Orchard Apartments
3 years ago
Roto-Rooter is always our first call when we have pluming and especially water clean up issues. I have used the water cleanup group on many jobs and they provide fantastic service and their work is great every time.
Jonathan Pierson
a year ago
Abe DeAnda was awesome! Super personable and friendly. He was very professional and I enjoyed having him in my space. He worked quickly and respectfully to get my pipes all cleaned out and working properly. I would highly recommend him to anyone who needed this type of work done. Abe gets a 10/10, Roto-Rooter gets a 5/10 just because of the $315/hr price tag. If Abe is not making half of that I am not happy. He is the customer facing wheel that keeps that company rolling and I have the sneaking suspicion he is not making what he is worth.
Brandi Matherne
a year ago
Extremely polite and considerate. Informed us with details. Highly recommend!
Julie SIfuentes
2 years ago
Very responsive, thorough and great communication!
The service was good. I was given a four hour window of you coming, but after that time elapsed I still had not heard anything. It would have been polite to have been notified of the delay to coming out.
Sarah Danielson
2 years ago
Roto-Rooter is lucky to have Abe! He was fast, friendly, courteous and knowledgeable. He quickly got the line unclogged and cleaned up after himself.
Our person was very helpful and friendly and evaluated our exterior drainage issue. We agreed to monitor the situation and assess future needs when they arise!
Cheryl Edwards
2 years ago
The whole process what was excellent from start to finish. They did a great job at explaining the cost of service and how it would be handled. Josh, was the plumber who came out and took care of the blockage. He was very professional and went above and beyond. I called after hours to ask some questions, he returned my call right away. After the service was completed, I forgot to remind him of the Senior Discount. I called him back, and he said it would be taken care of. I would need to call the office. Before I had a chance to do that, he had already called them and they were working on crediting the account. Now that is what I call Customer Service. Way to go Josh!!! I will definitely recommend to family and friends. Keep up the Great Job Roto Rooter!!
Abe did excellent work - he was timely, thorough and effective. Roto Rooter was a good call for us!
Sewer line cleaning was performed in a satisfactory manner, standing water could have been cleaned up as part of the service, but these days that might be too much to ask.
fernanda sousa
a year ago
Abe was the best! Very professional and efficient. Thank you!!
Thank you so much for coming out on such short notice and fixing our problem for us. The repair person was very kind and helpful.
Stephanie Phillips
a year ago
He was on time, efficient and fixed the problem.
I placed my call at 8pm. Technician was at my house in less than an hour and had my issue resolved in no time at all. Jackson was very informative and friendly. Would recommend these guys to anyone needing a capable plumbing service.
Kasia Chaberska
2 years ago
Arin was very kind and awesome, took care of everything super quick and professionally.
They cleaned out some clogs in the main line from the house to the street.
Charles Meeker
3 years ago
Jonathan Ford was very thorough and responsive to all our questions.
Abe was friendly, knowledgeable and helpful. He made good recommendations about next steps to prevent a recurrence of the problem.
ISU Superstars
a year ago
Next time I will use 3 Mountains Plumbing which charges over 4x less for the same service ($93 versus $429).Thank you, but the only resolution for prices inflated by a multiple of 4 would be a partial refund to any and all of your customers who aren't aware of market value :/
Josh, installed a new toilet. We were expecting to have him recommend a toilet and we would order it and have him come back again for the install. He made the recommendation and said he could go pick it up and install it same day! There was an additional charge tacked on to the cost of the toilet, but it was worth it to have a working toilet same day. He also repaired two other toilets we were having problems with. When we replace those toilets, I will call them to do the job! Very pleased. Thanks, Roto-Rooter!
Albert was very knowledgeable and helpful! He gave us great tips on how to keep our pipes clean in the future, and made sure everything worked well before he left. Was clean and professional, cleaning up after his work as well.
They were very fast to get the drain unclogged the Plummer was a nice guy. I would use them again
Thank you roto-rooter
Good work but I felt the cost was too high
We had terribly clogged kitchen sink in our kitchen. It now works fantastic the service was fantastic I would hire the same gentleman again. He did a fantastic job
Michele Carpenter
a year ago
Great experience! we were able to have someone out to us the day we called . Abe and Jacob were so kind, professional and explained everything as they went. They prepared our kitchen to keep it clean during the process. Thank you! Everything is working perfectly!
George Fekaris
a year ago
Would not tell me costs when I called to set up appointment. Not even a range of possible costs. Once they arrived 2 hours late, they quoted price twice as expensive as other drain cleaning services. But I was between rock and hard place, so I went ahead. The techs were polite and did a good job. But I would never use again and would not recommend you use unless you get a quote up front so you know what to expect.
Excellent service. Recommend without reservation.
Axoscorp Industries
a year ago
Abe was super helpful, friendly and made sure to address the situation as best he could!
Logan Skidmore
a year ago
Mark Mahecic and his crew were fast and efficient! A busted sewer line is no fun, but Mark made the process as painless as it could be.
Stephanie Hoessman
a year ago
Abe was great! On time, efficient, professional & took the time to explain the issue, fix & how it could be avoided in the future. He was also very courteous by wearing mask, booties & leaving the area clean when finished. I would definitely recommend.
My tech, Christina, was top notch. Right on time and in&out in an hour. On Saturday afternoon no less.
The young guys that came to clear the drain were professional and friendly. They clearly communicated during the whole process and were very efficient.
Jared was fast, informative and explained all of my questions.
Very professional, answered all of my questions, showed me what the problem was, they were on time, well-organized and were even able to help me with a plumbing fiasco that happened at 12:30am on a Saturday. Highly recommend!
El Don Hoven
10 months ago
Prompt, friendly, professional.
Daniel Spikes
8 months ago
Thought price was a little high
I have used this company for number of projects at my home, mothers and sisters. Everyone that I have with talked or to have professionsl, personality,, clean,& they you posted on going on.. This last go around was Jared - mask gloves & a Pro.
Excellent service, but very expensive!
Abe was GREAT! Super friendly and kept me informed all along the process of unclogging my bath tub drain and kitchen drain. He’s a good employee.
When i called, someone was out here the next day. Have used Roto-Rooter a couple of times, we have a few rentals in Keizer.Mr.Jacson and Mr. Jeff Orick both are great to work with. I will give both of them 5 stars. Very informative, understanding, good customer service and skills. Thank you so much, guys. Beverly Kuper.
The tech was very friendly and professional. When he thought he unclogged the drain he was thorough in his testing and found out it wasn’t unclogged. He continued to work till he fixed and then again tested again until I was convinced we got. Awesome job.
Larry Bartasavich
a year ago
The technician, Travis, did a first rate job. Thorough, clean, effective and friendly. I would call again.
511 dollars for 20 minutes of work. They showed up 4 hours late. I am a restaurant and was held hostage to pay or I had to close.
I am VERY IMPRESSED by the recent Roto-Rooter service. Jackson was methodical in figuring out what was going on with the downspouts. He kept me apprised of what was going on, updating me as things changed. He presented me with all the options, giving me the information I needed to make the best decision for the house. This was a much bigger job than he (or I) expected. I never got the impression he was eager to leave, or frustrated. He and the partner he had with him (who did introduce himself, but I'm bad with names) were true professionals!
Chris did a great job communicating and responding to the problem we were having. I appreciate his expertise and help. Great job.
Jamie Breckenridge
3 years ago
Jonathan was promp, polite and knowledgeable. Determined problem quickly and explained it to my level of understanding. Completed the work quickly and accurately. 2and time I've used Roto Rooter will recommend to friends and use next time I have a plumbing problem.
Sherrie Vaughn
a month ago
Kyle did great!!
Carissa Trepka
a year ago
Aron did a great job!
Hunter Weigant
2 years ago
Abe was great! In and out- very professional.
I think Abe is an asset to your personal. Thanks for sending him!
Our experience was great! Abe was super helpful, quick and efficient!
Travis was on time efficient and through, he did a fantastic job, if it happens again I will call Roto.
Abe was great! Very professional and helpful.
Abe was on time, thorough, and ridiculously polite!
Will definitely use this service again.
Dan Nelson was spectacular! Not only did he do a great job with our drains, he was incredibly helpful, friendly, and fun. Plus, he worked with my fiancée and I to get us what we needed. Thanks Dan!
Lawrence Wilson
a year ago
Missed the 4-hour window with no call. Had to call twice to get someone to say the tech would still come that day. Guy who finally showed up after two more hours was nice and did the job.
Daniel was very kind, fast, and helpful. He got the job done quickly and effectively and let us know what the true issue was with our drain and how he treated it.
D.L. Mayfield
2 years ago
Abe was so great and professional—several other local plumbing services had long waits and not great customer service so we were so happy Roto Rooter was able to get our kitchen up and running in an hour!
Travis was quick and Professional. I recommend him to all our Friends and Family. He deserves a Raise in my opinion.
Abe was on time and explained what he had done and the best way to make sure it didn't happen again. Thank you for the excellent customer service!
King City Sernior Village
Abe came out to what I had hoped was to unclog my kitchen drain. Unfortunately it was more involved than that, he found mud and crud in my drain pipe that should not be there indicating I have a bigger problem than just a clog. He was unable to fix it. He did not charge me anything for his time and trouble. Abe was very polite, he knew he was giving me bad news, but he went about it very professionally. If I ever do need help with a normal clog or repair, I will be asking for Abe. You should too, I highly recommend him, he was terrific!
Wayne Sloane
10 months ago
The technician, Eric, was professional, informative, and personable.
Jpsh was informative, respectful, and professional. He found a second leak and will be returning tomorrow with the parts he needs to fix it.
Greg Leflore came to help with our totally plugged Master bath toilet. He expertly used a toilet auger to clean the line. He was very kind, helpful and professional. He explained everything he was doing and what we would need to do if it didn’t unplug. He efforts were a big success !! Thank you Greg !!!
The technician was courteous and professional. He made sure that the blockage was gone and that I was satisfied with the results before he left.
Sally Griffith
2 years ago
Abe showed up in the time frame promised. He evaluated the situation actually agreeing with our previous evaluation. Then he proceeded to remedy the problem. Job well done.
Drew McKinnis-McNall
2 years ago
Showed up quickly and fixed my emergency in no time!
Jared and the company did a great job. 10/10 highly recommend.
