Paul's Plumbing Co

My kitchen drain had a hole in it and leaked into my basement ceiling. It was hard to find any plumber that would come out in the next couple days because they all seemed to be booked until after the 30th. THANKFULLY I found Paul's Plumbing online and made a call! Paul was super nice and was able to have someone come out the next day! I feel terrible cause I forgot the guy's name but he was SUPER nice and did an amazing job!!!! He informed me on everything that needed to be done and if he had to leave to get more parts. I love the work Paul's team did and will definitely use them again! They had great prices too!!!!

I had a great experience with Paul's plumbing. They were able to schedule me in last minute and were very flexible despite being very busy. I would highly recommend them!

Things started out great. But ended in the worst experience I have ever had with someone doing work in my home, and left me feeling unsafe.

My husband set up the appointment and I was there alone with my two toddler-age kids when the two employees arrived. They were kind and congenial. In fact, one offered to show me how he installed something so I could do it myself on a different tub if desired. Great service. When the employee was finished, my husband called the employee with some questions about the bill. If you care, they were rate-related questions detailed below. If not, skip to next paragraph:

One question was about the rate we were charged being different than the rate agreed upon by phone beforehand (Which Paul, the boss, confirmed when he finally listened.) The second question was about how much time he was logging. He was charging us for time filling out the invoice, for example. (A previous plumber we used had the invoice and payment ready within sixty seconds. This plumber took 15 minutes out in the car after he finished the work. Seems nitpicky... but really adds up at $160 an hr. When you consider we are being charged for transportation time to the site, that means we are paying a total of $75 for time they are not doing plumbing work).

At the end of the conversation my husband asked to talk to Paul to verify the rate. Meanwhile, I had no idea what is going on, but within about sixty seconds into the phone conversation, I hear the employee downstairs yelling on the phone to my husband. I was upstairs in my bedroom with my two young children. The employee then called his boss and was ranting loudly about my husband as the employee walked up the stairs to my bedroom. At that point, this large male who was speaking loudly and aggressively was standing in my bedroom between me and the door, about five feet away from me and my children, both of whom were wide-eyed staring at the man yelling about my husband. I motioned and quietly asked him to please finish the conversation downstairs. He did not stop or move and instead said loudly into the phone Now they're both suddenly unsatisfied.

Honestly this is a major safety issue. The employee was so congenial and appropriate up until that point, and escalated so quickly that I wondered if he has an anger management issue. Here are a few rules that I should not have to tell you: Do not walk up the stairs to my bedroom while you're yelling on the phone. Do not stand in my bedroom, between me and the doorway while yelling on the phone. If a female with young children in tow, politely asks you (a stranger acting aggressively and unpredictably) to leave her bedroom, you say Oh my goodness, of course. You do not argue with her.

I probably wouldn't even be writing this review, if I had gotten a response from Paul (the boss and owner) that indicated he understood the gravity of the problem. Instead, Paul was defensive. His first response to me when I told him what was happening was settle down and then well yeah, he was upset because your husband wasn't paying the bill (This is not at all true. The employee told my husband he'd have to talk to Paul to verify what rate was quoted and then he hung up on my husband. There was no threat whatsoever of not paying, and Paul jumped to this conclusion before even talking to my husband.). Once I told Paul it would be really wise to just listen well and recognize that this is an important safety issue and that the employee needs to take responsibility for his actions regardless of whoever is making him mad on the phone, he finally said okay, okay, he understood and would reprimand the employee.

Frankly, it seemed pretty clear to me that Paul didn't see it as a serious issue. That is concerning. He was apparently more apologetic to my husband and said they have all be working really hard and are tired. I hope indeed this was an anomaly, but we won't be using them again and wouldn't recommend them.

The water line from the street to our fourplex started to leak severely.
Paul and crew did an amazing emergency fix and then quickly did the rest of the job perfectly, cheaper than we expected. This is the second rescue he's done for us.
He's my go-to plumber from now on.

Paul's plumbing did a great job for me, and I will definitely use them again when I have other plumbing needs. I had a broken pipe and had to shut the water off to my whole house. Paul called me back in a timely manner and fit me right in for the next day, which was awesome since it is hard to find someone this time of year! The plumber that came out was very knowledge-able and got me up and running in an hour. Very pleased!

Paul sent Benjamin out to stop my kitchen sink faucet from leaking. He determined it needed to be rebuilt and it took about 2 hours of labor including him going to the store.

So, now instead of leaking, the handle pops off and a geyser of water shoots to my ceiling. Benjamin came out one more time and worked on it, and the same day it popped off again. Now he tells me we need to start from square one and install a whole new faucet. The thing I think is curious is that my faucet wasn't actually broken before, it was just leaking.

So, Paul's Plumbing broke my faucet and charged me about $200 for it. Great.

Fast and efficient, they do great work.praise God :o)

I recieved a professional, curteous, timely and fairly priced service to remove a clog in the pipe leading from my gutters to the storm drain.

I had, a fowl leak in my crawl space, it took a little communication, but with the help of Pauls team. The problem has been solved. A professional, and ethical company. Paul called to follow up after his crew had finished the work. the plumber apprentice team worked well and were well prepared for there scope of work. CALL PAUL!
He and his team will do what they can for your repair needs.