Terry Tech#0351 was phenomenal! On time friendly informative clean and professional! I recommend him with 10 Stars and will be calling Roto Rooter and asking for Terry specifically when plumbing services are needed again! Thank you Terry for one of the most pleasant professional plumbing experiences I’ve ever had!
Tech was working on clearing the drain line from the house to the street. Worked on it for over an hour but was unable to clear it. Would have liked it cleared but just couldn't afford the $469/hour price tag
Claudia Johnson
3 months ago
Excellent service. Very effective! Happy to get such excellent attention on a Sunday. Thank you, Ryan!
He was professional and explained everything.
We would used their services again.
Jessica Silvis
a year ago
Alex was a pleasure to work with. He was very informative in what may have caused our issues and gave us his opinion on preventative maintenance moving forward. For a same day service call- all was completed in less than 5 hours. With a 30 day guarantee, no complaints here!! Will definitely recommend moving forward.
Molly Mavrolas
a year ago
Jared was great! Tough job but he persevered. Great communication.
Bad service and poor customer service skills!They gave me an appointment 1 week out to fix my sump pump and wouldn't drain the small amount of water in my crawl space. A technician showed up, gave me an estimate 1 week later but said they couldn’t fix it that same day, even though that’s what the appointment was made for. They scheduled me another 1 week out, all while the water kept filling up in my crawl space and causing damage. I took the day off of work for my appointment and was told someone will call and come between 12-4. No one called and no one came. I called them and they said they were running behind and they would be there soon, I asked when so I can plan my day and they said they didn’t know but before midnight. 😡 I waited until 8 pm and no one showed up. What a waste, I lost money taking a day off of work and these people no showed. And then the next day while I’m work, they call to tell me that a technician was on their way to fix my sump pump. I told them, sorry I’m at work and my appt was yesterday not today. I hired someone else don’t bother coming. Jerks. They made me wait 2 weeks with water flooding my crawl space due to the rain, and what a waste of water restoration and clean up because it just filled up with water again. I could have had it done by someone else instead of waiting.I will say though, their water restoration crew was amazing! I paid them separately to come and clean up the water and they were professional and efficient with excellent customer service! They did a wonderful job! An excellent crew that I would definitely use again!
Excellent service with no complications. I've used Roto Rooter several times before and will continue to call them.
An outstanding service! Very professional and friendly! The process was quick and no hassle at all.
I called to see how much it would cost to install a bathroom sink/faucet, and they said they couldn't tell me; had to pay a $75 fee for a human to come give a quote. Then the human came out and quoted me over $830 just to install a sink! The human read the price off a price sheet, that the person on the phone certainly could have said was an approximate cost. They got my 75 bucks, but never again!!!!
Louis and Megan were courteous and profession. They quickly resolved the problem and even removed hair from a sink drain at no charge.
Molly Voorhees
a year ago
Abe was great! He explained everything to me that he was doing. I tried for hours to get it unclogged and even got on the roof to go through a vent, but nothing worked. Abe came in and got it working in an hour. We are very grateful for his expertise! Would definitely use this company again!
Dan was very knowledgeable and straight to the point. Got our pipes clean in no time. Will definitely use Roto Rooter in the future!
Gary Phillips
9 months ago
Toilet was clogged. Tech came out in less than 2 hours and had the toilet unclogged in less than 10 minutes. Polite, courteous, and quick. I would definitely call again for any other plumbing issues.
Great service from LOGAN today. He came out the same day I called for a repair. Very professional and quick. I'd highly recommend them.
Abe was thorough, explained each step of the process, and gave us lots of tips to avoid future problems. He cleaned up thoroughly. Excellent work!
Nick Palazzotto
2 years ago
Abe was quick, courteous, informative, and clean. Great job!
CheriAnd Raven
2 years ago
I called at 7 pm on a Saturday night because of plugged drains and they were at my house by 9:30... now, that is service!!!
Employees were awesome, very nice ,hard worker's, found the problem and went right to work, over all they done a great job.
Elizabeth Bacon
a year ago
The technician, Abe, was really great. The service was on the expensive side, but I really appreciated I could book an online appointment and they came out the next day. And now I have a properly-draining bathtub again!
Louis did a great job investigating a clogged storm drain and got it working in record time.
ABE DID A GREAT JOB! HE WAS HELPFUL, HARD WORKER AND KNOWLEDGEABLE. PERFECT EMPLOYEE! HE NEEDS A RAISE! I WILL CONTACT ABE FOR FUTURE WORK.
John “Sproce” Gomez
a year ago
Abe was professional helpful and proficient I would recommend him
We had an emergency situation very late at night. Their response was very fast...the tech was very nice and got everything cleaned out quickly!
Excellent service, friendly technician. Highly recommend
Leesa Crandell
3 years ago
Ryan K and Jesse N were on time, quick, friendly, and delivered as promised. They exceeded all of our expectations.
Amazing and awesome service. Had Alex over twice for a clogged sink and a clogged shower drain and he fixed it without any issues. I definitely recommend him to anyone reading this.
Danielle Massie
a year ago
Big thanks to Carson at Roto-Rooter who did an impeccable job getting my clogged bathroom sink back in order. Carson was professional, thorough, keeping a tidy work space, and being very diligent about taking great care in my home. Carson even took the time to share some ways for me to prevent the issue from recurring. From initial phone call to discuss my issue, to having a courtesy call before arrival, actual arrival and service - all were wonderful experiences. Arrival and service was within timeframe promised. The service was also at a good value, which I appreciated very much. Thank you
Jennifer Blikstad
a year ago
Jared was awesome! My elderly parents’ garbage disposal failed and flooded their basement with the most fowl, disgusting mix of water and food. He assessed our problem, used a Roto Rooter to ream out the pipe thoroughly, all with professionalism and efficiency. We can once again wash dishes in the kitchen sink, which is a Godsend! There is a slow leak still in the pipe under the sink, which we can control for mow with buckets placed under there. The several plumbers we called were booked out. Jared offered to arrange a plumber to be here Monday for us, which is so appreciated! We couldn’t be happier with his services and with the timeliness with which he was sent out!
Abe was super thorough, nice, and considerate through the whole process. He came earlier than expected (which is great and appreciated) and was quick with the process. Would definitely use and request him again if we run into any plumbing issues again.
I had a clean out that was overflowing during the hottest unbearable 110 degree heat. Brooks came out and worked hard to take care of me. He couldn’t fix it and called someone who was close by to bring the high pressure machine, no extra charge. They both tried again. They couldn’t fix it but it wasn’t their fault. They marked the spot where the cameras stopped. They were great and did all they could. Had it been fixable by them, there’s no doubt they would’ve done it. I would use them again and recommend them.
We were initially disappointed that our problem was not fixed on the first visit. Then Roto Rooter sent Abe. You could not ask for a nicer guy. Thankfully he is also a real pro and fixed the problem quickly. He also took the time to explain everything to us.
Abe was great! We really appreciated how professional and personable he was! He got the job done and he was a joy to have help! Because of Abe we will most definitely be using Roto Rooter for our future plumbing needs!
Service person very knowledgeable , very good personality
The tech was courteous, prompt, observed social distancing practices, and made sure to explain what was going on, how he was going to fix it, and going forward, what to do to help maintain it.
Adrian Rincon
2 years ago
First time using this company but heard from my neighbor Deborah they were good so I decided to give them a try. Turns out she was right and the nice lad that came to help out taught me all about how to make sure my pipes were working fine. I live in apartments so the info was nice, I’ll be sure to tell all my neighbors
Abe was fantastic and informative. Very professional!!
Stephen Leckvold
a year ago
Prompt and professional, but very overpriced for what was accomplished
Eric was very friendly, professional, did good work, and kept our bathroom clean during the job. We really liked his work.The only negative was that he got misled by Google's navigation and arrived after the service window.
Christina did an awesome job fixing the clogged pipes. She was knowledgeable, and conscientious about preventing any spills and protecting my cabinets from getting damaged. She was also personable and professional. I really appreciate her giving me back the use of our bathroom sinks again. Thank you Christina!
Great service! Terry Jones did a fantastic job in analyzing and resolving the drain issues in this old 1920 farmhouse. He was very knowledgeable, professional, excellent in his communication, and pleasant to deal with -- I highly recommend him.
Kathleen Wendland
2 years ago
Jared was thoughtful and helpful, also very professional.
Taylor Samuelsen
3 weeks ago
while fixing a clogged drain, the plumber broke a water pipe and flooded kitchen and flooring through much of the house. roto rooter refuses to take responsibility. Do not use this business!
Abe was very professional and did a great job in a timely manner. Thanks, Abe!
Cristian Gheorghe
2 years ago
Abe was very professional, helpful and knowledgeable. He explained how everything worked and did an amazing job. I will call Roto Rooter again in the future. keep up the good work Abe!
John R. Shields
a year ago
The technician arrived as arranged and did a great job!
His suggestions about care of drains was MOST HELPFUL!
Quickly solved the problem with great service!
Arin came out to look at a possible sump pump repair. She determined it wasn't needed and we saved a lot of money because of her expertise. She was generous with education and even looked in on another potential issue.
Cynthia Gonzales
a year ago
Love that they offer 24 hour service which we needed. Very friendly staff and they call to keep you updated on when they are on their way
Terry was super helpful.....he explained what was going on and why then fixed the problem and also gave a maintenance tip to help avoid future problems.
Jonathan Lopez
a year ago
I want to say Thank you to Terry for coming out and saving the night. I really did appreciate him explaining and showing us the video of our main line. Terry was very professional.
Really blessed to have Terry come out today to snake our mainline, was backed up all week, was worried that our mainline wouldn't be able to be cleared but he worked on it until the issue was resolved. So many roots, and I had broke a mainline snake in it prior to calling roto rooter. Very professional, helpful and talked me through the process of repairing. I can sleep sound tonight.
Corinna Hockman
a year ago
Justin was rad. Explained everything in an easy to understand way, was friendly and helped me make the best choices for my current issues. He was great!
Abe was awesome! He came out quickly and worked extra hard to unclog our pipe for the second time. He went above and beyond and it was all under warrant! Roto-Rooter Abe deserves a bonus!!!
Linda Spatuzzi
a year ago
They kept me informed as to the arrival time of the technician. He gave me information as to what he would be doing and the hourly cost. When he was finished, he informed me about what he had done and options that would be available to prevent this from happening again. I was very impressed with Justin and his “can-do” attitude.
Jonathan Halama
a year ago
Excellent service. Terry came out to house quickly after my call. Inspected sewer and found pipe damage and roots. Terry fixed the issue for time being and arranged for follow up visit to fix problem permanently. Thanks Terry!!!
Prices are absolutely nuts and they are taking advantage of people in tough situations. Not paying $429 for ~30 minutes of work ever again unless I’m hiring Elon Musk. Should have gotten the pricing over the phone, by the time I was aware they were already at my home plus I wanted to get the drain unclogged for my roommates so I felt the pressure, kicking myself for allowing them to take advantage of me like that. I will never ever use them again and if you are in need of services even desperately I’d try and find something in the universe of sanity.My technician, Chris, was nice and so far I have no complaints on the work (other than it being at least four times as expensive as it should be).
Benjamin Nastoff
a year ago
Dan was awesome! Helpful and professional.
Thank you Abe for such a wonderful job! You helped answer all my questions and was so kind & very professional in doing so🙌 We will definately be recommending you to our family and friends!
Terry j was amazing knowledgeable and straight forward on what was wrong and what needed to be done to prevent issues in the future. Great customer service. Would recommend highly!
Thanks 😊
Abe was very professional and courteous, also got the job done quickly
Dan and Mark were exceptionally professional, courteous, and provided me with a high level of information to ensure I completely understood the issues that they came across while cleaning out a main line blockage.The helped me learn that my home had a cesspool and was not actually connected to the city sewer and different options I have to take care of my plumbing needs.They were able to clear a stubborn clog and left my bathroom nice and clean, which I greatly appreciated.I highly recommend using this service and would gladly work with these fine folks again!Thank you, Dan and Mark!
Abe was very helpful and knowledgeable and gave us tips to avoid such incidents!
I needed someone asap, and they were on it. Definitly will recommend and if needed will use them again. The guy was awesome, im very bad with names, but I appreaciate his fast and professional way he took care of our clogged kitchen drains
Melinda Wilde
2 years ago
Quick help when both duplex units sewer line clogged at the same time leaving both sides without usable bathrooms. Roto rooter was able to get someone there and cleared the drain less than an hour after I called.
marc rosenberng
2 years ago
Alex, was the individual that was our home 15mins after I called!!!He was outstanding very professional, expert etc.Please make sure Alex gets this note he’s a asset to your company!!Thank you,Marc Rosenberg
The partial clog was taken care of. But, the $280 charge for less than 15 minute job of running the snake down the toilet is totally, outrageously over priced. In retrospect, I could have just replaced the toilet for less than that.
Previous experiences with this company were very positive. This time I encountered poor customer service including not returning my calls regarding my emergency plumbing problem. Considering this businessadvertises 24/7 service & I didn't even get a call from them when I attempted to contact them was less-than-stellar follow through.I felt as if overall the left hand didn't know what the right hand was doing. Perhaps, this was simply my perception; regardless not very reassuring for a business, especially plumbing.I can't say for sure, but I felt like I was overcharged for the work that was done, which would have been OK had it fixed my plumbing issue. The phone bid came in very high, which might have been justified had it been proven I actually needed the work covered.Finally, In my experience when a customer asks for a bid on a project, they expect to see it in written form, not phoned in.4/28/2022 UPDATE: My criticism and poor rating were based on dealing with the company, not the quality of work of the technicians. They were prompt, polite, helpful, informative and for them alone I would choose 5 stars !
Elite Spine and Sports
10 months ago
The guy who came was incredibly professional, on time, and knowledgeable. The cherry on top was that he disinfected the whole bathroom for us! That was service above and beyond what I had expected.
Not only did these guys come out within an hour of calling them, they located my long lost exterior cleanout for my main line, i couldnt recommend them more, dont waste your time money and energy using anyone else
Router Design
11 months ago
Serviced two of our properties on one site visit. Very accommodating to all our Covid-19 concerns. Travis showed proof of vaccination and wore a mask at all times. Very thorough, professional, clean, knowledgeable, polite, and informative. Taught us how to keep our plumbing trouble free. Very careful of our hardwood floors and carpets, even carried dirty equipment a few feet onto tarps.Will use this service every time!
chanel sorensen
3 months ago
We needed help today, and your two man crew fixed the drainage problem.
Thank you so much!
Abe came out last night to work on a clog, he was very professional and friendly :)
Roxanne Howlett
2 years ago
Quick appointment time. Friendly service. Knowledgeable and took great care to make sure job was done well with no problems.
Abe was very professional, prompt and efficient.
Amendment to original review: Roto Rooter service manager reached out on email and phone in response to my original 3-star review. They listened to my feedback and explained that the hourly rate should have been disclosed at time of booking and they will re-emphasize this with their booking agents. Offered a discount to make up for the experience and keep me open to future business. I appreciate Roto Rooter's proactive follow up and genuine openness to feedback. +1 star for the responsiveness. Thank you!Original Review: Beware their hourly rate of $425 per hour! At time of booking, they told me about a $65 service fee which would be applied to total cost if I gave them the go-ahead. They did not disclose their $425/hour rate, and that the minimum charge is one hour, until the plumber was standing in my house. At that point, you don’t have a lot of choice unless you want to wait another week for a different plumber. Buyer beware.That said, the plumber (Josh) arrived on time, was nice and explained things clearly, practiced good COVID precautions, fixed the pipe, and cleaned up in about 30 minutes. I would have been 5-star thrilled had the job come in at $250-$275, but it was a big surprise at $450.
I was very pleased with the willingness of Justin Lopez and Mike Rushing to meet my needs for determining where my sewer line was located and whether there was a cleanout access point. Very professional and thorough.
Christina was very professional and respectful. Explained the process thoroughly and was in and out in less than an hour, leaving us with a free-flowing sink and drain. Very relieved and appreciative.
Shamel Turkey
2 years ago
Abe provided us with a free estimate.
He explained the work in detail, the two options available, and the warranty. He was very professional and very friendly. We wished him well, and told him that we may call him back.
Richard Closson
2 years ago
Jared was courteous and efficient. He checked our shower, our laundry line and even under the sink. Nothing was clogged. We’re going to have to reply back. But he was very thorough. Thank you, Jared..
Skyler Hawthorne
a year ago
Got the dain cleared out in 30 minutes
Professional and fast excellent service!
sheila springer
11 months ago
Great service, very professional.
Had a dilemma and you responded quickly and fixed the problem so far no issues
Abe gave us excellent customer service and went above and beyond in his explanation of the cause of the clog we experienced and was so extremely kind , friendly, respectful and quick! Definitely recommend this service to others because of his amazing service
Emily Paysinger
a year ago
Louis was our technician and he was so kind and helpful! He provided great education and went above and beyond to resolve our issue. He was fantastic.
Aaron Jordan
7 months ago
Terry is a amazing technician highly recommend!
Payne Family-7
a year ago
Abe was very professional. Great guy! He explained everything as he was going. Answered all my questions. Made me have great piece of mind. I appreciate everything he did. I would recommend Abe to anyone and he deserves to keep moving up in any company!
These guys showed up on time on Christmas eve! They had us up and running in 10 minutes! Fantastic!
Terry did an excellent job getting our VERY clogged kitchen sink drain not clogged!
Very personable and professional. Great job Terry thanks!
For my gutter downspout drainpipes, I contacted Roto-Rooter to unclog the main pipe that drains to the street. Technician Chris came on time, and he had the problem solved in 30 minutes. He checked all of the downspout drains and confirmed that they were clear. Great experience!
Honest and up front. Explained the process and was respectful of our house. Thanks Abe.
Very prompt on coming and fast repair. Very nice gentleman.1
Dan was amazing! Super informative kept me in the loop of everything that was going on and helped a ton 👍👍
Melanie Winters-Blodgett
a year ago
We received quick and effective service for our clogged drain. Thank you!
I had a repair person out to the house with 1 hour of calling! It did not take long for Eric to accurately diagnose the issue while also providing useful information about the rest of the plumbing system. He quickly remedied the clog in the sewer stack and the household is back in business. I appreciated the professional candor, quick response, and speedy solution. It's the second time I've used Roto Rooter and they're my plumbing go-to for good reason.
Nicholas Cereghino
4 months ago
They were professional and helped me a lot I recommend , very friendly
Thomas Janss
11 months ago
Excellent service and follow through by the entire staff and technicians! Thank you!
Wonderful service in every way. All aspects of service A+ Quality. Highly recommend Abe to represent your company. $500 ticket shock was a bargain at end. Most conscientious
Mark Hawkins
10 months ago
Jacob arrived early, communicated clearly and fixed our toilet problem.
corina Malowney
a year ago
100% satisfied!! Our service man Alex was wonderful!! He was able to answer all of our questions and fix our issue.. I highly recommend your company!! Thank you so much for all of your help!!
The tech was very knowledgeable and gif the job done ✅
The guys who work for this company are courteous and professional and do a great job. They are also trained to try to get the highest price possible for the company, this is a big brand-name company with very high prices. Their work is good, if you do not mind paying the high prices it is worth it. Otherwise I would shop around for someone with more integrity and care around their pricing.
Marliss Shelton
3 years ago
I called this morning about a clogged drain and the plumber, Dan Nelson arrived in about an hour. Dan was friendly, explained everything and did a great job. I will definitely call them again if we need a plumber.
Price was high but they worked with me. Abe did a wonderful professional job.
Abe was great! Very professional and walked me through everything he was doing as he was doing it. I will no longer be standing in 2” of water when I shower.
Had a bad blockage in our kitchen sink on a Sunday. Customer service was friendly and kept us posted on the technician’s arrival. Nathan showed up within an hour. Super-friendly, efficient and knowledgeable. Put us at ease and had it cleared in no time. Again, Nathan was terrific!
Kiianna Dahang
2 years ago
Very professorial and friendly. Did a quality job!
Portland Scottish Rite
a year ago
Great Technician, very professional and well educated about their trade.
On time, effective, and helpful
Abe did a great job clearing our shower drain. Very professional and easy to work with.
DOGG Dillenburg
3 years ago
Dan Nelson was great to work with, on time, very personable, and knowledgeable. Had our drains back in business in no time at all. Would not hesitate to call them for any drain problems in the future
Angel Grogan
10 months ago
I would like to commend the folks were here on 10/6.Erik was trainer to Shane and both were very good at explaining what the problem was and the additional needed.Jason also was helpful in explaining the next steps and what it will entail.