Paul and Josh really came through when I needed someone quick for simple job. Great guys. Cant say enough

Update: Well, since I cannot figure out how to delete a Google Review, I'll just update this one and revise the 1-star star rating I had previously given. I received an email from this company's answering service, saying this was their fault. They had some technical difficulties that day and didn't realize that Paul's actually did take emergency calls. So the information I was given was incorrect. I'll revise my rating, I suppose. But Paul's should consider their relationship with that company. As a business owner, I certainly wouldn't want an answering service who I entrusted to care for my clients giving them incorrect information that would leave them upset and conflicts with what my website says. But it sounds like this company is pretty contrite. So hopefully they will not leave someone else hanging next time during an emergency.

MY PREVIOUS COMMENT:
The emergency service they list on their website is a lie. Called on Saturday middle of the day for service and just got an answering service that told me they're closed until Monday. :(

I called to have my bathtub uncloged and I was going in to my sisters room to get 50 dollars for a 2 minute job.I was not fast enough for them to give them the money they left so I called and ask if I could pay with my debit card and the crew and answering service told me they would have someone call me and the crew thought they wasted their time to come out and unclog my bathtub drain for a 2 minute job and they wanted to charge me $50.00 the one guy I think his name was Ben was a smart ass to began with as soon as I answered my door I will not use pauls plumbing again.

Called Paul's Plumbing at the recommendation of our realtor. We had several cracked (cast iron drain) pipes under our house and we were in the middle of trying to sell our house so we were on a short time schedule! Josh called back right away, came out to look at the problem for no extra charge, and came out the next day to make the repairs. I was really worried about the cost because we've spent so much already on repairs to get the house up for sale. Josh took this into account and brought a helper along on the day of the repairs to keep the number of hours they needed (for the repairs) to a minimum. The price was really reasonable and the repairs are really well done! Josh found another issue while under the house but still kept the hours to the amount he'd already quoted us. I would absolutely use this company again.

Thank you Paul and Josh for coming so quickly to install the water line for my new fridge. I can not thank you enough for identifying the rotton pipe and fixing things to the way they ahould be! I have always felt comfortable and confident in the work that you have done for me over the years and appreciate your honesty and integrity! I will continue to recommend you to family and friends who are looking for plumbing work!

I have an old house and have needed the services of a plumber several times throughout the 20 years I've owned this home. After a terrible experience with Mr. Rooter, someone gave me Paul's name. I have always had the best of service with reasonable prices and respectful staff. The best I can say about Paul's Plumbing is that I can always trust what they say. Never have felt cheated or that they performed a service I didn't need. Highly recommend them.

One of there drivers, drives like an idiot. You flipped off a veteran.

I just had a very poor interaction with the owner, not the crew of this company. My entire house is being remodeled after buying it and finding out that the flip company did poor work and therefore all the plumbing and a large majority of the house needs to be replaced or fixed. Very upsetting ordeal. I currently only have a bathroom sink and toilets working. A crew came out and quoted us and the employee that came out was greatly t! Very knowledgeable and understanding to our situation. Their quote came back the highest out of four we got in the area. But, we still decided to call them back and see when they could start the job given his employees knowledge and character. The owner told me the majority of his crew was sick and they could not start the job for 2 weeks, but would call me back if he thought his crew could start sooner so we could finalize things. After calling several other companies to see when they could start, one company (Beaverton Plumbing) could start the soonest and was the most inexpensive and their staff scheduling us were very nice and accommodating. Paul called me back today 6 days later, and asked when I could sign his proposal. I simply told him since all our plumbing has been out for some time we had to hire a company that could start sooner. This instantly enraged him and he began to berate me about how much I had inconvenienced him and including telling me off about not hiring them. I was shocked and apologized and told him the situation to which he interrupted me and implied me my apology was useless.
Right now I am glad I did not choose this company just because the owners attitude and I am glad they never started work. Being a small business owner myself I would never talk to a customer that way and I too have to make lots of estimates and often I invest more work then I would like just to get turned down or have a customer choose someone else over me, but I would never yell or demean a customer for doing this and vent my frustrations on them. This is apart of the business and given that I did not hear back for over 5 days, have an immense amount of stress and work on my house, and the owner could not start sooner so I can eat, shower, and live in my new house, I cannot wrap my head around his behavior and will not be recommending this company given the fact that if he had not acted this way I would have used them in the future and happily recommended his employees. Owner seems to have some anger issues that should not be passed on to people looking to hire him and with the ability to review him.

On Sunday morning of Thanksgiving holiday weekend, I heard a noise in my wall. A pipe rattling. Tried to find source, but everything appeared fine. However, when I looked at my water meter, the counter was ZOOMING. I shut off the water to my duplex - which meant neither I nor my tenants had water. I started calling plumbers who's websites promised 24/7 service. For the first 15 calls, I got: no answer, voice mail, or hesitant promises to send someone in a few days. I finally called Pauls. Josh answered my call and came on a holiday weekend! He found several inches of water in crawlspace. He explained the water would have to be removed before repairs could be made. When the crawl space was dried out, Ben and his apprentice came, found the problem, and fixed it to my complete satisfaction. I'd recommend Pauls Plumbing to anyone.

Prompt and professional service.