Unplugged our toilet. Very professional, on time, friendly & knowledgeable. I'll use them in the future if needed.
Taylor was awesome, so appreciate he's help & definitely will use Roto-Rooter again. Hopefully Taylor will be the tech😊
Called around 9am about a clogged sink drain. The plumber was here within 2 hours. Tried several different ways to unclog sink but it bacame apparent the problem was more severe than I previously assumed. He apologized and didnt charge me. Very clean and very professional.
The Technician, Jeff Orick did an excellent job of repairing my bathroom shower hot water valve. He replaced the washer and the seat. Not only that, he rethread the hot water valve cover outside the shower wall.Jeff did all this work after 8pm on overtime.
Abe was great at helping us get the main water shut off and assessing the situation.
Bp Allen Wayne Zaugg
7 months ago
Our Tech was fantastic, friendly, and certainly helpful. Kordell Kosoff was fantastic. He deserves high praises. Thank you.
Ashley Chuinard
a year ago
Abe was fantastic and fixed the problem quickly. He even wiped down all surfaces. 5 star service!
Daniel was the best! Friendly, efficient, and kind! Thanks!
Abe was quick and efficient and super professional!
Travis was great! Very thorough and professional. He explained the issue with the pea trap and what we needed to do. Didn’t try to up sell us, fixed everything up and was in and out quickly, cleanly and quietly. Highly, highly recommend!
Teresa Pugliese
2 years ago
Abe is an exceptional young man. He was courteous, knowledgeable and curious enough to locate where the leak was coming from. He successfully ruled out a clogged drain from the washing machine. I will use Roto-Rooter again because of Abe.
Christie Michelle Stewart
a year ago
Terry was a FANTASTIC person to deal with when you have a clogged toilet. He was kind, professional, clean, and a joy to chat with. He even gave out tips to keep this inconvenience from happening again. I’d call Terry back in a heart beat. Just Wish plumbing issues weren’t so expensive but regardless I have a working toilet after a friendly visit.
Leslie Bennett
3 years ago
Alex arrived prepared to go right to work on our drain. He was professional and thorough plus cleaned up afterwards. We are grateful to have had him on our team!
Abe worked on clearing the drain for our tub until it got finished. A professional job.
Chuck Harrington
a year ago
Travis arrived on time and evaluated our house, which does not have cleanup, so he pulled the toilet and ran his device through that opening. We were very glad, as a household of 8, to have our plumbing working again.l Very professional also.
Taylor was smart, clear, and a pleasure to work with.
Christina and Tad were very professional and very capable. Solved a serious problem quickly.
Kennedy Morgan
3 years ago
Heather was great with her follow-up by email and phone. Brad showed up on time and was informative, friendly, and did a great job.
Marjorie Deru
2 years ago
Daniel was amazing and incredibly professional! He answered all of my questions and was knowledgeable and informative! I would recommend Roto Rooter, Daniel, and the other wonderful team members to anyone!
Our service technician was great! His name was Abe and he was thorough, attentive and great customer service
Dean Speerbrecher
a year ago
A very good job was done. The plumber was diligent and professional.
Tyler did a great job of explaining what he was looking for and did not sell me something I did not need. Integrity and honesty are exceptional characteristics these days! Thanks
Mikhail Beloozerov
a year ago
Great experience, with knowledgeable staff member, would recommend again!
Scott Lazenby
2 months ago
The person at the call center had such a strong accent I could barely understand her. It took her a lot of tries to get the spelling of my name. Then there was some mix-up on time zones. Then the wrong repair person was dispatched (water damage, not sewer line clean out). When the right person finally came out, he got the line unclogged, but it was expensive ($500). Next time I'll use a local plumber.
George Beall
11 months ago
Fast, on time, very accomadating repair man.
Christine Santee
7 months ago
The technician, Dustin, explained what he would do, the cost involved ( high in my opinion) which was adjusted after a senior discount I asked for and described the procedure. I had accidentally disposed of a charcoal infused countertop composter filter that I failed to notice went down the disposal when I washed the container. When black, hairy appearing matter came up the other side of the sink, I thought it was cat hair, then I realized what must have happened. I used Draino which did not budge it, so decided to call Roto-Rooter.He did a great job, used the snake four times and dislodged the item in pieces then in a larger wad. He also recommended a company product which protects the pipes and discouraged the use of acid-based items. I realize all companies have very high service call fees but was taken aback by this charge. I needed my sink right away, so had to make the decision to pay up. I do appreciate the work and the 6 month guarantee.
Tech was very fast and very respectful! This would be a 5 star review, but my service was scheduled for 12pm-4pm and dispatch sent the tech out at 9am. Luckily someone was home to let him in and pay.
Tracy Perrott
11 months ago
This was my first experience with Roto-Rooter and I was impressed with the service in each step in the process. The staff were consistently friendly and professional. Jack was the technician assigned and helped diagnose the drain issue I was having. He showed a genuine interest in finding the solution and carefully explained (in layman’s terms) the issues he had found with the drain, and possible options to repair it.I feel very good about my experience with Roto-Rooter and the staff as a whole.
kauia ray-Leon
2 years ago
I received prompt professional service as well a thorough explanation of my plumbing issue. Abe was upfront and clear regarding pricing and what the service provided as well as education on prevention measures to keep my drains working well into the future.
Tabitha Prather
a year ago
Daniel was friendly, honest and fixed our problem drain throughly. He had great customer service!
Roto-Rooter answered my call right away and were willing to come within hours of my call when other local plumbers were scheduled out for more than a week. Abe, our technician was prompt and professional. He listened to the issue and gave a quote and guarantee and got to work. The backed up sink I had tried to snake with no progress for more than a day was cleared out to the sewer line. Great experience and work the cost. Will definitely call again.
Diane Cawthon
2 months ago
We had a backed up sewer line. Of course it was with a house full of out of town guests. And on a Sunday. Did I mention it was Mother’s Day? My husband tried unsuccessfully to snake the line. It was almost 4:00 in the afternoon when I called. They had someone on site in less than an hour. Our tech was courteous, knowledgeable and professional. He was able to quickly clear the problem and then ran the camera down the line all the way to the septic tank. He showed us what he saw and told us everything looked good and there were no apparent issues. I was amazed that 2 hours after I called the work was completed. I would definitely use them again.
We had a drain between the house and the street and these guys came out the same day to fix it even though it took till after 6pm.
Big shout to the field supervisor Mark Mahecic!
They were friendly and got me on the calendar quick to come look at an issue with the kitchen sink. Technician checked it out and provided a quote, we decided to take a different approach to the situation and didn’t end up hiring them.
He was great , professional and fast..
robert schneider
4 months ago
Great work, very professional!
Robert Dearborn
a year ago
Do not use Roto Rooter! Had back up, they came out and inspected and said I needed to replace a section of septic line for $3500 because there was an offset in the pipe. Also, said pump of septic was not necessary(they don't perform this service) The offset was actually a clean out in the system, nothing wrong with the line. I also DID need a pump out. TOTAL fail by RR!
I was satisfied with all the hard work they performed. I will call them again if I ever need any plumbing done.
Joshua Hadar-Ziady
2 years ago
Quick response to clear a clog past the p-trap. Not cheap, but showed up an hour after I called and fixed problem quickly. Tyler , the plumber, was nice.
Prompt, on time service. He explaned what he was doing.
Alex resolved our slow drain problem quickly. Alex is a real professional, and knowledgable. Alex did a fine job and I would recommend your service.
Dan Peterson
11 months ago
Easy and quick scheduling. Tech was prompt and courteous.
The pricing structure is not typical of plumbers. A flat rate or $460 to use the unclogging machine. Too bad it isn't hourly, but clearly it is the boon of this company.
Nicole Campbell
a year ago
Ryan HL2049 was extremely helpful when I moved into my new home and had to call him twice in a week and half. He not only gave me good advice but was able to get the problem solved and gave me some solutions to make sure it did not happen again. I appreciated his professionalism and kind demeanor!
Daniel was GREAT! Knowledgeable, friendly, and professional. Most of all, he was on time!
The gentleman That was out here was very efficient and very nice and cordial I was very happy with his performance. What I’m not happy with is he was here for 20 minutes he told me to charge for pulling a toilet is $280 which I think is ridiculous as it took me five minutes to take it off and five minutes to put it on. He was here 20 minutes I had the toilet polled and he gave me a discount and it was still $369 which I think is absolutely ridiculous your timing was great service was great your price is off the charts ridiculous.
Richard Audley
11 months ago
Technician was very professional and pleasant, found and removed blockage from sink line.
Joshua Coleman
a year ago
Greg was very clear and concise. Asked good questions to ensure he did only what was necessary to fix the issue. Repaired the issue within minutes and charged the price quoted.
Nichols and Riberakaz
a year ago
Terry was great. Super knowledgeable and very friendly very professional if I need to do any more service through rotor rooter I hope I get him for my service call
Lindsey Hartrampf
a year ago
Carson was absolutely amazing! She was on time and so professional even with 3 kids and ducks running around she dealt with my crazy household and worked fast and efficient. I would 100% recommend her to anyone! What a wonderful employee and great person to have in your home.
The service technician was exceedingly nice and quickly fixed the problem. I appreciated that he took the time to clean up after himself and explain the issue thoroughly.
Had clogged shower drain. Technician did a great job and was very pleasant to deal with. Cost was stated up front and he spent enough time to make sure the line was thoroughly clean.
Meghan Colhouer
a year ago
Abe did an outstanding job! Very professional and friendly! Challenging drain line to unclog but he knew exactly what he was doing. Highly recommend Abe with roto rooter.
Stacie Taniguchi
2 years ago
Daniel in Portland, OR was very professional, followed COVID protocols for safety, and was very efficient. I was impressed and would recommend him and Roto Rooter to others!
Tyler did a great job and was very knowledgeable. Really appreciate how quickly they were able to get someone out too!
More expensive than others I’ve used, but the technician was super nice and knew what he was doing. And it was a Saturday.
Excellent job diagnosing problem and correcting it, fast.
Andy Laugenour
3 years ago
it went really well. i think our guy's name was jared. he was very persistent, i have a feeling our pipes were weird and it was probably more work than normal to snake down there, but he did it. We really appreciate it!
Great job! Very professional and friendly
Ryan and Maq were excellent! Got a hard job done with friendliness and advice. Thank you!! Roto-Rooter pulled thru for us again!
Alex Kaminstein
a year ago
I made an appointment on Friday for them to come the following Monday and they required me to book within a 4 hour window. Despite all the lead time and long window they were still unable to make this first appointment so I had to come back from a trip early and wait for 4 hours only for them to cancel within 30 minutes of the window ending.They did reschedule for the next day and made that appointment within the 4 hour window, but it is very expensive for 10 minutes of work and I would have appreciated some better notice when they missed the first appointment. Don't recommend
Abe was fantastic!!!! Super knowledgeable and was able to unclog my kitchen sink. He kept me informed on everything he was doing and was very professional. Definitely would recommend him to anyone with drain issues.
Clarence Curl
10 months ago
Supervisor came with tech and fixed the problem same day.
Tyler Stratton
3 years ago
I would like to say the service tech Taylor Gray was very efficient and friendly. I would highly recommend him and your company.Very satisfied customer Debbie Wetzell Molalla Oregon
Kavan Magsoodi
a year ago
Abe showed up same day, identified the problem quickly and took care of our clog in short time. Very professional and friendly, would recommend roto rooter highly
Terry did a fantastic job. Our sewer line was completely backed up. Roots had gotten into the line near the street. He inspected, cleared the line, backchecked and then marked locations of the issue. This was also on a Sunday evening.
He was very professional and concerned for us and our issue.
The techs were amazing and thorough Dan and his associate were very professional and made a stressful night alot easier.
Christina was quick to respond, even on a Saturday! Very professional & knowledgeable. Price is a little steep but I expected that on an emergency call. Will call again if I have any issues.
Alohi Tombleson
a year ago
Terry was very knowledgeable and professional and got the job done quickly. He was flexible with the situation as I was not the homeowner and took the extra step to call the owners to answer any questions he had.
Rhonda Westart
2 years ago
The technician was very pleasant solved the clogged drain but it has been two weeks and still we do not have a repair for something the person was not trained to address ☹️
Josh was professional and knowledgeable. Good experience.
Brendan Keeler
a year ago
Greg was excellent and super nice. Gave a lot of pointers about best practices and such.Overall I would have liked transparent pricing. It's clear that the price is set for a pipe unclogging prior, but they send someone onsite to review to lock you in. It was $440.
Abe was very helpful, kind and quick at assessing the issue going on with my drain system. He was patient and helped walk me through what needed to be done and and was easy to talk to. Thanks Abe!
Abe did a great job and was very professional and responsive. He answered all my questions and explained everything very clearly. I am very happy that it was repaired in one day, and so our my tenants! I would definitely call them again for repair services.
Karl Petterson
a year ago
Thank you Travis! You were very professional. You were here until 9:30 at night. Thank you.
We had a stubborn clog and after trying a few things we found online, the clog was only getting worse. After calling several other companies that provide this service we finally found roto rooter as someone who was available to help. Eric arrived about an hour after I called and he was very professional. Eric took the time to explain potential things he was seeing in our home that may have contributed to a clog and took the time to teach us a few things that will actually help prevent future clogs. After he was finished I saw a noticeable difference in how fast water drained from our sink than before we noticed the clog. While I hope I never need to call Eric again, I'd be happy to work with him in the future.
Josh was one of most helpful, friendly, and professional service providers that I have ever encountered. 12 out of 10 starts for Josh.
Terry J was courteous, professional and got the job done quickly. Also gave great advice for preventing future kitchen sink clogs. Highly recommend, will use services again for future plumbing needs.
Wonder Wednesday
5 months ago
Rep was professional and thorough
Dan was awesome and very thorough! Very personal and professional.
Thank you very much.
Carl L Withrow
David Rodriguez
a year ago
Abe D. was extremely helpful super nice. Very professional and knowledgable. Will def need him back to help if anything else arrises. 10/10 would recommend!
Although the plumber was professional, says more than the dispatcher who is not only a liar, but extremely unprofessional. Original appointment was set between 3 and 5 pm. Showed up at 7:30. Dispatcher said he tried contacting me said he left a message when I asked him, he said yes. No message. So booked someone else in my time slot. When technition showed up, he told me he could of been here at 3:00 but was dispatched to another job. If your going to lie to your customers, make sure everyone is on the same page. Also tried to charge 370.00 for an hours job but technition made this right. Will not be calling again
The serviceman, Abe, was excellent! He clearly explained what he’d be doing, the cost, the architecture of the drainage pipes, best practices to prevent future toilet blockage, and the 7 day guarantee. He was gracious and kind regarding our attempts to unclog ourself, explaining how his augur was much sturdier and a larger diameter.He worked cleanly, masked and with shoe booties.Abe turned a ‘crappy event’ (pun intended) into a positive experience.
I have used Roto Rooter on three different occasions over the years. This technician Alexis was the best, very professional and explained everything to me step-by-step. Answered all my questions, and he was very thorough and polite. Alexis was on time and when he was done everything was working great and spotless. Would recommend Roto-Rooter for any plumbing needs. Thank you.
Stephania Fregosi
a year ago
Pricy but good response and good and quick quality work. I used an online coupon.
Thanks to Louis A and Megan H at Roto Rooter who helped fix our clogged toilet. Wasn't sure who I was going to call and someone mentioned Roto Rooter. The scheduling service was helpful and prompt. They showed up on time and explained the service well. They did the work diligently and all seems fixed! Thanks Roto Rooter. Hopefully don't need to call again, but would for any other problems like this.
Holly Collins
2 years ago
My technician Jared , was prompt, professional, had great communication skills, and did an exemplary job of explaining how my pipes worked, what the suggested solution would be, was up front about the price of snaking the drain. When the clog was able to simply resolve itself by running hot water through several sinks and the tub at the same time without requiring a snake, he didn’t charge me….this is why I always use Rotor Rooter…I have used them three times in 20 years…they always send professional people who are prompt, get the job done, with no surprise bill.
Events Serratto
a year ago
Abe was phenomenal. He described and performed the service flawlessly.
Daniel was very efficient, knowledgeable, skilled, and very friendly. Great experience!
Jessica Seiders
a year ago
Terry was amazing. I called yesterday (a Sunday evening) at 5:40pm, he was here at 6:10pm. My kids were wild and crazy and asking a million questions. I was super impressed with Terry and how he told the kids- go sit down and watch a movie and I will give you peppermint when I am done. And when there was something they could do he asked them to help. He absolutely did not have to interact with my kids at all. He was here to fix my clogged pipe- but the fact that he not only quickly and efficiently fixed my problem- He was kind to my kids- which is the way to a Moms heart for sure. I have always been a Roto Rooter supporter- but now I will always ask specifically for Terry.
Andrea Anderson
a year ago
Very professional. I had a clog in the line connecting my tub and sink. I am happy to have them both draining again. My only complaint is the visit that was less then a house was over 469 dollars for the service. I had clog in my utility sink last summer and the same tool was used and it cost 90 dollars. It seems like a lot to me but maybe I am wrong but wanted to share with others so you knew. Thank You
Abe was super nice, professional and did a great job.
Dan and his trainee went way above and beyond to clear a very clogged line! Would definitely recommend their services.
Maribeth Graybill
2 years ago
The problem was a badly clogged toilet drain. The clog was apparently more than 15 feet down the sewer line. Jared took all the time necessary to solve the problem, and explained clearly what he was doing at each step.
**RYAN was amazing!!** The beginning of the project was bumpy and warrants only three stars for the coordination/logistics, but Ryan more than compensated for that. He came out, gave a quick estimate, arrived with Jesse later in the week and the two of them fixed two leaking faucets in bathroom tubs (and by leaking I mean a gallon of water an hour).Ryan explained every step, involved me in decisions and came back with a broken part the following business day and took care of the rest. Now when I'm asked, I finally have a plumber in Portland that I can recommend with no hesitation!!
Eric was excellent! He was super friendly, very informative, and eased our concerns. He also gave us every option that could happen before and after his work based on our blockage and that was helpful to know even if it’s not what we wanted to hear! I highly recommend him.
Alexandra McGranahan
a year ago
Eric did an awesome job! He showed up on time, explained to me what needed to be fixed and wrapped up the job in a quick 30 mins.
L Melissa Collins
a year ago
Abe was extremely polite, professional and pleasant to talk to. He explained the issue and provided a solution and then solved the problem. Totally happy with his service.
T-Line Design
3 years ago
I could not be more happy with the service we received. Our entire plumbing of our house got clogged late in the evening before Thanksgiving. By the time we finally gave up and called them at 9:30 am Thanksgiving morning, they responded within 2 hours and we were still able to host over 20 people for a 2pm dinner. WOW that's great service! Thank you so much.
Abe was super. Friendly and respectful of property. Explained everything throughout the process
Skylar Allen
6 months ago
Shane what is extremely professional, punctual an outstanding to work with. He was able to resolve an issue that would push any plumber to the max capacity. Shane is a Great employee that works for a great company and us being out of the country and for him to be able to come in and resolve the issue was a huge stress relief. We will only use rotor router from here on out.
Abe was very professional and thorough. Gave us advice for our situation and respected the fact that we wanted to get a few estimates before making a decision.
Abe did a wonderful job very nice man would recommend very respectful.
Aaron Birkemeier
a year ago
Abe D. did a great job! Everything was clearly explained, and more extensive repairs were scheduled on site. Excellent tech and service.Fast, friendly, and professional.
Arrived promptly and unclothed our drain quickly and professionally. Technician was informative, knowledgeable about the issue we had to address. Would recommend and will use in future if needed.
Shane Lopez-Johnston
a year ago
Of course the blockage in our kitchen sink was too far for our home snake to reach. So we called Rotor Rooter. They were able to make it out fast and helped to unclog our kitchen sink sludge that has been building up for years. Abe was professional, and friendly. He walked me through everything that he was going to do and explained why it was needed. Thank goodness for the quick help we have two little ones at home and obviously needed the use of our sink. Thanks for the help Rotor Rooter, and thanks Abe.
Bergen Erickson
10 months ago
My tech was awesome!!
Mathew Anderson
11 months ago
Jack was great. Very personable and did the job quick. Only took him about 30mins to resolve our issue.
Patrick Tomter
a year ago
Very responsive service, competent, clean, and efficient unclogging of drain.and cleanup of the site.
The service was great, but way overpriced. $1100 to determine that the shower drain was leaking? I was expecting about 1/3 that.
Natalya Anderson
10 months ago
Kordell was great he was here with in 2 hours and got the job done fast.
Luis A. Diaz-Archila
a year ago
Your employee, Eva (for Evaristo) is a kind, very professional individual with high quality customer service and a great attitude. Very thorough, knowledgeable and willing to give his best. I’m concerned only about the $$$ I had to pay although I understand a big company like yours has huge overhead costs.
Diana Allen
11 months ago
Technician Eric was very professional, knowledgeable and friendly. It was a pleasure doing business. It was an emergency type situation with kitchen sink and garbage disposal plugged. .I called at 9,:30 a.m. and technician arrived by 1:00 pm with such short notice. Awesome Job
Michael Kolodge
a year ago
Ab was great I would recommend him any time very professional 👍
Mikee Smith-Hawley
a year ago
Abe was great! He was very thorough and had a great attitude while doing a dirty job! Thanks Abe!
GabsterTha Dabster
3 months ago
Very professional. Left the sink cleaner than when he found it. Solid 5 stars from me. Will use this service again if needed.
Called to unclog drain in tub. Also to fix spinning faucet handle. Two crews showed up. Couldn't fix handle. Broke screw's holding overflow cove on. Spent and hour trying to snake. Said they couldn't fix it with no recommendations on who could or next steps to take. Tub used to take an hour to drain. Now it takes 10-15 hours todrain. Never again. $300, and it was worse
Very nice guy was very friendly and very professional. He was awe some!!!!!
Outstanding service thanks to an incredible tech. Dispatch was automated and easy. The technician Terry was a true professional who resolved the issue explaining what was happening throughout the process. Not only did he resolve the immediate issue, but he ran through various diagnostic steps to try and identify the source of the problem so that I can address them with my builder. I'm very appreciative of Roto-Rooter and my experience with Terry who was knowledgeable, thorough, communicative, and professional. I'm very satisfied with the whole process. Thank you, Roto-Rooter!
Dylan was pleasant and professional and I would request him again if I use this company again. Not sure if I will, as I had an appointment Monday that was rescheduled, then no showed, then rescheduled again for today (Wednesday) for a 9-11 time slot. I needed to call again at 1115 after a no-show and was told my service man was late in a meeting. He showed up at 1350 and did a good job. My complaint is with management and empathize with the service personnel put into these types pf awkward positions. Customer time is valuable too!
Abe and team were very prompt, professional and knowledgeable
$500 FLAT FEE for cleaning ONE drain!!! $250/each additional drain. They refuse to tell you this before the tech gets there, probably assuming that by then you just give up and let them do it at that outrageous price. Here is what they said, which was quite misleading because I assumed flexible pricing: Roto-Rooter does not quote prices over the phone or via email (you won't find pricing on our web site, either). Our drain technician will come out to assess the job in person, and provide a firm price on site.
It's clear this place has some issues - our scheduled person never showed up. When I called, they said he had gone home for the day because he was awaiting landlord permission and payment. We own the home, and he never showed up so I'm not sure what we would have paid for. Guess he just decided he wanted to be done for the day.I'm still giving 4 stars because the company still sent someone out the same day, and that person (Alex) was great! He explained everything clearly, and was very friendly and professional.
National call center, vague responses, extremely overpriced. Would not recommend. Do your research, call a local plumber.
denise mattson
2 years ago
Nicholas the service tech was very prompt, extremely polite on the phone, and had answers for all of my questions. Called with a quick quote asking if he could proceed with the service, then called back with a report once drain was cleared.
I was amazed at how quickly they responded. Abe was exactly what we needed! He unclogged our drain quickly and went the extra mile to get the job done. Very happy with the service!
Dan and Coda were great, fixed quickly and were fun to chat with in the process!
Prompt, friendly, and efficient service. Definitely will use them again.
Hrishikesh Bhalwankar
11 months ago
This company and their tech team is simply outstanding! This is my 2nd experience with them and I would highly recommend them!
Abe was very professional and fast!
Terry was knowledgeable and professional
Nathan Hoessman
a year ago
Abe was incredibly professional and thorough in his work. Would highly recommend to anyone.
Roto-rooter was amazing. They came out within two hours and Dylan the tech was fantastic and very professional. He fixed the problem quickly and explained everything to me perfectly.
Faith Alexander
a year ago
Sooo expensive. I hope it works. I was hoping to do all the drain around my house. I could only do a 1/4 of it. I could not justify $650.00 hour. Ridiculous! Guy was nice but too expensive for what you get.
Called after a clogged pipe was causing water to rise on our bathtub. The person who showed up was prompt, professional, and handled the challenging clog in our 100 yr old house with creativity and ultimately success. It was a relief. Great company and employee!
Terry was on time, explained everything to me so I could understand what was going on and gave me tips to help prevent future problems
Kelley and Damian Lynch
a year ago
Friendly technicians and fast service.
Abe was on time, knew exactly what to do, and super helpful. Thanks!
My Drain tech Dan, was awesome. He took time to explain the problem, how to prevent same problem in the future, and of course fixed the huge clog in my drain, which was 25 ft from my bathroom. He was polite and respectful of my personal items not to damage anything, and watched that my wood floor didn’t get any more water on it. I would highly recommend this company, and any future problems, I will ask for Dan.
Eric C did a fantastic job. He explained to me exactly what the issue was, how my pipes are connected and how to do a few maintenance things that will help to keep pipes flowing smoothly. He answered all of my questions and was so friendly and professional. He is a great asset to your team. Thank you. I will recommend RotoRooter to others.
doug harriman
a month ago
Our tech Shane was awesome. Job was tricky and he worked really hard to get it done. Kept me informed on progress. That guys is a keeper. Shane gets 5 stars.Removed on star for communications. We got a text that Shane would arrive in 30-45 min. Turns out he was coming from the other side of the metro and there was traffic. Took him 1.5 hrs to arrive. Your system should include traffic in the ti e estimates and update if the traffic situation changes.
Rachelle Bagley
a year ago
The service man quickly cleared the sewer system after locating the correct clean out. He was friendly and thoughtful in explaining the steps he was taking to solve our problems with our sewer system.
If not for desperation of a holiday weekend, we would have never agreed to the outrageous prices to have our drain cleared out. They get an extra star for getting someone out when nobody else was available, but knowing what others charge for this service made this a very tough pill to swallow.Next time, we'll just wait the extra few days to have someone out who doesn't take advantage of people for outrageous prices. Yes, we paid it, which is on us... but had we not needed it done because of out of town visitors arriving that day, we would have very emphatically declined.
Service was outstanding! Abe was professional and knowledgeable. A+
Abe was courteous and considerate and did a great job
Abe got the clogged sink fixed and was very timely, professional, courteous and friendly. Did an incredible job, very thorough--highly recommended!!Christopher is a miracle worker. Very pleased with service and the professionalism. Addressed problem right away and fixed it with ease. Thank you!
They were very responsive and quick. I would recommend them 100%, thank you Roto-Rooter and Salvador was the best!!!
Russ Cerniglia
a year ago
Ismael did a terrific job of finding the problem and correcting it. Very concerned and explanatory of the problem.
Amanda Sundby-Banry
2 years ago
Extremely fast service and very thorough work. They got my old house’s drains working better than they have in 20 years! Very professional, yet personable and enjoyable people to work with.
rick fitzgerald
a year ago
Terry was outstanding. Tried to save me money by doing several extra steps, but in the end when they didn’t work, still solved the issue (which unfortunately will be ongoing) and gave great advice for future incidents.
This company is Amazing! Excellent customer service! I am so happy! I will be using and referring this company to everyone. I can not say enough about Jeff Walker and Tjader if I could give them ten stars I would. They came to my home to find a possible leak, that was impossible to find, but they stayed on it with great attitude and professionalism. They went above and beyond the call of duty. They treated me like I was a part of their family. They took excellent care of me, making sure that I understood everything that was going on. They were patient and thoughtful. Because of their superb customer service, I will be a customer for life. You cannot put a value on that. Kudos to both of you. You most definitely represent your company well. Please give them a raise they deserve it. They make your company Outstanding!
Mike Vandewege
11 months ago
Plug drain in washing Machine drain sink was plugged and did not drain. Kordell was awesome showed up on time and unplug the drain was very polite and professional would hire him again
Heather Burdine
a year ago
Fast, friendly and professional!!
Jared was very helpful and professional. He explained everything clearly and got us up and working right away.
Abe did an awesome job and was very helpful with our questions.
The repairman was very professional and performed the job of unclogging my toilet quite quickly. I would use Roto- Rooter again if other plumbing problems occur.
Caitlin Summers
2 years ago
They arrived in a timely manner and kept me up to date as they were running bit behind schedule. Daniel was professional and courteous came in and unclogged the toilet drain and no issues.
Russell Diarmit
a year ago
Verry helpful and very knowledgeable about what he did informationable thank u
Terry was the tech that stopped by. Very knowledgeable and handled the issue quickly. Great job!
Thomas Riddering
2 months ago
The Roto-Rooter guy did a great job clearing my sink drain and was gone in half an hour, for which I paid $425.00 $850.00/hour sounds to me like an unjustifiably steep rate! I hope my guy got paid just as generously.
Abe was very personable and professional. He explained exactly what the problem was and how he planned to fix it. He was successful in unclogging my pipe and everything is now draining well and I can go back to living a normal life! He wore a mask and disinfected the area in which he worked.
Abe did a great job helping us resolve our issue.
Jack came out and got our clogged drain cleaned. Here worked very hard on a very hot 90 degree day until he finished the job.
Jack was professional and quickly fixed our problem.
Abe showed up and was very thorough in his explanation of his services and was extremely professional. Following our initial conversation he explained exactly what he was going to do and what equipment he was going to use... Then proceeded to unclog our drain. As it turned out, the plug was 40+feet downline! Abe cleared it with ease, explained how to prevent this from happening in the future, and cleaned everything up and left with a smile.I recommend Roto Rooter and will use their services again should the need arise for any of my properties.Cheers,--DB
Airan Ceballos
a year ago
We were able to get same day service. Abe was our clog technician. Super friendly, very efficient, explained everything to us and answered any questions. Very professional. He felt like a friend at the end of the appointment. Would highly recommend the company and especially Abe.
Virginia Tappenbeck
a year ago
I called Roto Rooter about a clogged drain. They said they could have someone over within 4 hours. Abe showed up early and got right to work after explaining the entire process to me. I was very pleased with his work and would highly recommend Roto Rooter to our friends. Abe followed all COVID protocols and put up with my hyper dog.
We received service within 3 hours of requesting help. Megan was the repair technician . She was very personable, extremely helpful, and performed the service competently. She assessed the cause by checking all possible causes including three floors of our home, isolated the cause to one of two possible places, explained the repair process she would use in a logical and understandable manner, then began the process. Megan completely resolved the problem in a timely manner. I would highly recommend the Happy Valley, OR, RotoRooter group and Megan in particular. Thank you Megan H. #1930.
in and out quickly. He even captured our escaped cat no charge
Abe, our tech was amazing. He was super communicative and very thorough.
Technician was very helpful and on time.
They state 24/7 emergency service. I just called because I have several broken domestic water lines. I was told the soonest appointment is November 15th. Excuse me, what? That is hardly emergency service. Am I supposed to go 2 weeks with no running water? I suggest you remove the Emergency Service from your website and advertising. Horrible.
Karie Bourdet
2 years ago
Great, friendly, punctual service. Our sink is working again!
Scott Guthrie
2 years ago
Abe was amazing! Great personality & great communication
Came out next day, tech was friendly and professional and prob fixed. I’ll use em again.
Very professional and nice! Cleaned everything up nicely! Quick and excellent service!
Tristan Kruzen
a year ago
Abe was very friendly and professional. I really appreciate his expertise and expediency with which he was able to fix our problem. I hope they give him a raise cause he deserves it!
Belinda Barmore
2 years ago
I liked the fact that they were able to do same day service, and they called me with technician's lead times. I will use them again if we need it!
Eric C. Completed the service of clearing the sewer line. He was very friendly. Knowledgeable. And fast. If I ever need roto rooter again. I will definitely ask for him to do the service. The lady who took my call was also very nice. Listened to everything I said. And was a great help. Thank u so much to you both for all ur help. I would definitely recommend roto rooter to anyone.
Miguel was our plumber. He was very polite and explained things well. Very trustworthy. We did not go forward with project because we thought quote too high.
Cameron Stetler
a year ago
Extremely professional and very friendly. Matthew was honest and I will request him for any future services on our new house. 5 stars isn't enough!
Wayne Centrone
a year ago
Knowledge is indeed a pathway to freedom. You know the adage - give a person a fish and feed them for a day, teach a person to fish . . . Okay, okay, enough with the pseudo-philosophical start to this review. In all honesty, here is the deal - Roto-Rooter . . . is . . . amazing.We'd been having a sort of sluggish drain issue in our master bathroom for weeks. In an attempt to solve the problem, I had already had a plumber out - to no avail. Everything was customer-focused, from the moment I logged into their website, to the confirmation phone call from the dispatcher, to the friendly and incredibly kind technician.Eric C., the Roto-Rooter technician, showed up at our house early. He waited patiently in his service vehicle while I hurried home from picking up our daughter from school and then politely told me what a goofball I was. No, he did no such thing. Instead, he walked me through the steps to rectify the problem on my own and taught me the measures to prevent the issue from recurring. He was thoughtful, courteous, and ever-patient with my ineptness around tools. Oh, and the pièce de résistance - he didn't charge me anything. Wow! Talk about genuinely customer-focused services.I will never, ever go to another plumber again. I am entirely sold on Roto-Rooter and can't speak highly enough for Eric and the kindness he showed. Do yourself and your house a favor - call Roto-Rooter before you try any other plumbing group. You will not be sorry.
Our clogged toilet problem was solved within 2 hours our first call.
lawrence ferguson
a year ago
The Technician showed up early, which worked great for me, He was quick and very professional. Great work We are so thankful to have it done on Christmas Eve
We had a house full of guests and a major clog that was backing up in all bathrooms. Christina showed up on time, explained my options, practiced good social distancing and was very professional. She was fast and got us back up and running in no time. Everyone was ecstatic and Thanksgiving was saved. Thank you!!
Tyler Sammons
2 years ago
Just had an excellent experience with Roto-Rooter Portland.I needed some annual maintenance done on some sewer lines, and it had been on my to-do list for weeks. Decided to call and set up an appointment this morning at 10Am. It is 11:38Am and my service is already completed. That should say a lot (I figured I would be scheduling an appointment for some time later this week!).The technician Greg L., was knowledgeable about his trade, and extremely efficient, and even had great suggestions for preventative measures moving forward. I will be requesting him by name next time.Additionally, I will add that Woman who received my call at the call center was also friendly and efficient.Not all my Roto-Rooter experiences have been this good, but today y'all catch a win.
Dena Youngblood
11 months ago
I’m a hair salon owner & we had an issue with our shampoo bowls not draining we tried snaking it ourselves but the clog was too far down for us to reach! We had called another plumbing service on Friday but couldn’t get us in until Monday. But then they never showed up for our appointment time so we called Roto Rooter & explained the issue they said they will get someone out there today with 3 hr window! He arrived in that window time & got our pipes cleared of a massive hair ball. Thank you Roto Rooter
Abe is very professional, friendly and quick to respond to my inquiry. He was able to resolve the issue quickly. Thank you!
Christophe was friendly and quickly solved my problem. Decent rate too!
Everything went well however I was surprised at the cost but I didn't compare to other services so I don't know if it was above what's normal.
Stephen Gagnon
a year ago
They were very professional and did an amazing job.
Michael Gettel-Gilmartin
a year ago
Our need was urgent (sewage in basement) and Roto-Rotor dealt with it in great fashion. They gave us a two-hour window and kept us informed throughout of the technician’s whereabouts.Once she arrived, Carson (the tech) diagnosed the issue and called for back up (Jacob). The two of them worked diligently to pass a cable 90 feet down our sewer line and worked until the line was unclogged. They kept us informed at every step about what they were doing. Included in the scope of work is a second visit by a supervisor who will use a camera to inspect the line and see what the underlying problem is.I was impressed by the hard work of the technicians and their persevering to make sure the job was done. They worked from 7:45 until 10:15 PM
Abe was very helpful, informative and personable. Took his time to explain the issues and went over all of my options. Very glad I chose Rotor Rooter.
Okmi
andrea anderson
a year ago
Good service. Professional and quick. Price was triple what I have paid in the past. 500 for fixing a clogged drain.
Abe was professional, informative, and efficient!
Thomas Bunnell
a year ago
Christina was my technician, her communication was top notch throughout the whole process. From start to finish she provided a great service and had highly beneficial information.
Technician Arin (Tech# 0190) came to our house right on time. Arin wore a mask all the time and fixed our bathroom sink shut-off valve leak in 5 min. While we asked if the shut valve needs to be replaced, Arin gave us an answer that it is not necessary since this valve is typically fixed without on/off all the time. Only a minimum fee of $69 was charged (Instead of changing the valve and charging more). Honest, professional, and knowledgeable person. Great job. ☺
Cassie Beadle
2 years ago
Abe was our technician today! He was kind, professional and all around awesome! He ran the snake through the drain a few times to make sure it was clean, then made sure it drained properly and the job was done! I highly recommend using Roto-Rooter for all your drain needs!
Austin and Darius were great. Professional and personable.
Timothy J. Marsh
7 months ago
The guys put the camera into the lines and did a great job finding the issues,
Kayla Carson
5 months ago
Multiple push back over the past few days. They haven't been able to show up during their 4 hour windows. Going on Day 3. Update - they came finally... got their cable stuck in the drain so they cut it off and are leaving it there 😳 this was a really weird experience..
alyce slaughter
a year ago
Drain issues. Service was good, but after the clog was cleared and $469 later, they said I needed a new toilet and they didn't do toilets.
Jeff Bonnichsen
2 years ago
Johnathon was great. It gave him trouble but he kept at it and got it to clear. Very satisfied with his effort.
Daniel is a life saver, we had a back up in a part of our house. He has it fixed in no time by clear the back up. He made sure everything was running well before he left. It’s really nice seeing someone who cares about his job and the clients he’s helping. He gets an A + in our books, thank you Daniel and Roto-Rooter for taking care of us the same day we called in!!!
Almost $500 for an emergency drain unclog seems ridiculous. All websites says the average cost is $25-300 and this is even past that. I guess we could have said no, but they knew it was the only working bathroom in the house and we needed it done. It took 5 minutes. Never again.
The technicians were very helpful and very nice and explained everything and fixed my problem
Extremely overpriced. The man who came in to fix the problem was great, but a $500 minimum call-out charge feels criminal. Call someone else.
Debbie Sattergren
a year ago
First we were given a time frame of 8 to noon. Then at 11 I got a call saying the technician was running late but would be here. Then at 1:30 I got a call saying he was on his way and would be here within 30 minutes. At 3:30 my husband called back and in a 20+ minute run around call finally got the answer that the technician was 10 minutes away. He showed up 30 minutes later and informed my husband that the equipment he was using was old and he had spent the day getting it repaired so that he could do the work of flushing our underground drains. All this and we got to pay over $600. Now we are back to waiting on a bit to fix the pipe that is broken. I don't think that the office side knows what the work side is doing. There is a major amount of communication that is not being done at all and someone needs to step up and take on the task of fixing it.
Maycie Lamb
10 months ago
Was sold a service that fixed nothing.We expressed our concerns with the fact that a “clean out” may not fix the issue we were having with our old cast iron pipes.Service man assured us it would resolve and if he didn’t think so he would tell us. After everything, we were told everything was good to go. Not even 20 minutes after he left, the issue returned and started to flood our kitchen.Spent $500 for a 15 minute “fix” that resolved nothing. Extremely frustrating to say the least.
gary holland
11 months ago
Two guys showed up were very courteous went down ran a camera through my sewer line found no problems told me I had nothing to worry about very professional.
Travis was professional and got the job done fast. He was also very helpful with advise on how to keep the problem from happening again
Rebecca Olson
2 years ago
This was my first time trying Roto-Rooter and it went really well! The plumber took the care to diagnose the issue and explain it to me in a clear and non-condescending way which I appreciate. I ended up learning something interesting about my house! The drain was cleared in no time, and it's been working great ever since. Thank you!
Louis was great to deal with - very kind and explained all the details for me. Thanks!
Shane
I'll make a long story short: the whole process of having Jackson and his team come out to tackle a huge issue was made virtually painless by their very detailed explanations, great customer service and timeliness-what they could help, anyways. Totally impressed by the service and care.
Professional work, attentive service, knowledgeable on the work he provided.
Could have been more timely but it was the end of the day and things (no pun intended) back up. Technicians were great. Great group of guys and they didn't do any unnecessary work.
Linda Eklund
9 months ago
Did a great job.
Terry was awesome, so friendly and nice. Explained everything that was happening and talked us through next steps.
Steppen Louve
2 years ago
Abe came for an estimate about a bad smell coming from a closet which I thought was sewage. He didn't find any leaks but the smell could be coming from an old furnace in the crawl space. He was very kind and tried his best to help me figure out my next steps, including making a phone call to provide me with recommendations. Oh, and there was no charge for any of this!
Getting a technician out took longer than expected- I was told 1-5 pm... then after 5... then the next morning- but they fixed our drain clog and helped us understand a leak issue that we were seeing. I appreciated their thoroughness: they were good about following through and double checking after the initial fix for any leftover clogging or debris.
Kate Gallagher
a year ago
Showed up as promised, very pleasant and quick.
Very friendly on the phone and in person. Fast response time. Expensive. Expensive. Expensive. Tech was nice enough to give me a discount, but $350 for 30-40min of work seems unreasonable. They'll be the last place I call for a plumbing issue UNLESS I need immediate repair, then they'll be first on the list.
Let me start off by saying we have used Roto-Rooter in the past on several occasions. So when we had a shower that wasn’t draining it was a no brainer to have them help us out again. The technician showed up for our scheduled appointment and in less than 30 minutes had the drain working as it should. The bad, they charged us a flat rate of 469.00 (more than double the cost of the previous repair for the same issue) no change in rate for the easy fix. I called in and was told a Manager would call me, which he did. He stated that was the correct flat rate charge and no room for flexibility.I work in the home service industry, we also have a flat rate service fee (substantially less than 469.00). We frequently reduce the base rate depending on the amount of time it dtake in relation to our base service call time.It is extremely unfortunate when corporate greed overrides the value of services preformed! We will never use Roto-Rooter again and I will make sure my friends and family do not use them either. I feel it is my duty to inform as many people as possible of how this company is charging their customers. Shame on you Roto-Rooter!
Austin Kroeger # 0568 was polite, respectful, and thorough. His attention to detail and commitment to doing all he possibly could were very evident. He went above and beyond.
Shelly Korolewicz
a year ago
Greg was absolutely amazing. He went above and beyond and we ate so incredibly greatful. We will be forever customers.
After trying retail products Master Plunger and Rid-X liquid, and following the instructions carefully, neither unclogged our biffy. But Logan came and had it freed in under two minutes! Great job!
Shane was awesome, it wasn't at all easy to access our clean out, but he got in there and got it all cleaned out.
Jared has good customer service skills. I would recommend him to anyone need these services.
Lillian Kruzen
a year ago
Abe arrived on time and quickly fixed the problem for us. He was kind and professional and offered us advise too.
I was very impressed with the work that Mark and Greg did they were very professional and nice
Barbara McKinlay
2 years ago
Brooks was terrific at his job today.
Shelly Prothro
a year ago
Greg and Louis provided us top notch service and have for sure gained life long customers.
Alec Guinness
a month ago
We have a 1926 inner NE Portland home that had a lot of sludge in the pipes. Great service because it was quick, a lil' loose with the technique and expertise. There was a period that they seem to be making no progress and seemed confused. It took about 3.5 hours and was a lot of noise and sewage smell. It felt like this was more straight forward than it took (we have great clean out access). It cost total $750 (07-2023). I don't know that I would go back. If something changes I will update this review.
Eric was a good communicator and highly professional.
Daniel was patient, professional and courteous. Definitely would call again.
The team at RR came out same day and dealt with my issues efficiently and professionally. They were frank in their assessments and I got answers to questions and concerns.The job involved a large team to clean up and unclog a basement bathroom but they were able to get everyone there in one day even extended to finish after regular hours without it being called an emergency or changing extra.They stuck to their estimate prices. That being said, the job was several hundred dollars more than I expected so it likely would have been better to get more than one bid if I had time. I guess I paid for brand name in the end.I will certainly consider them in the next job I need, but I expect they will price themselves out of the final decisions.
Judy Henderson
3 years ago
Dan Nelson was friendly, professional, and fast! He removed a laundry room clog, checked surrounding plumbing, and was done in record time. Since we had just called today, we were grateful to be routed so quickly. As always, Roto Rooter is our go-to company for clogs and plumbing issues!
After 2 different plumbers and 3 trips, various equipment and no results we gave up on Roto rooter but ...RESCUE ROOTER IS AMAZING! They had a thin guy to slide under the house, cameras to locate the issue and resolved it for no fee. Turns out it was a Main Line not my house line so management took care of it.
Technician was honest and showed us it was an easy fix, and we just needed help getting started.
Monica Bernhardt
a year ago
Your service person, Abe, has a great disposition. He was professional, friendly, and knowledgeable. He also reached out to some other staff to check on pricing and availability and it sounded like he has great rapport with them. I would highly recommend him and consider your company lucky to have a hard working person like Abe on your staff. Magnus Bernhardt
Diane Tribulato
a year ago
Josh did a great job explaining and showing me what needed to be done. Giving me the options I had and recommendations I requested. He has great customer service skills and completed the job in a timely manner!!
Melanie Blesio
2 years ago
Jared did a great job of quickly fixing our drain that was clogged. He was friendly and professional and we appreciate the job that was completed. Thank you.
Our plumber Abe was amazing! If I owned a plumbing business I’d hire this guy in a hot minute. He was professional, fast, and taught me how to prevent future drain clogs. I’ll be sure to request Abe for any repairs in the future.
Robert Hewitt
11 months ago
Response within four hours for clogged kitchen drain. Old house, drain have never been this fast.
Had to wait overnight for earlier promised service since personnelheld up. The next morning, plumber left because he couldn't find parking. Finally another person came and fixed the problem just fine, but really gouged the customer price-wise. $350 for 30 of work. How fair is that?
They came quickly. Kept working till the problem was fixed and then cleaned up.
We worked with Austin and Marc on two separate occasions and they both were amazing. They came right out and resolved our issues for us. We will use them again.
Tech (Terry) helped with overflowing toilet issue that we couldn't fix with a plunger.He worked on it until he got it figured out and made sure it was fixed without having to charge me for further repairs.He also gave advice for future tips and prevention solutions.Very friendly and professional.Cost was high because it was a Sunday night emergency call.But well worth stopping the water overflowing from upstairs and any further damage.Keeping their number for future issues.
I was very satisfied with Josh - the technician who came out to repair my outside water faucet. He was very thorough and explained what he had done and why. He was very professional and worked quickly. I will use Roto Rooter again for plumbing services!!!
Very professional, knowledgeable, and kind!
Jaimie Scroggins
2 years ago
Abe was so kind and super friendly. He was quick to assess the issue and got to work in an orderly fashion. We appreciated his professionalism and extremely great customer service. Thank you so much for resolving our problems. We will call Abe again if we ever need help!
Roto rooter fixed a backed-up sewer water but they said it was due to very old pipe and it needed to be replaced. I believed it and called a company who specialized in sewer line installation/replacement. They disagreed with Roto rooter and they said my sewer line pipe still looking good and no need to be replaced and the reason water backed up was actually due to wipes and stuffs. So Roto rooter was trying to take advantage of me. Thankfully, I had another company who's was being truly honest I was able to fend off Roto rooter trick.
Leslie Ruark
6 months ago
Many companies list emergency service available. This is the only company that delivered. They sent a technician that was on time, accommodating, professional, and informative. I am very grateful for same day weekend service and have told several people about the service we received. Well done.
Lindsey Johnson
3 years ago
Jonathan from Rotorooter showed up on time, and was conscientious and diligent in his work. He took his time to ensure everything was fixed, and even double checked by load-testing the drain upon completion. Thank you Jonathan!
Excellent service! Albert was courteous, knowledgeable and helpful. My toilet was clogged late last night and I was able to book the earliest time slot available on Roto-Rooter’s website. Albert arrived within the specified timeframe and was professional. He gave me great tips on how to keep the pipes clean and also made sure everything worked well before he left. Thank you for your help, Albert!
Jared was very personable, professional, knowledgeable and on time
The service is very expensive
Tammie Baechler
a year ago
Abe the technician was very friendly and informative on the service that was performed.
Steph Stoppenhagen
11 months ago
The professional that helped clear our bathtub drain was great I am just very surprised how much it was$ very expensive and I probably would not use them again.
Mason was professional and very thorough. It was difficult job and he wouldn't leave until it was done correctly and complete. Would use again. Even cleaned up our sink.
Jock Gurney Kimberley
a year ago
Justin from Roto Rooter was excellent. I would definitely recommend him for any job.
Woman on the phone was completely inexperienced - lost our business just by being that unhelpful. Tell me how plumbers do not work under the sink in a kitchen? Mind blowing so we decided to go elsewhere
Excellent service and responsiveness. Josh was clear in his communication about the issue as well as the pathway to repair. On top of this, the work was stellar. We have had no issues since the repair. I would definitely choose this service again and will request Josh for his high quality work and excellent customer service.
Jared from Roto-Rooter expertly unclogged our toilet. The process was quick and clean. Highly recommended!
I was very pleased with Abe our service technician who was sent to work on our drainage problem.He arrived promptly to our residence, listened to us about our problems, and told us the process that needed to be performed along with the cost. He gave us confidence and reassurance that we had the right person, and followed through with his work.Furthermore he offered us advice to avert future drainage problems.We would gladly welcome him for future service and work on our home.
The young man who came to the home was named Abe, he was very professional and did a great job. With no reflection on him I feel that the cost of what repair was done was exorbitantly high. Thank you Abe for all your work. Karl Peterson
Dan and the rest of the Roto Rooter crew were fantastic! Very friendly and knowledgeable
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